I had an issue with the original water softener service that was provided but I was able to get in touch with the manager Ravi and he was able to provide a quick resolution. As a customer it's important when businesses recognize an issue and work with the customer to fix it like Ravi did. read more

Followed exact instructions for Venmo payment when employee who changed filtration membrane would not accept check payment. Was hounded for almost a month when the Venmo account was inactive! What is wrong with this business? I made the payment and money was instantly debited from my account. When payment finally was returned to me after a whole month (due to Prostar error), I sent an email to Prostar with proof (again) that I had paid by Venmo day of service and saying I was putting a check for the invoice amount in the mail. Then they started tacking on late charges (25%!!! at every 30 days). Should have known when it all started with a hard pitch to sell us a water softener we did not want and did not need. And we were charged $750 for an hour's work that included installation of a membrane (cost represented about $200). read more

I'm a big believer in water quality and filtration. I had a different system in Lakeway but love the ease and results of our Puronic Water Filtration System. Having soft water and chemical free water saves my fixtures, toilets and appliances from scale and corrosion build up that can lead to costly replacements. It's also fantastic for the body, hair and hydration. Robert the owner is laid back, no pressure and so easy to work with; his technicians were great at installation and directions on how to manage my system. So happy We improved not only our water health but our own health as well. A White Dripping Springs read more

Not even worth the one star!! ......Bought from a Home & Garden Show display about 7 years ago. No local service & extremely high service & maintenance fees. Annual service was a joke. Service outside their schedule was nonexistent because they had to come from Dripping Springs to San Antonio. Complained about chalky residue & film on glasses for over two years. i was always told it was my fault or a dishwasher issue. Serviceman showed yesterday for another "annual" visit & cost of $463.31 at time of visit. Repeated my complaints again & this time i was told my unit was not working & not worth fixing. Makes me wonder what kind of service I was actually getting. Gave me a written estimate of $3850 for replacements that i could look up for myself from a pamphlet or go to Home Depot. No charge YET for today's service. I have previously & foolishly paid annual fees for no service or maintenance. Well, i didn't go to Home Depot, but found a local soft water company who can do repairs and/or buy a new replacement for half the cost of ProStar's estimate. Plus their service calls are only $69.00 and no annual maintenance is required on their units. Customer Service has been great so far. They are working with me to get a better replacement & cost is still 1/2 of previous costs & quotes. Also, no annual service costs....just call. So, save yourself a whole lot of money & shop locally......Spend your efforts on a little research & time and don't ever deal with ProStar Water, Inc. read more

Prostar Water is the company that installed and services my Water Softener and Water filtration system. The overall experience I've had with this company has been great!! The technicians I've had interactions with (Doug and JD) have been great!! Both were very professional, showed up on time, and took the time to explain what they were doing and answered all my questions. read more

The guys, who work there are nice. Hence the two stars; otherwise, it would've been one star. Their estimate of the job was almost 4 times the estimate of Brett with Absolute Water!! FOUR TIMES AS EXPENSIVE!!! And the Pro-star guys had the same answer for every problem: "bacteria". Well when you're talking to 2 scientists, who know about microorganisms , it becomes comical after a while. It was sad to me That people who seem so nice and honest on the surface are in fact price gouging you. read more

I have had this same water system since 2008 when we bought our house. They call every year to remind me the filters are needing to be replaced. The techs are always on time and reliable. There's something they've told me the last 2 years that need to be replaced but that it's not doing any damage to keep as is and I can save my money and decide to change it out when I want. I'm surprised by all the negative feedback. One person mentioned they asked for both spouses to be there to be able to make the decision. I remember being put off by that as well but as soon as I said I handle the finances and I will be making the decision, they were fine. In hindsight, I understand the salesperson, it's a long meeting with all the testing and it'd be frustrating to have to go back out when the other spouse decides they want to hear it all over again before making a decision. I guess they could work on a better way to explain that. But all in all, I have had zero problems with this company and it's product! I love the taste of my water! read more

I try not to look at reviews because sometimes reviews and experiences are so different for everyone . Good or bad unless your are physically there to experience what they are experiencing especially the bad reviews how do you trust it. Like the guy who posted for someone else...I looked at his review and he had also was giving horrible reviews to POPEYES and BURGER KING....REALLY...its fast food not a michellin star restaurant. Totally not disregarding anyone's experiences at all just saying that it's OK to complaint but do it in a tasteful way. I had a great experience and super grateful, as some negative reviews like this can put doubt in our minds. They are local and I know it's not cheap but if i want to protect my investment in my house like plumbing, my hardware , my skin, my hair , my appliances and MY CLOTHES it's worth every dime. Can't believe I waited this long without one. FYI. Next time call them I am sure they will fix it...it won't hurt to ask or talk to them about your issue to resolve it. It's what I do. read more

ProStar is based in Austin and not in Houston. Pricing for all there Products and Services has overhead of Austin to Houston travel for there Personnel and most of the times they cannot provide immediate service even you are ready to pay the 3 times the regular market price. Will not use them in future nor will recommend them to anyone else. read more

My husband and I visited the San Antonio home and garden show where I met with Prostar Water Inc. We talk for a bit and I schedule an appointment for the following week for someone to come out to our home and take a look at my old water filtration system. I was amazed with the all-around professionalism when the salesman explained the water filtration system for my husband and I! He also tested the water from my kitchen sink and bathroom, I was not impress with the result of the test, so I decided to invest in a filtration system for our family. At the time, they had a 'trade in' program they were offering so we took advantage of it and bought a stainless steel filtration system and R/O unit. I could not be happier with the installation and my very brand new water filtration system! read more

DO NOT EVEN CALL THIS COMPANY TO LOOK AT YOUR WATER! We bought a new house and I had noticed that my kitchen water seemed to be very hard even though my shower felt soft. I called the company looking for service for my existing water softener thinking that I must just not have known what I was talking about for the shower since I tested the kitchen myself and it was indeed hard. When the man came out he told me my softener was a "disposable" system and that he wouldn't touch it and he tested my water. The first time he ran the test he counted more drops of the reactant than he actually put in so I had him do it again. The water was indeed hard, although not AS bad as his first test. When asked the approximate cost of my existing system he said they run around $900 but his systems were much better and in the $3-5k range. He kept pushing me to buy a system and I denied saying I could not make a several thousand dollar decision on the spot without my husband. He even asked me to call my husband. Well I trusted his information but opted to not spend thousands and instead looked and saw my "disposable system" was less than $400 (I believe he purposely quoted it high to make the difference between it and his smaller) so I bought that and installed it. The real trouble came when we disconnected the old softener and put it in the car to take to Lowe's for disposal and pick up of the new one. My husband was gone doing that chore while I was in the house and I discovered my kitchen water still worked even though we had turned the water to the softener off and no other water in the house worked. I called a local plumber and discovered that it is very normal to have the kitchen faucet not softened! I then tested the remaining water from my boiler and discovered that it was in fact soft and my old softener had been working just fine. Unfortunately all of this news came too late and we already had installed the new softener and disposed of the old one. The salesperson would have known that it was common for the kitchen to be unsoftened and he tested that water on purpose to show hard water and sell me something I didn't need! I am now out $400 and a lot of pride do to his shady sales tactics. Thank goodness I didn't buy his $4000 system! read more

Had a system installed. It was done wrong. Nobody would come fix it. Over price. Bad customer service. Had to call another company to fix what they had installed. Don't waste your time read more