This play place is every kids dream. While most of my mom friends who's kids go to different schools have all had at least one birthday party here a month it seems, we didn't get to any parties here until a few months ago. Did this place live up to the hype? YES! This place is bounce house heaven. It sort of reminds me of Wipe Out for little kids. Bounce house to play basketball, bounce house with large bouncy balls to jump on, large bounce house slide attached to bounce house. The second room that they have that I like to call the Glow Room was pretty amaze. Every kid gets a glow stick necklace (low key LoJack for your kid) and everything glows in the dark. I loved it! Perfect to chat with your friends or just veg out while your kids go crazy. They have several obstacle course like bounce houses here, including a huge slide and a rock climbing wall. Cake and food is after play but by that time everyone's pretty starving. My daughter will have at least two parties here for herself in the future. Totally dig this place! read more

Just had my daughter's 3rd birthday party here... Never heard of this place or been here before. I was initially surprised when they explained how the event would unfold. It was a bit odd, but I trusted the process. Let me say this, it was great! It was organized! It simply just worked. The staff at Pump it up was amazing from beginning to end! They ensured everything was taken care of and that we didn't have to do anything! Can't wait to come back here and will definitely be telling people about this spot. Thanks!!! read more

Kids that a blast! Ali is a great party assistant. It was a smooth process in party planning and cleanup especially for s parent.

First thing I would like to say is that this place needs to be renovated. I came here to have my daughter birthday party and let me tell you I wouldn't come here again or would I recommend this place to anyone unless they had fixed it up. So this place was very disappointing. The jumpers are old and didn't have much air in them I had kids bringing down the jumper or getting hurt when they would jump due to not having enough air I assume cause they are old and ripped up. This place also had a werid dirty smell to it. They also have arcade games and you would think it would be free games since your already paying so much just for 2 hours plus you still need to bring your own drinks. Staff didn't seem to really put any effort in anything. They brought out the pizza and left it on the side they don't let anyone know the pizza is ready and they don't even help pass out the pizza they just basically leave it there and walk out. I had brought some veggie plates and they forgot to bring it out till 5 minutes before our party time was over which was ridiculous and the balloons I paid for that comes in the package they forgot to bring them out till the party was over which I thought they would use that for decorations. They cut the cake for us which was nice but they just left it on a cart and couldn't tell the guest there's cake or anything. Staff didn't seem to talk or come out to check if we needed anything or really did anything you would think the hosts would do when your having a party. The eating area was ugly it just looked really ghetto. This entire place was dirty and old. The big birthday throne chair is all ripped up and the tables felt like they were going come apart. So if your trying to have a cheerful birthday with the host making it a great experience and interacting more and making your day feel special and you want the place to look nice Don't Come Here. Price is too much for a low budget looking place and staff not making you feel welcomed or excited to be there. read more

I had my 7th birthday party for my kids amazing experience so much fun for The kids I am Having my twins party in June scheduled as well experience was good and the people was so helpfully so I don't understand the negative review let's see how's is going to be my second party for my twins but for My oldest we had great time read more

Disgusting and rude owner. Very very disrespectful and could care less about his customers and what they are going through. This is the first time I'm experiencing something like this. I don't usually give reviews bad or good but this man crossed the line. I recommend you think twice before you book this place. God forbid you have an unfortunate event and need to cancel AHEAD of time. He doesn't even listen to you, hangs up the phone and when you call back the phone is disconnected. No customer service skills what so ever. You should be ashamed of yourself! I wish there was a zero star, I would have selected that. read more

We went on a rainy Saturday and had the place to ourselves for a while. Definitely a fun place and with a coupon it was well worth the price. read more

What a blast! This is not just for kids, adults can jump and slide, too and let me tell you, it's a good leg workout, not to mention the cardio benefits! And it's FUN! Attended a birthday party there today. Staff was very nice, party was organized and the place was clean. I saw them disinfect the tables after the kids finished eating. Gotta appreciate that! I'd recommend this place and I'd go again, those slides jumping houses are calling my name! read more

Pump It Up Van Nuys - Climb and slide, let's go!! - Kids Activities Near Me - Van Nuys, California

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Staff was great, super friendly and competent. Overall experience is good but can easily be overshadowed by the owner Mustaq, not friendly or competent. Guy shouldn't be anywhere near kids. He doesn't have any manners and acts like he's on a farm, (no offense to actual farmers). He will nickel and dime you for every little thing even when you just dropped $900 for 2 hours. Terrible customer service from this man, try to avoid him at all costs if you can when booking here. read more

Clean place! Kids had a blast! Staff is amazing! I appreciate the owner! He was so sweet and helpful! Great experience overall!

Here as a birthday party guest and it was just average. I have been to several pump it ups across California and in Texas. This was the smallest and most basic I have ever seen. Missed the music, bubble machine, ample parking and a few other things i'm use to. The kids had fun so that's really what matters. Reviews about things being old, broken and hot are accurate. The party room is tight. Again I was a guest not a host but for the price I would expect a little bit more. read more

Terrible place made a big mistake booking an event here never again. The place is dirty run down and charge way to much for what they give.

They only have inflatables which is pretty cool. The rock climbing thing was pretty fun for the kids. Parents can wear shoes as long as they dont go on the inflatables. Has own parking. Cool part is you get 40mins in one room then switch to another room for 40 mins then eat for 40 mins. This is a better system than spending 1 and a half hrs in one room where it can get stale. Only negatives is that you have to pay to play air hockey and the mini rides inside the room which is pretty whack. If you rent the room everything should be included. No mirrors in the bathroom. What? read more

I've had two birthday parties at this location and I can't complain. The hostess were very helpful, decorated everything and served the kids. I love the privacy of the whole thing and how kids have their own space. read more

I had my son's 6th birthday party there last weekend. The kids had fun, but overall, I wouldn't recommend it. When you book the party, they send you an email saying someone will reach out to help plan your party. No one reached out to me for 3 weeks. So finally I called them, and the person I spoke with said someone would call me the Monday of the week of my party. Um, thanks for the planning in advance. Then when the party girl called, she left a voicemail and spoke so fast that I couldn't understand what she said. When I called her back, she was asking questions about how much food I wanted to order but instead of just jumping into questions, I was expecting her to advise me on what to do. She didn't seem very interested in this job, anytime she spoke it sounded like she was just reading me a script as fast as she could, and she didn't care less about helping me plan my party. She offered no help whatsoever. When the party was going on, I was assigned two people who were there to "help me". They set up the party room, but anytime I went looking for them, they were literally laying down on tables in the back room, the girl was practically sleeping. Not once did they come to me and ask if everything was going OK or if I needed anything. I had paid for the photo package, but the party room they set me up in had a broken TV so we weren't able to see the photos during the party. They comped it for me, as they should have, but it was very disappointing to find out we couldn't see the pictures until it was time to go in that room and I asked them about the TV. My son had been to a party there before and was looking forward to that, so it was disappointing. I also brought a CD to play specific music while we were there but... guess what...the CD player was broken too. This place is so run down, I'd be embarrassed if I was them. Then, at the end, they had the nerve to hand me a receipt that shows how much to tip them, with 10%, 15% and 20% options. Uh, yah, not gonna tip too high since they barely did anything. I tipped as I'm a nice person, but they certainly didn't earn a 20% tip on a $800 party! I've planned my son's parties at other indoor playgrounds in the area through the years, and all the other party places had much better service and communication than Pump It Up Van Nuys. We will NEVER be back to this location. I suggest the owner of the place book a fake party and see the horrible customer service their employees offer to guests. Oh, and also, their email invitation system sucks. I tested it by sending emails to my husband and myself, and only I received it, not him. And several people invited said they never received the invitation either. Skip theirs and use a regular evite. read more

Thanks for ruining my child's bday Booked a party at 10am. Then CALLED to change it to 140pm. Months ago. Spoke to a real person. Called back to confirm even. I go check the week before- oh turns out my reservation is at 140 AM. Because a 6 year old wants to party in the middle of the night. Also apparently it's my fault for not checking my email closely enough. why would I even assume a 140am party?! That doesn't make any sense. Manager was absolutely no help. My only option is a discount at a different time slot or different day. None of which works with one week to go to the party. So thanks for screwing up and being absolutely zero help on finding a good solution. read more

Very disappointed! Nothing like their website at all! I had my sons birthday party at this place and regretted so much, customer service lacks, no one comes to check up on to your party, you have to go look for them if you need something. You literally get " papa johns pizza" in this room that looks like a break room , the "arenas" as they call them are ridiculously small and their so called "glow party" is a joke, kids literally get a glow in the dark necklace to play in a room with the lights off ! I honestly felt robbed after paying them $800+ and getting horrible service at a horrible place! Never going back and for sure I'm spreading the word about this place read more

Absolutely AMAZING customer service for party day! Very easy and professional booking process via online and the week of party front desk hostess called to confirm and build food choices etc. on our package choice. The hostess answered all my questions patiently and thorough. (First time there and having a birthday party for my sons party so def had a lot of questions) lol The 2 hostess provided on party were phenomenal they loaded & unloaded all party supplies, set up decor n clean up decorations we provided. They kept the flow of the event going from room to room and then our final party room with food n drinks. The kids had so much fun, including parents on the inflatables. Bathrooms were easily accessible and clean as well as the lobby area clean with accessible hand sanitizer. Awesome, awesome, awesome place to have ur childs birthday party. Would highly recommend this MoonBounce place! read more

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Indoor bounce houses are relative to what you've been to before. I will say we went to Scooters Jungle a few weeks before so I am comparing Pump It Up to that. I like the intro video, but one thing is false: employees don't stick around inside rooms for help. The idea of switching to two different rooms is cool and although the black light room is cool, it's also dangerous. The games inside the first room you had to pay for (included at Scooters Jungle). These places are money making machines on the weekends if done right. I thought it could have been a bit cleaner and kept up. Food is about the same at all these types of places. Not bad, but I'd say this location is par for the course. read more

Great staff, Awesome owner, super clean facility the kids loved it there. It was a seamless process you show up and the staff takes care of everything. From setting up the party room to a Spider-Man playing with the kids. read more

Well it seemed clean but moved way to fast for me. I was a guest with my 3 year old. I think we were there a total of 3 hours. Definitely a factory and push you through. Also - really whack that in be 3rd room they had files and storage behind all the jumpers. Like - purge that stuff. read more

Pump It Up Van Nuys - Kids Activities Near Me - Van Nuys, California

THE OWNER IS BEYOND DISGUSTING! He's not only rude, but has no respect and just wants $. We came in for a field trip. They turned on the lights at 2:55 and we paid up until 3:00. NEVER RECOMMENDING THIS PLACE TO ANYONE. read more

I wish I read the reviews before booking this place for my son's birthday ! First of all The owner of this place is insanely rude ! He called me 2 days before the party screaming at me and threatening me to cancel my party , just because I asked his assistant if I can add a tray of kosher food for my kosher guests !! I got their ultimate party plan which was the most expensive one , they gave me the minimum basic! The party character showed up for 5 min , the glow room we had for less than 5 min and they turned on the lights ! We had absolutely no assistance in any of the rooms , and everything I just typed were included in my ultimate plan !!! If you wanna throw a chunk of money in a trash can , you are at the right place !! Btw I made sure telling my guests to not to book this place for their kids . read more

My Son LOVED IT!! I work around the corner from there and never knew it even existed. Went there for the first time a week ago for a birthday party. My 4 year old son had a great time. Very Clean. Many jumpers and different types. Jumpers, slides, obstacle ones.. They were all different It was great that it was private. They moved the party along to different sections, which was great. Everyone was very nice and attentive.. read more

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We attended a birthday party here and it's literally a sensory overload. The kids seemed to really enjoy it, though, especially when they turned out the lights and had the black lights and lasers going in the massive bounce rooms. The reason for the dissatisfaction comes out of several incidents: 1) The cheapness and poor customer service of the front desk staff. We tried to play one of the 75 cent air hockey tables and after putting money in, it didn't work. It hadn't been plugged in, and when we asked a staff guy working there, he said the front desk staff would refund us. When I went to ask the staff for a refund, they argued that they "didn't own the machines" and didn't "have any quarters" to refund me with. Needless to say this petty slight put a damper on the rest of the visit. The original staff guy apologized, saying he was "new." Guess they didn't train him on cheapness yet. 2) Disorganization. Before the food room was ready we had to wait around for ten minutes with the kids while they got the room ready. Couldn't they have at least allowed them to bounce more instead of waiting around bored? When we finally got in, the drinks weren't ready either. 3) Cleanliness. We noticed the floor in the food room was pretty sticky. Maybe 10 minutes to clean up the previous party wasn't enough time with the short staff they had that day? read more

Last month i had my son's bday party here, got the package plus I added a character Spider-Man...... everything was good the jumping, fun and the help we got from their personal was really helpful but the only reason is 4 stars is because I think the characters gotta do a better job specially not carrying their phone, wallets or keys just for a better presentation to the kids read more

Pump It Up Van Nuys - Kids Activities Near Me - Van Nuys, California

If zero stars where available they surely take it. They have been holding to deposits (since when covid started). Numerous calls and not one single one returned. Kept calling and I told the representative I wouldn't want to continue with my booking per covid safety measures. They offered a later date, which was fine but a the date got closer and i didn't hear back from the "party planner" who was supposed to contact me I called. I was then told they were going to be closing. I expressed once again I would want my deposit back as per an health emergency I would not be booking and it would be unsure of when this covid (which is still around) will pass. Pump it up -Van Nuys rep took my info down and again I was supposed to be called back "to arrange my deposit pickup". No one ever called of course but instead a few days ago I received an email about a booking cancellation for Dec 2022??? I never did nor authorized. I called the venue and the owner was absolutely disrespectful, careless. He said let me take your number (oh I know how that goes) so sure thing I gave it to him and shortly after I asked him can you repeat my number I just gave you? Ha!! Who do you thing your dealing with here?! Of course! He didn't know what to say, and he raises his voice exclaiming "I'm gonna hang up" And did. Completely pathetically incompetent Mr M! Will be advising legally since that's the way he wants to do business with me. read more

This is the first time I celebrate my daughter's birthday and it was awesome,great place and well organized,kiddos had so much fun!!

They don't really care about the kids or any business you bring in. was very upsetting to come in the summer break with10 kids for some good time and to check the place for our future parties....just to find out that the doors are open, no any party running But- still the kids can't go in to play! And when I confront the owner - he said that he doesn't want any business... So, I think we will not give him anymore business!!!! read more

We want to thank everyone from Pump it Up to make my son's birthday awesome! Staff were so helpful in planning his party. All my guests had so much fun specially the kids. My son had an amazing time. read more

The staff was unfriendly. You would think for the price, you would be treated differently. The two rooms were fine, kids enjoyed them but when we went back to the food room to celebrate, it was hotter than hell. We told the staff and all they said was, the air is on. Everyone was sweating. I would not recommend to anyone in future. read more

If you look at Mustaq's response to my review below he concedes to to sending his "policies" one week before event which was still two weeks after we booked on the representations of his employee. Mustaq, all the bad reviews cannot be a coincidence. You may not care but I assure you that the people seeing these reviews will. Thank gawd for Yelp. read more

Went to my favorite three-year old's birthday today at this location and had a blast. He party was two hours and started off in one room of four bouncy houses and then continued in a glow room (where the lights are turned off and neon lights and trinkets are passed around to the kids). The lighting is enough in this room to see all the kids. Luckily, I wore my special neon yellow jeans so my legs served as basically two giant glow sticks. I was like a buoy in the sea of kids and crazy-print carpet. After the kids pooped themselves out of the bounce houses and slides and climbing walls (adults can play too!!), the kids were served pizza drinks and cakes. I was very impressed by the staff. There was a young man who seemed to be in charge of the party and made sure everyone had what they needed. They were pretty seamless with the movement of the kids and they brought out all the presents and leftovers nicely packed to the birthday boy's parents' car. The parents were pleased with the party, too. I would recommend this location for a kids party for kids ages 3-7 and for Peter Pan parents as well! fun spot!! read more

If you think your getting a private party you are not. Guests from other parties can come in and join in on your party. No one is controlling anything. Wish this place was better run. read more

This is our second time throwing a party at this location. With all the covid restrictions and guidelines, the owner did his best to provide a wonderful experience. He answered all questions and was attentive when we were waiting for our party time to begin. The staff was super friendly and helpful. They did their best to accommodate and always were communicating with us about the time and what to expect next. We had a great time and the teen boys had a memorable experience. Thank you again for a wonderful time. The owner and staff were just great. read more

We had my sons birthday party at this location. The staff was great but we were given a product that we didn't ask for, glow party. The day of the party all of our guest came into the glow room and to our surprise the Air condition was broken. When brought up to the staff they told us this issue happen the day before, it would've been nice for someone to call and let us know. Then when we went to pay for the party they "took off the glow party" the check. Why would they need to take something off if we didn't ask for it or agree upon it? When I spoke with the manager about this issue he was very rude, and defensive about the whole situation and hung up the phone. Bottom line place is fun, kids had a good time in the first room, but beware of what they add on to your booking and hopefully you won't have to deal with the manager. Good luck read more

I would have given this place a 4star but the young black female with long hair that was attending us in unit-B at 1:30pm was so serious. It was way to obvious that she hates her job. She walked around with a pist-off look. Not once did I see her smile. When you work around children and especially in an environment that's related to customer service you would expect a smile. She is definitely in the wrong field of work. Would have loved to have my kids party here. But if that's the attitude the employees are allowed to have while tending to a party I will look else where. I don't want my guests to feel put out. read more

Very unsafe no supervision of kids in dark room with large inflatable slides. Additionally, staff are unprofessional and, extremely young and rude. If you're considering this place for your kids birthday or invited to birthday here stay away. Plus their waiver is a joke. Don't bother. read more

I just had my son's 5th birthday party here and it was a great experience. The staff was very hands on and super friendly from the beginning to the end. My one complaint was that we were not allowed to bring food of our choice to the facility. They were SUPER strict in regards to this. I understand if you don't want to let us bring our own food, but the food options they offered us were so limited. This was the only downside here. read more

Beware guys, first they are way Under staffed with teenagers who give poor service at this location we waited in line for 40 minutes just to pay. Would not take our Groupon even though the Groupon says they would. Said we have to buy socks and and T-shirts to go in. We left and didn't jump around for $100.00 this place is looking to take advantage of people by not being Transparent of their fees until you arrive. read more