I was a little nervous about this place given the mixed reviews, but I had a great experience here. My daughter and I were walk-ins for pedicures and although we had to wait a bit they were accurate with their wait time. Everyone was very friendly and professional, and the pedicure was high quality and reasonably priced. read more

I had a great experience with Mindy, she does a detailed manicure and pedicure. My hands and feet feel amazing. I am happy that I found her. I will be coming back. I highly recommend her. Deb B read more

I have my pedicures by Jimmy, nails done by Tracy and lashes by Anne. I have been getting my services here for years. Jimmy just started doing my pedicures. His leg and foot massages are so good, so relaxing, and I fall asleep every time! Jimmy is so thorough and my toes leave pretty every 2 weeks. The owner is professional and kind, and the staff is so friendly they are like family the way they treat members of the community and new customers. Every appt is prompt as scheduled, and if there are any delays, which is normal in the service industry, they give advanced notice. I love that the shops are close so all my errands are complete at one stop. The parking is easy, the parking spaces are large and rarely parking rage. I highly recommend Professionail their services are historically beautiful and well done for me!! read more

Professionail & Spa - Pedicure - Day Spas Near Me - San Diego, California

Nail broke a week after getting a full set for no reason. don't recommend not good work

I went there to get nails taken off they refuse service. Talking about they don't have time it's only 1:00pm

Very clean Helen is great my nails have never looked better. All the workers do a great job and they are very friendly and accommodating

My step mom has been coming here for over 20 years and I have tagged along the past 2 or so. I have to say the staff here is just wonderful, Tisha who has been doing my moms nails is just wonderful. She is so good at her craft, my moms nails and toes have always looked perfect! I especially love that they treat her so sweetly now that she is sick w Dementia. They all make it a point to ask how she's doing and are just genuinely concerned it is refreshing to know people care. I got my pedicure about 2 weeks ago and it still looks amazing. This is a quality salon! Thank you ladies for making this difficult time a little more relaxing for us. Xoxo read more

I feel so mad, I come to do some "pedicure" but in the moment they take out my gelish it hurts so bad... I didn't say anything, after he go to do my gelish I ask "you don't do massage" and he answer like: no after and with one sound like EWK, like omg how dare him talk like that, and then after continue laughing with his coworkers. DON'T GO THERE, I bring my step daughter to have an excellent experience but I think I made the wrong call. Another thing we ask for only gel in the hands and they did manicure but they didn't ask us ! Like man you pay more bc they do things the we don't ask. Just don't go there. At the end I wait of course for the "manicure" at the end they did for her, the man go to sit down without shoe like man that's not how you do business, I mean at lease for us to watch. Nothing good in this "professional" spa and nails. read more

Professionail & Spa - Day Spas Near Me - San Diego, California

To be honest I did look at reviews before I went in and wasn't expecting much but, what I got was bad. I just went in for a basic manicure and polish. Not only did the man not Trim back my cuticles he also did a terrible job painting them and left clear coat all over the place. I also didn't have cash so I paid an extra dollar plus a tip. So dissatisfied and disappointed. Will never return here. read more

Professionail & Spa - Day Spas Near Me - San Diego, California

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We had an appointment for manicures and pedicures and my child cousin didn't get a mani pedi and the manager had blamed an 11 year old for her f up...completely yelled at her to her face as well when she knew she was in the wrong shoutout tracy for helping us sort this all out when the manager was yelling at literal children!! read more

They always do an amazing job here and are so kind. I've been coming here for years. It is definitely the best nail salon in Rancho Bernardo by far. read more

Professionail & Spa - This is dip over my natural nails. So pretty. - Day Spas Near Me - San Diego, California

The pre -covid staff make this place happed. Now it s sad and not the same. The husband and wife team ran this place so efficiently. The staff looked and worked very well. The staff now has this forced labor in their face. The prices are okay but the service is shit. You the the ladies please take out the ingrown nails the say okay. Begging to speak in their native langue and their body language says. Don't they me what to do. I think it's rude to speak in another langue when you clearly speak English and you are being polite. Guys or gals running this nail salon you ruined the establishment. Bring back the original crew and pick up your business before you have to close your doors for good. People pay good money so give good service. read more

Today was my first time here since before Covid. I had tried a few other places but didn't find a good fit so I came back. I was pleasantly surprised that they offer a combo basic mani-pedi for $40 - most are higher and try to upsell. I had a great mani-pedi & will be back! read more

This was the worst experience I've had in a nail salon. The tech cut me and hurt my toes repeatedly without apologizing and left to work with someone else before finishing the services I asked for. Then when I asked to pay with credit card, three of the techs raised their voices and yelled for me to "pay in the back." They only wanted to accept cash. Shady to say the least. The tech literally took my arm and tried to drag me to the back. I resisted and ultimately they took my credit card payment, but it got very weird. My nails looked nice and I tipped for that reason, but I'll never ever go back to this place. read more

So I really was hoping to love this place because it's so close to my house. My nails looked like a child did them. So uneven and lumpy. Cathy did a horrible job. When she first put on the nails and cut them I told her 2 of them were crooked and she said she'll fix it but she never did. I wish I took pictures because I was so embarrassed of how bad my nails looked. She didn't even shoe them to fit my nail beds they where so wide. I tried to go back to speak to a manager but every time I tried she wasn't available, so I gave up. After a day with a new set the gel polish was chipping off on all of my nails. I wish I would have read all the bad reviews because they are spot on. This place is HORRIBLE! A complete waste of time and money. read more

First impression means so much, and I should've trusted my instinct. At first glance, this place is sloppy and not clean. I wanted to give them a chance since they are so close to home. My fault :( They had several nail techs sitting around playing on their phones. A gentlemen employee was sitting with his shoes off and feet kicked up falling asleep in the corner @ 9:30 am. Bad look. I'm not a picky person and I asked for what I thought was something quite simple. Unfortunately most of my nails came out crooked, misshaped and several had air holes. Technician used an old file that was obviously used several times. They don't do a very good job at making people feel welcome. After asking if she could fix nails that were crooked, she would roll her eyes and just file same side. (Palm to face moment) Save yourself a headache and skip this place if you're looking for a warm, friendly, clean environment and if you want your nails to turn out nice. Hard pass! read more

Professionail & Spa - "Trimmed" cuticles... they still look so sloppy - Day Spas Near Me - San Diego, California

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The staff at this nail salon is always warm and friendly, and I've been coming here for years. My favorite is Lucy, because her strong hands give the best massage for pedicures, manicures and shoulder massages. She's the very best if you love a good, deep-tissue massage. I highly recommend Lucy, and if you go to her, tell her Dianne recommended her! read more

First thing I asked when I walked in is if they did chrome. They said yes, sat me in a chair, and an older (the oldest woman, just to be specific since i didnt learn her name) came over to be my manicurist, told me to pick a color of gel. I asked for the chrome colors and she tells me she doesn't do chrome. I told her I was confused because I asked if they did chrome and they said yes. She said, "they do, I do not". So I said "Can I wait for someone who can?" It's literally the only thing I asked for, why would you match me with someone who can't do that thing? They change ladies, the one doing my nails, started the base (the black for the chrome) and then changed her mind? I don't understand what happened because she took it off by buffing my nails so hard that the heat burned through the bed, it HURT. Then they said "are you SURE you want chrome?" "Yes" "You know it costs more" "Yes" "Maybe just nails fingers?" Sigh "sure" Then they asked more, tired of being pressured, I told them I was fine with normal gel if they could do an ombré. I showed them a picture (of an old usual from the city I used to live in) and she said with confidence, "oh yeah. I can do that" No she can't. She took a coat and streaked it across the nail. I stopped her after one and said, forget it, I'll just take a solid color. She then went on to tell me my nails were soft....k. Didn't explain what she meant or expected of me from this point. She just continued. She did two coats, then asked me if she should do more...I told her I don't know. The feet were a different story. Young and new to it, she asked a lot of questions from the other ladies. You're new, that's fine. My massage was forgotten, she didn't clean my nails or my cuticles. She was nice though. My massage for my arms was quick and done, uneven. First arm was done for a kind of normal amount of time, second arm, she literally put lotion on my arm and rubbed it in like i would at home, then got up and left. The gel on my fingers started coming off two days later and left my nails looking awful. I've NEVER had my nails look melted and missing layers. My nails as they grew out had a noticeable divot and broke consistently. Pictures are post two months of growth. Never going back. read more

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When I entered the shop, the ladies there were friendly and got me all set up within 15 minutes. They had the massage lounge chair which feels like a great luxury. The problem I had was with my actual pedicure. The price was reasonable but not written anywhere. I had to ask. Second, pedicure was so short even with added calluses removal. Third, the lady kept making mistake. When I asked her to fix it, she was very nice about it but made the exact same mistake again. Epic fail. The place was friendly but I rather spend my money elsewhere. read more

Worst manicure I've ever had. I asked her to fix several things - hoping another tech would overhear and step in and help. Nothing. I should have taken a pic but I already went somewhere else and got them redone read more

Yeah..this place is ok..but they try to get you on the deluxe spa..next thing you know..the bill is 50.00 for a mani/ pedi...I guess there all like that.oh well....I like Helen though..she knows what shes doing! read more

Always warm & welcoming! Go to Lana, Tisha, Kim, or Tracy! I have gotten my acrylics done for years with them and can't get it right anywhere else! read more

Professionail & Spa - Day Spas Near Me - San Diego, California

I have been coming here off and on over the years. This place is very dependent on who you get, and how busy it is. They aren't always upfront about their prices, and they often try to up-sell walk-ins. I've seen people leave, outraged that they weren't told about the extra costs for a flower, scrub, etc. The acrylics here are ok. I've been cutt by the drill or tools by the manager who quickly tried to cover it up. Some girls drill too much of the nail bed too. On the wall they have designs that look rather cool "airbrush designs". When I asked for them in the past they didn't offer any of that, yet they were displayed by the entrance on the wall and framed......? At least 40 + designs. Okay, that's weird. The pedicures are ok, but the tubs are not really cleaned at all between customers (gross). They will hastily splash hot water on them especially when it's busy, and rush the next person onto the chair while they begin to fill the water. Because of this my mom got a fungal infection on her feet. Her skin was hot and itchy for days and then the bottom skin of her feet turned red and began to flake. It took a long battle with medicines to get rid of it, she never came back and neither did I. Summary: 1) Prices are ok - not upfront at all. You will probably spend more than you may have thought. 2) I've been personally cutt (and bleed) and have heard other women complain of it too. 3) Not really sanitary at all. The only reason I can think that people come back is because it's next door to Starbucks and Albertson's so it get's heavy traffic. STAY AWAY!!!!!!!!!!! read more

The shop is empty and the three employees tell me they're already closed. But if it's 6:30 and they say they close at 7?? Clearly would rather leave early than do a polish change. Obviously don't own the business because they don't care about repeat customer service or bad yelp reviews. This would have been my first visit. Now it's my last. read more

Professionail & Spa - At 6:40 they said they were closed... no polish change for me - Day Spas Near Me - San Diego, California

The staff were very friendly and were able to get my mom and I in immediately on a walk-in basis, but after our spa pedicures I realize that there may have been a reason for that. I liked the fact that they did not pull the "up-charge" practice that is so common in nail salons these days. We were told the price upfront, but for what we got it was way too much. We got a weak foot massage and a uber quick leg scrub. They didn't really shape my toenails and definitely did not do any work on my cuticles. Because of this, I had to redo my pedicure after a week. The woman that started was working on me immediately ditched me to work on another (and apparently well-known client) that came in for nail services and the receptionist ended up painting my nails. I also noticed that they did not do a great job cleaning out the spa bath. I am pretty sure that I will not be back unless there was some sort of pedicure emergency. read more

The only time I ever come here is if my nail place can't get me in ! This place is over priced and I've never once been satisfied with my full set or my pedicure. I have 2 big peeves about this place - They did not put on my nails straight and then insisted that it was straight. Reminded me of Anjelah Johnson's comedy " Oh hunny no that your finger do like that"- if you don't know what I'm talking about youtube 'Anjelah Johnson nail salon' - They bounced me around from person to person. One person took off my nails, but then left to go help somebody else, then somebody did my fill, and then somebody else painted my nails. When one person can't finish your nails it makes you feel like the other customers who they keep leaving you for are more important and I felt that it was rude. Not sure why I gave them so many chances to impress me but I'm sad to say that even though they have a convenient location it's worth it to drive a little out of my way for better service and lower prices! read more

Clean, polite, great English, good products. My favorite gal is Tisha. They really are good here.

Depends on who does your nails. The woman who runs this place was rough on my leg massage and left me sitting there, never came back to check me out! Second time I received bad service from her and the second time my pedicure has lasted less than 24 hours. The pedicure itself was not done well. Check out my big and 4th toe! read more

Professionail & Spa - A crappy pedicure. - Day Spas Near Me - San Diego, California

Don't have a regular technician - big mistake. Right after the 1st of the year I went in to have a SPA pedicure. The technician was a man that I have not seen there before. He butchered by big toe - its been almost 4 weeks and I'm still in pain. Going to doctor will update with results - but in the meantime avoid at all cost. read more

Professionail & Spa - Been suffering for almost a month. Male technician destroyed my toe. Going to dr. - Day Spas Near Me - San Diego, California

The prices are fair, the employees are friendly enough, and the work is good but after my last visit I have decided that I will never go back l again. My reason might be petty but I really don't care to patronize a place of business that has stickers on the window stating that they accept Visa and MasterCard but when I handed the gal my debit card she asked, "Oh, don't you have cash?" Well, not enough with me. She pointed at an ATM that is conveniently located in the shop. I refuse to use it because on top of the fees that my bank charge me for going outside of the system, that machine would've also charged me. I agreed to walk next-door to Albertson's to get some cash. When I went back to pay the gal, I told her that if the business really didn't want people to use credit cards then they should take those stickers out of the window. read more

Went in on 1/26/19. They took me fast and were super friendly. Annie was super sweet and I got a great, quick pedicure so I could wear sandals out to a party in hot weather. :) will be coming back. read more

I typically don't write reviews. This salon is such a mess...just had to do it. First off, the place is a mess. Stained towels, manicurists with stained uniforms and lots of stuff laying around on the floor. Should have been my first clue. The worst of it all is that the dirty, used utensils were put back in the same box they came out of. The box that was clearly marked CLEAN. There was no attempt on the part of the woman who did my manicure to make it a pleasurable and relaxing treatment. She half heartedly took of the gel polish that remained and made a couple passes with a nail file before she laid on the new polish. I left this salon with nails that are bumpy and rough, plus crooked and jagged. Won't even describe how she laid the lotion on one arm, but not the other! Would never consider going back. Really one star is generous. read more

Despite the low rating, I thought I'd try this place cause it's close to home. My daughter went with me, and even tho they were busy, and we were "walk ins" we only waited a couple minutes, and got to sit next to each other. We opted for the European Spa Pedi, ($36) scrub, massage, mask, etc. We had a great time! The staff was friendly, and the pampering lasted for well over 45 minutes! read more

Love this nail salon. They always do such a nice job and it's clean and brightly lit with natural light. I get manicures all over and always stop here when I'm in the area! read more

I rarely take the time out to write a bad review, but felt compelled this time. I went to this salon 2 years ago and swore I would never go back due to the poor job and service received. I decided today to go back and give it another try. What a mistake, I again was Very Very Very disappointed. I wish I had gotten the lady's name who did my pedicure as she was very good. However, I had Lucy do my gel fingernail. What a mess! I kept telling her to not do my nails sharp and square but apparently that is all she knows to do. So I thought I am not going to fight this and I can fix that when I get home and reshape them. The tips that she added are actually curled upward and look like ski slopes... how does that happen? My nails look like a roller coaster. I came home and spent another 30 minutes trying to correct the mess that she made...but they are beyond repair. I will need to go again to my regular salon (Bernardo Nails who have always done an amazing job) and spend another $85 to have someone else re-do. Save your time, energy and MONEY... do not go here and if you do, ask who you are getting and don't get them done by Lucy. She should have her license taken away.... that is how disappointed I am. read more

Most places don't greet you, because you walk in their salons without an apt. This place greeted me great, and I really needed a Pedi !! Tracey did an amazing job ! It was my first time here, and will definitely be back ! read more

I hate to write negative reviews but this place was awful. Horrible experience. My nails are sloppy, uneven, and crooked. The technician was rushing through the while process and cut me, causing bleeding. She didn't even apologize. read more

I visit ProfessioNail & Spa in Rancho Bernardo about every three weeks. Tina does my acrylic fills (pink & white) and Tom does my pedicure. My nails are absolutely perfect and better than anyone has ever done them, including Los Angeles. When we moved to San Diego, it took me almost two years to find Tina. She was recommended by a friend, and I would not go anywhere else. Tom does my pedicures and he is professional and gives me a great pedicure and wonderful designs during the year on my big toes (flowers/snowman, etc.). I have never had any problem with ProfessioNail. I usually make my appointments, but have seen many people walk in for manicures and pedicures. Helen, at the front, also does nails and is the most pleasant of people. All in all I give this an "A" rating in all ways. read more

I wish there was a ZERO STAR RATING because this place was THE WORST experience I have EVER had at a nail salon. Now, I am not one to leave reviews, but I felt the need to warn others about how disrespectful, inconsiderate, and disgusting this place really is. To start off, I walked in to the salon and was taken right away to have waxing done (which I have had here before). The entire process was extremely rushed. I don't remember this ladies name but she is there most of the time. She didn't even close the door to the salon room so customers and other associates were just walking by looking in while I was having my waxing done. This didn't bother me too bad, but at least have some courtesy. After she rushed through, she hardly went back to touch anything up with tweezers (which always should happen because waxing doesn't get everything). She then rushed me to a chair to begin my pedicure. Same lady who did my waxing began my pedicure. Didn't touch up my toe nail shape at all. Actually CUT me to the point where I bled. But it gets better. She blamed it on the TOOL and said it wasn't her fault. Oh really? Who is in control of the tool? Anyways, this isn't even the worst of it. After my super speedy pedicure and pathetic "massage", she asks me to walk over to a chair while my toes are still wet. She had to redo the polish on one toe 3 times because she didn't realize the first time it got messed up that she should put more paper towel in between the two toes. I went and grabbed my own paper towel and did it myself because I didn't want it to happen a fourth time. I asked for a full set of acrylics, sparkly white tips and pink powder. Basic, everyday task. She asks what length I would like and I told her I prefer shorter for work. She began to give me attitude and told me that "long nail look sexy". Uhm. I'm sorry but isn't this about what I want? Literally a reenactment of Anjelah Johnson's Nail Salon video (if you haven't seen it, watch it!) After she put the white and pink powder on, she took NAIL CLIPPERS and began cutting off the nails to make them shorter. I have had my nails done MULTIPLE times and I have NEVER seen this done. It is usually filed down to maintain the powder which is still in the process of drying. I was thinking to myself that the white part is just going to fall off any minute. Better yet, it does. And after she tried to fix it, it looked even worse. I look at the jagged, messed up nails and was filled with utter disappointment. I told her that it wasn't what I had asked for at all and the white part became way too small after she hacked off the nails with those clippers. I asked to have them redone because if I am paying that much money for a manicure, I would prefer to have them done the way I asked for. She got angry and began speaking Vietnamese to this other lady. Pointing at my hands and lifting them up to show the other salon people. Extremely embarrassed, I sat there waiting to figure out what was happening. This lady named Tracy walked up to look at my nails and uttered a very insulting Vietnamese phrase that I recognized (I only know two things in Vietnamese and she managed to use one of them). I should have just walked out right then and there and taken my business somewhere else, but I ended up staying. This Tracy lady ended up being the one to redo my nails. She told me that she wasn't going to charge me for the first set and I was just baffled. You were thinking you were going to charge me for a set of half done, jacked up nails? Lovely. As she is doing my nails, she cut me twice and told me it wasn't her fault, and that it was because my hands are dry. NO!! It is because you put the spinning metal tool on my SKIN!! At this point, I was livid. She finished up and I looked at my nails. Super thin, extremely short, and a pathetic looking excuse for flower designs. After over $100 later, I left the salon and swore I would never walk back in there again. Now, today is Thursday, I left the salon on Tuesday and not even two full days later one of the nails broke. I walk into the salon today to have the nail fixed since I am going out of town and Tracy says "It's only one nail broken?". Then she says, "You listen to me. I told you that if you got square nails it was going to break. This is not my fault". I have never been talked to like this, especially at a place where I have spent so much time and money, and to be insulted so many times like this? I ended up having that one nail redone by some other lady who did a horrible job and left excess white powder where it was supposed to be scraped off. I really hope this place either shuts down or is taken over by new management, because the employees are extremely rude and horrible people. ALSO, the don't sanitize ANYTHING. They clean their tubs with hand soap, and they mop the floor with their bare feet and a towel that they scoot across the floor with. DISGUSTING. read more

Eh. Cash only. This is 2011 people. Stop being so cheap and accept credit cards! They dont have a good selection of polish and arent very nice if you dont immediately see the basket where they are kept. My manicure was pretty weak. Good thing i dont live near there and probably wont be back. read more