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    Quality Inn

    1.4 (20 reviews)
    PriceyHotels
    Open Open 24 hours

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    Angeline B.

    Where do i even start?! I don't want to be that person that says "if i could give it 0 stars i would", but oh my is that an understatement. Let's start with #1. Customer service: AWFUL. The literal minute i arrived here i walked in to find the man at the front desk being incredibly rude to the polite elderly woman asking for help. She has asked a simple question and he belittled and disrespected her, not only with his words, with his attitude!! He offered her no help, my boyfriend actually loaded her cart and brought it to her room for her. I wish that was all. Checking in his demeanor was very aggressive like. Frustrated, aggravated, inconvenienced if you will. After checking in, we brought all of our bags to our room to find a decently put together room. Didn't appear "dirty". As we looked closer we found these weird paint marks left in numerous places scattered across the room. And this chair EXTREMELY stained and dirty. There's no ventilation in the bathroom, mold in the bathtub, ceiling is caving in numerous places, shower curtain is dirty, among other things. Here's where i decided i was over it.. after getting out of the shower i went to dry my hair, realizing the lower level on the hair dryer, doesn't work. The high level was too hot so i called the front desk (all of this is the same guy). He proceeded to come to the room to "check it". He rudely snatched up the hairdryer, turned on the highest setting and said "it works" in the most inconvenienced tone he could muster. I pointed out what i meant and explained i didn't say it didn't work i said a SETTING doesn't work. He dropped the hair dryer on the bathroom vanity and said "this isn't enough for you?", i said "it's too high and it burns" and he said "well i would have to replace it. and i'm NOT doing that." I escorted him out of the room, and i am now writing this. The guy who runs this place is RUDE, inconsiderate and should not be in a place of authority in any business where decent customer service is a requirement. Now for Food: Breakfast was not great. Very small selection, no "real food". You had the option to make yourself a waffle but the batter was so watery it wasn't even the slightest bit appetizing. The yogurt was separated from itself and looked expired. The milk wasn't cold, and coffee dispenser was DIRTY!!' And water was not an option. There are 3 choices of cereal, all of which were stale, and hadn't been covered correctly since arrival. This place is unsanitary in all versions of the word. Safety: I personally wouldn't bring children here. It's super dark throughout the whole hotel and no one within the staff is friendly and they all make me extremely uncomfortable. I would come prepared and aware of my surroundings if staying jerw I know this place is tempting given the price is reasonable. But please, just pay the little bit of extra money and go to the Hampton down the street. It's not worth the few extra bucks.

    Leaking windows in a musty stairwell.
    Tammy Jo F.

    We go on a fishing trip from Ohio to New York every August. On our way back home we always stay a night in a hotel. We are Choice Hotels members so we looked for a Choice Hotel to stay in this year. It was nearly 9 PM when we found the Quality Inn - Lockport, NY. There was a line of 3 patrons waiting to be checked in when we arrived. The hotel staff member on duty was rude to the older gentleman in front of us. The staff member was rude to me as well. I asked his name and he told me that it is "Jared". Jared gave me our room card and started to walk away. I asked him which entrance we should take to most easily access our room from the parking lot. He shrugged and pointed to the right side of the hotel, adding that "there's a side door over there." My husband and I were collecting our luggage from our car when we spotted Jared smoking cigarettes in the parking lot. Is a smoke-break more important than your patrons? We could not find an elevator in this hotel so we had to pull our wheeled luggage up a flight of stairs to our room. On the way I saw a can of SKOAL balanced on the top of the fire extinguisher glass. How long has THAT been there? As I was unpacking our luggage I opened the curtains and adjusted the air conditioner. The carpet near the air conditioner was soaking wet! So much so that I had to hang my socks over the tub to dry out. I noticed a small white bucket under the left side of the air conditioner. The hotel staff obviously knows that this air conditioner leaks and this was their solution to the problem. The toilet in the hotel room was much lower than normal, there was a giant spider on the wall in our room, the refrigerator in our room was not operating (unplugged???), the hallways smelled musty, the windows along the corridors/stairways were leaking and had buckling plaster, the beautiful intertwined palm trees in the entryway have rotted leaves that no one has cared to groom. I reported our unsatisfactory visit the following morning to hotel staff. I took pictures of the worst of this and posted them. When I called Choice Hotels to report our stay here they seemed shocked that there wasn't an elevator in the hotel. Ugh! Get it together or dump this hotel from Choice Hotels!

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    Very bad ac not working light not working lock on bathroom not working not like I expected

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    Lockport Inn & Suites - Courtesy book

    Lockport Inn & Suites

    (34 reviews)

    $$

    We have been traveling across the country for several years.. I belong to a group of women…read moremotorcycle riders and we enjoy our time out seeing the country.. This motel and the folks who run it absolutely made our visit there so wonderful.. The hotel is just a gem!. A wonderful area to sit outside and enjoy. When you enter the room , you are just amazed at the size.. A couch, a table, two beautiful wing back chairs, The beds are so comfortable and the pillows are a dream.. And outside the bathroom sink as well ask one in the shower/toilet area. This really makes it wonderful for a couple of people to get ready. This is a family owned business and they are so dedicated and work together so to ensure that their guests are comfortable.

    Coming back to my hometown meant I needed a place to stay, and the Lockport Inn & Suites delivered…read morethe kind of hospitality that seems harder and harder to find these days. I arrived very late, and by the time I checked in, most of the local restaurants had already closed. I figured dinner wasn't happening. That's when Mark at the front desk stepped in and offered me a slice of pizza and a few leftover wings. After a long day of travel, that simple gesture meant more than he probably realized. When you're hungry, it's late, and you're back in your hometown, kindness like that leaves an impression. This is more of an old-school hotel, and I mean that as a compliment. Real drinking glasses instead of plastic cups. Friendly people. A comfortable atmosphere. It has a nostalgic feel that reminded me of a simpler time. The location was perfect for everything I wanted to do while visiting Western New York, making it easy to reconnect with places and memories that matter to me. Is it the newest, fanciest hotel around? No. But it offers something that's becoming rare--genuine hospitality and people who care about their guests. I thoroughly enjoyed my stay, and the next time I make my way back to Western New York, this will be one of the first places I look to book. Thanks again, Mark, for making a traveler feel welcome. That small act of kindness turned a good stay into a memorable one.

    Hart House Hotel - Comfy beds

    Hart House Hotel

    (5 reviews)

    We planned dinner and an overnight stay for our anniversary. I made a reservation for one of the…read moreloft rooms and then tried to get a restaurant reservation. Tried the website first, but it seems to work only for the coffee shop - no times after 1 pm. I called the hotel, and the desk clerk took my information and promised to get it to the rest. mgr. After 3 days with no reply, I called the rest. directly, and got voicemail - they promised to respond within 24 hrs. After 3 more days with no reply, I cancelled the hotel reservation.

    Hart House Hotel is the perfect place to stay at, if you want to get away from the fast paced…read morecorporate world. All of your communication with the hotel is done through text messages. This includes checking in and any other needs you may have during your stay. This hotel only has 4 hotel room units (located on the 3rd floor) to book for your stay and each room has their own theme. So booking in advance is a must. Also when booking you get to choose the room you would like to stay in. Unlike franchise hotel chains, there is no front desk, bell boys, lobby, or swimming pool areas. This may not appeal to the traditional family vacation travelers, this is more of a couples getaway. This building is shared with other businesses such as, the Attorneys office of Webster Schubel Meier (2nd floor). Shirt factory and the tasting meadery room of Meadworks ( both on the 1st floor). I loved the fact we had to be self reliant, but as independent as we were. We still had available to us customer service all being available through their texting service. The room was quite nice. I really like the simple old world look with a touch of modern styling. The room came with a mini fridge, cable tv, and Wi-Fi. There was no microwave or kitchen area, but there is a area in the hallway with a microwave to use. The bed was nice and comfortable as well as the pillows. The 4 large windows was a nice feature as well, having the light shine in was great. Being on the 3rd floor we had a great view of the village, and the farmers market (every Saturday). Looking forward to coming back.

    Sterling Inn and Spa

    Sterling Inn and Spa

    (152 reviews)

    $$

    Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

    A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

    Quality Inn - hotels - Updated July 2026

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