I went out to test ride the new Indian motorcycles. Decided to buy one and was informed there would be an additional $1000.00 in shipping and set up fees. Even after I decided I would still get the bike, they basically ignored me in their showroom for 10 minutes while they went off to do something else. I finally walked out in disgust. They obviously don't care about their customers. Take your money elsewhere. read more

What happened to good old fashion customer service? It appears to be missing at Pro Caliber Vancouver. I've never really had a good experience there and I often ask myself, why do I keep going back? I guess I just hope that it will get better and I want to support a local dealer if possible. I have one of the most popular bikes that Kawasaki has ever built and they are still selling them and racing them everywhere. It amazes me that a shop wouldn't have a $3.00 part for this bike as it's so common. Instead I get attitude for the parts guy, as if I was doing him a favor by being there. Unreal! I can assure you that this will be my last time visiting this dealership. read more

Pro Caliber Vancouver - Motorcycle Dealers Near Me - Vancouver, Washington

We just purchased a Honda Super Cub for my wife. I have to say that that Jeff Hilker made this a fantastic buying experience. We left another dealer who shall remain nameless due to lack of communication. Jeff was a very pleasant 180 degree difference. He kept us up to date as Honda struggled to get these scooters to market. His persistence and constant communication made the waiting acceptable. When the time came in he simply delivered. Quick, efficient, and very accommodating. Jeff has wonderful customer focus and the team behind him delivered. Couldn't be happier. read more

I purchased a second motorcycle from pro caliber as before the sales and financing staff are awesome. Definitely recommend buying from Pro Caliber. Very fast and friendly. read more

Sad to walk into such a beautiful showroom and have zero help available with any questions for a potential sale....

I'm rewriting a previous review. I was pretty pissed off after another negative experience and decided to rewrite based solely on the facts and without emotion as i want this to be useful for other customers, and hopefully the mgmt of this company might make some positive changes. Procaliber called me on 12/14 to schedule a recall on my Ranger 1000 i boughte from them earlier this year. I brought the Ranger in on 12/22 as scheduled. I was greeted by the service rep and told that the parts were not in and he did not know when they would be arriving. He agreed that it could be quite a while. I asked why i had not been called, he did not know. I was super pissed and made it crystal clear how crappy of a situation it was. It's a pain to load the Ranger and get it down to the shop, plus taking time off work, so yes, i was not happy. I left the shop to take the Ranger back home and was telling my friend outside what had happened. A few minutes later the rep came out and said he may have the part in-stock (not by recall order), eventually he found the part, apparently the only one and they were able to complete the work. I do believe the rep did his best to right a screwed up situation that he didn't create. I also believe that Procaliber management, clearly from the owner down, has a lot of work to do to start providing good customer service. In my opinion, the management is the sole reason why this store has so many issues (i've had several as have others) Note: while i was there, another ranger owner showed up for the same recall and was quite annoyed at the problem of no parts and no communication. Thank you to the rep, you're the only reason this review gets an extra star. Lastly, i would like to emphasis that the parts not arriving was not the source of my angst, it is the lack of communication (basic customer service) that caused this problem. read more

Will only install tires purchased on location, major inconvenience. Not helpful, not willing to work with the customer. "Not worth their time" read more

Time after time I leave Pro Caliber angry after being treated like crap, it's not just one person, but their all RUDE! I retired after 25 years sales and customer service, and I know a little about how to treat a customer, but these people don't care and are losing a lot of business that they don't even realize. ( last week purchased a UTV from their competitor ) I know that I will no longer give them my business, and I have met quite a few others who feel the same way. read more

I stopped by to have the tire pressures checked on my 2006 BMW K 1200 R while on a ride from Glendale CA to Victoria BC. The gentleman at the service counter wheeled my bike into the service bay and checked the pressure himself. Very courteous, professional service with a very helpful attitude. Also bought a quart of oil ( see review of Sportsman's Warehouse) This neighborhood is a dream for lovers of the great outdoors read more

The problem was fixed and we got the correct information of what happened. Thank you Darla for going above and beyond.

Long time rider and purveyor of motorcycle shops from all corners of the USA. This is the largest bike shop I've ever been in, in my entire life. It has every brand except a few. We found the help to be knowledgeable and courteous. Have not had any contact with service as of yet, although I'm ready to drop off my bmw r12 gs for some new shoes anyday now. They also have a large inventory of wave riders snow mobiles and parts. I have bought some alpinestar tech 7 boots there that were on sale. My wife were in last month and bought her her first moto, a Yamaha TW 200, and she is absolutely tickled three ways from Sunday about it. The salesman, forgot the name, the guy with the cool beard! As far as the bad reviews I can't say. Any place isn't perfect. That said, this place is enormous, and the selection is amazing. We will be back... read more

My wife and I bought a preowned Honda motorcycle in May (2016). It was 2 years old and had 2800 miles. The price was about 2/3 the cost of the new one on the show room floor...that seams like a more than fair price. The salesperson was very polite and listened to our long winded stories without showing any signs of being impatient. The salesperson even went so far as to try and help my wife find the aftermarket accessories she wanted, with the parts department. Keep in mind this was on a Very busy weekend that they were hosting the Indian motorcycle free test ride event. When all was said and done, we were very pleased with the experience and WOULD BUY FROM THEM AGAIN. Our only disappointment with the experience was that the actual sales transaction took longer than we would of liked for a cash sale...about 2 1/2 hours. We were actually there closer to 4 hours total, but the additional time was due to our excessive talking with the sales person. I would have rated them higher, but this is not the first time that they have made things take longer than they should have. The prior time I was in, I asked them a simple age restriction question about the four wheelers... It literally took them 30 minutes to tell me that they would not sell a quad to me knowing that I may at some point allow my youngest child to ride it as well. I fully respect their decision to be unwilling to sell one to me for that reason. The liability associated with it would probably be too great. The problem was that it took them 30 minutes to tell me. The sales person literally had a half hour conversation in the private office with her supervisor prior to coming back to deliver the answer. read more

Pro Caliber Vancouver - Motorcycle Dealers Near Me - Vancouver, Washington

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I bought a motorcycle here years ago with solid service, and I still come here to get gear and merch. A good place to kill some time and spend a few dollars if you're in the market. read more

If you want to be nickled and dimed by a service department, this is the place to go! Trust in the highly skilled technicians to be incompetent and unreliable. Service Manager's level of flawed communication is second to none! read more

Update July 23, 2019 Pro Caliber Vancouver is interested in telling half truths and insisting there was no issue when we brought it in. We paid to have it repaired which it wasn't and they claim to find no issue even though the bike is having the same exact problems. We took it to another shop after leaving theirs and the other shop immediately found the issue and are working to correct it. Pro Caliber is a complete joke and try to make themselves look like a respectable company which they definitely are not. Save your money and your sanity, don't buy a thing from them! read more

I tried to do business with ProCaliber over 10 years ago. The sales dept was a joke. Also tried to buy aluminum wheels for my quad, but they were never quite able to make them available. 10 years later, I called to buy a new Monkey, no answer. I left a detailed message about wanting to know if they had one in stock and my phone#. 10 days have passed and still no call. Congratulations Pro Caliber. You sucked 10 years ago, and after reading several reviews, You clearly suck today. For a better experience, go to Beaverton Honda Motorcycles. They return calls and answer quetions. read more

Buyers beware I just went to the pro caliber in Vancouver told him I was interested in razor XP 1000 turbo in the blue he said they didn't have one in stock so I had him look it up they had one in stock the MSRP on pro calibers website said $22,999.00 i told him that wasn't right that on the Internet it's $19, 999.00 he said no I was wrong so I went to the Internet and it said that I was right so he said he was going to have to go talk to his manager about it , it must be a mistake and then they never came back!! Most of the side by sides had one small accessory added so that they could raise the price up higher than MSRP!!! read more

Pro Caliber Vancouver - Motorcycle Dealers Near Me - Vancouver, Washington

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Took my bike in for service. Was told it would be a week as the parts had to be ordered. A week went by and received a phone call stating they forgot to order the complete part. Another week went by and got another call stating the part ordered was the wrong part. Another week went by and another call with bad news. Now the two parts that were originally ordered didn't fix the problem. Now it's ANOTHER part at the tune of 300 bucks. 2 weeks later the job is finished. Never was there any apology for their inability to do the job right. Also no compensation for having the bike for a month in a job that was supposed to take a week. June 29th 2019 response to John J reply of original review John J, I appreciate your level of honesty as it is the first instance in dealing with your company since I dropped my bike off on May 17th and was scheduled to be worked on May 24th. Although I did self diagnose, I acquired parts through YOUR Parts dept. based on THEIR recommendations. YOUR technician agreed that it is what appeared to be the problem but "once we got it in we'll be able to determine completely". Which you are indicating never occurred. FYI, at no time was a diagnosis offered outside of the original conversation. Clearly it appears since this often occurs when individuals self diagnose one would think a reputable company would offer that in advanced. My assumption, my failure, was based on that conversation one would occur. This is my mistake, I own that. Lesson learned never to trust your technicians when they say they will do something, because as you stated it didn't occur. The technician identified correct parts were required, ordered those, and waited for arrival to install. He then attempted to install the purchased parts (ones Procaliber ordered), At no time did your technician or the service manager who I spoke with on several occasions even slightly hint at or offer a diagnostic. I can't argue with any of your time lines as they do seem in line with normal expectations (when parts are miss ordered) but clearly Procaliber's willingness to inconvenience a rider is more important than upfront customer service. I'll be sure to share this lesson with every rider I know. It is clear based on your other responses to reviewers that Procaliber not only does not comprehend customer service; it and its employees have no sense of integrity when they have clearly made mistakes. A purposeful apology, a level of understanding of how frustrating this situation was would have gone a long way. Instead I was confronted with defensiveness, excuses, and shifting blame. Which just seems to continue. Please do not bother to respond unless you're willing to admit the fault that is yours with this situation. read more

I was a little skeptical about going to pro caliber to purchase my new four wheeler because of the negative reviews. But let me tell you this place has their stuff together on the sales side. My salesman Mark walked me through their enormous selection, explained all the differences, pros and cons. Finance manager was an expert at his craft and I left with a great four wheeler!!! They have a customer for life!! Thanks so much Mark! What ever problems they had before have been fixed. read more

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Was in the market for a bike and never considered ProCaliber because it's a "chain" and I figured they'd be a TTL + $1k setup/prep fee like a lot of the others. I found some bikes I liked on their site via CycleTrader and went to the Yelp (this page) and saw more than a few disgruntled customers. It wasn't so much the reviewers as the response by Travis, the GM that caught my eye. Alright, so if he's willing to include his email address and get involved, I'm gonna shoot this dude an email. In a rare turn of events me sending Travis an email turned into not only buying a bike at PC, but actually renewing a little bit of faith in customer service. No one really gets "deals" when it comes to buying new, there's always a bottom line, but I will say this - Travis got it done. Forget the financing angle and the fact they work with I believe he said 30+ lenders, or that after a BK I actually got decent terms from BMW on a bike, the reality is he did everything he could to make that happen even when I was waffling around on the exact bike I wanted. I could have been straight up wasting his time and he never treated me like that. We'd email back-and-forth. I'd get his best price (better than anyone else, btw) and I finally pulled the trigger. I can't speak for service. or parts. or really anyone else at PC, but I can say that my experience with them has been nothing short of amazing. I've dealt with a lot of terrible dealerships over the course of the years (Ducati, anyone?) and I've gotten pretty good at sensing BS - I didn't get that here. Came in. Got the terms that were agreed too and rode away. What else could I ask for? At any rate. Take the poor reviews you see with a grain of salt if they're in relation to new purchases. While I can't vouch for service and likely never will, new vehicle purchase was one of the easiest experiences I've encountered and I can't say enough about the way Travis came through on it. read more

Nice, friendly, and knowledgeable customer service. Have purchased accessories, parts, and a used bike. I wrench on my own bikes so cannot speak to quality of their service department, but am happy with all my interactions so far. Shout out to Norman B in sales and Mike in finance. Understand that this is a large dealership-owned powersports business with emphasis on the bottom line, not necessarily your local mom-n-pop cycle shop. Free coffee, clean restrooms, and the occasional BBQ event rounds out an overall pleasant experience. read more

I just called pro caliber to get a new set of tires mounted on my old bmw K100RS. I purchased a brand new set of tires off eBay. Pro caliber won't mount them because I didn't buy them though their store. I have been shopping there for years but never again. Found out cycle gear does for 50/wheel. read more

I cannot say enough good about Pro Caliber! While no business is perfect, they have done everything in every way to take care of me and my wife. From price matching to answering our endless questions. The guys in sales are courteous and not pushy. But it really is the parts department that excels. EVERYONE in the parts/gear shop is amazing and I would hire any of them on the spot in my business based on my experience with them. I'm the kind of person who does a lot of research and asks a LOT of questions. We were literally in this store everyday for a week, this is not an exaggeration. These guys answered all of them and then some! It was really nice to be able to ask all of these questions without being made to feel stupid or unimportant. Like I said, I just cannot say enough about our experience and the team at Pro Caliber read more

Great service but poor communication...I brought in my Can Am to have the panels replace. They replaced the panels but lost the original parts. I email them and they were going to look into it and NEVER got back! Not sure if someone stole those panels. Those lost parts cost about $300 to $500 and I wanted just in case I needed them in the future. read more

Review is for service. They installed my Helibars backwards, they had to drill a hole in them to make this work. You'd think that having to drill a hole, and the 'L' and 'R' on the base of the bars would have stopped them. I don't know what they use to cement grips to bars, but it ruins the bars. Goof Off, Acetone - the only thing that removes it is Thermite or sandpaper. They did give me a full refund for the labor, so 1 star for that. read more

Overpriced bikes and gear, high pressure sales environment...these guys will do anything and everything to get you locked in. Will never set foot in Pro Caliber again when there are so many other great options that will treat you better and give you a better deal. Beaverton Honda, MotorSport Hillsboro to name a couple. Especially if you're like me (who had challenged credit at the time I bought my Honda), the sales guy Landon had no problem laying on intense pressure to hook up with their lender who offered a 29.5% interest rate for five years. It was my choice to sign the contract, but it felt like he wasn't at all interested in what I had to say about what I was looking for and what I could afford. Purely focused on making that sale. I recently ended up trading in the bike for a car and paying the difference between what I owed and what it was worth, just to get out of that deal. Boy am I relieved I won't have to deal with Pro Caliber and their loan shark lender! read more

Yes they have a great selections of snowmobiles. We bought 2 snowmobiles and a trailer $20,000 worth, plus $700 worth of accesories.. that's a lot of money. We get home 2 hours away 1 bike had no oil in it. Plus they did not have all the parts to trailer. 1 year later and we still don't have the parts to trailer. Lots of run around.. During the process of buying snowmobiles it was unorganized. Took 4 hours from start to finish. I think to save time and be more assertive while we were waiting for paperwork. Someone could have been showing us how to work the bike instructions etc... We did that after paperwork which took another 45 minutes. We could have been out of there once paperwork was all signed. Nevertheless we love our snowmobiles. read more

I purchased a $10,000 Polaris from pro caliber 5 months ago. So when I heard a strange crackling coming from the machine I decided to bring it in to get checked out. After all, when I bought it I was told I had a 6 month warranty in case something went wrong. While waiting for the service department to check it out, I was ushered into a sales office. I was told that my warranty expired yesterday, but today and today only I could purchase an extension. I was told that if there was something wrong with my machine it would not be covered unless I bought into an expensive warranty plan. Prior to bringing my Polaris in I checked my purchase date (September 15, 2014). The manufacturers website states there is a 6 months warranty when purchased brand new. I brought my Polaris in to be looked at on February 16, 2015). That's 5 months and one day after date of purchase. The sales guy told me that it had actually been 6 months and that I was wrong using the same purchase date. But if I bought into an extended warranty right now I would be covered. He told me that when (those machines) have issues that aren't covered by a warranty it can cost the owner thousands. Being out numbered and fearful that there might be a chance that I could be mistaken I finally stopped voicing my concern. I agreed after being strongly urged to extend my warranty. Turns out there was nothing wrong with my Polaris, but I still paid $65 to be told that. I also paid $600 for an extended warranty that I never had any desire to purchase. I understand that an extended warranty can be a good thing and can be an insurance policy to save money in the long run. I don't agree with how I was told my warranty was up and the way I was pressured into paying more for another one. My factory warranty should not be up until March 15, 2015 (6 months after date of purchase). read more

Had my Indian in for recalls and service... Jon at the service desk was awesome great people very friendly and lots of toys to look at... great job guys George read more

I had a GREAT service experience this weekend. I got a late start to ProCal this afternoon and was caught in I-5 traffic, only 15 minutes before the shop closed for the day. I knew I wasn't going to make it before 5pm. Matt made sure that I got the parts for my Sunday project. Home run. ::RELATED OPINION:: There are a number of reasons that I like Pro Caliber in Vancouver. They service my '03 Star Warrior and FJR. I've learned to manage more maintenance myself since moving to Oregon, but their shop gets everything else. Also, ProCal hosts an annual Yamaha Star Motorcycle Demo Days each year and hosts other fun events throughout the year. read more

I purchased a 2012 Yamaha R1 with no miles from another dealership and got swindled, as there was frame damage I found once I got home from the 4 hour drive there. So after returning it and looking more I found the one I wanted right at Pro Caliber. I worked with Matt and he was amazing in assisting me in getting all the paperwork and other necessities in order over the phone and by email, as their location is a 3.5 hr drive from my home. Matt said he inspected the bike and it looked fantastic, and he was spot on. Great condition, not a scratch and just as promised. The whole experience is one of the best I have ever had and they just got themselves a lifelong buyer! I have no issues with driving for quality and great help. The shop is a HUGE, so much inventory and the gear / parts area is larger than some dealerships in my area. Very pleased. read more

I've purchased two bikes from this shop, a new one and a used one. Both times the sale was straight forward and we got through them quickly and with no problems. All of the employees I dealt with were very knowledgeable and professional. I had a problem with the used model but they took care of the problem quickly. This is a really great place and I wouldn't hesitate to buy from them again. read more

I called twice about changing a front tire on my sports bike, both times I called they were pretty easy to talk to. When I rode in to drop my bike off to get my front tire changed he asked me where I got my tire, when I told him I didn't buy it from there shop he told me they wouldn't change it and pointed at a sign on the wall. They won't change any tire unless it is bought from the pro caliber shop, you would have thought some one would have mentioned that on the phone when I called those 2 times and made an appointment, I had to ride back home in the rain. By the way I just moved to wa and had never been there before. So not a good experience the very first time at pro caliber. I think I'm going to another bike shop from now on. read more

Shopping for motorcycle gear for A. Let's just say the selection of equipment here is not for the woman in mind. They had like 3 leather jackets cut for women. No real selection of women's boots and gloves. They have a lot of bikes...and a lot of gear for their target market which is guys. But shopping for Amy's stuff is going to be hard. read more

I'm not usually one to jump on the bandwagon, but I really can't recommend highly enough that you avoid this place at all costs. I took my bike in for service a few months back. It took weeks longer than quoted, I was ok with that. It was expensive due to "unforeseen complications", I was ok with that. Then, at the very last minute as I was picking the bike up; they made me wait another 30 mins while they "test rode" my bike... I was ok with that. In fact, I was happy that they were being thorough. AND THEN I rode home. None of my turn signals worked... they had disconnected them during the repair and never bothered to hook them back up. Ok, I can signal with my hands... AND THEN I stopped for gas and saw that my boot, the lower fairing on my bike, and my rear tire were all covered in oil. Apparently they pinched a seal during the repair and I was just spewing oil everywhere as I rode. And I'm really NOT ok with that. Why "test ride" if you didn't check the signals, the work you did, or the general safety of the bike. Much less, what were you trying to do to me? I had a passenger on the back and was headed off to go ride the curves outside of town. An oil slicked rear tire could've sent me and my passenger off the road at a high rate of speed. When I brought it to the service managers attention, he told me they couldn't comp any of the original repair (my total had been near $2000) but they'd mount my tires for free if I bought them there next time. No thanks, I'd rather go anywhere else... after all, what are the odds things'll be worse? read more

Never Fails, on the rare occasion I visit Pro Caliber in Vanc, it reminds me why I rarely go there. I called ahead, provided bike info and inquired about availability, yamalube 20/50, filter, crush washers, and gear oil. Seems pretty simple, parts gal confirms all available. I arrive to parts counter, ahhh we don't have any yamalube 20/50, ahhh crush washers are on back order, they don't have the type of gear oil for this bike - hey, we have the filter. I selected a different motor oil and bought the oil and filter. Needless to say - I didn't bother to get the tire(s) quote I intended to ask about, why try...... (Small shops and Portland shops still compete and provide customer service) ONE OTHER NOTE: IF YOUR CONCERNED ABOUT COVID-19 YOU MAY WANT TO GO ELSE WHERE. A couple of employees were w/o masks, and three customers where wondering around without masks. Some Stores do work hard toward preventing Covid, others like this one negates the efforts of others. As a retired healthcare worker and consumer advocate, I send an email to the Co Health Dept each time I experience a store that's faking it. Don't take my word for it, decide for your self, good luck........ read more

Do not purchase used motorcycles from this store. Pro Caliber sold a used motorcycle to my step-dad and the store told them that they went through the bike and everything was good. My step-dad has own several motorcycles in the past and was an experienced rider. However on the first day that my step-dad took the motorcycle for a ride, he was killed. I paid an engineer to inspect this motorcycle and discovered the tires were 23 years old. To put that in perspective, the automobile industry will not let a car leave the lot with tires older than 5 years. I called Pro Caliber and asked them to buy the bike back and they said no because it would be hard to sell that model of motorcycle. Pro Caliber lacks professionalism and customer service. As far as I am concerned their negligence caused the death of a human being. http://topics.oregonlive.com/tag/ryan%20scoggins/index.html read more

They claimed that they would price match other dealers. Sublimity Powermotorsports had a price advertised on their website. I didn't want to make the drive and gave procrapper the opportunity to match the price. Filled out the paperwork and they came back saying they won't match it but will sale it to me for a extra 300$... NO THANKS false advertisement and I'm pursuing it as a legal matter Stay Away! read more

These people don't know what they're doing when it comes to parts. I was looking for pretty simple stuff, a flush mount and turn signals. They sold me the absolutely wrong parts, and when I went to return these parts they were pushy about trying to sell me something else, and then wanted to give me store credit instead of just giving me the money I paid. In addition, I tried to buy a motorcycle there two weeks prior, and I told them what I wanted and they kept trying to sell me something I didn't want. When I'm going to spend money on something that costs as much as a motorcycle, I know what I want and I don't like being pressured into something else. They lack knowledge about nearly everything, and their sales style really rubbed me the wrong way. I will not be going back! read more

Bought a wake pro a month or so ago and had an amazing experience with the team. Jake in particular was very attentive and very knowledgeable. He made the process very easy and made sure we were happy with our purchase. Thanks pro caliber team!! read more