Staff very helpful plenty of carts I like that you can rent a UHaul for them . It makes it easier…read moresince I don't have a car .

I was buying a few packing supplies and both employees were cheerful and professional. I would…read moredefinitely recommend this place to my friends

Lynn made me feel right at home when I visited the office for a quote. It was immediately apparent…read morethat she was on top of things at the site, and showed me some available storage units just by memory. She explained that they do unit checks multiple times a day, and I observed she recognized every car that was there at the time and which customer it belonged to. This impressed me because it was clear she took the time to get to know the customers both as a friendly gesture and also so she'd be aware of visitors she didn't recognize. That's a security measure thats as effective as cameras and alarms (which the site also has). Each unit has its own separate alarm which is great. I also met her husband Garrett who was cleaning units when I arrived. Garrett was as friendly as Lynn and it was cool to learn we had a shared hobby in common. Lynn and Garrett run a tight ship and keep the facility safe and clean. Those were the 2 most important things to me when I was shopping for a storage unit. Highly recommended.

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

Excellent service and so patient and helpful. I was really not prepared to go through this process…read morebut Andrea made it a breeze. Great pricing compared to serveral other storage facilities in the area. I'm a fan!

I'd give them ZERO STARS IF I COULD!!! Horrible Horrible service!! They never answer their phone…read moredefer to an " answering service" NEVER CALL YOU BACK try and charge late fees because of the above, don't process paperwork we drove down and dropped off for auto-pay because the person at the desk said " I dont know how" WORST STORAGE PLACE TO EVER DEAL WITH !!

Easy to secure a unit and quick setup process. Happy to get the first month rental deal too.read more

Very nice and helpful stuff!…read more The storage units are nice for the price as well! thank you

So thankful for Nicole! She immediately advises us when our…read morecargo arrives so we can handle fast storage. She is the BEST asset at Arco Storage, So. SF.

Julie greeted me when I got there and offered me a coffee, which I appreciated. She walked me…read morearound and helped me find the exact space I needed without any confusion. She was easy to talk to and made the whole process feel simple and comfortable. I was bringing in a couple of high value items from my business, so security was important to me. Julie took the time to explain how everything is set up and reassured me that the space is as safe as possible. She even showed me the security cameras so I could see for myself, which gave me extra peace of mind. Overall, she was helpful, straightforward, and made me feel confident about leaving my products there.

I had my items stored at this facility for 1 and a half years. I can understand that some people…read morehave frustrations with corporate raising prices on units, but I do not think its fair to ignore the fact that Chris and the employees here keep the place very clean and tidy and are always very friendly and helpful. Easy to access, close to a major freeway and with the app it makes getting in and out of the place super easy.

We noticed some customers complained about the price increases, or they called price-gouging, and…read morethis happened to us. However, we would like to differentiate corporate pricing policy and manipulation from the service we received from Chris, who has always been kind, friendly and courteous to us. Chris even helped us within his ability to give discounts or other options when we encountered the high price increases. Thank you Chris for working with me and my father who rely on this exceptionally clean and safe storage space to store his art and appreciate your efforts to try to bring down the price as much as you are allowed. Moreover, because your location is extremely convenient for us, you will be the first to contact in case we need storage again. Thank you Chris!

I recommend 5A with no hesitation at all. The value proposition is one of the best around. Their…read moreservice is the differentiator. Roxy, Marisa, Aniceto, and Ranjana have been just terrific all this time since we joined in 2023. The grounds are always clean and extremely well kept.

Roxie was the BEST!!great customer service from her and good value for the size and ground level…read moreunit.

Do not use this facility if you value your property. My unit was broken into 3 times with little…read moreresponse and care from staff and management.

I'm complaining because The stuff knows about the homeless staying inside the building for years…read morenow,and it's getting worse.He smokes and poops where ever he pleases,there's garbage everywhere,because for some reason the dumpster has a lock. The rent is waaaay to high $400 for 10x10.and break ins in to units are happening constantly and stuff only care about us posting positive reviews!!!