I had never used a storage facility before but I must say public storage website made the process very easy. Also shortly after I completed the online process, Kassandra the facility's manager, followed up with a phone call to see if I had any questions and to let me know that she'll have my unit (10x15) ready for the day I move in. She also made my moving out day seamless! Btw, Kassandra is a great facility's manager, I would always find her cleaning the grounds, emptied units, bathrooms, greetings costumers with a smile! read more

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Don't do it! This is what happens here.... And often. The other customers we spoke to said it's happened to them multiple times. Once we saw PS would be of no help or had no intention of making improvements to prevent future break ins, we moved out. Cassandra seems like such a sweetheart at first but once you start asking questions that all goes away and she gets defensive and a bit rude. read more

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Be careful if you rent a space here In a blink of an eye they increase your monthly rent without a notice and the entrance is horrible my car scraped every time I drove in . read more

Kassandra gave me the best help , and I'm only coming back because how genuine and generous she responded with me. Definitely made my day alot better! read more

Cassandra was such a great help and she made sure everything I needed help with was taken care of thank you Cassandra read more

Public Storage - Cassandra - Self Storage Near Me - Whittier, California

Cassandra was so friendly, helpful and made the move in process so easy! 10/10 service

I always make my payments on time and on-line but today the payment amount reflected an increase without any type of notice. I checked my summary which reflected the correct amount and although I opted to pay the correct amount it still withdrew the incorrect amount from my account. I have yet to hear from a manager and the cost of the small unit has become way to expense. It is definitely over-priced at the rate I am currently paying and absurd for what I was charged and withdrawn from my account today. read more

Very helpful manager and super easy to use. Plus I picked this location as an excuse to stop at my favorite burger spot next door.

We had rented from this location years ago . So we came back as we had sold our home in July 2022. Upon getting 2 storage units at this location we had first contacted the office . My husband and I both had contact with Cassandra . Super super nice and friendly all the way up to our move in date in July . We packed our first storage up then we rented a second for all of my husbands garage. While we were filling that storage we notice a storage area ( across from the one we were filling up) with the door rolled up and 2 locks that were cut laying outside of the storage, I looked inside that open storage because it looked weird to me . I had seen some drywall that was broken on the ground and I looked up and it was from the side wall on top . It was a huge hole where there was enough space to crawl through it from the next storage over. We had finished filling up my husbands storage and we then approached Cassandra as she was walking back to the office . I had asked her about that storage as maybe being broken into , and what we had seen in it . She would not answer any questions of mine . She had asked us about 4 times "what did you see " what did you see? This is when her poor attitude started with us . The next time we came in was about a week or so later we had to get some paperwork out of our storage we were there about 15-20 min. Then we drove over to my husbands storage on our way out to just cruise by it to make sure all was good . Then on our way out my husband gets a phone call immediately from Cassandra, she told him that we were loitering on the property and that we need to immediately call the Manager . My myself and my husband had asked her at that time what is this about , she said she would not tell us what it was about only that we need to talk to the manger . She said if we did not contact the manger immediately , she said she had the right to evict us from our 2 storages . At that same time she had told ME that I had no say so in our storage so she no longer wanted to speak to me . She also said that I was not allowed to be on the property without my Husband because he didn't add my name to the contract . We called the manager and it took about 2 days to get in contact . The manager said that we were also loitering per Cassandra . We then explained what happens with the storage area that looked broken into . The manager said the storage was auctioned off and didn't understand why Cassandra didn't just say that instead of what she did by saying the eviction part . The manager was nice about the whole thing so Koodos to her ! Every time , I mean every time after that Cassandra had something to say about how long we were there , where we parked , about our dogs being in our car , my grandson is 14 years old having his shirt off while helping us . This is called harassment as another person had mentioned that she had done to them. On a couple different occasions my husband had notice on the property about 4 guys that looked like gangbangers get out of her car that she was driving and go inside the building and they were coming and going . A side note that I had mentioned to her is : my husband had just had surgery 2 weeks prior to have cancer removed from his bladder and he was getting really stressed out about having our things there while getting harrassed at the same time was not good for his health . She knew this , and I also told her we needed more time at the storage because of this . She didn't care as it seemed and the way we were treated . On our last day that we moved everything around Oct 16 we could not wait to get out of there and also to not spend one more dime there !!!! read more

Friendly staff! All of them that met does a good job! Informative, helpful, professional, runs a good location. Keep up the good work! read more

this is one of the greatest storage I been clean facilities and well trained staff always willing to help out friendly staff easily accessible i will continue to be a long time customer with them thank you guys read more

After said review.. who doesn't see harassment I don't even no if this district manager knows but this is the voicemail left for me at 5:09pm yesterday ... with no time for me to return the call as I was at therapy and I tried to call back right now 11am on Saturday and realized for what... cassandra the lady that has been harassing me has now RETALIATED against me all because of my review. Told me I must vacat by the end of the month with no reason. Is it because she didn't want the truth posted? Who from public storage corporate doesn't see how I'm being harrassed now 12 hours after district manager calls me I haven't even been at storage today Cassandra calls and tells me I need to be out with no explanation! The word is RETALIATION!!! HELP read more

Cassandra is outstanding ! I've used this place before and they over deliver every time . I'm never disappointed! If you can rent a space here you can be reassured of professionalism every time. Thanks Cassandra ! You're the greatest . !!! read more

Let's face it: Public Storage sucks.. because they jump up the monthly fee on you so fast that you don't know what hit you. But THAT SAID... this is a great Public Storage. I had my life's goods in two different lockers for over five years... and when it can cametime to clear out all of the poeple from the site manager (Janet) to the district manager (Margaret) were totally helpful, Storage is a scame that sucks you you into a deadly and increasing monthly fee... but that corporate debicle aside, the people that run in are menches... and they will come to your call. This is a good place to store your life. read more

Cassie is always very helpful and attentive to any questions regarding your concerns or questions ! Even on a rainy day she is so pleasant and nice Thank you for you customer service . read more

Public Storage - The office and location on workman rd. - Self Storage Near Me - Whittier, California

I've been renting a storage at this location for about 6 months. Upon initially moving in Cassandra was very friendly and helpful with getting me setup. Now that I am moving out she is just as friendly and informative about the process. She has shown consistency in her great customer service. I did take off a star because my rate has increased slightly since being there. I'm sure that's ok as it is a month to month rental, but I don't think that's cool and has nothing to do with the personnel that work there. read more

The storage manager is super friendly. My love online booking and payment are fast and simple. price is fair.

Cassandra has really good customer service, super helpful always with all of my questions.

***Buyer Beware**** After having my stuff with them for 6 months they raised my rates. Do not trust Public Storage! Highly recommend calling any other storage company! read more

Don't even think of using this company to store items. They suck you in with a rate {not talking about the $1 moves you in rate but the established set rate per month} then JACK it up after only 6 (SIX) months. They figure you will have to suck it up because its too much work to move all your stuff. Well folks I got a postcard notification and my rate went from $230 to $260 after only 8 months and I bailed. I don't put up with this type of business practice. OH and By the way, I called the same day and pretended I was a new customer: and the same size and location of storage space was quoted me @ only $207...scandelous~! read more

This public storage was truly a lifesaver and made my moving experience so much easier considering that my move was very last minute. I have yet to come across a rude property manager here. Janette in particular has been very helpful and accommodating. She not only has answered all my questions but reminds me with time that I need to come in (which is a lifesaver). I recommend this service to anyone seeking an efficient moving experience and friendly staff. Good job to public storage and thank you to everyone who works here. We will be returning customers. read more

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Cassandra is the best at the front desk, very easy move in. She is very helpful and the company customer service is outstanding.

This place is ridiculously expensive. started off at $192, then they painted the place and prices went up. I do not have a lock protection in my unit and no one willing to help because it is not in the budget. I found out today 8/9/18 that the fees went up now to $313. Talked to the District manager who was not helpful and u willing to work with me regarding the hike price. He told me that due to the booming economy and the minimum wage going up to $15 and hour there was nothing he could do.Do not do business at this location read more

They dont prorate for the month which sucks because now they will rent to someone else and double dip...I needed a place quickly and they had it read more

Friendly staff and meets the needs of anyone who needs storage for various items. You will need insurance, but make sure it is covered by your own homeowner's or renter's insurance before you purchase theirs or you will have to pay more money. I have the smallest unit and pay around $53/mo. without their insurance. read more

Been renting here for few yrs. Casandra is a very nice employee. But today was a different girl. She was really rude and saw me rushing to park and ran to the door to pay my storage. Soon as the clock struck 6 she shut the door rudely and was shouting the out at me that it was closed! read more

Public storage is a nightmare. They are thieves. They have a fee for everything I was late on my payment and had 3 different fees. I figured I was paying late fee I'd pay in a week when I get paid but MORE fees. I was a month and a half behind ! If it went to 2 months they said they were selling my belongings at auction ! Unreal. Employees are nice they are even embarrassed to have to tell you all the info. Stay away from Public Storage read more

Jessica and April are very professional and friendly! Space was clean n ready to go! I came in today because I wanted a bigger spot. Jessica was able to transfer all my paperwork in less than 10 minutes. read more

One of the previous reviews stated Storage is Storage and overall I'm not a fan of the hidden insurance policies, but the staff don't control that so I'll take that complaint to another level. However, Martha was very very very friendly and very quick! Thank you Martha!!! I gave a 4 stars because 3 for storage prices-policy and 5 for service. Thank you. read more

Anita was super helpful and informative I will definitely check this place out again. They definitely know what they are talking about when it comes to storage units. They were able to find the perfect storage unit for my friend and answer all the questions I had about getting my own. read more

Storage is storage no matter where u go, but when dealing with people who work at the storage can make or break it for me. When ever I have a problem or concerns with my account or storage questions I always go to Janette. ALWAYS! She is so helpful and answers all my questions even when the other storage people don't have an answer for me. If u go with public storage find Janette. read more

Had a great experience here today and it's really hard to move it's also very stressful so thank you for your help

Jessica was very polite and knowledgeable. This location is very clean and the process took all of 10 minutes without an appointment.

Janette assisted us fast. She was very friendly and also provided excellent customer service for us. She made sure we were all set to move out stuff in and that our code to open the gate was functional. Thank you Janette! :) read more

Janette was a great help,she was very knowledgeable and courteous. We got a great deal and this location is very convenient. Thank you Janette, keep up the good work. read more

Thanks for the storage Janete was very helpful and gave us that advertised special, because we were moving and the new house was under construction. The access is great till 9pm and right off the freeway! read more

If you value your possessions, do NOT store your items here. It's bad enough that they constantly jack up the rent with absolutely no added value, but when your storage unit keeps getting broken into because they LACK SECURITY, then you know it's time to go elsewhere. Management can't say I'm lying because I've got the police reports to back up my claim. There is NO SECURITY on site. They do NOT have cameras everywhere. Their security is so lax that it's a joke. To make matters worse, they try to make you feel that it's YOUR FAULT. Even though it's obvious when the bolts have been busted off of SEVERAL UNITS, they want you to believe that somehow you, the tenant, are to blame. The only positive are the very nice staff at the front counter. Do yourself a favor, find a garage or independent storage facility that truly cares about the customer. read more

Janette and Martha demonstrated a high degree of confidence when answering customer questions. Also enthusiastic, energetic and display positive behavior. Great job! gals. God bless you both! thanks! read more

My friend asked me to help them move their belongings to their storage unit until they move into there new place. Location was easily accessible and convenient. That site was very clean and well spaced out. I didn't feel crowded or rushed to get out of the way! Great location and definitely the place I would use next! read more

My experience has been great!!! The have professional staff who are helpful and flexible to assist tenants with their all their storage needs. I am quick to endorce their site to anyone who has short or long-term moving needs. Additionally, Janette, the property Manager has made this an especially good experience for me! :) read more