If I could give negative stars, I would for this company. My situation is very similar to previous post. I have 3 toilets that needed parts replaced and have already bought original replacement parts but I just don't really know how to change out the old parts. I called this place from searching online and two people came (I didn't have good feeling when they came). The quote that they gave me was jacked up. It would cost more to use the parts that I have purchased then the parts they have from their truck. I got a quote of $410 to get one done and $800 if I get all 3 done using their parts and $50 each more if I used my own parts. Thank goodness I called someone and they told me that I was getting ripped off. I ended up getting a handy man who is more skilled and educated than the plumbers that came and who is also an engineer for a large airline company and was moon-lighting as a handy man. It only cost me $100. I think maybe this plumbling company is in the business to just create outrageous quotes so they can charge $50 and move to make the next quote. If a customer end up getting fooled by them, they make even more money. read more

I recently hired this company to do plumbing on one of my jobs(I'm a contractor, 17 years, and work totally off word of mouth). Dave (the owner) came to check out the job and quoted me $3000 more than my usual guy, making the total $14,200. In a meeting with myself, his guys and the homeowners he said I should hire him b/c he was gonna 'throw a ton of guys at it' and have it done in 2 days, I could pay him half down and the rest when the job was done. He agree, at my request, to include a $1500 waterline to the street to make his price more competitive, the waterline he said that property desperately needed. I found out days later from one of his workers that he told his guys he had no intention of getting it done in 2 days, changing our original agreement but not telling me. By this time it had been 2 days, and only 1 plumber and part-time helper. THEN they start digging this water line through the costumers yard and saw one was not needed! The homeowner had to point that out to them, no one even bothered to check! After days of arguing the fact that I shouldn't have to pay for a waterline that wasn't needed, Dave began to have other people call and harass me. He finally, grudgingly agreed to take the $1500 off. Shortly after that Dave started demanding the rest of the payment and sending other workers out to get it even though I told him I would not pay him until the job was finished; pipes were laying out in the yard, fixtures not hooked back up, old water heater still connected to gas piping, a service ditch they dug was still open in the backyard, uninsulated pipes laying under house, waste never tested, on and on. One of his employees actually told my client that this list was 'crap' as if they didn't really think they needed to do these things! Dave, his office manager, and his secretary continued to call several times of day and threaten me. Under the guise of finishing the job, Dave and secretary ambushed the client at home on X-MAS EVE threatening them with a lien and no use of their plumbing over the holiday if they did not sign some paperwork and pay them directly, all behind my back. The homeowners had decided to do their kitchen/bath without a permit and as a form of extortion, threatened to turn them in! The homeowners were shocked and extremely upset. I told him I intended to pay him but he had to finish the job, but he had now changed his mind again and now wanted the $1500 from the waterline! I finally payed him the total minus the waterline even though the above mentioned things weren't finished. I just wanted it to end, for my sake and the homeowners. He or people working on his behalf continue to call me several times a day even after being paid in full! This guy has no integrity and is NOT a professional! He pushes and pushes until he gets what he wants, invades your privacy on the phone and in your home, hoping people will get intimidated and give in. I refuse to let this guy bulldoze me into paying him for work he didn't do. BEWARE!! Save yourself all this trouble. He is not someone you want in your home. read more

Hopefully people reading this know to stay away from these guys. This is a poorly run operation with commission based plumbers that do nothing more than try to take advantage of the customer knowing little about plumbing. Had these guys out and they of coursed suckered my into their repair. The plumber tried to sell me discounted additional services, but said heck no at those prices. Not an ethical or honest provider. STAY AWAY!!!! read more

Wow! I wish it was possible to give a fraction of one star! $99 to come out and 'diagnose', and the offer to generously apply this to the $450 fee to basically replace a toilet flapper!! When I balked at the price (I could buy a Toto for this ridiculous quote), the guy flippantly tried to justify the amount. Paid him, sent them on their way...oh, yeah, an 'apprentice' was with him, called the office and was promised a call back the next day. It never happened - not surprised. Kicking myself for not checking them out, first! Called Day and Nite Plumbing. They were out promptly, at a fraction of the price - finished in 10 minutes! Bottom line - if they can't give you a price over the phone, call someone else! read more

Puget Sound Plumbing and Heating installed a new gas water heater for a total price of $2,344.29 which was high but I was anxious to have my tenant have hot water. This hot water heater has only a 30 day warranty which is incredible. I called to find out how a new water heater could only have a 30 day warranty, I was told I saved $300 by not having a warranty. This was not explained to me when the installation was done. I know I paid too much for the installation because of the pressure to provide hot water to my tenant. I can deal with that but a 30 day warranty on a new water heater? That is really low down. I am also going to contact the Better Business Bureau and the manufacturer. read more

I called with an emergency on a Friday afternoon. They were not far away so their dispatcher said they could come. She quoted a $99.00 "show-Up" fee plus. I told her it was a simple job - I had flushed a can of whole beets down the toilet and they were clogging the line. My plunger cleared it a bit but I was expecting company that weekend and wanted to make sure the line was totally clear. They showed up, used a 6 foot "snake" for about 60 seconds and charged me $250.00 Total price-gouging. "Scott" was talking fast out of both sides of his mouth about the bill. I would never call them again and I don't recommend that anyone else does either. There are plenty of honest plumbing businesses out there and this isn't one of them. read more

They never even gave me a chance to review them. I called on Thursday night with a plumbing emergency. They said they would be at my home the next day between 2-4. At 4, I called them and they were stuck at a job many miles away. Then they called me about 4:20 and said they would be at my place in 35 min (hmm...they were in Kirkland and I am in Maple Valley, the traffic in this area is not that good). Then they called and said the truck broke down, but they can come at 7:15 pm. Then they called and said they couldn't make it but would be at my home this morning between 9 and 11. Well, they just called and said someone called in sick and won't make it until 11. I canceled and called another plumber who had much better reviews on Yelp. I hope they don't stand me up, I am leaving town tomorrow. Wish I would have checked Yelp first. read more

I am furious with Puget Sound plumbing. The first floor toilet had water coming up from below and flooding the bathroom when someone would turn on the water from somewhere else in the house. They said that my septic system was backing up into the house. So I had them pump it out in October despite the fact that their quote was triple the price that I was expecting it to be. It had to be done so I felt like I didn't have much of a choice. Fast forward 5 months later and the same thing started happening again. The only reason I called them and not someone else was because it was the same issue and usually a good business recognizes when a job wasn't entirely finished. I figured that they would come out and find what was missed the first time and I would just have to pay for the service charge. They came out while I was at work and said that it was a clogged septic tank filter and that it would be $280 to fix? (Actually, it was $310 because they always quote you the before tax price.) I thought that was extreme just to get the filter cleaned. Another question I had was isn't that suppose to be done when the tank is pumped? Over the phone she said that it didn't need cleaning then so they were trying to save me the extra $300. Are you kidding me? That insane amount they charged to pump the system didn't even include a filter cleaning? Anyway, I was reluctant to agree to the work because it should have already been done but I figured if that fixes it then just get it done and I won't ever use them again. Oh no, that didn't fix it. Once the washer started up the toilet overflowed again. They came back out there and said that it was a totally different issue. That is ridiculous, they didn't fix it. They said that this was a clog in the outlet. They also said that it would be another $300 to fix? These people are either just out to get your money or are incompetent. Avoid at all costs! read more

Called them in a pinch a few months ago. The guy didn't know what he was doing and was rude. Charged me $350 to tell me to call an electrician and left me with no running water. I at least had cold water prior to the rip off. All pregnant women need flushing toilets! I will never call them again! read more

Never, never, never use this company for your plumbing needs. All the one-star ratings you see here are well deserved. We just paid $960 (plus tax) for the installation of a disposal that retails for less than $200. Bad on us for not shopping more carefully. We were in a hurry. So that works out to $760 for less two hours of labor by two plumbers. Having done this work in the past myself, I'm a little puzzled by the need for two plumbers. Buyer beware. read more

Some of the rudest, worst people I've dealt with in a VERY long time. They are dishonest and all about collecting fees. After being over an hour late, they refused to actually do what needed to be done. Instead, they were trying to sell me on one of the most expensive things they offer (putting new pipes in, REALLY???) Please avoid this company. read more

They clearly didn't know how to repair my hot water heater and essentially said if it didn't have a control panel that gave them a code they could look up online, they had to replace it, for over $6000. First, I can buy a new tankless heater for $1000 at Home Depot rather than the $5000 unit I was quoted, and second, lack of knowledge doesn't mean you just replace because it's easier. Just tell me you don't know how to repair it. I found someone else that did the repair that same day, in less than 30 minutes, and for $250. I now have hot water, and I know who not to call in the future. read more

I was heading to France for a month and needed a plumber, quickly. I called other companies but PSPH agreed to come immediately and did. They diagnosed my problem and of course, like other plumbing companies they were NOT cheap. But I was stuck and do not have an "uncle Al" to help. They definitely worked with me on the pricing, especially Chase who was extremely sensitive to the issue of cost. Thanks!!! read more

They came out the same day I called. They would not give an hourly rate, just quoted a price of $ 495 to replace a drain trap under the kitchen sink. Something that would take about 30 minutes and use $ 10 of parts. Predatory practices. Stay away from this firm. read more

Called them for an estimate to repair or replace an outside hose bib. Person who took my call said they could come out that same day, between 4pm & 7pm, but that they would call me approximately half hour prior to their arrival. At approximately 5PM, 2 plumbers arrived in a very large truck (not a pickup!). They didn't call ahead of time to give me a 30 min heads up as promised, but that was no big deal. The proceeded to look at the hose bib, turned off the water and took the bib apart. Long story short, they said they couldn't fix it and the whole bib would have to be replaced, and proceeded to give me and estimate for almost $900! I almost fell over! Installing the original bib approximately 2-3 years ago was only $200! The guy from Puget Sound told me that they had to charge that much '... because it costs alot of money to run a big company like this...' and added '...advertising is really expensive..." UNBELIEVABLE! read more

I found this company through the internet using a search for drain cleaning services and picked them because they were the first people I could get to my job. I also was somewhat influenced by the term "Plumber" in their business name, assuming they actually had plumbers and not just generic roto-rooter technicians. It is being charitable to say the two guys they sent out were unimpressive. They could not clear the problem, charged $317 and said the blockage was on the outside of the house, probably due to a broke pipe. Based on their assessment, I spent the better part of the day digging up the pipes as they come into the house to provide access for them to further triage the problem. When they got there later in the day and we had further discussion about next steps it became really clear they had no idea how to trouble shoot the problem ,,,,when one made a comment about water wearing out the pvc pipes causing them to break, I knew they did not have a clue. I should have known better that competent plumbers would not be available within thirty minutes for two call outs on the same day. These guys were not real plumbers! There did not seem to have any real interest in fixing the problem just in selling very overpriced services. I then got a referral from someone I trusted and called 206 Plumbers for a second consult. Although they could not eliminate the blockage they could "think," troubleshoot the problem and identify options for next steps. The problem is inside the house and so all of the excavation that took a better part of day was for nothing. 206 Plumbing charged a lot less for much better service, good advise and a level of professionalism that was entirely lacking with Puget Sound Plumbing and Heating. I would not recommend Puget Sound Plumbing and Heating for any plumbing related issues. read more

This "locally owned and family operated" outfit is actually a dispatch service which sends independent contractor plumbers out for jobs and charges according to a fixed rate which is almost exponentially higher than other plumbers charge, plus a $99 "dispatch fee." Punch line: they only pay their plumbers 16% of the collected fees (see below). My sad story (just like the others, so no need to read on unless you want to share my misery): I was quoted $599 to install a toilet. Mind you: this is *after* the flange installation--essentially the charge for putting on the wax seal, screwing in the two bolts, and hooking up the clean water. And the toilet would be extra! And--they would not warranty the work because I would be using my own brand new toilet! (Read other reviews for more of these fixed rate quotes.) So, I decided I could install the toilet myself, but I agreed to pay $199 for help with a work-around to a rusted flange in a cement slab. One guy stomped my pre-purchased Home Depot flange into the drain and bolted it to the slab. (The other guy stands and watches.) It took less than 30 minutes to do the actual work (estimating took maybe 10 minutes), and to be fair, I could not have done it myself because it required putting bolts into concrete, and (as always) I was in a hurry. But then I saw the written estimate which included this $99 "dispatch fee" and brought my total to $326.31, including tax. I am ashamed to admit that I felt put on the spot and wrote the check, since the work was already done. After stewing on this overnight, I complained the next morning to the dispatch (Melissa, who will almost certainly write a rebuttal to this review). Melissa immediately agreed to issue a $99 credit for further services (from this company? not likely!!) but would not issue a refund. Period. When I told her I would put a stop payment on my check and replace it with a check for the total minus $99, she wrote back with a list of threats about triple fees, collections, liens, court actions, etc. So, I decided to pick my battles and give up, since I'm in the middle of a home purchase and don't want my credit threatened even temporarily, but I am furious. Why, oh why, did I not read the Yelp reviews in advance? **The plumber himself actually called me back (by accident, as it happens) and told me he was really sorry but couldn't change anything. This is when I learned that he has to charge according to this fixed rate from a book, but they only pay the plumbers 16%. He and his sidekick together made $47.68 on the whole job. Hm - I guess it is indeed a "Family operated" business.. Run, run, run! read more

I would not wish this company on my worst enemy! I called on Saturday and they told me they would be at my home between noon and two. I called at 130 since they had not called me to tell me they were on their way. I was then told that it would be another hour to hour and a half. I then called back at 3pm. I was told could be another couple of hours. I advised I had evening plans and they would need to come out the next day. They set me up for an appoint at 12:30. Well that time came and went. I called them about 1245 and was told that the guy was running a few hours behind schedule but they would call when he was on his way. Called again around 4. Same song and dance. And then received a call about 6pm saying he would not be making it and could they reschedule for Monday. I said sure. Cause what are you going to do at that point. Already been waiting for 2 days. They set me up for 9-11am. They arrived at 1030am. Took them less than an hour to replace an outdoor faucet. Charged me over 700.00. That is just ridiculous. Even if parts were 100.00 that is over 600.00 and hour for labor. Now I am not a rocket scientist, however, I am smart enough to know that that is just crazy! I do realized that being a plumber takes training and all that but seriously!! No one except maybe a brain surgeon is worth that much. And yes, I did pay it because I didn't feel I had a choice as water had been rushing out of my home for more than 2days. But good lord!! Make them give you a quote over the phone before you call them. I asked for a quote and they refused over the phone. That should have been a pretty good indication they are up to no good. And I believe they probably put everyone off like this so that you don't have a choice by the time they arrive. They also lie about who they are. I couldn't figure out why when I looked up a plumber in Issaquah why it would then be directed to Puget Sound Plumbing. I guess they just need to be deceitful about who they are. As an addition to this. I asked the guy that came out how long this was going to take, he told me a couple of hours. It took him less than an hour. Had it taken two guys a couple of hours the charges wouldn't be so outrageous. I then called the office and spoke with a lady (And I say that loosely) who basically said too bad. I asked her if I could speak with her supervisor and she first told me she was the supervisor. Then I asked for her manager or whoever she reports to. Of coarse this person was conveniently not in. She said she was fully capable of helping me. She didn't help me one bit. She was just a rude snot. Deceitful, dishonest, disrespectful of your time. And guess what I got. From a former employee. Check this out. I am going to keep her name confidential. But I can imagine they have many many former employees who will say the same thing. Send Message For your review of: Puget Sound Plumbing & Heating As a former employee of this company. They are nothing but a scam artist at its finest. Nobody is a supervusor there. The part owner of the company, her name is Melissa. The office babies are trained to "fill in" the supervisor position because Melissa is too busy taking care of BBB complaints and going to court. read more

Questionable on a few levels. My electric water heater started leaking over the holiday weekend. The other company referred by Home Depot was hard to reach but provided a quote by phone and a choice of water heaters. However, they couldn't come out same day. This company would not give an over the phone quote and collected no details about my water heater beyond the nature of the problem. They said the estimate was free, but did not mention the trip charge until I said to cancel the visit if there was a charge. They then said they would waive it. The guy then gets lost and I get a call to confirm my address. He shows up with his partner and tells me that I need earthquake straps. I am also told there are 2 water heaters in the truck. One is gas, the other electric. I am asked which one I want. Seriously? Are you a professional? He then goes off to his truck to write the estimate and returns with an estimate at least 60% higher than the other company. I decide I can wait one more day and tell him thanks but no thanks. He tries to change my mind by talking about the importance of being licensed bonded and insured. Like the other company isn't. Wholly unprofessional. Will not call them again. read more

We were in need of some pipes to be fixed, after being put off for hours (was a very busy day) they pulled highway robbery on me and charged a few thousand dollars for about two hours of work. They got the job done but at a huge cost.... read more

I made the mistake of just googling a random plumber to clear a clog in my main sewer line and ended up with this company. They got off to a bad start by showing up late. Then charged me a very steep price of over $3,100 to install a clean out and clear the roots from the line. With sewage backing up into my bathtub and just went with it to get it cleared but definitely overpaid. They left to go get a jackhammer and took over 4 hours to come back without any call to update me that they were going to take so long. They cleared the line but after told me they have no warranty on their work of clearing the line so if it backs up again too bad. They said they would run a camera through the line but then said their battery was dead and the power cord was't working. A week later the line backed up again. I called Roto Rooter this time who was furious when they heard what this company had done to me. They said that there were still a lot of roots in the line that they had missed and couldn't believe they did;t warranty their work. Roto Rooter guarantees their work for 6 months. Not only did this company overcharge me but they didn't even fix my problem. So I had to call a different company. Stay away from Puget Sound Plumbing and Heating!!! read more

Had a leak in my plumbing and called Puget Sound Plumbing and Heating. They arrived within their promised 45 minute time frame and completed the work. They were knowledgeable and fixed the leak buy using "shark fittings, and plastic tubing". The amount charged was pricey for me, but I was under the gun and had to have it fixed immediately. Would I use them again? Depends............. read more

Never again. Thought I had a leak in my yard. I asked for a quote to determine if there was a problem. They told me it would costs $99. Upon arrival we were informed that the $99 was a dispatch fee and that it would costs another $225 to determine if we had a problem. Feeling somewhat stuck I agreed to the charge. Long story short, they spent less than an hour and told me there did not appear to be a leak. However, they recommended installation of a back flow preventor for $3,500. I declined that service. Be careful. read more

Another company that just loves to take your money. I had Puget Sound plumbing come out to replace a control valve in a shower. 2 guys came looked at job and then told me it was going to be $1117.85. Stupid me i was in a hurry, had my wife on my back to get this fixed. The 2 guys did OK work. cut a 1 foot sq hole on the back side of my shower. Replaced the control valve ($85.00 at Home Depot), did not fix the hole, and the with the tax and less than one hour work . Gave me, my bill for $1224.07. I called to question the cost and they send out some guy who makes all kinds of promises about how much they will take off your next over priced bill ($300.) went on to tell me how much it cost for L&I, gas, wages and keeping the trucks stocked so that they can come and over charge the next guy. I would never use this company again or a company that tells me that they just go by the book cost not reality. This same smuck also said i would get a letter telling me that i would get this great $300. credit. NEVER DID. Not that I or any of my neighbors (yes i did pass the word around Marine Hills) would EVER make this mistake i did. Don't be stupid like me. But don't use PUGET SOUND PLUMBING AND HEATING. unless you like giving your money away. JTL Federal Way. WA. read more

I had their service January 2013, they came and checked the home electric heaters, it was a fairly quick process and turned out that only one electric wall heater need to be replaced, they charged $1200 + tax, total $1400 for the service and parts, I checked the parts at Home Depot are actually cost less than $200, considering the work they performed and the price they charged I have to say I will never use this service again. read more

DO NOT CALL THESE PEOPLE. These guys are Crocks... Plummer Guy only came out to give an estimate, gave me an estimate asked is I wanted the work done right now, told him the estimate was too high, went with it any way thinking that reality and estimates are two different things. At the end of the Job he billed me the estimate plus some. After looking at the work performed and time spent and materials used, what was billed was twice as much as it should have been. To get some clarification into their estimating and billing I called several times; well more like 8 or 9 times over the period of 3 weeks only to get the run around. read more

don't waste your time. This company is dishonest...just read the other reviews. I called them to have them come out and provide an estimate on my sewer line repair and they told me that they would come out for no charge to provide the quote. Sounded reasonable considering several other companies said they would do the same thing (and they did). When the day came for them to come out and check the sewer I got called and was told it would cost $200. Unreal. the operations manager then asked for my help to understand which companies are offering the service for free. I did not offer the information and told her thanks for a waste of time. read more

My wife and I actively discourage anyone from using Puget Sound Plumbing based on their horrendous customer service, ludicrously inflated prices, and bottom-of-the-barrel quality of work. We first contacted Puget Sound Plumbing because we noticed our ceramic tiles coming up in our master bathroom, and were told that our shower pan was cracked and was leaking water underneath the tile and into the sub-flooring. We were quoted approximately $6200 for the replacement of the shower and flooring. After tearing up the floor and taking the shower out, we were referred to a separate company to dry the sub-flooring. American Restoration was just as bad as Puget Sound Plumbing, not answering or returning our repeated phone calls over a three week period. After the floors were dried, it took over three months for us to get Puget Sound Plumbing back to our house to finish the work, and when they did, they were poorly prepared. They did not have the matching tile or moulding to finish the work. After nagging them for another month, they finally came back out to finish the job, but showed up hours beyond their expected window of arrival and weren't finished until almost 11pm. All in all, it took six months for the work to be completed, and costed $7500, $1300 over what we were originally quoted. But the worst part is, after an additional six months, we realized that the tiles were once again coming up in the bathroom and there was water in the sub-flooring. We called Puget Sound Plumbing to come out and fix the problem, but were told we would have to pay for any additional work needed to be done, even though they did not fix the original problem. We got our insurance company involved, and our representative was astonished at how she was treated by the management of Puget Sound Plumbing. Between myself, my wife, and our insurance representative, we experienced being yelled at, hug up on, and threatened by management at Puget Sound Plumbing. After three months of attempts to have Puget Sound Plumbing come back out to fix their work, they sent an intern out to our home who proceeded to damage our drywall and replace our moulding with silicon caulking which couldn't be painted over. He said he would come back another time to fix the damage and the moulding, but he no-showed at his follow-up appointment. Puget Sound Plumbing then took another three months before coming to our house and "fixing" the issue, which to them meant leaving the silicon caulking and plastering over the damaged drywall, which looks as if a five-year old installed the texture to the drywall. They refused to do any additional work unless we purchased a shower door from them at a cost of over $800, even when they admitted Home Depot sells doors for around $150. All in all, it took nearly two years for Puget Sound Plumbing to half fix our bathroom, leaving it in horrible shape. Why try to fight for two years to get your bathroom "fixed" by a company that charges you $1300 more than they quoted? Save yourself the time, constant frustration, and money, and steer clear of Puget Sound Plumbing. ***Update 4/14/15 based on Melissa's response to the original post*** Melissa continues to demonstrate why you should avoid Puget Sound Plumbing. Even after the fiasco, she continues to fight and argue instead of apologizing and providing actual customer service, despite the fact that she is a manager/owner. Melissa, as I have told you many times before, my wife and I were NEVER ONCE told that we needed to install a shower door upon the initial assessment and "fix" of our bathroom. You and your company only used it as an excuse of why your work failed after water started leaking under the tile again six months later and then refused to fix the work unless we paid over $800 to install the shower door. I only agreed because you refused to fix the initial job otherwise, which I still can't believe you wouldn't stand behind your own work. And when it came time to install the door, I refused to have it installed because your worker himself told us we could buy one and install it for around $150. So no way I'm going to pay your company a ludicrously inflated price to do absolutely terrible work that probably would've looked awful or started leaking again in six months anyway. Everyone, please see Melissa's comment as what it really is, an insight into Puget Sound Plumbing's failure at customer service and avoid them at all costs. read more

We have a rental property and the tenants called to inform us that the circulation pump was making noises. The tenant called Puget Sound Plumbing to take a look and give an estimate for repair. The repair was for $1,200 PLUS tax, so let's just say a total of $1,300 and it would take about 30 minutes. This seemed very high to me. So I got a 2nd opinion and found a very reputable plumber to do the job for $325! About a thousand dollars LESS!! The part itself is just under $200. This company is a complete rip off and it burns me to no end that a company would attempt to take complete advantage of consumers like this. Absolutely no morals and values. Always get a 2nd opinion! And get the word out to put these dirty rats out of business so they can't continue taking advantage of people. read more

Kitchen garbage disposal stopped working in July. Found Puget Sound plumbing and heating online, called them and scheduled for them to come out and fix it. The plumber said it can't be fixed it has to be replaced. This may have been the case since he is the expert and I know nothing about garbage disposals however there seems to be a trend in the reviews for this company that they recommend replacing parts instead of fixing. Maybe a reset would have worked. The plumber quoted $904 to replace the garbage disposal. We went along with it, we did not know what a garbage disposal actual cost is. After the work was done we realized we now own probably the most expensive garbage disposal on the market. I called the company to inquire about the $904 bill, they were going to call me back once the plumber submitted the invoice to the office. They never called me back. I remembered about it yesterday and called the company to get some clarification, I didn't ask for money back. Spoke to the manager who seems to spend a lot of time online apologizing to unsatisfied customers and I found him to be quite rude. It's my fault the work was approved based on the quote we received, it's my fault I had no idea a garbage disposal costs somewhere between $60 to $200, it's my fault I allowed for them to rip us off, indeed it is. This company's mission is to be a one hit wonder, rip you off good the first chance they get because obviously they are not the people to call back for more work. read more

We had our water line replaced by this company May of last year and got a generous 5 year warranty for our $5000 job. We recently got a call from the water company to inform us of a leak. The first workers who came out told us it was a $1500 repair but no worries, it's all under warranty. They had to get a part and would be out the next day to fix it.The next afternoon, get a call that it's not under warranty and it's $1000. I called them that evening and asked how it could be. I was told, brass fitting at the meter, not under warranty, $1000. After consulting the water company and another plumber, i was convinced that the fitting should have been replaced when the water line was replaced. It was the only four inches in the 35 feet between the meter and the house that wasn't replaced. I waited four days to talk to a manager (identified to me as DAVID) to find out the difference in price and warranty status from initial contact. I was ignored for two days despite twice daily calls. A full week after initial contact, i was finally able to talk to DAVID. He was a soft spoken man who was apologetic but wouldn't come down on price more than $150, despite saying "We replaced the line from the meter to the house", which I took as an admission the four inch fitting should have been replaced along with the other 35 foot of line. He placed me on hold and within seconds, a rude, bully of a man identifying himself as DAVID... "the other David"... told me he had done enough for me, he wasn't responsible for the failure of a fitting and I had 2 seconds to make a decision. I tried to interrupt his loud talking at which time he stated "We are done here" and he hung up on me. I never found out the reason for the difference in price and warranty status from the initial contact. Shawn and Rachel in the office are professional and courteous (as was the first DAVID, if that's even his name). Second DAVID, not so much. read more

I had a very good experience with Puget Sound Plumbing at my home. Had a toilet blockage issue that was extremely difficult to fix. Harry gave me an estimate beforehand, offered a couple different repair options, and worked very hard in resolving the problem (probably more than he was expecting!). Price was reasonable for the amount of effort involved. There is a base fee of around $50 to come out, but adding on multiple services will give you a discounted rate. Spent about $400 to augur (augur only is about $150, but it wasn't working) and remove the toilet (and extricate the blockage from the opposite end). Very clean, courteous... just that timing was a little bit later than expected. I'd highly recommend them. read more

I am very unhappy with Puget Sound Plumbing & Heating. I needed a very simple job performed for my tenant. I was first called and told plumber would show up at around 8am. They then called back saying they made a mistake and had to re-schedule for the afternoon. This happens sometimes, not a big deal, except that I was not reachable by phone at the new time. I had to auto-approve the work to be done. The plumber fixed the trap that was leaking under the sink, no parts needed, took about 20 minutes. A very simple plumbing job. I was charged $250. I called and politely complained about being charged so much money for such a trivial job. That amounts to over $500 an hour for a plumber. I won't be using this company again. I was told they would make a note in my file for management that I feel the price it too high. read more

I had a suddenly clogged mainline. "Stuff" started seeping back up and out of my basement floor drains. Poop "stuff". My diy drain clearing methods weren't working. Called up Puget Sound plumbing and they showed up quick and got it cleared out within just a couple hours. Easy Cheesy. Ben the plumber was quick, efficient, and professional. He knew what he was doing and had us all fixed up super quick, real happy with their work. I've referred them to several homeowner friends and will be using them on a future retrofit issue. read more

Do not hire these people this business. They are evasive and pompous. After their second attempt to auger the pipes clear they decided we needed scoping ($375 and NO copy/video of the procedure was offered) and if bad problems possible re-ligning/replacing sewer water pipe to the main at the street. With Mr Salesman, some big cowboy from Eastern Washington pressing the terrifying scenarios gave us a bid of 26K ( not including the tax nor would they complete the cleanup as they said I would have to hire someone else to repair the holes in our concrete driveway). WELL! Just an FYI and I hope they actually read these reviews, I was happy to find a reputable five star company. And for under 12K they did an impeccable job quickly AND EVERYTHING is included in that price! Initial visit and scoping, THE JOB then the cleanup and repairing the holes in the driveway. Looks great and everything works!! YAY! Look at the savings!! PSPH is seriously a rip off!! Sorry PSPH but my experience with you, I just had to let the public know how you operate. read more

way way WAY over priced. two journeymen came out to replace two bolts on my toilet and tried to charge $450!!! In the end they charged over $300. Why so much? For the "warranty". Big mistake to not call around. They did come right away, that was good. read more

RUN DON'T WALK AWAY FROM THIS COMPANY!!!!!!!!!!!!!! They are a total rip off! They tried to charge us over $900.00 for replacing two turn off valves on our washing machine. The valves cost $10.00 at Home Depot and can be replaced by yourself. They did not give us a price quote on their receipt and my husband not thinking it would be over $100.00 went ahead and sign it giving them permission to go ahead and do the job. When they were done they handed him the receipt, it had a price of $900.00+ I repeat, STAY, STAY FAR AWAY FROM PUGET SOUND PLUMBING AND HEATING!!! TOTAL, TOTAL RIP OFF!!!!!!!!!!!!!!!! read more

Our expansion tank on our hot water tank failed causing water damage to our home. Peugeot Sound Plumbing came out to assess our problem. We decided to replace everything with all new to alleviate any future problems. The plumber had everything on his truck! He replaced everything that day!! He even went above and beyond and removed some of the soaked drywall so the remediation team didn't have to remove our water heater to do the same work saving us both time and money. I would call these folks again in a heartbeat.......fingers crossed no more emergencies, but I have their card on my fridge just in case. read more

All we asked for was washers replaced on two faucets. Instead they gave us a $900 estimate for a faucet replacement, repiping of our house and water heater replacement. Oh my god! How far off can we get! I would not recommend this contractor unless your pockets are deep and you plan to remodel your house instead of just have a minor repair. Note these guys only do really big jobs. read more

Customer service was really good. Was able to get rid of my clog and fix my toilet without any hassles.