I chose this auto body shop based on strong reviews. While the quality of the repair itself was good, the overall experience was challenging due to pricing, communication, and scheduling issues. Communication was responsive at first but declined significantly after the car was dropped off. Texts and emails about the repair timeline and rental car coordination often went unanswered, and my name was repeatedly misspelled despite being originally correct in their system. I was explicitly texted that my car would be ready by 4:00 PM on the scheduled pickup day, and the rental car company was notified as well. When I followed up later that afternoon due to no confirmation, staff appeared confused that I believed the car was ready, despite the prior message and the rental company being informed. I did not receive clarification until right before close, when I was told the car was not ready due to a missing mud flap. This message arrived to me on a day they closed at noon, which prevented pickup Friday and now created an issue for pickup altogether for me since I was leaving town Sunday and they aren't open weekends. I was told Monday the vehicle could not be held, and my boyfriend went out of his way to retrieve it. Approximately 2.5 hours after the car was picked up, I received a message stating that the remaining parts (mud flap and step pad) were available, which was confusing given that the vehicle had just been released and the urgency of pick up while I was out of town. The final cost exceeded $5,000, which felt excessive compared to the insurance estimate of $1,029, even accounting for differences. They did offer to complete the remaining work at my house, which I appreciated, but scheduling proved difficult due to delayed responses. Communication only resumed once I agreed to bring the vehicle back in myself. Positives: the repair looks good, the car was cleaned and waxed, and the automated phone system was convenient for scheduling. Overall, while the workmanship was solid, the high cost, inconsistent communication, and scheduling issues made this a frustrating experience. I would not return. read more

Update: I got my car back on Wednesday, by Friday the check battery light was on, today my car is dead. Thanks a lot, Mackin's. Please, folks. Do not take your EV to this place. They are way too expensive to have people who don't know how they work or how to treat them to be handling them. Huge mistake on my part. read more

Mackin's Auto Body - My dead Ioniq 5 two days after they gave it back to me with no charge left. - Body Shops Near Me - Portland, Oregon

Daniel at Mackin's Auto Body on NE Broadway restored my faith in humanity today. I came in with a messed up, dented bumper from a hit and run, and I was planning to pay out of pocket. After carefully looking it over, Daniel offered to make it look the best he could, without charging me for a new bumper, by buffing and pushing out the dent. But wait- the best part- he did it FOR FREE! He was so kind, it took him 15 minutes, and I'm so so happy with how my car looks. While it isn't brand new, it's miles better than how it looked- and I can't believe it was free. I will be going to Mackin's auto body for all of my car problems in the future, and I recommend them to anyone in Portland who wants to be genuinely helped by good, honest people. I've included photos of how it looked before and after. read more

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This is my 3rd time going to Mackin over the years. Team there is ALWAYS outstanding with their service and offer honest and price conscious options. Ryan is a master at his craft and Alena, the shop GM makes sure I am informed and happy. Highly recommend for fixes small and large! read more

Mackin's Auto Body - Sideswiped a parking pillar - Body Shops Near Me - Portland, Oregon

Joey has been wonderful. He has been available for estimates on a very short timeline, his advice has been customer-focused and clearly he does not want to charge for repairs that are not in my best interest. He has been communicative via email and positive. He seems to like his job. A shout out to the office staff as well who are polite and dedicated. Sometimes it is better to go with the little guy! read more

Daniel was nice to take my call and help answer questions helpfully. It was quick and helpful.

My car was sideswiped by a young woman who lost control of the bicycle she was riding, leaving some long, nasty looking scratches on my car. I took my vehicle to Mackin for a quote. Instead of quoting me a fee, Joey brought out some paint thinner and in about a minute successfully rubbed out the scratches. Thanks to Joey, Mackin has a customer for life! read more

I was the unfortunate recipient of what appeared to be a hit and run in a parking lot. Fortunately (and very kindly of the driver) they ended up reporting it to their insurance, which is how I ended up at Mackin. Mackin worked with the driver's insurance company, so I can't speak much to that aspect of the service, but the actual work was excellent. My bumper looks great. They partner with Enterprise in the area and the pickup and drop off process for the rental car was well organized. They also cleaned both the interior and exterior of my car, so I was rather pleased to pick up a clean shiny car at the end of service. I hope to never use their services again for car damages, but I absolutely recommend them and would return again in a heartbeat if needed. read more

I could not believe my good fortune in discovering Mackin's Auto Body shop in the Hollywood District. From the warm greeting I received when I came through the door to the top notch work carried out by Daniel and Ryan, I could not be more pleased. My car went in with dings, dents, scrapes, scratches and a damaged door. My car was inspected, repaired, and made to look brand new within an efficient timeline. Daniel and Ryan were down to earth and clearly explained what needed to be done before they did it. Their follow through was faultless. Their estimate was fair and stable. If and when I need body work done again, I will head straight to Mackin's in Hollywood. read more

TERRIBLE COMMUNICATION! I took my car in to get a estimate for some body work. Zack (eventually) provided an estimate via email. When I replied to his email that I had questions, he never replied. After a couple of days, I called and spoke to him. He needed to revise the estimate and said he would email the revision the next day. That was 5 days ago now. I'm assuming that they don't want to do the work so I'm going with a different company who actually answered my questions. read more

The team at Mackin's was amazing this week in helping fix my car! A fairly major piece fell off (who knows how) & they made it look brand new again. My first contact was with John who quickly provided me a quote for my '19 Subaru & once I gave a thumbs up, he ordered the part & scheduled to get my car in. Trevor personally worked on my car and did the repairs. Not only does it look brand new but it's running like it did when I first bought it. If I ever need work done in the future, he'll be person I request to do so!!! Long story short, everyone was so helpful and the service was tremendous. Huge shoutout to John, Trevor, and Jeff. I will gladly return when needed and absolutely recommend Mackin's to my family and friends. You will definitely get 5 star service with this crew. read more

Mackin's Auto Body - Body Shops Near Me - Portland, Oregon

So appreciate the great work you did to repair my RAV4. thanks for keeping me updated on the progress of the repairs. customer service was excellent! love that my car was detailed and returned to me shining!! Mackin is tops!!! read more

Professional, courteous and considerate of my time. Estimator Daniel for President!

Wonderful, fast and super friendly service on my Ford. Dale did a great job. Thanks so much. I recommend these experts!

We took our 2014 Audi Q7 here on an insurance claim to repair damage after a deer ran into the side of our car in Montana. Mackins has consistently over promised and under delivered. Terrible communication. Poor service. They've broken things in our car that weren't previously broken. So many appointments and phone calls with no end in sight. They're a mess. We've had to take it back to them three times (so far) and they still can't seem to get things right. After doing the repairs and taking much longer than estimated, they sent our car home and the keyless entry and keyless start didn't work -- which was never previously a problem. Then to fix this, they kept our car for multiple more days... then said it was fixed. It wasn't. Then they told us they'd have to schedule something with the Audi dealership to have it programmed correctly... but we didn't hear anything from them for two more weeks. They forgot. Finally we called and they made more excuses. The keyless entry and keyless start all worked great when initially took our car to Mackins, but they broke it somehow... and we've had to schedule multiple more appointments, many phone calls and a major pain. It's still not resolved. Terrible communication. Poor service. Don't trust them. They're a mess. read more

Auto body shops generally have a negative (deserved) reputation. I initially found my way here via Yelp/Angie's list recommendations and was satisfied with the process: estimate, timeliness and quality of work, overall customer service. The second time I needed work done I referenced nextdoor.com. Most recommend Si's Auto Body on Glisan, but they were too far out on appointments. Mackin's was the second-most referred, so I went with them. Their estimate was lower and their facility was larger and much more professional. However, they were so busy to the point the front desk staff seemed stressed out. I almost used them for a third job (a small bumper indentation, see photo), but the estimator gave me the impression that this was too small of a job and just flippantly quoted "about $800." They will ask if you're paying out of pocket or going through insurance, but why should it matter? In the end, we were satisfied with their work. read more

Mackin's Auto Body - Their estimate to fix this was $800 (5/2016) - Body Shops Near Me - Portland, Oregon

Wow, Mackin's did it again!!! As luck would have it, I scraped my front 1/4 panel backing out of our small garage. I was crest fallen as I had just picked up my car from Mackin last week-they fixed damage done when my car was backed into. I went in to see them this morning to see if there was an "easy fix" to the damage and somehow they were able to quickly repair it and it looks good as new!! Their entire team rocks!!! Thank you! Thank you!! Thank you!!! read more

Unfortunately I have needed the services of Mackin's multiple times, and always because someone hit me. Recently my car was hit while parked and the irresponsible person left no note. After going to another auto body shop, the preferred shop for Mercdes, and having a horrible experience the day I went to drop off the car for repairs (price tripled, after phone convo with owner negotiated price in middle, then went to drop car off a 2nd time and was told they needed it for 7 days which equates to $240 for car rental), I came to Mackin's who have always provided good service, constant communication and quality repairs. While their estimate was a bit higher then others, I trusted them. Additionally, they agreed to work on my car while I was on vacation negating the need for me to rent a car and incur an additional expense; important, especially when I am paying out of pocket. When I went to provide a deposit and sign the paperwork, Laura, at the front desk, was super helpful, friendly and efficient. Since the damage was a scrape, I waived the pre and post engine check which dropped the price making it equal to my other estimate. I dropped the car off on the way to the airport and from that moment until I picked the car up 8 days later, they texted me every single step of the way. Let me know that repairs were complete. That paint was done. That car was ready and would be held until I returned. When I questioned the paint being ready the same day since the Mercedes preferred shop said it takes 5-7 days to dry and hence the need to rent a car, Mackin's explained that after painting, the piece "bakes" and is ready in one day. I know the reviews for Mackin's, and basically all auto shops, are highly varied based on individual situation. Estimates are just that; there is always the possibility that they can find more damage when they remove parts and that the labor will take longer. In my recent repair, they did let me know they needed another 30 minutes in labor and I approved it. But by educating my on the pre and post engine test, and the fact that there was no real impact to my car, the overall price was less than the other estimate, including the additional 30 minutes of labor. When does that ever happen? Their communication is exceptional, even over communicating if possible. Hope I never need auto body work again, but if I do, I know I will go to Mackin's. read more

These guys helped me with a bumper on my Acura. They knew exactly what was needed to get me back to looking good. Thank you so much. You were awesome to work with. read more

Fifth body shop I went to, first four told me my car was a total and so did Mackin. I needed at least one estimate to submit to the at fault driver's insurance and I was willing to pay. As a courtesy, they gave me an estimate showing it was a total and said they could not in good consciousness repair it even if I paid the difference. They refused to accept any payment. Honesty and responsibility like this is all to rare. I hope I never am in another accident, but if I am Mackin will be my only choice. read more

I received repair services and parts continued to break and fall off after repairs. My visors had to be replaced along with seat parts on multiple occasions. After my visor busted again I was told by Mackins to go to the dealership for a fix. They were not going to honor their lifelong warranty for services. Very dissatisfied with the faulty repair fixes. read more

Got a great free estimate in a timely matter, text updates throughout the service, and car came back detailed and just as expected or better. I was not planning on having my car hit (duh!) but I'm glad I trusted Mackin with the work. Mazda Tribute 2006, well done! read more

People keep hitting my car. Another visit to this shop. Very pleased with communication, results, and customer service. Highly recommended. read more

Each of the seven cars I have brought into Mackins have come back to me in better condition than they had been before the accident. They are always honest, my cars have always been finished early, and the staff there are truly amazing individually as well as they are a team. I wouldn't take my cars anywhere else at this point. If you are anywhere near the Hollywood District and need automotive help, these folks are the best! read more

Stopped by for an estimate today after a hit and run accident last week. Very nice gentleman ( so sorry I forgot your name) went out to look at my car. He had to remove the rubber residue from the other drivers tire from my car bumper. After cleaning and buffing out the area it looked really great!!! No charge for the service, you made my day and my car is looking good again!!! Thank you for everything!!! read more

Mackin's Auto Body - Before - Body Shops Near Me - Portland, Oregon

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I came in today with a rattle/ squeak in the rear passenger door of my 2016 Toyota Tacoma . It was driving me absolutely crazy as every bump in the road was like a cricket chirping in my back seat . Alex met me at my pickup and diagnosed the problem after conferring with Noah. They drove my pickup into the service bay, removed the door panel and fixed the problem within 15 minutes. I would highly Recommend them . You can't stay in business for 70 years without being good at car repair and taking care of the customer. Thanks John . read more

Estimate was just below $1500, so decided to pay cash versus going thru insurance. Picked up my car and handed the receipt (charged to insurance in error) and it was over $3000. Nothing beyond the original repair was approved by us or insurance. They made a "concession" of deducting a couple hundred only to later not return the full amount of our original cash deposit. Tried to work thru it with manager Shad Thibodeau, only to be shutdown despite having documentation for everything. read more

I was rear ended in January. The responsible party asked that I go to this shop. I live in Tigard, but wanted to at least get an estimate where they wanted me too. So I met with Brian at her request. So very professional and knowledgeable. He beat the other shops estimate and added some to my repairs at no charge. I was finally able to get the repairs done last week. My car is beautiful! They did an amazing job. They got my car to me when I needed it, even though I'm sure it was hard to do. And the detail of the inside of my car was amazing! I've never had a shop detail the inside of my car so thoroughly for some body work. So thanks guys! You are amazing! And while I hope I never have to come back, I know where to go if I ever need more work done. read more

We've gone here for at least 10 years for all our car needs and referred people to their business... sorry to say...recently, THE WORST customer service. Off to find another place. read more

Shad at Mackin's in Vancouver took on my car for repairs after another body shop in Vancouver couldn't get it correct (4 attempts and 1 years time). He didn't have to take the headache on but I appreciate the fact that he did. Dealing with the other body shop & insurance company was can of worms but he did it anyway. My 2015 black Camaro is now finally back as close as possible to the way it was before I got sideswiped. Mackin's was fantastic and kept me informed frequently, their quality is first rate. I couldn't possibly give another business a higher recommendation, as a business owner myself I understand how easy it would have been to say no to the project. Shad went above and beyond to get this right. Thank you Mackin's read more

Mackin's Auto Body - Body Shops Near Me - Portland, Oregon

They got me in the same day and fixed a small problem with my window for free. It was quick for them, but I had spent hours trying to fix it myself with no success. They were friendly and efficient, and I would absolutely go back for bigger jobs in the future. read more

First, I need to state that I have been using Makin in Salmon Creek since they purchased the facility from The Velvet Hammer. After the recent experience with Makins, I WILL NEVER USE THEM AGAIN!!! When Makin performed the repairs on my Ford F350, they needed to remove my truck bed. After they were completed with the body work, they needed to get the bed lining resprayed, as the bed bolts needed covered. I told them that I wanted them to take the truck to Rhino Linings, as I had them install the initial bed lining less than a year earlier and I did not want to have any other company perform this work. Makin said that they wanted to take it to Vancouver Ford because the mobile unit would be there in a couple days and this would get the work completed faster than taking it to their shop on NE 117th Ave. (I assumed the mobile unit was from Rhino Linings) Less than a year later, the bed lining started lifting off all over the bed. Because I thought that Makin's had honored my request, I took the truck to Rhino Linings to have them fix the problems. They were stunned at the horrible application, and stated that they had never seen this happen before. They said that it looked like someone sprayed WD40 on the bed before the bed lining repair was applied. However, they told me that if I got a copy of the receipt from Makin, they would correct the bad application. When I went to Makin, I found out that the work was not done by Rhino Linings. Makin had allowed Vancouver Ford do the work. I DESPISE BEING LIED TO!!! Needless to say, Makins refuses to make it right. They refuse to pay Rhino Linings to restore my truck lining to where it was before Ford got their hands on it. Additionally, Makin lied to the insurance company about what happened in an effort to cover up their actions. I will not do business with a company that is dishonest and refuses to correct their actions. read more

Mackin's business practices are overtly dishonest. Learn from my experience and STAY AWAY. I took my Toyota in this week for fairly minor damage to the underside of the bumper. I decided to pay for it out of pocket, and so the car had not been looked at by an insurance adjuster. The job was supposed to take three days, but the next day I get an email informing me there was damage they hadn't seen before they took the bumper off and so they had to order more parts, adding another day and $1000 to the cost. I went in Friday to pick-up my car and Scott Ross kept explaining to me that they had to replace a radar device in the medallion (the Toyota insignia) on the front of my car because the whole part to which the medallion is attached had to be replaced. Why? I asked. It's not in the bumper or anywhere near the damage. He kept insisting that the entire front fo the car was part of the bumper, which it visibly is not. We go out to my car and I can see immediately that the part is original because it was dirty where it is covered by the hood. I ran my finger over the dirt and held it up to his eye. Scott doesn't not even attempt an explanation for his lie. He doesn't pretend to be surprised. He just says they will refund me the price of the radar device ($495). They do not offer to refund me the price of the whole piece of the body they claimed that had replaced but didn't, or for the labor to do any of this stuff they didn't actually do. Including the cost of an extra day for a rental car, I'm still out at least $500 over the original estimate. It was just blatant. They claimed to have ordered and replaced an expensive electronic component, when in fact they never touched that part of the car. If they don't have to deal with an insurance adjuster they will just pad whatever they want on to the cost of the repair. I will be reporting them to the Better Business Bureau, but you have been warned. read more

Quick estimate with good communication. The front desk person was personable and friendly. I enjoyed this stop a lot. I got an estimate for damage sustained after my car was rear-ended back the week before Christmas. This process was professional, I got a nice printout with parts and labor estimation. Their contact info was easily seen on the paperwork. Nice lobby too, coffee, water and a Snapple machine. read more

Be careful dealing with them. I went and got written estimate from Alexander on 1/24/2024 to get my bumper replaced on my truck for insurance purposes. Was told 9.3 hours of work time and cost of $3747.43 and they would order new bumper and needed parts. They also explained potential hidden damages and needing more parts and possible more labor. I told estimator I needed truck repaired with as little down time as possible. He said he understood and would start repairs soon as I drop off truck at 7:30am and we scheduled it out for 1/6/24. I called them the day before to confirm and was told drop it off anytime between 7:30-4:30. I reminded them that estimator said they were going to work on it immediately at agreed upon appointment time. Morning of drop off they finally admit that no parts have been ordered and they are not going to work on truck today but rather wash and do "intake" of truck. I spoke to manager and requested they upload estimate so insurance company can pay me to take truck to get fixed at another shop that will do what they promised. Much to my surprise after talking to my insurance company Mackin estimator Alexander uploads new estimate for $3146.75(difference of $600.68). He changed all parts to non-OEM parts which he stood there two weeks before and said were inferior parts. He also deleted an hour of mechanical labor for $100. Seems like it was in direct retaliation for Mackin not doing what they promised or they were going to overcharge the insurance company. Just beware of this company. read more

These guys, specifically Alex Stewart, were great. The customer service and quality of the repairs were fantastic.

Just picked up my car and immediately felt I needed to write a review, this shop is wonderful! The staff is incredibly nice and goes above and beyond to help. My car was hit while parked in front of my house and of course there was no note or anything. I went through state farm and picked this shop and it was a breeze from the beginning! They helped me figure out my rental car and stayed in constant communication through the repair process. My car looks absolutely perfect, their work is flawless. Absolutely would recommend this shop! read more

Certified shop. Relaxed atmosphere. High quality work. Love it.

Mackin did a great job when I brought my Outback in because a drunk person wandering down the street randomly dropped kicked my side mirror and broke it. (Oh the joys of parking in downtown Portland...) Their estimate was quick and their team was super friendly. They got my mirror replaced within a day and even washed and detailed the whole thing before I picked it up. Alena was especially helpful, and they took special care to follow COVID guidelines. I would absolutely recommend this shop for your repairs! read more

Someone accidentally backed into our car when it was parked in front of our house. It was a stressful situation but insurance offered some local auto body shops that could help. As soon as I saw the positive reviews at Mackin's I knew that's where we should take our car, and I was NOT disappointed! The team at Mackin's made a stressful event, into a supportive one. They helped us get a rental car seamlessly, they coordinated the drop off and pickup of the rental, they fixed our car beyond what we even expected. They cleaned the interior and exterior even! We got our car back way better than when we dropped it off. Thank you, Mackin's! A wonderful team to work with and I will recommend you to anyone in need of auto body repair! read more