I called the Seattle office for a repair on my toilet which has a slow leak causing the toilet tank to quietly loose water and refill. I anticipated complete tank gut replacement would be in order. The parts are likely at the most reliable $100 and not more than 1 hour repair. The 2 man crew spent 15 minutes in my bathroom, brought no tools or supplies in the house and then quoted a one line $703. Plus $99 service call. The main guy who likely dictated the price to the younger employee had the younger man come out to show me the price, no breakdown, now explanation. I'm a single woman in her 50's so perhaps they thought they could bull**** me or they just did not want the job. Too bad they didn't know I estimate building repairs for a living. I threw them out and called the office to advise I wasn't paying a service call either. Don't waste your time with this company. read more

David and Matt were incredibly personable, professional and competent. We are converting our garage into a Mother-In-Law apartment, and they helped us put in a side sewer line and water service. We had a great experience and I would recommend them highly. read more

We called them after roto-rooter didn't show up for their scheduled appt. Puget sound plumbing got someone out to us within a few hours. They diagnosed the problem, fixed it as much as they could with what they had on hand, returned the following morning to finish the job. They were incredibly professional, kind and knowledgeable! We highly recommend them! read more

4 missed appointments, I was ready to stop trying after 3 strikes - We took time off work and rescheduled 4 different times and each time there was a different no-show excuse. Very frustrating, and really want to use a local company. www.pugetsoundplumbing.com at 206.829.4380 seems like the choice not to make in Lynnwood/Everett area read more

After paying $1500 to repair a leak in the waterline. They failed to have this city sign off on their work and I am left holding $1000 water bill that could've easily been reimbursed by the city had Puget Sound plumbing called them. I called them a couple of times and they never returned my call... read more

Company technician responded to replace two water supply lines to a water heater. Job required cutting existing copper pipe, soldering male adaptor, and connecting two water lines to water heater. Job took just over 1 hour to complete. Bill was $535 and totaled $581 after tax. I was able to speak with the manager (Chris) 2 days after the service. I was informed the price came straight from their book and was considered reasonable. I didn't feel the price was reasonable or fair. He offered to refund me $100 to which I declined. I felt $481 was still over priced for the work. He increased his offer to $150 with the understanding it was in lieu of writing a negative review of the business. I declined his offer, feeling the price was still to high. My complaint is with the pricing or over pricing of service. Seems to be a common complaint among the negative reviews. Was also quoted a price of $315 for installing seismic straps to water heater. Just an idea of their pricing guide. Learn from my mistakes and go elsewhere. Clarification on manager's response. He never offered anything over $150 money back. He was very adamant that asking for money back above $150 was "extortion". I chose to decline the $150, feeling a price of approximately $431 was still high for the hours worth of work. He's come up with some price numbers that were never discussed in our phone discussion. Gives me a new impression on the manager of the business. read more

Our toilet kept on running, and it was a "comfort" height. So my short self, and my son hate it. We called them on Wednesday at around 4:30pm, and managed to get someone out on Thursday morning. They finished a prior job early, and the office asked if I was availiable to have them come a bit early, said, yes. They came out and checked it and gave an estimate for replacing or repairing it. I opted to get a shorter one. They had to go pick one up for me, I have an odd floor plan, so a standard size would not fit, I knew this going in. So they still managed to get one, and install it the same day. The two fellows worked quickly, and got the new one in place. I didn't compare costs to other plumbers, but it did not seem unreasonable for the work they did. They did not make a mess, they cleaned up after they were done. As good an experience as one can have when you have you have plumbing issues. read more

I recently discovered that on 1/3/17 my elderly mother in law (83) had repairs completed by this company. They repaired two shower valves and one facet that were leaking. The repairs were completed by Joshua C. and he apparently had an apprentice with him. They were there for approximately 45 minutes. The parts for the repairs cost less than $100.00 (not itemized on the bill), yet they charged $1,486.55 plus tax. I contacted them on 2/20/17 and spoke with Shawn who identified himself as the Customer Service Manager. I explained to him that surely there must be some mistake. It seems unreasonable to be charged over $1,000/hour to make a simple plumbing repair. His explanation was that they have a "book" that they use to price their services and don't charge by the hour. I asked him if he would be happy paying the prices listed in their book at over $1,000 an hour. He would not answer that question, but kept referring to his "book". I'm not sure what book Shawn was referring to, but perhaps the "book" is what is wrong in this situation, or perhaps it was interpreted incorrectly by Puget Sound Plumbing. I have spoken with several plumbers as well as the estimator at Consolidated Plumbing Supply. All felt that a reasonable charge for the services provided would not exceed $500. I am therefore requesting that a refund of approximately $1,000 is fair and still allows Puget Sound Plumbing a marginally acceptable rate of $400/hour read more

Thank you to Puget Sound Heating and Plumbing for getting to our house in ten minutes. Dan and Chase were pleasant to work with and solved our emergency plumbing issue in a timely manner. Water's back on :-) read more

The reviewer who posted 9/1/2016 is the franchisee of the restaurant where the work was done. I represent the ownership of the property, who is ultimately stuck with the bill for this work. Yes, Puget sound Plumbing arrived on an emergency call after 6pm and quickly fixed the issue. However, this small leak ended up with a price of about $2,000. The plumber on-site called me with the estimate, and I told him I had little choice but to approve it, as the leak was inundating a restaurant and had to be fixed right away. Still, I feel this company grossly overcharged. I called their business manager and all she had to say to me was that the restaurant had posted a 5 star review. I guess Puget Sound Plumbing is happy with a handful of 5 stars, just a few 4 stars, and the VAST bulk of their reviews in the 1-2 star range. Says all that needs to be said,. Overpriced, inconsiderate, and not well liked by the Yelp community.... Use at your own risk and EXPENSE. read more

Puget Sound Plumbing and Heating came out to my house and fixed all of our plumbing issues. I called several other companies before I decided to use this company. Puget Sound Plumbing had professional people answering their calls and scheduling appointments. I would recommend this company to anyone who wants a professional job done well and timely. They were able to come out and help me within a day or two of me calling. Other companies took too long to get back to me or didn't return my calls at all. Thank you so much guys! read more

Complete scam artists. Came out, could not fix a leaking faucet, told me that they have to take it in with them and quoted $700. What a joke. I think they are in the business of coming out, collecting the $95 and not doing any work. And their attitude! Smirking, condescending. Avoid these people at all cost. read more

Always easy to schedule and competently addresses all my inherited plumbing issues from the prior homeowner.

This review is a long time in the coming. On 6/16/15 we were moving and had a slight water leak at our water heater. Service tech Ben shows up and tells us that we just need to have a new elbow joint installed . No big deal. But since we had a moving truck in front of our house, he gave me an estimate of $586.70 to fix it. I told him that was crazy and he said, maybe, but what am I going to do as he turns and looks at the moving truck. He showed what kind of person he was and what kind of company this is by taking advantage of someone in a situation like that. Go elsewhere! They will screw you! read more

I had a great experience with Puget Sound Plumbing. I was woken at 5am on a Sunday morning by the dripping of water in the bathroom. I got up and it there was water all over the floor - the toilet tank had a large crack in it and was flooding the bathroom. When I called Puget Sound Plumbing later that morning they picked up right away (other places didn't) and the woman was really friendly. I figured I needed a whole new toilet and since I live in a condo with only 1 bathroom, I needed to get it taken care of as soon as possible. It just so happened that one of the plumbers, Jalal, was there and he came on the phone to answer my questions. He was very polite and explained things well, giving me an estimate of what it would cost. The price (~ $700)sounded a little high, but I don't know what is average for this kind of thing - plus I had a coupon from their website and there was no exta fee for coming out on a weekend which made it better - and it seemed worth it for me because: 1. They would be able to come out that day and do it 2. They would bring the new toilet, a Toto, which uses less water and is a high quality brand 3. They would take away my old toilet I don't have many tools or home fix-it skills and I have a small car so having someone come with the toilet and install it was important for me. They said they would be there between 2-4 and at 1:40 I got a call saying they were on the way. Jalal ended up being the one who came and he did a great job. It was quick and he was very professional - everything was clean and wonderful when he left. As we were talking afterwards he mentioned that it was actually his day off, but he had to come in for something else that morning and then had offered to help out since there was too much work for the one guy who was scheduled that day. Great attitude! Everyone I had contact with there was friendly, polite, and interested in making me happy. I felt like I could trust these people and they would stand behind their work. If I have another plumbing problem, I'll give them a call. read more

DO NOT EVEN WASTE YOUR TIME CALLING THEM - CROOKS. I had them bid on a job that was 2 hours of work with about $80 worth of plastic pvc pipe. They quoted a one liner of $2470.00 for the job.. This to me was an attempt to steal from us... We do not need plumbers in the community like this... read more

Incompetent and overpriced. This company failed to quote the job I requested accurately. They said, while on site and looking at my plumbing, that they would not need to break into the wall, and that this would save me some money. They were wrong. The plumber I had do this job did in fact have to break into the wall. So I guess they would have started and then tried to raise the price on me. The price they quoted was ridiculous - around $560 + tax (and presumably would have been higher if they had quoted the job correctly) for a job I had done by a different plumber for around $180 + tax. I am glad I turned them down after their estimate and will definitely never call them again. read more

NEVER! NEVER! NEVER use this company, their rates are outrages. They came to fix broken hose bib, spend about an hour and charged $800. It was just $100 shy of a sum I have paid for water heater replacement including water heater, done by the other company. There were two guys and one of them seems didn't do anything (as previous commenter mentioned). I would've send them away, but was leaving next day and problem must been solved. Did I said NEVER! read more

I called this company today to fix my clogged toilet and I feel completely ripped off. The job took less than 10 minutes, and I could have bought and installed a new toilet for what they charged me. When I called, they told me I would be charged a $99 service fee. I wasn't surprised about that, as I have paid $100 to $150 in the past to have toilets unclogged. But I was shocked when they arrived and told me it would be an additional $200 to unclog the toilet! At that point if I had told them to walk away, I still would have been charged the $100, and then had to pay for someone else. I have never had a company do it this way in my 35 years of dealing with service companies-- if you are paying for a service, you never have to pay the dispatch fee on top. And, I see by the reviews that they have doubled their dispatch fees in the past year. With tax, it ended up costing me $326, and I didn't even get a warranty with that. (I had tried for a week to unclog it, but nothing worked. They do have good augers, but I bet I could buy one of those at a plumbing supply store for a lot less!) The guys were nice, and I felt sorry for them that they work for such a rip-off of a company. I will never hire anyone again without reading the reviews and asking more questions. My regular plumber charges half this, but he wasn't available today. I googled it, and I could have bought a toilet for $125 and had it installed for $117-- and that's on the high end-- so I am really angry. DO NOT USE THIS COMPANY. THE MANAG EMENT IS UNETHICAL. read more

I was impressed! They were professional, punctual and patient with me as I has many balls in the air on the day they provided their service. I appreciated how they communicated everything to me before, during and after about the problem. They are my new go to vendor! read more

Similar to so many reviews these guys are outrageously over priced and smug. To replace a section of a leaking drain pipe that was easily accessible they quoted $950 and went on explain how they have to cut into walls and bunch more crap. These guys are dishonest crooks. They must think consumers are bunch of idiots. I had the drain pipe replaced by a 30 year veteran plumber for $100. Avoid these dudes like Eboli. read more

Just had the PSP over to fix a leaking pipe that was attached to a corroded coupler. All he did was replace a small amount of pipe and left the corroded coupler. When I asked why don't you fix it right he just replied "standard repair". Really not in my book, have some pride in your work and do it right. And way over priced like what $400 an hour. Never again will I use them. They really give plumbers a bad name read more

I was happy they were able to come out the same day I called to fix a leaky toilet - not so happy when the problem wasn't resolved the first time and they had to come back. It seemed very expensive but I didn't shop around and needed it fixed so I can't say whether or not they are more expensive then others. read more

Funny how everyones story sounds the same. My renters called these guys without doing any research. Long story short, I have a $900 bill for a hour of labor that any honest reputable business would have done for $200-$300. We were also charged a $99 dispatch fee even after the work was done which must get paid to a franchise or agency. Seems really fishy. I called on my own and they said they don't have a dispatch fee and that all the plumbers "make up their own prices off of their own price lists" Anyway I will now give feedback to the Amazon home service folks. read more

I have never felt so ripped-off in my entire life!!! First of all you better get it in writing if you want a free estimate. I scheduled an appointment for them to install an under the sink water-filter (Apec) they arrived over 4 hours late, and told me it would cost over $1,100.00 to install it. I was in shock because others will install the same unite for $200.00 - $250.00. They arrived after 6:00pm and I think they wanted to go home so they wrote an unbelievably high estimate, knowing I wouldn't accept it and made me pay them $100.00 for the four minutes they were in my house. I attempted to talk to a manager or owner the next day about what had happened and was told they weren't available and would call me back. They never called me back! read more

Horrible company- and a business model that will eventually fail the business. We called Puget Sound Plumbing and Heating early on a Sunday morning, after moving into our house the night before and found we had no hot water, and the kitchen sink was completely clogged. After multiple calls explaining that if they could not come, please let us know so we can call another plumbing company. They ASSURED us they would come out, but it would be close to 5:00 pm. We waited all day, and at 6:00 pm, I called them (they did not even have the courtesy to call us!) to see when they were showing up since they were an hour late- I was told, "Sorry, our guy cannot make it tonight." No phone call, waiting all day, do yourself a huge favor and STAY AWAY from Puget Sound Plumbing and Heating. BTW, I called Beacon, and explained what had happened and they called someone in just to take care of our problem. read more

After many calls to other plumbers who did not have time for my job, Rick B was sent to my house the next day by Puget Sound Plumbing. He gave a detailed explanation of what needed to be done and got to work right away. read more

The plumbers were very knowledgeable and provided options before doing any work. It was very much appreciated to have the information provided in order to make an educated decision. read more

If I could give zero stars I would. Service was promised between 2-4 for a plumbing issue- main line clog. I phone at 4 when no one showed. I was told then someone could come between 5-7. When they came they didn't have the correct equipment to unclog the line. I called to express my concern and was yelled at by the receptionist. They came back the following day and wanted to charge roughly $1,500 to snake the line. This included $220.55 to take off the toilet and put it back on. I said the last company had to get on the rough to snake the drain they said they would not do that. I told them to leave and called someone else who fixed it for $360. read more

Don't even bother calling these jokers, it would be a waste of your time. Had them come out to estimate running 20 feet of gas pipe for a new gas kitchen range. The estimate was over $2,700!!! I'm a home inspector with over 14 years experience (and told them so up front), the job shouldn't cost over 1k. To add insult to injury, Matthew the plumber/estimater had the slimiest, creepiest smirk on his face as he looked me in the eye and gave me the estimate. That's robbery and immoral. Don't let these fools rob you! read more

I called this company because I also had one of their coupons. My issue was a small crack and leak in the fliexible pipe that leads up from my hot water heater and carries water into the house. I thought it would be an inexpensive part and it would take a plumber just a few minutes to remove the old pipe and install a new one. I was surprised to find that they wanted $535 to do this. The plumber also recommended another part that he said was required by code, and that the total for both items was going to be $1173. When I said that was a lot more than I was expected to fix the one small problem that I called about, so I would like to get other quotes, he stormed out of my house in a huff and did not even say "bye" or something like "thanks, let us know if we can help you with that." He didn't replace the pipe with the crack, and never explained why he could not just replace that one item. When I called their office to complain, the person I spoke with was argumentative and defensive. At one point he said I was "changing my story"...no, I was not changing my story, I was telling you more things I did not like about my experience with the plumber. After the plumber left my house, I tried calling several other companies to see if someone else could replace that pipe for a reasonable cost. I ended going to Home Depot and found the replacement part/pipe for under $30 and replaced it myself in under an hour, including the trip to Home Depot and watching a 3 minutes YouTube Video on how to install the pipe (and I have no idea what I am doing.) They had that part on their truck and could have replaced it in 10 minutes and solved my problem. They wanted $535 for something they could have done in less time then they spend talking about it. There are many other plumbers out there, don't waste your time or money here. read more

Wow! Maybe this was a Covid-19 ripoff but plumbers just arrived to install a new dishwasher which had already been delivered by reputable appliance company. They wanted to charge us $747+ dollars to install the new dishwasher. What the heck! And he was confrontational - told us that it looked like the new dishwasher would not fit and there may be an extra charge for that. When in fact dishwasher is exact measurements of previous one; same make just an updated model with same measurements. Do not use this company. We felt ripped off and really uncomfortable in our own home. Additionally, they came into our home at this scary time with no protective gear (no gloves, mask, shoe covers, etc). We were spraying and wiping everything down and were shocked to see they took no protective measures. Our bad. Our lesson learned. Happy to hand wash dishes until Covid safely behind us and we can get trustworthy plumber here to install at reasonable price. But it will not be this company. read more

I had granite done in my kitchen and both bathrooms and needed a plumber to hook up my new faucets (3 total), the vessel sinks in the bathrooms (2 total), and the in-sink erator. Puget Sound Plumbing and Heating quoted $ 2280.33!!! Furthermore, they decided to charge me $ 54.75 afterwords for providing a quote. They will not provide quotes over the phone, they will send someone over and then charge you $ 50.00! How are these guys in business?? The plumber wasn't even sure if he could finish the job in one day!!! I contacted another plumber, also in Kenmore/Lake Forest Park area, who was willing to do the entire job in about 4 hours for $ 400.00 + sales tax. Free estimate. Btw, I'm providing the vessel sinks, faucets, flanges, drain pipes etc. The plumber from Puget Sound Plumbing and Heating told me that the vessels sinks are complicated to install!!! You just can't make these things up, read what everybody else is saying... One star is too good.... read more

I would have given this business a ZERO rating if that option was available. Horrible customer service... extremely rude, unreasonable, and they even threaten you. Mislead you by not clarifying what the quote is for, and when you find out, they will charge you the dispatch fee ($50) nevertheless. Keep away, there are lots of good plumbers out there, and you dont need to spoil your day with a bunch of rude folks who dont solve your problem, bill you incorrectly and threaten to send you to collection for their miscommunication. read more

Called their office because I had a plumbing stoppage. Water was coming back up through the shower and toilet, so I needed help. When I asked about pricing they said they couldn't tell me but would send someone out to assess the problem. Two guys came out, said that normally they could use a snake to clear the line but I would have to sign off because the snake was so powerful, it could damage the room if it spun out of control! That option would have cost about $400 plus tax--$188 to pull the toilet and reseat it and about $200 to run the snake through the line. Far too dangerous though, I would be taking a risk they said-- but wait...they had another option, they could run a camera down and I would not have to risk damage to my house. You guessed it, this "safe" option was even more expensive. It would cost $353 to run the camera and $188 to pull the toilet. with tax about $600! WOW.---$$$$$. But they assured me, their rates were comparable to anyone elses, and all plumbers have the same equipment. Not true, I actually found an honest plumber who charged me less than $300 compared to their $600 option. Think twice before you call Puget Sound Plumbing, they won't hesitate to rip you off if you buy into their fear based sales pitch. Just wonder how many people have fallen for their scare tactics,.. read more

NEVER use them unless you want to get ripped off! Charged me $1,000 for a little toilet work, then charged me ANOTHER $350 to fix a leak that they didn't fix the first time! Would not give any refund......and never showed up during the 2 hour window 3 different times! J Thomas Bellevue read more

I really wish I had come to this page and read the reviews before ordering their service through amazon, as other reviewers seemed to have a very similar experience. The order included a price match guarantee, and the dispatch fee to be included in the price. They are ridiculously expensive (about twice the price I received from alternative companies), but I was not too worried due to the price match guarantee. Well, it turns out they do not intend to honor that guarantee. And they charged the dispatch fee separately and was not applied towards the work. EDIT: One day later I have received a call regarding refunding the dispatch fee which was not originally applied. I also received an explanation as amazon not them being the originators of the price match. It took more effort than expected (apparently the person on the phone I originally spoke to and refused the refund was not the right person to communicate to) but everything seems clarified regarding the billing. And the work they performed functions well. read more

We had our water heater go out suddenly and so I called these guys as it was sort of an emergency. They wouldn't give an estimate over the phone charged $99.00 for service call whether you had them repair/replace charged $2150.00 for an $650 to $750 (approximately) water heater (with installation)! Outrageous! My neighbor the next week had the same service done by another company for $1500. I will NEVER use or recommend these people! They were also over 2 hours late for my 4 hour window! read more

If you want the price of project to change many times, this is the company for you. They changed the price on me several times during the project after my sewer line was dug up and inoperable. They take too long to complete the job and do in my opinion substandard work. They told me the repair of the cement they tore up wouldn't match exactly but would be close upon completion. They left me with an eyesore of a repair. Maybe I am the exception and your experience will be different than mine. Bottom line, this project left me many thousands of dollars poorer as a result of working with this company. They refused any partial refund. read more

Grossly inflated price for installing bathroom sink which I provided. The job took about a half hour and was a routine, easy job for professionals. Cost was several hundred dollars which did not reflect the time or labor required. read more