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    Pump It Up

    4.2 (274 reviews)
    Closed 4:00 pm - 6:00 PM
    Updated 2 months ago

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    Rotten salad that they served us at the party.

    Just had a birthday party for my son today. I usually love Pump It Up, but this location was a really disappointing experience compared to other branches. The staff here were way too strict, to the point where it affected the kids' experience. We had one child with a milk allergy who couldn't eat the pizza that was provided, and we brought a small snack just for that child so they wouldn't be left out. Even after explaining the situation, the staff refused to let that one kid have their own snack and told us that if we "broke the rule," we'd be charged an extra $250. That felt completely unreasonable and insensitive. On top of that, the food they served wasn't fresh. We ordered an extra side salad and fruit, and our guests complained that the salad was rotten. We told the staff, and although they removed the charge, it still shouldn't have happened in the first place. Another thing that really surprised us was at the end of the party -- the staff were collecting every single balloon from the balloon drop so they could reuse them. The kids were disappointed because they thought they could take one home. It honestly felt like they were cutting costs everywhere while still raising fees. And honestly, for more than $1,000 for a kids' birthday party, I expected much better. Overall, we were not impressed at all and would not recommend this location. The Pump It Up in Santa Clara is much better -- the staff there are more involved, friendlier, organized, and actually make the celebration feel special. Unfortunately, this location was the complete opposite.

    rock climbing wall

    we came in for an open jump planning to let our 1 year old roam and crawl freely. i didn't realize they had soft play blocks for her to climb on, which was such a nice surprise. i was also impressed with how clean the floor was. definitely our new go-to place for raining days. one thing to note is that the staff isn't responsible for watching your children (just like anywhere else). i do wish they offered a 2 & under open jump time to help prevent older kids from accidentally knocking over the little ones. (hopefully someone actually sees & takes note of this) we will be returning though!

    My little love with her beautiful birthday decorations in Pump it up San Jose
    Liza W.

    My little five girl Amy was so happy with her birthday party at Pump it Up. The glow jumping in the dark was so wonderful and every kid loved it! At the beginning, the staff explained the safety rule . Then all the friends cheered with the birthday kid before entering the room. There were two play rooms there. The first one was regular light and the very very long slide was the most popular. The second room was glow dark room and the kids enjoyed this kind of mysterious environment. After the all time playing with different kinds of trampolines, it came the delicious food. Their pizza and chicken wings were so delicious. Different flavors of drinks you can choose. We love lemonade best. And we brought our own birthday cake and they can help to keep in their refrigerator. Birthday song, birthday cake, and birthday goodie bags... Two hours full of fun time! Perfect! Laila and her team members can help the parents to take care of all the party preparations. Before the party, they called to double confirm and were very responsible and helpful during the whole party! Thanks to you all!

    Balloon drop.
    Karl S.

    First visit to a Pump It Up for GK#2's 6th Birthday Party. Sam was our Party host and he did a great job. Located in a strip mall, the facility appears clean and well maintained. The bouncy castles are in good shape without obvious wear. Like a party assembly line, the kids gathered in the lobby, where the safety rules were discussed then the kids and adults were schlepped into the first playroom with3 large bouncy castles. After about 35-40 mins the party moved to a 2nd playroom with 3 other bouncy play structure's and a balloon drop. Balloon drop proved to be popular. After a group picture, the group moved to the party room where birthday treats were served. Well organized. Employees were friendly and kind to the kids. On the pricier side, but not totally out of line with other birthday venues in the area.

    An angle of the inflatables
    Scott S.

    Sigh... once little ones experience bounce houses they really never get it out of their system. Pump It Up is a bounce house with a few different inflatable sections. It's mostly for parties but also has some free play time where any kid can play. For $22/hour. Not pro-rated. If you're a kid, you'll probably like this place up to maybe 7 or 8. I think older kids would find it a little too limited and small. For adults this place is something to endure. The annoying music blaring and the sound of air pumps makes conversation difficult. There's nothing to do but wait for the kids to be done. Also their credit card machine is down a lot, which is annoying. It's in a big shopping center so there's plenty of parking. Overall, you can take your kids here, but don't expect to enjoy it yourself.

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    Celebrated my Son's bday yesterday. Really great customer service.both the staff were very attentive . Really really happy with everything

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    Pump It Up Reviews in Other Languages

    Ask the Community - Pump It Up

    Is there any way to get in contact with someone? I've been trying to call for a week now with no pickup and when it goes to voicemail, it says voicemail box full.

    Please send an email to piusanjose@gmail.com with your contact information. Typically staff is able to answer questions between 10am and 12:30pm in the mornings and from 4pm to 7pm in the evening. Please leave a voice message if your phone call… Read more

    Is this age appropriate for age 2y,3m? They are about 34" in height so will meet that requirement.

    Is this place safe for a 3 year old? Seems like it's more appropriate for the bigger kiddies.

    Pump It Up is age appropriate for 3 years old. The best way to experience it for the first time is by attending an open play session on a school day ie. not a holiday ( less kids ). Pls check Pump It Up event calendar for Open play sessions

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    Review Highlights - Pump It Up

    This review is for Maddie and Maddi who were in charge of my daughter's 6th birthday party on September 3, 2018.

    Mentioned in 15 reviews

    Read more highlights

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