I was not happy about how things end with the rental of my unit. I always try to do the right thing. Sometimes doing the right thing will get you kicked in the teeth! I was charged for a whole month and I only stayed 4 days over. One hundred and twenty-nine dollars for staying 4 days over! I feel like I've been robbed for trying to do the right thing! They said that it was in the contract. Something like that should be discussed verbally not stuck some where in a contract where you will probably never see it. My time with Public Storage was going well until I evacuated the unit. I feel like I was robbed and that I paid for everyone else who didn't pay for their last 4 days or how ever many days they left unpaid. My family told me not to pay but no I have to do the right thing. Doing the right thing does not pay off. And it's for that reason I would not recommend Public Storage. Most people probably already know that's why people just get their things and go. I had all my things out of the unit. I could have just left but no I had to pay for my 4 extra days. Little did I know that I was about to pay for an entire month! A month that I was not going to be there! There ought to be some kind of law against this sort of thing. You won't get me again and I will tell everyone I can about my experience. Because I feel like I've been robbed I should have given you 1star. read more

This facility is fabulous, clean, affordable, and the staff is wonderful! I highly recommend storing your goods here!

I have had a great experience with this Public Storage Property. I have had a number of units over the last 8 years with Public Storage and have had some less than pleasant experiences with other of their properties, namely cleanliness and security; but Richard at the Chatsworth property is exemplary. Knowledgeable, Polite and very Conscientious. read more

My mom and I have had a storage unit at this location for 3 years and we had a terrible time with the old staff. But as of recent, Cameron who works at this location has been very kind, patient, and helpful with all of our concerns and questions!! We really appreciate his time and help-- he's a great asset to this location!!!!! It changed our experience about this storage facility 180 degrees read more

Great properties with units that stay clean and well kept facilities. In the front office, Rich is the kind of guy every business should have helping customers. Great guy! read more

It is such a shame that I can only give these guys 1 star. STAY AWAY FROM TRINA!!!! She is evil, and has absolutely no interest in your business, your time, or your feelings. She made a lady remove her stuff out of a unit (after 3 hours or loading), because she did not qualify for a promo. The lady even agreed to pay full price, but Trina said no. She is 100% pure mean. read more

Horrible service. Trina is belligerent, rude and provides the worst customer service in the world. The place is not well kept. They clean it before you rent it, but after two months I go to my unit and it is dirty outside and full of spiders, larvae and bugs. Trina told me she sprayed around it (per my request), but when I went there I see an infestation of filth, spiders and bugs. I'm deathly allergic to insects and she can't respect it and tells me this is OK. The unit was falsely advertised and this has to be the worst PS I've been to. Trina is a liar. Oh....and she doesn't answer their phones or return messages. I called her while I was on site 3 times. I run to the office finding her sitting down with another staff looking at me like I'm crazy. Can't wait to get my stuff out of here!!!! Don't go to this PS. I plan to make the district manager well aware with photos in hand. read more

Very helpful at the office. Easy to get around the location. Plus you can find savings online through the official Public Storage website before coming in. I got $10 off a month and 50% off first Month's rent through reserving my unit through the website. Plus you can make payments online. read more

I would like to thank Rich and Arlene at Public Storage Chatsworth, CA. Rich has been just outstanding from my very first visit to pick a storage space. He was great about helping and explaining everything I needed to know and choosing the right unit space. He disclosed all charges and fees and made me feel comfortable about the whole process. Everything Rich did was above the standards. Rich and Arlene were the friendliest, thoughtful and very kind people who helped me in such a stressful time like moving. I would definitely recommend this storage location to all my friends and family without any question. read more

Rich made the process smooth and simple. Super friendly and caring. Thank you for the excellent service!

Wow! It took two+ months to get the light fixed in front of my unit and now, that I have been the 4 months they raise the rent by 17%.... beware! read more

Staff was helpful, friendly and was able to explain everything. Also, the location is great: Clean and safe. Glad I chose this site.

Rich was great and very helpful. Would recommend this facility to everyone. Great Showroom, very clean and organized.

Easy convenient location, friendly staff. Some of the other customers I've seen in their seem ... Difficult but doesn't stop employees from being pleasant and efficient. read more

Rich was extremely helpful and kind. Helped me with everything I needed and answered all my questions. Great service!

We have been at this Public Storage for 5 years now. The place has air conditioning and is very clean. Trina, property manager, is very pleasant to work with and she tries her best to find a storage space that will work with your budget. Overall, we are content with this location. read more

Nathan was very helpful and professional and made the process easy for my first experience getting a storage unit.

We were customers here for a few years and in October 2015 our unit was broken into. They did not cut the lock, they cut the door around the lock. The Police told us that this type of drive up storage location is often robbed. Because they allow after hours entry and cars can drive in, they have break ins often. They had some grainy video but security is a joke. They have since put key pads next to the elevator, but the police told us unless it has a newer type of cylinder lock, these units are easy prey.The Police said to be safe all people entering should pass by an employee and no after hours access. Our items were all over the hallway and the unit was a mess. read more

Trina was very polite w her service .. I re commend her at this facility it was fast and easy she Made it fast and in will Be back if i need it read more

I'm so happy I chose Public Storage for the storage of my personal belongings! Rich was the guy who signed me up at Public Storage. He was so helpful in showing me how to navigate the system ... Answering questions, suggesting various packing items for sale and helping me to borrow a cart to move my boxes into my new storage unit! I feel very secure having my personal items stored at this location. The property is always neat and clean and well maintained. This location is centrally located for anyone living in the west Hills, Canoga park , Woodland Hills area I set up auto pay for monthly deductions from my checking account so I never have to worry! Maybe one day I'll win the free month promotion!! read more

Rented a 10x10 storage from Trina last week. She was fast, friendly and went over all the options. This is my 2nd time renting a unit from them and I've always been happy with the service. read more

Called in today to rent a storage as I was to be moving out of where I was currently living, Rich helped me out and gave me a great deal and advised me of the best way to move in and move out of PS once I was ready to move my stuff into my new place. Thanks Rich for all the help! :) read more

The service is excellent here. The staff made everything easy and they are very friendly. Moving is stressful and it's great to have such nice experience. read more

Good experience at this location of P.S. friendly staff member, his name Rich, what a helpful guy. We need people like him the storage business because, We all know the frustrating of the moving and the storage process! Thanks Rich I'm glad I met someone like you in P.S. !! read more

I received excellent customer service. The manager was very helpful. I highly recommend this facility to anyone in need.

Trina was very helpful and quick in checking me in! Quickest check in I've ever had at a storage! So thankyou

Nathan did a great job. Paperwork process simple and unit near and clean upon arrival!

Great Service! Clean Facility! Richard was a very helpful guy! Showing the unit and facility with his little golf card! Great Secured Location! If you want a Storage Unit this is the past Location! Five stars all the Way! read more

Rich and Lisa are very pleasant and helpful. The facility is always clean. VS read more

The ladies who work here Jassi and Trina were very helpful, super easy going, friendly and saved me a whole lot of time and money.

Where do I start... Due to relocating back to Europe soon I needed to store some of my belongings. I spoke to the manager at the front desk and inquired about the available sizes. We then saw the unit and I inquired about the locks, having bought a premium lock myself in advance. Mine happened to be too big (that's what she said) and I asked her about the security about the locks they conveniently sell, slim enough to fit through the small hatches. Her answer was, slightly arrogant, that anyone could break any lock if they really wanted. Say what? That's not true. I certainly couldn't open a $150 lock and am pretty sure she couldn't either. I decided to rent anyways and went ahead to fill out the paperwork. Unfortunately, they only accept driver's licenses and as mine had recently put a whole through because of a name change, she couldn't swipe it. Showing her my passport didn't help either. Not her fault of course, but a dumb system. When I asked her if she knew of any other storage company, she said no. Hahaha, I mean seriously? You don't want my business but also can't let me go to someone else? That's an abusive relationship my dear and I knew I had to get out of it and start a new life with someone else. It didn't take me long and so far Extra Storage and I are very happy together, I hope it lasts, but my gut tells me it will. read more

The manager sent out a notice that they were upgrading the units by putting new doors and new locks (breaking off the ones put on by the renters). They would not let me know the day that this was being done and would not allow me to be there when this occurred. When the new keys were available, I checked my unit and found that many things were missing. The "upgrade" did not include repairing the large holes inside and outside of the unit. Don't place anything of value in this facility! read more

Hello my review is for a specific person call Richard he call to my house ask me if i want to keep my storage or i have to get my things out in a very rude way. When i rent the place Nathan was amazingly nice and professional, to bad people like Richard will kill the service. I think because my last name is Martinez he sound very racist.. read more

Absolutely loved my experience storing my stuff at Public Storage in Chatsworth! Shout out to cameron and evanna who make the business run so well. I always felt that my things were safe in their hands! read more

Great customer service. Nathan was very helpful. Answered all of my questions. Wasn't there for to long and explained everything to detail of how it works to insurance costs. read more

I've been a customer here for about 2 years and received pretty good service, until Friday. I arrived at about 8:45pm & realized I had better hurry to get out by 9pm when they close. Luckily I pulled up to the exit gate at exactly 9:00 pm (on the exit code box). I punched in my code & nothing happened. I tried it again....again, nothing. The clock on the exit code box then clicked to 9:01. I tried my code again & it said "this area closed". I couldn't believe it. I tried my code again, same closed message. HOLY SH*T THEY LOCKED ME IN!!! This can't be happening. Oh well, I'll call the 800 number & they'll trigger a code & open the gate for me. NOOOOO. At 9pm (west coast time) their national offices are closed. COMPLETELY CLOSED, NO ONE IS AVAILABLE. A NATIONAL COMPANY CLOSES COMPLETELY! Not one rep is working. I HAD TO LEAVE MY CAR OVERNIGHT BEHIND THEIR GATES. Take a cab home, then take a cab back the next morning to get my car. When I called the 800 number the next day the rude rep said I had to call 911 to be released. WHAT??? I have to bother emergency services to get off your lot??? You've got to be kidding me. I can understand not letting people in at 9pm, closing the entry gate. BUT WHY THE HELL WOULD YOU CLOSE & LOCK THE EXIT GATE?!?! KEEP PEOPLE LOCKED IN?!?! You need to put that on your exit gate, in very clear letters, anyone still here at 8:59 pm will be locked in the premises. UNBELIEVABLE and shocking this would happen in todays business world. read more

To provide an update to my experience with the company, Rich was still a pleasure to work with and had me checked out of my unit in no time. I will definitely consider renting here again for my storage needs!! read more

The hospitable staff, Ivonne and Jonathan, were so friendly and professional that I almost felt sad about taking my belongings out after 4 years. The facility is clean, secure and it's easy to access as well as pay online. The rent was fair too. read more

I am so grateful for my experience at the topanga public storage. Every time I am here Rich is so accommodating and generous. I know my belongings are so incredibly safe and taken good care of. Thank you for your attentiveness to detail and keeping it in great spirits! I wouldn't have my stuff stored anywhere else!! THANK YOU!!!!! read more

Super awesome and incredibly helpful! Thank you Nathan for making it such an easy and fast experience!