I brought my motorcycle in for cosmetic and bodywork, and what I got back was nothing short of…read moreincredible. From the moment I walked in, this shop treated me like family -- not just another customer dropping off a bike. They took the time to actually listen to what I wanted, explained everything clearly upfront, and never once tried to upsell me or surprise me with a bloated bill. The pricing was fair, honest, and completely transparent from start to finish. What really set them apart was how they kept me in the loop throughout the entire process. I never had to wonder what was going on or chase anyone down for an update -- they came to me. And when they were done? They had gone above and beyond what I originally asked for in ways I didn't even expect. The attention to detail on the bodywork was stunning. My bike looks better than I ever imagined it could. This is the kind of shop that restores your faith in people. They clearly take pride in their craft AND in how they treat their customers, and that combination is rare. I won't be taking my motorcycle anywhere else -- ever. If you're on the fence, don't be. Just go. You'll thank yourself later.

This was the only shop that agreed to install tires on my BMW R1200GS. Tires installed fast and…read moregood. Thank you for walk in.

I had a very poor experience with GearHeads MotorWorks. I was highly referred to Kim from a friend,…read morehowever it was a bit of a disaster from the start. Kim failed to contact me with the quote and I had to call several times to get it. Once I received it, I went to drop my car off and he wasn't at the shop. He then proceeded to not call or message me for several days and I had to call him several times to finally get a hold of him. He told me the car would be done the following Monday, however on Monday I never heard from him. On Thursday I called again and he said he'd call me back and never did, so Friday I went to the shop and he wasn't there. By Monday I threatened to call the police and he finally got back to me. He did no work on my car and did not communicate at all on what was happening. During this time he had a personal issue and was going on and on about it. He got me confused with another customer and by the end I was just begging to get my vehicle back that he had for two weeks without any work or communication to me. While I understand Kim was going through some personal issues, this situation was unprofessional and not acceptable. Would not recommend.

Don't be shy about these guys, they're top notch & I highly recommend them for your auto repair…read moreneeds! I found Gearheads when my regular shop was booked out a couple of weeks. The guys at Gearheads were great. Some other shops I've been to over the years can be a little rude or disrespectful because I'm a woman, and they assume must not know about or understand cars. Not Gearheads. They were super nice & didn't talk to me like I'm am idiot. I happen to know a LOT about cars, so I would've known the difference. They did a great job on the work I needed done, too. They were quick, communicative, got the job done right & at a fair price. They take a lot of pride in their work & stand behind it, and that's why I'll be back in the future if I ever need a repair shop again. I've also recommended them to friends who've had equally positive experiences.

Tori is fantastic. She knows an amazing amount about bikes but what sets her apart is her ability…read moreas a teacher. Her combination of practical skills coupled with interesting ways to remember the various steps of a repair was amazing. Before the class, I had inexpertly fiddled with my bike, unwilling to waste money at bike shops - with her help I renovated my bike to the point where it rides better than it has for years. In addition, she helped me source appropriate parts and provided guidance as to what needed to be done and what could be left well alone. Her teaching style was incredibly open and relaxed, making this a very non threatening experience. I cannot recommend this highly enough and wish I had discovered Gracie's Wrench earlier.

My son was scared of bike riding:(. We just had lessons with Tory and now he is excited about…read moreriding and did not want to stop! I taught my other 3 children (now in their 20s and 30s) but she made it easy and fun and helped us learn about helping him. Great job! We were so excited we scheduled another lesson just because he had so much fun. THANK YOU!

UPDATE: After receiving a full refund of the purchase price of my bike from the manufacturer…read morefollowing this incident, I have increased my one star review to three stars. This is because I still have to ding the place two stars for two things. NO ESTIMATE The Beeline confirmation email promises an evaluation and an estimate before work begins. I never received an estimate. This whole dispute began as a billing dispute after Lectric eBikes refused to pay for all the warranty work and additional work was done. Had I been given an estimate listing additional jobs I could have objected then and a lot of confusion could have been avoided. Had I been given an estimate listing work Lectric was refusing to pay for I could have complained to Lectric. Instead, I was told how much Lectric would pay but not for which items or why they refused. This effectively leaves consumers in my position unable to constructively contest the bill. For promising estimates and not providing them I am subtracting one star. CALLING THE POLICE When I refused to pay a padded bill that Lectric had already agreed to pay, this shop tried to hold my bike hostage in order to get the money. That is highly inappropriate when dealing with manufacturers that you have a service partnership with. Everything Lectric and Beeline sends out in reference to shops like this uses the phrase "service partner" or similar language. Eventually I just took my bike and left only to get a call from the police later saying that this seems like a civil matter but that I will get arrested for trespassing if I ever go back to Nomad Cycles. The police blotter recorded the call as a theft complaint. That might have been appropriate had I not taken my own bike and the bill in question not included a combination of unauthorized charges and charges their service partner agreed to pay for in advance. Plus, I called Lectric the following Monday and tried my best to get them to pay Nomad Cycles what they claim to be owed. Thieves typically don't walk into a shop in broad daylight with no disguise, let the staff know exactly who they are, and try their best to get any debts owed of any paid by those that actually owe the money. For calling the cops I am docking this shop one star. CHANGE OF HEART I received a full refund of over $1,000 from Lectric eBikes because I took the bike from the shop and rode it just 4 times afterwards. That was all it took to suffer catastrophic drive train failure. Despite that, the bike still works in throttle only mode with no chain. It turns out that such failures are common when combining a new derailleur with an old worn out chain but nobody ever told me that. Unfortunately, the next time out the folding latch on the frame opened up on me 4 times. This was enough for Lectric to declare the bike unsafe to ride and offer the refund. I also think there may have been a misunderstanding with the owner of Nomad Cycles. When taking a glimpse at his internal notes it looked like he was accusing me of abusing the bike. That could explain why Lectric wasn't paying for all of it or why he wouldn't explain himself, but absent further proof those are just theories. What I do know is that Lectric promotes the bike for uses it wasn't built for which could make a reasonable professional in his position think that the customer had abused the bike. Lectric promotes its XP 3.0 model as an all terrain vehicle. Intended use is legally defined not just by product descriptions and what the bike's design is capable of. It is defined by what the manufacturer says it is for and how they promote it. For instance, Lectric shows XP 3.0 users riding offroad on sandy saltwater beaches, on gravel, in the desert, and across grass fields. That establishes that the bike is promoted for general offroad use. Then you have the blog post announcing the XP 3.0 which specifically says "tough terrain? no problem!" before saying that they're now adding tire sealant just in case. This makes reasonable consumers think that the bike is built not just for tough terrain but terrain so tough you need sealant just to avoid flat tires which makes the intended use of the Lectric XP 3.0 all terrain.

Looked around for a place to get my E bike tuned up and landed on Nomad. I went to my bike…read moremanufacturing website and they listed Nomad as a suggested service shop and had a link to make an appointment. So I made an appointment through the link on the bike company website. Good thing I called Nomad because they had no record of it even though I had an email confrontation! But luckily they were able to get me in a few days later! I brought my bike in and after my initial encounter with the employees, I knew they were going to get a 3-4 star review. I had never been to Nomad, or literally any bike shop ever! And they were not very warm and welcoming. In fact, the mechanic who was working on a woman's bike seat when I walked in seemed very frustrated and not very nice at all. And I remember immediately thinking "it's 12:15 PM, they opened 15 minutes ago, how can this guy be so irritable so early in the day!?" Anyways I left my bike there and before leaving asked how long it would take. They said a few days. It ended up taking a week. However, when I picked the bike up, the two people working that day were super friendly and my bike is working great so they get a five stars! I'm hoping I just caught them at a bad moment the day they made their first impression on me.

Such a great shop! Dylan and the guys make you feel at home immediately. If you have any question…read moreregarding your bike or road safety they've got the answers! Always the most excellent work for a good price. Communication surrounding repairs and cost are always clear and the staff is upfront about timing and products that will be used. I've taken my bike in a few times already and have been happy with my experience every time. Check them out for sure for any repairs, building, or any cycling accessories!

These guys are so cool here! So helpful and nice. Answered all my questions and got the work done I…read moreneeded on my bike in a fast affordable fashion! Love that they're in my neighborhood. Totally recommend them!

My husband and I worked with Theron to purchase new bikes. We were both impressed with how…read moreknowledgeable, patient, kind, and thorough he was in fitting us out with the exact right bicycles. He talked us through options and extras. We got to try out the cycles right there. The shop upgraded my husband's bike while we waited so he could take it home. Mine needed to be ordered, and when we picked it up, he took great care to make sure that it was perfectly adjusted -- no more back pain from cycling. No question we asked was too small or inconsequential, and we even learned some great new hacks for bike chain cleaning. Thanks, Theron! Thanks, Trek!!

My partner and I are big fans of Trek bikes. We visited this location to see what rentals they…read moreoffer and because we both are interested in upgrading e-bikes. I personally felt uncomfortable by the customer service here. The guy seemed almost disinterested at first and didn't initially come out behind the counter to talk with us. He had great info but seemed more interested in whatever he was doing behind the counter. Nobody else was in the store. Eventually he came out to assist but in the end said we need to make decisions on what we want first. Point made. Overall though I felt uncomfortable at this location. The Happy Valley location were both like a whole lot better. This location however is the only location that does rentals. Nice big place though! We do love the products in the end.