Everything was very, very bad. From the beginning, the staff were very untidy and did not take care of anything. The party room was empty and they didn't brought our stuff in there (balloons, goodi bags), one of my son favorite big balloon was torn ,the pizza was cold and bad , they did not bring the salad we had ordered. In the end, I will not have any birthdays there at all . read more

We had my son's 6th bday party here today. The staff was extremely attentive and took good care of us. The rooms were very clean and staff members Maddie and Muhammad were on top of everything. Aside from this venue being quite a bit more expensive than I initially realized, it's awesome not having to worry about set up, breakdown, etc. I would recommend. read more

Pump It Up - Trampoline Parks Near Me - San Jose, California

We've had several birthday parties at Pump It Up, but last night's was the topper. The whole process was EASY - from booking the party, picking the food, and making sure all details are covered before the day of the party. Taylor & Madison were the best team we've ever worked with at this location. They had great energy and patience throughout the party. We didn't have to lift a finger. We opened gifts in the party room and they even kept a list of who brought what. I would highly recommend this location for any party. The glow party was a huge hit, and the new inflatables (especially the "American Ninja Warrior" type in the glow room were a crowd favorite. Thank you for making our daughter's party such a huge success!! read more

I just had my sons 3 year old party here and let me tell you it was worth every penny! The two party helpers were awesome! I cannot recall their names but thank you both. I did not have to worry about anything! They do it all, set up, cut the cake, play with the kids, take pictures, and clean up! I will now come back to have my 8 year olds party here. The play rooms are soo cool! (Yes I even joined lol) clean and neat Loved it! One thing I would change is the chair, looks very old but other than that everything was great! read more

Pump It Up - Trampoline Parks Near Me - San Jose, California

See all

I had my daughters 7th birthday party there and I was super pleased with the experience, they were awesome and very attentive. Highly recommend!! Kids had a great time and loved the glow in the dark Room! read more

Great location for celebrating kids birthday party. Children have a blast. Our party host was good and food was good too!

Wonderful experience at the hills sale location! Amanda and Dylan were the sweetest helpers! Very relieved they were there to catch great pictures and helped make the party smooth and effortless! Thank you! read more

Great place for kids to play & amazingly friendly & co-operative staff. We did not have to worry about anything - announcement for moving to the next rooms, celebrating the b'day, cutting the cake, distributing the food & gifts. Very impressed by their professionalism & co-operation. Made it very easy for us parents so we could focus on the party & have a great time with friends & family. read more

This was hands down the best birthday party experience we could have dreamed up! Amanda and Julia were the party coordinators assigned to our party and they were the BEST! I would absolutely return for another birthday party here and recommend to anyone looking for a place to have their party.....Stop looking, you found the place!!! read more

Pump It Up - Trampoline Parks Near Me - San Jose, California

We came to celebrate our son's Birthday.. was so much fun! The kids had a great time and they even put the black lights on for extra fun read more

Pump It Up - Black light party.. so awesome! - Trampoline Parks Near Me - San Jose, California

Everything is great except their rescheduling policy! Horrible non-customer friendly policy doesn't allow you to reschedule without paying 50% of the party cost less than 14 days of the party even if there is another available slot available! read more

Hours are not correct, closed at 6 but everything says 7:30. Drive all the way over to be disappointed, then watch car after car pull up to enjoy the same disappointment. Lost money, not transparent. Should update website. Staff was nice. read more

Unfortunately, due to the rise in Covid cases, I had to cancel my son's party a week before. I was hoping for some understanding when it came to the cancellation fee, as this is a public safety issue, but they still took half the price of the party. I wanted to postpone it until the spring, but that was rejected. I would not recommend this place during Covid because there is no flexibility when it comes to unforeseen circumstances. read more

We visit this Pump It Up fairly regularly for open jumps and just recently hosted my daughter's 5th birthday party there. The party went off without a hitch. Nicole and the Pump It Up staff were incredibly attentive and made sure each detail of the party was exactly as we wanted it. All the kids had an amazing time! I highly recommend Pump It Up San Jose as a party destination or even an outing to get out some wiggles! They recently added two new inflatables so if you haven't been there in a while, check it out! My daughter and her friends LOVED the new "Canyon Jump" with hot lava! The adults even had a great time on it! Side note- The staff did an amazing job having all kids sanitize their hands before going into the play area and upon leaving it. With cold and flu season upon us, it seems they are taking extra precautions to keep everyone healthy and the play areas clean. read more

We had such a great time! I planned my son's 5th birthday party here and I honestly don't even think the photos and reviews do it justice. I was expecting fun and that the kids would be pretty well entertained... But I wasn't expecting the personal attention. I felt like I threw the party, but was still able to ENJOY it... Which I never would have done at home. I don't know why it sticks out so much... But they even cut the cake! They bag up the presents and any extra cake or pizza you might have... You get a cart and they even offer to help you out if you need it. It was just such a good experience! The slides were huge and all of the kids had so much fun! Most of the time having a party involves some amount of stress that the kids are going to potentially break something or mess something up, especially with five year olds. But there was just absolutely none of that. My husband and I joked multiple times that we wanted OUR birthday parties there! Highly recommend! read more

Great place for birthday parties for young kids (4+). Booking the party online is very easy. And Pump It Up takes care of everything - food, balloons, plates/utensils, collecting gifts from hosts, cleaning. The staff is courteous and helpful. Kids had a lot of fun playing on the inflatables and eating Pizza afterwards. We had a great party and without any hassles. read more

Friend's Birthday Party staff was very nice and our host NICOLE attended all the kid's needs

Came here for a kids bday party. I gotta say it was pretty well organized. They let you bounce and play for about 30 or 45 minutes before they move you over to the next room where there are more and different bouncers and activites. You're there for about 30 minutes until they take you to the cake and pizza room. Pizza was blah.They do give you enough time to eat ,sing happy birthday and distribute cake/cupcakes before its time to part ways. It was nice but my kid was left wanting more jump and play time. read more

Pump It Up - Trampoline Parks Near Me - San Jose, California

See all

We had our daughter's 5th birthday here and it was a blast for all the kids! We had Brad and Nicole helping us out and they literally took care of everything. They made it so easy by taking pictures, serving the food, and keeping us on schedule and having fun. We got the Ultimate package which included food, drinks, goodie bags, and balloons for 25 kids. We found that the pizza provided was more than enough too. The goodie bags are actually pretty great and save you from having to go buy a ton of stuff. We also added on the balloon machine which I would say is a must; the kids love it! Overall the value you get is fantastic here, and the staff is awesome. Thanks Brad, Nicole, and everyone else that helped out to make it a special day! read more

Pump It Up - Trampoline Parks Near Me - San Jose, California

My son was turning 6 and was really excited to have a birthday party with friends since the past few years we couldn't because of COVID and I was trying to find a safe clean environment for every one . Pump it up was perfect . The glow add on is a must ! His friends are still talking about it 2 weeks later . The host and girl at the front desk were great . I had to sign up to Yelp just so I could let everyone know that pump it up is a great and clean place for your kids birthday party . read more

Recently at Pump it Up, I checked in my two favorite boys a six and four year old while their mommy recovered from illness. The time schedules were perfect and the place was spotless. The play area is supervised and parents were there helping out. The boys climbed, slid, and jumped their way around Pump It Up and were so happy! They didn't want to leave. We got there a little late but this was good for them too. The boys went at it and tired themselves out. They wanted to go back after a late lunch :) I would recommend for children. read more

I'm writing this review based on being a guest for a birthday party here. My son had his 6th birthday at the Pump It Up on Mead Ave in Sunnyvale and compared to this one, the one in Sunnyvale is a lot better. For one, the employees who lead the party were not that enthusiastic, one of them was ok. The other employee looked like she hated her job. We were welcomed with a friendly greet once we stepped inside. And upon serving the food, they were ok, but my friend's who were throwing the party didn't even know if they were the ones who were supposed to pass out the favors. They did an ok job of communicating with her on letting her know what to do. The photos taken during the play time in 2 rooms that was displayed as a slideshow during the time we were eating were not that great, a majority of them were blurry. Also, this location only has 2 rooms and is smaller than the one in Sunnyvale. I also did notice one of the jumpers weren't at the right inflation point because when you go down the slide, you'd go to the side and not straight down. That same jumper also was looking like it was tearing slowly tearing apart and needed to be replaced. Overall, I don't think I would ever host a birthday party at this location due to the employees. I mean, you were at a children's play place and host parties, where is your energy and enthusiasm? read more

I wouldn't recommend this branch for birthdays. They pretty much mismanaged by daughter's birthday party. It was certainly not worth the money I paid and I'm going to discourage my circle from partying here. I would rather go to Happy Hollow Zoo for the same price. Here's what happened: 1. Minutes before the cake and pizza were to be served, the manager informs that the cake I ordered with their partner Cornerstone was cancelled by Cornerstone. So the team took the liberty to get 3 cakes from Safeway of similar flavors that suffices the number of guests. The cake was horrible - as is common with grocery store cakes - and definitely upset me. I made sure my guests know about the situation so that they wouldn't think I cheated out on a pathetic cake. Why didn't the manager inform me about this before the party started. I would have arranged something better!! 2. The decorator broke the theme candle I bought from Party City and we had to make do with regular candles they had paired with the messy cake from Safeway. She broke the candle while opening the packet. 3. I had bought special themed plates for the kids which, again, the decorator forgot even after I had told her several times and she had acknowledged that she would serve in them. When I reminded her the kids had already been served cake. I was extremely disappointed because nothing I had got according to theme was placed. Thankfully my cake toppers saved the day. 4. There was NO WATER pitcher!!! I couldn't find my party assistant in the dining area so I had to go to the main counter to tell the manager about water. read more

We celebrated our daughter's 8th birthday. Had about 14 kids plus the birthday girl attend. They loved the place and we threw in a surprise glow party for them and it was an immediate hit! The staff were awesome and helped me get the party room ready and setup while I was with the kids. They found the decorations I brought and set them up without me needing to specify what I wanted, such a time saver! If you want to throw a party where you are actually enjoying the moment and are not stressing about the logistics then this place is it. read more

Beware parents of your children going here. All staff is unqualified to handle a emergency situation. I was at a party where a child fliped off of a slide & had serious head injury. I am cerified CPR over 20 years. However the unqualified staff had no clue of procedure or policy for emergency situations.In the chaos, my uncle called 911. As a fact the staff took 20 mins before calling 911. It is apparent no knowledge or training for emergency sistuations is needed for Managers or staff. This is wrong. Everyone at the party was traumatized. But there was no upper management to respond to this serious issue, especially when told by the manager the owner is on vacation. read more

We celebrated by son's 6th birthday party here and had a blast. It was well organized and all the staff were very friendly and attentive. I love how they set up and clean up everything - so easy! read more

Taylor and Robert lead our party today. They took the stress off us entirely. We had to do nothing but enjoy the party. The cleaned, kept the kids in like, kept track of Gifts and made the day awesome. We will come back each year for my sons birthday party he loved it. Thanks Taylor and Robert read more

I feel heart-felt thank you for all the work that Pump-it-Up has done prior to my kid's birthday party. We had the mid-size group of kids (~20) together with parents. Pump-it-Up folks handled all the planning so well, including the games, fun times, and the food. Both kids and parents were so happy about the two-hour experience there. Thank you Pump-it-Up San Jose! read more

We come regularly a few times a week for open jump hours, which is a lot of fun and tires my girls out sufficiently for dinner and bedtime! We just had our oldest daughter's fifth birthday party there, and we were all blown away by the level of service that is provided! The two young women that worked our party were helpful, fun, and accommodating of nearly every need we may have experienced. The pizza, which you are forced to buy if you want pizza at your party, is actually decent enough although ridiculously expensive. You bring your own cake or whatever sweet you like and they cut & serve it to your guests. The people working these parties really put a lot of effort in and deserve to be tipped well, so remember to bring cash or write in something extra for them at the end! We dropped the ball on goody bags and unfortunately didn't realize until just before we left that they can even provide the goody bags for an added cost! I'm certain we will be back for future parties! read more

My son really enjoyed his party and the staff was very helpful and did everything for us. I will be back next year for another round of bday parties read more

Muhammad helped us with our party. He really did a great job. And we had super fun. Thank you pump it up. read more

We just celebrated my sons birthday at this location and I was so amazed at the professionalism the young staff had! We had 23 kids and about 20 parents and I had zero stress! We will definitely be back and can't thank you enough for making my sons birthday so memorable!! read more

Manager Brenda at this branch and her manager Swati (unbelievable to me, is the owner) are terrible. Deceitful and unprofessional. They tried overcharging us for our head count. Insistent they were right and they do a head count during the event. We deputed and even had the evidence to prove how many kids were present. We have a photo of the number of children present from a group photo they themselves take. But even with the proof they both handled themselves completely unprofessional and with attitude for questioning them. The owner Swati actually just hung up on me at the end of our call instead of apologizing for the error and doing the right thing for proper customer service. We certainly will not ever be giving them our business again and I will of course let everyone know what I feel about this facility. read more

My son and his friends and family had the best time. The staff were so helpful and how nice to have them take photos so that you can grab that later instead of trying to capture the moments yourself. Would recommend to any mom or even couple trying to create an enjoyable experience for their kid. It was the first time we actually didn't worry so much about the details and got to enjoy the party like our son. read more

I went to my little cousin's birthday party on Sunday and was amazed with the quality of the staff and place. The girl at the front desk was very inviting and our party attendant Riya did a great job at making the experience exciting and memorable! read more

Just had our son's 6th birthday party there and it was awesome! A big shout out to Ava and Hannah they did a great job! They obviously love their job and made sure the kids were having fun and everyone was happy! They constantly checked in and both girls were always smiling and playing with the kids! Thanks for making our little guy's birthday so much fun! Also if I'm missing anyone "behind the scenes", thanks for all your hard work as well! read more

It was okay. Had my nieces party here. Honestly, it's not worth how much I paid. My party coordinator had too much sass, and looked like she didn't want to be there. I paid till 6pm and they tried kicking me out at 5:50. I was told I could order more pizza if I felt it wasn't enough and once I saw the SMALL pizzas I wanted to order one more, but she said she couldn't do that. The eye rolling from the party coordinators was also pretty annoying. Then wanting a 10% tip which is 40 dollars is pretty annoying too. I would have paid it if she kept the happy face on the whole day, but she didn't. Faking until you make it or until you get your tip at least. Oh guy at the front desk was amazing he should be a party coordinator! read more

Pump It Up - Glow in the dark party. Worth the extra 40 bucks. - Trampoline Parks Near Me - San Jose, California

Our two sons had a joint birthday party here and had such a fun time! Maddie was our host and very friendly and helped coordinate the kids well from room to room. She had a lot of enthusiasm! We had our party here last year and was happy to see they replaced some of the inflatables and had some new stuff! All the kids enjoyed the party! read more

We had my son's birthday party here in March. This was my first experience at Pump it up and it was much larger than what i was expecting. The facility was clean and the staff was very polite whom made sure everything went as smoothly. read more

My daughter had an amazing 8th birthday party here! All the guests loved it and the glow party was SO COOL! The food was great as well! I would definitely recommend this for any parties or for a day of fun@ read more