Amazing customer service! They always go above and beyond to help me. I appreciate the family feel and quick service. Thank you.

Great service every time. Quick and efficient, as well as friendly staff. Mishonda was friendly and welcoming - made the whole experience positive. read more

Terry at the front desk at Big O Tires in Tustin was friendly and very organized in a very busy environment! . he ordered my specialty tires Ana got them the same day. I can the next day first thing in the morning and my tires were serviced right away. excellent customer service and good selection of tires too! Rachel Swardstrom read more

The phone system let me make an appointment with the AI agent. No human ever answered the phone and there was no option for it. When I showed up the doors were locked and everything was closed. No sign saying closed. The AI agent even said "yes this store is open on Easter Sunday." Update: they texted me back 2 days later (apparently they had a lot of calls) and acknowledged that the AI system is buggy. Apparently scheduling appointments at closing time. So moral of the story, don't use the AI phone system at Big O Tires read more

Prices are all over the place, service is spotty and slow. Need to constantly follow up and check in. Was offered a "cash price" and no receipt. If you're good at negotiating this place is for you, but if you like clear up front pricing would not recommend this shop. read more

Unfortunately was scammed by Terry. Spent $6k+ to get work done in order for my car to pass smog and was never able to pass smog. Was given a run around, paid for smog 3 times out of pocket and still no real solution. This comment is being left before I report to corporate with a refund for the faulty catalytic converter. I hope this helps. read more

I highly recommend this place , we got turned down at a different tire shop called american tire shop. My partner called Big O Tires and let them know we were a few minutes away. With only 20 min to spare they still helped us out. They did not take long at all. Great price. Great service and employees are nice here. read more

Big O Tires - Great tire shop - Tires Near Me - Tustin, California

service was very quick but also great quality! front desk prove provided excellent customer service.

Excellent service as always. Ooo me in on a Sunday at 3:30 pm with 4 pm closing time. Stayed there till 5 pm, well past the closing time, just to get this done for me, which I truly appreciate. Lovely bunch here, do a solid job! read more

Great experience! Terry and the team were honest, responsive and so nice. This is my new go to mechanic shop!

I have been going here for a long time. They always offer great service.. pretty sure they can match price with tire rack and Match or prices from other local tire shop. They are always quick and professional with a smile. This is where I go also when it comes to patching tires, they are very accommodating, and will fill your air if you stop by for free. And make sure and leave a tip for that. read more

Service was great, everyone is very nice. Oil change and tire repair did not take long.

This place is so amazing and they are extremely honest which is rare these days. I had a car that was jerking and totally not reliable so through a friend I took it to Big O Tires. They had to change a bunch of sensors, modules and a transmission. They actually told me that one of the sensors they replaced didnt need replacing and put the old sensor back and didnt charge me which saved me about a 1000.00. read more

Mishonda provided excellent customer service and was so knowledgeable and friendly. I will definitely be back to buy new tires! read more

Professional staff and great service. I scheduled an appointment on line and have spoken with on separate occasions Mishonda, Juan and Terry and they are very helpful and were able to squeeze me in for work on my car multiple times. So far they've replaced my wheels when they were really bald after some heavy rainfall, some headlamp/wiring issues, as well as the water pump which was leaking coolant. The interior is clean and has a bathroom and coffee while you wait. The staff updates you without prompting letting you know the progress of your vehicle's repair status. Overall a great repair experience and will be back for new serpentine belts and spark plugs for my car's scheduled maintenance. Thanks so much! Mishonda is super nice and went above and beyond for my first time there with the phone call making sure that I had the right address and location. A better value than matineance with the car dealership. read more

30 minutes until closing and I roll up with a low front tire asking if it can be fixed. I explained I'd never been here before but my son bought his tires here several times. Terry Ly helped me. He explained that fixing the tire depends where the damage is, but if it's fixable, the cost is $45. I said OK and hoped I didn't have to buy a new tire (or two). It's now a few minutes after closing and the tire is fixed. Terry said, since it's your first time here and we want to see you back ... no charge! I was shocked! I tipped $20 and was on my way. Thank you so much Terry and Big O Tires. What wonderful customer service. I will definitely be back! :) read more

Great service! The manager, Juan Chanelo was awesome and took great care of me. They patched the nail hole in my tire and saved me money too. read more

Unpleasant experience from entering. Seemed a bit pissed off for some reason but regardless got a little better later. Forgot who i talked with but was told it may have been him. Later the original person i talked with called, after this service, to find out it was someone completely different. First impressions are important. Couldnt find issues and was asked if tires were bought there. Started bad mouthing the tire store and alignment store. Issues persist and was told bad wear was likely due to slight rotor warp. Didnt solve the issue at all, and later found out it was the manager that was helping me out. Every issue that i stated were not properly written on the invoice, only their recommendations for one of the issues i stated. I checked while they were doing their inspection and only saw them taking off the tires but didnt remove the bottom cover. Very dishonest and lack of skills? Disappointed. read more

Very friendly & honest service, and quick to get things done! I love how organized they are here, as well.

I've been bringing my cars here for years for regular service. I think they are fair and straightforward with their service recommendations. One manager said it's because they do it based on inspection where the dealers tell you things need replacing based on their mileage or time schedules. read more

Ive been here two times for alignments on my vehicles and the service is always quick and easy! Affordable prices for good work.

I replaced a pair of tires for my Tesla X and noticed the tires were used. They insisted they were new but I didn't believe they were. I have replaced plenty of tires in my lifetime and know what new and used tires looked like. I have been to this tire shop many times before but will never go back there again. read more

I've been coming here for over a decade and Mishonda & Juan have been awesome every time! The shop got all new tires on and a few other basic service items sorted out before we needed the car to pick up the kids! I'm really happy that all of the tires I've bought from Big O come with lifetime rotation and balancing, which we'll definitely need with a hybrid drivetrain, and at a great price! read more

This being my first time at BigO Tires in Tustin I wasn't sure what to expect. I had such a wonderful experience! Thanks to Mishonda and Gabriel who went above and beyond to help me. I was able to get my car serviced (same day as I called) with new tires/alignment as well as new tire sensors. They also let me know I needed new back brakes and brake pads which I much appreciated. Their commitment to excellent customer service is admirable and I will definitely be coming back if my car is in need of any service. Would highly recommend this establishment to friends and family! read more

I've trusted this shop for not only buying new tires but for also anything mechanical for my '18 Tacoma. Honestly the mechanics do a great job and I'll keep coming here for future services. read more

Shout out to Juan who helped me get home safely on a Saturday night while waiting for the tire I needed to be ordered and installed on Monday. My new car does not have a spare (ugh!) so I could've been stuck. read more

My tire started shredding on the freeway while en route to a big holiday event. Big O Tustin was the nearest shop. I pulled in and told them I was still hoping to make it work with my plans. They got the job done; changed all 4 tires on a Sunday during the lunch hour and got me on the road. I got to my event just 5 minutes late--a miracle!!! They're great; the manager Mishonda was straightforward and on top of it. Thank you!! read more

Mishonda went above and beyond for me, customer service is always a plus for me & they have that there. It means a lot to me & am forever grateful for that, she made it so fast and easy and was very helpful. Will be recommending to everyone. Thank you again Mishonda!! read more

Amazing ! Went into the shop after my shift was over. I noticed there was a nail stuck in one of my wheels. I explained to young gentleman what happen to the one wheel and he was on it. Everything was done quickly and clean. I highly recommend going for any tire issues they will have you right. I would come again. They also have great prices on patching wheels. 40 for cash and 45 for card. read more

Big O Tires - Nail stuck in wheel - Tires Near Me - Tustin, California

Great service! Quality work very affordable As soon as you walk in you get a good vibe store is super clean everyone has a smile on their face Mechanics do great work and get done on time read more

BEWARE -- misleading pricing and unnecessary work. I should have known better. I made an appointment because my tire pressure sensor light was on. We had already checked and filled the tires, and the pressure was fine. Within about 15 minutes, I was told that one sensor was bad and another had a battery that was "about to go out." I was quoted around $127. I agreed to fix the issue. An hour later, I was told they were taking my car for a test drive, which struck me as unnecessary. After questioning it, I was told the car needed to be driven for 15 minutes for the sensor to reset. I asked them to call the technician back and stop driving my car if the light was still on--I would take it to the Yorba Linda location instead. Despite this, the car was driven for over 15 minutes. When I checked out, the bill was almost $300. They had decided to replace both sensors without clearly confirming that with me. I said "change it," meaning fix the problem--not do additional work to increase the bill. This is not the first issue we've had with Big O. If you go here, insist on getting the old parts back and the boxes for any new parts--otherwise, you can't be sure what was actually replaced. Do NOT go to the Tustin location. Especially if you're a woman, get a second opinion. read more

Juan was an absolute rockstar. We pulled up before they opened at 7 and were anxiously waiting for the doors to open. We're on a road-trip to Yosemite and my tire was flat, we tried to patch in San Diego before getting on the road and it held until we got up here. Juan was so professional and helpful - they didn't have the tire we needed in-stock so he had it delivered to his shop and we were back on the road by 7:45am. He was solution oriented, quick to help and overall just a great experience. We don't live in the area but wanted to share our experience to let people know how wonderful this shop is! If you're in the area and in need of new tires, definitely stop in and see Juan and his team. Thank you again! read more

This was my first time at Big O Tires and it won't be my last. Juan Chanelo took great care of me--super friendly, knowledgeable, and honest. He explained everything clearly and didn't try to upsell me. The service was quick and smooth. Great experience overall, highly recommend asking for Juan. read more

I had a great experience at this tire center. The staff were extremely friendly, patient, and knowledgeable. Service was fast, honest, and efficient. It's hard to find such good customer service these days--highly recommended! read more

Called in the am - got my tire shipped - had my truck back on time as promised - very courteous and helpful staff. Highly recommend if you need tire repair or installatio. read more

I had them change a tire for me, and during the tire change the tech said I needed new brakes and rotors. He said they were metal on metal, and gave me a quote for 1k for back brakes only. I took my car to a specialist because the brakes never squeaked or had a grinding noise, so I knew that wasn't correct. Sure enough, I still have 35-40% left on my brakes. This place is fine if you need something small, but be prepared to be hustled for an up-sale on things you don't need. read more

Amazing service! I am so impressed with the ease, timely and nice service I got from this Big O Tires service center. I came in with a nail in my front driver tire but I did not have a lot of time as I was in a hurry and have a busy day but Mishonda attended to my concern and offered me the service I need. My tire was repaired and I left in time. Will definitely come back for my future tire needs. Great customer service, efficient, quality and friendly! read more

Went in for oil change. I had a service offer from them for $69.99. this offer included 5 quarts of oil, inspection and tire rotation. My vehicle requires 5.7 quarts. So, Big O Tires now quoted $107.00 for the same service. $37.00 difference for .7 quart increase.... somehow it doesn't seem like a fair increase. Beware of these unsavory business practices. They lost my repeat business, because of their price gouging. read more

This place is so helpful, not the first time here, the tire team is fast and efficient. Mishonda up front is always there to help and her customer service keeps us coming back. This is our tire place every time. read more

Just want to give a big shoutout to Big O Tires in Tustin--Juan is amazing! Got my car in and out quickly, and his customer service and attention to detail were top-notch. Overall an awesome experience. I'll definitely be recommending him to others! read more