I was looking for a safe, reasonable, reliable car for my daughter who was going away to college. I…read moresaw a good deal on a car on TrueCar.com and called Rocket Auto Sales to see if they still had it. When I found out they did, I raced over there to check it out. Tony, the owner, helped me out. He seemed very honest and trustworthy and made me feel comfortable. He gave me a Carfax on the car and a great price on it. My daughter loves her car and we've had no problems with it! Being a woman and having to look for a car could be a horrible experience. it's hard to find a dealer you can trust and who won't take advantage you. But this experience was really refreshing! I'd totally get another car from Rocket Auto Sales and recommend them! Thanks Tony!

I have never been treated with so much disrespect. they have a new sales man, so rude. I just left…read more6/6/26 from there at 11am. first thing, did not want us to test drive. my husband and I are covered in tattoos so I'm thinking it's because of that. we informed him we were interested in paying cash, he still proceded to be very rude and asking how our credit was.... my husband then went inside to speak to his boss since we have bought several cars from then and our family. the boss came out and told him to let us test drive it... the sales man proceeded to roll his eye and with ask for a driver license. As I am going to hang him the driver license he mean mugs me... we just decided to walk away. no one should be treated like that

My husband wasted a work day to go see a car that they told him that they would have at a certain…read moretime and when my husband shows up they told him they dont have it and thought he wouldnt show up. Unprofessional. Spend your money somewhere else.

This dealership is sketchy at best. I saw a vehicle I liked online. Made an appointment to come in…read moreand see it, as the dealership was over an hour a way. Sales person said vehicle would be ready. The dealership is in a neighborhood the salesman said I needed to keep an eye on my vehicle. Not reassuring. There was no parking. I drove around the block twice. Cars were everywhere parked on sidewalks and all over. Called the dealership and they moved a car parked on the sidewalk and told me to park there. This was on Kedzie (busy street) and the plentiful foot traffic barely fit by my truck, making me worried about my truck being damaged. When I saw the vehicle it had a lot of unmentioned body damage issues. It was surrounded by many other vehicles they were selling. It couldn't be moved out easily for a test drive. This was going to be a second vehicle and had planned on buying the vehicle, but due to all of the issues I've mentioned, I just left. Avoid this place.

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

Thank you I love my Tahoe will be back for my second truck and definitely sending my family to you…read morefor theirs!

scam they tried selling me a truck that broke down they better give me the cash i gave them they…read morewant you to make a deposit right away and sell you a broken down car

Ladies and gentlemen! We have a classic "let's screw undereducated immigrants" kind of sche…read more.. dealer. Let me show you a little example. Take a look the attached picture with numbers for my financing numbers provided by them. We are looking at over 2k In fees and taxes. Sales person Mike wasnt able yo exolain any single one of those. But all those fees are a way for dealership to make money, so lets take a wuick look at tge bottom of the page. keep in mind that mike checked with his manager and said that I'm looking at 26% interest because of my credit history, yes my score is pretty low, but without any serious issues. 42 payments $316 each. Even though I spent good amount of time crunching the numbers I still couldn't understand how total amount of those payments relaits to numbers on the spread sheet. Take a look yourself. As a verdict - obvious attempt to screw me over.

I didn't have a bad time dealing with these guys but it could have been better. Let me tell you. I…read morebought the first car sold at this establishment, I honestly did. This place hasn't been open very long. I bought a 2002 Nissan Pathfinder 1 owner who took care of the car. I didn't even go in for the Nissan I wanted a 01' Cherokee, but it didn't look like i wanted it to look. I so happened to see the Nissan there and inquired about it. I checked the carfax and 1 owner always gets my attention, the owner took care of the car. I was sold after a little negotiating with the price of-course. My only problem was with the radio,CD player did not work. Was a hassle to get the car looked at but I finally did. Result was CD player still didn't work (which i should have looked at, I got side tracked, could have knocked a couple hundred off) and I wasn't going to wait for another car to come in so they could yank one out and put it in my car. I then went to Crutchfield. I would give the Dealer a 3.5 if I could I think 4 is a bit to high. You have to understand the nature of the beast. "USED" cars there will be problems no matter what. As for customer service it wasn't great but they had just opened things were a little crazy so I gave them the benefit of the doubt. DO YOU HOMEWORK. Test the car, look under the hood, under the car, check the levels. Edmonds.com, research the car, what kinds of problems come up after so many miles, what price is fair? I was fortunate took the car to my mechanic Nal who is a wiz with foreign cars, he said I got a great car for the age and miles. Had the car a year now, only put about $500 bucks in it - changed belts, pulleys, oil, bulbs, breaks, and alternator. Not bad at all, my guy is good and charges low prices. So, a used car dealer is a used car dealer, with these guys alot of it is on you and negotiation skills. If you want a car to run NEW then BUY NEW. These guys aren't bad just do your home work , and don't be hell bent on one car, be open minded and patient. I'll give them 3.5

Traveled to half a dozen for dealers before I discovered Metro Ford. If you're looking for a…read more'palace' of all things FORD this is probably not the place - as this dealership is one of the originals from the Western Avenue Car Dealer Row - but if you're looking for the best possible deal on a new vehicle you should check these guys out. I love their idea keep the show room simple overhead low and best possible prices are given... I did not work with a single person but this team acted like a family and took me through the buying process with as little pain as I've ever experienced an auto dealership. Avery, Cesar and the whole team were great to work with! If you're worried about buying in the city is the fourth vehicle I've purchased within the city limits and I've always lived in the suburbs - I think you can get a better deal in the city then you can in the burbs. Check these guys out

Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer…read moreservice is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate.

I'd give 0 if I could. Every car on the lot is a lemon, most with severe accidents, with thousands…read moreof dollars of repairs needing to be done. I'm sure they're mechanic shop is a joke and a front to ease buyers concerns - I didn't see a single person who looked like they knew what they're doing with cars, just $$$. They sold a vehicle needing 8k in repair - the driver airbag had been deployed and stuffed back in, which is in of itself illegal to sell as is. MAKE SURE YOU READ EVERY PAGE ON THE SCREEN, ZOOM OUT. DO NOT BE RUSHED OR DISTRACTED. THIS IS YOUR. MONEY. The pages that we signed were printed out and we noticed we had not been shown a full side of the auto check/audit/report. I asked to start each vehicle except the one we bought, which had all the right fuses and codes removed to prevent me noticing any problems. I got a free consultation with a Consumer Fraud Protection Lawyer who would team with the State Attorney General to sue them. We came in and told them that, they agreed to let us switch the car. We did our due diligence and made the best pick. I WISH I SUED. Only cost is if you win, and I'm happy to make these guys pay the money I just gave them to a lawyer protecting them from me.

I went to purchase a vehicle & was given the run around the check engine light. Completely…read moreunprofessional & untrustworthy, I will not be recommending this car lot to anyone.