Horrible customer service. Came in to buy a huge order of tools for my job site and the front desk guy can't be bothered to do his job.

I was looking for a birthday gift for a newer friend. I considered a Home Depot gift card, but it just felt too impersonal. Steven at PCS grabbed a handful of affordable options in the price range I gave him, laid them out on the counter, and helped me pick one! Thanks for your help Steven! And what a cool store! read more

As I walk in, the gentleman at the front desk was able to direct and assist me on the itwms I was looking for. Great customer service and very friendly. read more

Hands Down best customer service, I have ever had. I continue to do business with PCS, their classes are tremendously helpful, they possess the most updated information and gear in the market ready to go. In addition, All these unsatisfied customers that wish to lower the rating on yelp or google, it is not accurate, PCS does their absolute best to provide the excellent quality services. Lastly, The PCS Team is an "A" team; Professional, sharp and knowledgeable. Check their store out. read more

Professional Contractor Supply - Hardware Stores Near Me - San Diego, California

How do I describe this place... hmmm... I think if I used the words that I mumbled to myself in the car after leaving, it would be removed for violating Yelps community guidelines hahaha. YUP - it was like that. To mirror others sediments: pro selection, sub-par to inferior attitude. I was impressed with the displays they had. When it comes to power tools and harnesses, they did not hold back! Hand tools, meh... varies. He could be a win or fail, you never know. However the strange thing is that they don't have prices listed, just a set of letters and numbers for each item. I was a little confused at first, but figured after a while there must a reason and system for this. After checking out a few items I liked I approached the desk and unfortunately met, let's call him "chip", because that's what he had on his shoulder haha. Almost didn't speak to me, barely engaged in conversation, might - might have looked at me once while he typed on the computer and glared off into be distance with his too cool nonchalant demeanor. You know the type, he is probably a retired building inspector lol... the "i know more than you and as long as I sit behind this desk, my beef jerky will ALWAYS be bigger than yours hahahaha. Little grey mustache. Kind of short. Carhart pants. Yup THOSE kind of guys. Anyway. He barely gave me the time of day, nor answered my questions well. The level of his condescending coy glare at me wasn't just professional a-hole, no sir... it was master level. Sorry "Jeffrey" or "Richard" or "Jim" or whatever your name probably is.. (cmon we alll know it's probably Richard) but I've never been in here and I don't know how things work. I may be a small potato compared to your big company orders, but I deserve no less respect. Well you can be sure of one thing folks, I will never step foot in here again. read more

Tool Up is a Contractor supply warehouse store. It is Home Depot without the materials; Sears without the department store. Biggest brand names, no BS store brand, free popcorn for lil contractors, OSHA and jobsite safety tools and equipment, and very straightforward layout and tools. The stuff is very competitively priced considering the brand names. They have real tools, contractor grade hammer drills, Hilti guns, safety harnesses, etc. This is the place you go when you want to avoid waiting in line, know what you actually want or need, or really cannot afford to have mediocre, or medium powered tools. Last trip I bought a Deck/Drywall Gun from Milwakee, and three sets of Vise Grip specialty pliers that you couldn't even get at a Home Depot if you wanted to. I expected to pay twice what I paid (they dont have pricing on the shelves or racks of tools). I priced a decent cross section of tools and the prices were all within about 3-5% of big box stores, and sometimes Tool Up beat the price by 5%+. Don't come here if you want to talk, don't come here if you want a high school kid's advice on re-tiling your bathroom. You come here when you are prepared to spend the money to get the right tools to do the job. You come here when you can't settle for Harbor freight quality, and you come here when you need stuff that other stores JUST DON'T HAVE. (OSHA and safety/compliance gear; Perry scaffold's; industrial machines like tile saws that don't suck). If you have a BIG job to do, this is a good place to come if you know what the hell you want, and you have done your research. read more

Awesome place! Safety training was super helpful. They really care about people's safety. Im grateful to have learned from Joey and Bob. Thank so much Guys! read more

Prices are not marked on the products which requires you to find an employee, which would be fine except they ignore you at all cost. It appears this is the way they are trained and managed, because when I called the Manager Ryan to let him know about my experience, he failed to return my call. I have gone to the store on 3 seperate occasions and all the have been similar. The prices seem to be higher than other locations, and the lack of any service has caused me to leave the store and purchase my products on line. If I'm going to have to wait, I may as well not stand in your store to do it. I will not return, nor will I recommend this store to anyone read more

If you are a contractor or somehow related to the construction industry, or a do it yourselfer, you may have heard about Tool-Up. Think Home Depot's tool corral only bigger and with quality tools. No Ryobi or Black n Decker. Just the good stuff, Makita, Dewalt, Hitachi, Bosch, and Milwaukee. As soon as I walk in, I get greeted by a friendly employee apparently just passing by, but takes the time to head over to a small, glass door fridge and hands me a cold bottle of water with a Tool Up logo on it. I'm digging this place.. I notice a soda machine right next to the fridge that sells sodas for a mere .50 cents. They have about every tool imagineable, including a large Klein Tools section for those electricians out there. I got asked a handfull of times if I needed help finding anything in particular and also was asked to help myself to some free popcorn at a popcorn cart. Dont mind if I do! The people behind the counter are very knowledgable and friendly. This place is all about customer service.. They really are in tune with what their customers want. A testament to that, is the frequent visits from the Makita Tools Girls that attend their tool events. Look them up. http://www.makita.com/en-us/Modules/Company/MakitaApperances.aspx read more

Their selection is great but the prices are terrible. I was looking to spend a several grand worth of power and hand tools, and came here only to have my jaw drop because of the price difference. Literally 30-40% higher than other places for the exact same tools. I left the store and came home, and ordered every exact tool online from a different store (one that the other reviewers scoffed at) and paid about $1000 less. Plus free shipping right to my door. The other reviewers must feel really smug paying all that extra for free popcorn. I might come back for a few specialty items, but nothing basic. A couple minutes of research can pay off big time. read more

From a couple of other reviews you might be intimidated out of coming here unless you measure your manhood by the torque of your cordless drill, the number of air powered framing nails that have been extracted from your skull, and wear one of those cowboy hat shaped hard hats even when you're off the jobsite so you can say "I'm a contractor, dammit!" The truth is they will sell to you and me too and have a good selection of power tools and accessories for them you will not find at the home improvement outlets, even though we don't have the social awkwardness to keep us out of those places filled by common riff raff. I've bought several makita tools, a porter cable electric impact, and countless accessories there that were not available anywhere else in the area. They used to be called Junior's tools back in the day, seem to service what they sell so are a one stop shop for pros and those who needn't pump themselves up reminding themselves they are. LOL. Lighten up. read more

Prices are usually higher than other well known sources. When they are competitive, they make up for it in high shipping cost - which are not refundable if you need to return. And the return policy is not up to the standards of other well known sources - restocking fees. Even Sears is better than risking your dollars with Toolup. I learned these things the hard way. read more

Horrible service but great selection! Price depends on your company discount!!! Almost a one stop shop place . Be prepared to wait !!! Don't be in a hurry walking into here. read more

Great place, awesome selection, decent deals and prices depending on what you're buying, but horrible hours and only one brick and mortar location that I know of. Not open past 4pm(3pm on Friday) or at all on weekends? Come on. read more

I needed some bits to break concrete for a rotating hammer and found them here at a decent price. The staff is knowledgeable and super friendly and patient w us DIY types. I am returning when i have more time to look around as they have all kinds of cool tools. read more

I ordered 4 chalk reels as seen in the picture posted on their website, the OLD ORIGINAL Straight-Line chalk reel. What I received was 4 new model design chalk reels, which I hate the new design and is the very reason I ordered the 4 old ones as they had advertised in multiple places on their website. I called and was told it was my problem and Toolup.com does not warrant any advertisement based on pictures on their website, model numbers only. I was told I should have researched the model number to have known what the manufacturer currently made under that model number and that they knew some pictures were not accurate. I was told I could return my order but would not be reimbursed the $6.34 shipping and I would pay the estimated $5 to send it back. So I would end up losing $11.34 on an order totaling $19.96. WHAT CROOKS. It is now a month later and they still have the wrong pictures posted. BEWARE!!! read more

Look, these guys might have stuff in stock and that's great. The fact is, other places have stuff in stock at better prices. I gave these guys every chance to match a price till I just asked them point-blank. "Are you saying I should just go buy it for a better price somewhere else?" They said "yes". Old school business practices and no interest in building customer loyalty. It's just a matter of time before this place is gone. Build your business relationship somewhere else. read more

Received defective product. Tool Up hasn't responded to a single email or phone call. I won't use these bozos again.

Toolup SUCKS!!!! I ordered products online and they didn't tell me that one was backordered until I had already given my credit card. When I tried to contact them multiple times, they weren't available and didn't return my calls after leaving voicemails. When I finally reached someone 15 days later to cancel my order, they said it had shipped out and there was nothing they could do. I told the guy that I would return it when I received it. Well, strangely enough, 15 days later, I have not received it but my credit card has been charged!!!! WTF????? read more