Working with Mary and Mr Carpet has been an absolute pleasure! They were quick with their responses…read moreand wasted no time getting me a quote and installation date. Couldn't be happier with the service I received :)

Manuel and his helper showed up on time. They worked quickly and very carefully moving furniture…read moreout of the bedroom to put in the new carpet. I was very impressed with Mary who handled all the coordinating and with Bob who came out with all the samples. It was a very pleasant experience from beginning to end. I will use Mr. Carpet again.

Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

We had an amazing experience with 312 Flooring and would highly recommend them to anyone! Peter…read moreand his team were absolutely fantastic to work with as well as being professional, friendly, responsive and the work was high quality. We will use them again next time for sure!

Alex was incredibly punctual, professional, detailed oriented, and gave us a fair price. Thank you…read moreAlex!

I used Alex and his team last year for carpeting and the job was excellent. This time it was for…read morevinyl flooring in my basement. From start to finish Alex and his team do fantastic work. I highly recommend. More specifically, the test of a true professional comes after the job is done. I had an issue with a few tiles coming up in my basement, It was possibly a manufacturer's defect but that didn't matter to Alex. He insisted on making the job right and came back and everything is perfect. Honest, hard-working, and a perfectionist... What else could you ask for in a tradesman?! I'm a customer for life! I thought spreading the word is the best way I can thank him.

The men just finished putting down 96 sq yards of carpets in a condo I own in Des Plaines. They did…read morea great job, with new problems what so ever. Mr Lee was great to deal with, and I will use them again on other properties in a minute. I am very satisfied

I can't say enough wonderful things about this store! My husband and I are about to remodel our…read morebathroom, and Lisa has been INCREDIBLE every step of the way! We live in DuPage County and checked out a couple stores out here - the tile shop which had some of the worst customer service we've encountered in our life, a couple locally owned who kept pressuring us to use their people for the installation despite us already finding someone we trust, and that left me searching for a new place. America's Flooring Store came up in our search so we had nothing to lose coming here. First, it is 1000% worth the drive out here. They have so many beautiful selections to choose from. After we shared our style with Lisa, she immediately pulled a few options. I'm not over exaggerating when I say they were all perfect. Both my husband and I leaned towards the same one as our favorite! Lisa really listened which I feel is so rare these days, and made the ordering process a breeze. Our tiles came in quickly in about a week. One of the tile sadly was cracked right down the middle which happens. Nobody can control what happens in shipping, and Lisa immediately took care of this and got replacements! We will never go anywhere else for flooring and will refer all our friends and family here. I can't recommend this place enough!!!

These guys are irresponsible and dishonest! I had more than 20 plus hardwood professionals come in…read moreand tell me this is an installation mistake our floor buckled like a balloon for 2-3 year old new floor, we even filed a case but lost it just because the judge did not let it go to the discovery because of no direct contract, they got away with it, I hope no one else loses money, time and efforts on them like I did

Amazing place! Unfortunately, it sounds like they're closing their doors due to the pandemic. The…read moreowner and the rest were great. I bought two rugs and probably going to get more. Before the rug dealers take their inventory, go check it out and support a local business! Maybe, if enough people go, they can stay in business.

After getting tired of looking at the ripples and gaps in our upstairs carpet, I finally called…read moreMike at MB Carpet to have it re-stretched. I'm so glad I did. Mik was punctual, professional, and incredibly detail-oriented. He took the time to make sure everything looked perfect, and the difference is remarkable. To top it off, he actually charged me less than his original estimate, which was a pleasant surprise and speaks to his honesty and integrity. If you're looking for someone who does high-quality work at a fair price, I would highly recommend Mik and MB Carpet. I wouldn't hesitate to use them again.

We had some bubbles on our upstairs carpet. Mike responded quickly, gave a fair price and showed…read moreup on time. He got to work quickly, knew what to do and got it done efficiently and effectively. He made sure I was totally satisfied with his work. He also gave a good suggestion. Get the carpet cleaned for best performance and appearance. I appreciate that and we will get it done. I definitely recommend MB Carpet.

On this cloudy Chicago morning, I sit at my desk with the Century Tile paperwork at my side, ready…read morefor the file. Today, thank heaven, the sun is not spotlighting my failed floor, which is noticeably higher than the adjacent living room floor, like somebody screwed up, and has a bubble about six inches in, as well as a slightly sunken and irregular area, both just at the threshold where the sun relentlessly reveals the defects every bright morning. And all day long, for that matter, but I try not to look. God knows I tried. After saving the money for a new floor for ages, I was resolved to practice every due diligence. I therefore examined well the proposal the salesman from the Rand Road Century Tile presented to me, which clearly stated that the existing floor would be removed and disposed of by the company, as we had discussed. That was important to me for practical, not cosmetic, reasons. My Chicago garden apartment has everything low, including the counter-top over my dishwasher. There was precious little clearance, and I was very, very, very concerned the dishwasher would come out easily in case of need, as it had twice before when the below-ground outside wall had been breached by rats and the exterminator needed access to that wall. I had told the salesman this, as well as their installation expert, Mike, who had assured me on his subsequent visit that there would be no reason to worry on that score. He had also assured me, with a look of professional horror, that the floor once laid would absolutely, certainly be 'rolled.' (I'd done a little homework on the tricky installation of sheet vinyl and found that rolling was essential.) But the installers didn't remove the existing flooring as specified by the proposal, and simply laid the vinyl over the top of the old tile, and they didn't use a roller but instead brushed a two-by-four with a glued piece of carpeting over the top. I had protested at the time, but they politely but firmly ignored me, saying Mike had given them their instructions. They were happily done in less than three hours and on their way. And so for my beautiful new floor I was left instead with the bubble and sunken area at the threshold, glowing in every sunrise, and a nagging worry about the dishwasher removal in case of need, all in violation of the proposal I'd been given, or, in the case of the rolling, the verbal assurance Mike had given me. I protested after the fact, of course, since the work came with a'no-questions lifetime guarantee,' and I am writing here to tell you, don't believe it, or rather, be prepared to pony up for legal representation to enforce it. A proposal from Century Tile is worthless. Mike and subsequently other office personnel informed me that the work order following the proposal is what actually rules the agreement (although this is contrary to every other professional proposal you will ever receive), and my work order had clearly said they would 'skim' the floor, as if the client would surely know that contradicted the formal proposal that said the existing flooring would be removed. Which I hadn't realized. And how would I? What, after all, is 'skim'? And now removing the spoiled floor was out of the question, apparently. Mike eventually came out (an hour late and on his phone), pried up the vinyl at the threshold, did some scraping of the rough sunken area, laid down more glue, ignored the bubble further into the room, took a picture, and left. And I was glad. We elderly must cut our losses.The very sight of him provoked chest pain. So I am posting this review of Century Tile in Mount Prospect to say to the unwary senior citizen or single woman, don't go there, or if you do, make sure the work order you receive is in word-for-word compliance with the original proposal, because if they are not, you will pay the same money but you will be up the creek, and Mike will tell you so with a sneer. Go somewhere else. These folks have the shiest down to an art form.

My former boyfriend and I were shopping around for floor and shower tile for his small bathroom…read morerenovation and stopped at Century Tile. We probably got 10 feet into the showroom when we were greeted by an associate who asked us what we were looking for and pointed us in the right direction. He told us that if we had any questions after looking around, we could go back to him. So, we browsed around and found some tile that we wanted. It was actually nicer looking and cheaper than a wholesale showroom we had visited earlier that day. We sought out the original associate who greeted us (that was a little bit of a hassle), but when we got him to help us, he got our order very quickly. My ex-bf brought measurements of our bathroom, and he told us how much tile, border tile, trim tile (which we didn't even think of), mortar, and colored grout we'd need. The original cost ended up being about $1,800 for his very small bathroom. They ordered the tile for us, and it only took a few days to get it in (fabulous). During the renovation we were short one type of tile, so my ex contacted Century Tile. They were able to locate extras in Itasca, so he was able to drive out and pick up the needed tile the very next day. It was nice that we didn't have to postpone the renovation. After the renovation, and ended up with LOTS of extra tile and a whole extra bag of mortar. Thankfully they have a 30-day return policy, so we got $270 back on the extras. However, when my ex returned the tile, he was disappointed by the customer service (or lack thereof). Apparently the elderly associate answered his personal cell phone and had a personal conversation during the return. My ex and I both have work(ed) retail for 10+ years, and from our standpoint, that is very unprofessional. Overall plusses: + The price is pretty reasonable + They have a huge selection and great displays + Their greeting skills were nice and not overbearing. Areas for improvement: - Estimating square footage needed with given measurements (THEY'RE the experts - we're novices!) - Customer service/professionalism