Brought my car in for service today. Really enjoyed the customer care here!…read more Catherine was amazing!! she actually listened, cared about what was going on, and was genuinely joyful throughout the whole process. I really appreciated that. But as a dad, what REALLY sold me was the kids' area! My kids had video games to play, books to read, and LEGOs. Usually bringing the kids while dealing with car stuff is a mission, so having a space where they were actually happy and entertained was a huge win. Honestly, that alone makes me want to come back here for my future Subaru needs. Yeah, dealership prices can cost you an arm and a leg...but when you add great customer service, complimentary coffee and water, clean bathrooms, AND a legit kids' area... I can see myself coming back. They even have a little shop with Subaru gifts, gear, and accessories, which was pretty dope! They also have a free pet tag station!! Great experience overall, and big shoutout to Catherine and the team for taking care of us!

Yes! Great service from Dalton Subaru National City to thoroughly clean out my Subaru engine of…read morerodent nesting materials, droppings and debris, and then sanitize the engine. Had to replace the foam cover lining in the hood. I was VERY lucky both times that no wiring damage done by the rodents to my engine. Dalton told me not to use rodent repellent sprays on engine, some can become gummy and make sticky mess on engine. And, Dalton Subaru gave my engine an overall inspection. Great 5-star job

I went car shopping with my dad who is in a scooter and after idk 5 or 8 dealerships we were really…read morefeeling fatigiued (mostly me) My dad is very particular .. he was looking for a dealership where the sales people weren't hankering for a sale and being pushy, while also wanting to feel like he was getting a good deal. We came on an evening and found a young man who was very courteous and nice to my dad, and his sales partner was very friendly and asked my dad a ton of questions. Honestly if you really want a sale, be extra nice to handicapped people bc my dad was in a better buying mood. Maybe it was relating to being filipino who knows, i dont know the secret sauce or what my dad was looking for LOL Overall my own experience is based on their treatment of my dad, getting him in a car that was close to the number my dad wanted to pay. We ended up getting a Hyundai Santa Fe (Honestly, spend a little more on some bells and whistles bc I wasn't paying attention and I really wanted the mirror controls where you can program garage opener and gate)

i had a very disappointing experience with Dalton Hyundai National City involving the advertised…read moreprice of a Hyundai Palisade. The vehicle was advertised at the price that caught my attention before the close of business on September 10, 2026. While that price was still posted, I submitted my name and contact information through the dealership's chatbot and inquired about the vehicle. The next morning, September 11, I told the salesperson at approximately 9:00 AM that I was on my way to the dealership. I was not told at that time that there was any problem with the advertised price. At 9:46 AM, after I had already been traveling for more than two hours, I was sent an email stating that the price was an error. That email went to my spam folder. I do not dispute that the dealership also attempted to contact me by phone and text while I was driving. By that point, however, I was already well into a 3 1/2-hour trip and ultimately arrived at approximately 11:00 AM. What concerns me most is that even after the dealership says it identified the alleged pricing error, the advertised price remained online until approximately 4:00 PM that day. In other words, the same advertisement remained publicly available for hours after the dealership knew the price was supposedly incorrect, including while I was physically at the dealership. That meant the same price could continue generating inquiries and sales leads from other consumers. When I arrived, the advertised price was not honored. I was instead presented with a substantially higher price and offered a different discount. The dealership later characterized that as an effort to "earn my business." However, that same discount is now reflected in the dealership's revised public price. In other words, what was presented to me as a special effort to make things right appears to be the same pricing adjustment now available to anyone who views the vehicle at the corrected price. To me, truly trying to earn my business would have meant offering a substantial, individualized concession that recognized the dealership's own error, the 3 1/2-hour drive I made in reliance on the advertisement, and the fact that the lower price remained online even after the dealership says it knew it was wrong. That may have required the dealership to absorb a financial loss on this transaction, but it would not have been a catastrophic loss. Businesses routinely manage the consequences of errors through normal operating reserves, insurance, and risk-management practices. Whether any particular errors-and-omissions or other insurance policy would apply is an internal matter between the dealership and its carrier, but that business risk should not simply be shifted to the consumer. There is also a legal issue that should not be ignored. California Vehicle Code § 11713.1(e) addresses a dealer's obligation concerning an advertised vehicle price and prohibits a licensed dealer from failing to sell a vehicle at the advertised total price while the vehicle remains unsold, subject to the statute's stated exceptions. California law also restricts false or misleading vehicle advertising. I understand that genuine pricing mistakes can happen. My concern is what happened after the dealership says it became aware of the mistake. The vehicle remained unsold. The lower price remained publicly advertised. I was physically present at the dealership seeking to purchase the vehicle. The dealership refused to honor that advertised price, and the advertisement remained online for hours afterward. Licensed dealers expect consumers to comply with every contract term, disclosure, financing requirement, and law involved in a vehicle purchase. Consumers should reasonably be able to expect the dealership to follow the laws and advertising rules that apply to it as well. From a consumer standpoint, the entire sequence felt like classic bait-and-switch pricing: an attractive advertised price generated my inquiry and got me traveling to the dealership, but the deal changed when it came time to purchase. I have retained screenshots and communications documenting the advertised pricing, my inquiry, the dealership's acknowledgment of the pricing issue, the pricing presented to me at the dealership, and the subsequent revised pricing. My advice to anyone shopping here is to get the complete out-the-door price in writing before making the trip, confirm exactly which discounts and incentives apply, and take screenshots of the advertisement before you go. I expected a transparent buying experience from a Hyundai dealership. Unfortunately, that was not my experience with Dalton Hyundai National City. I stand by my review and believe consumers deserve the complete timeline so they can decide for themselves whether this was simply a pricing mistake that was promptly corrected or conduct that raises legitimate concerns about transparency, accountability, and compliance with California advertising requirements.

Great customer service. Jacqueline was extremely friendly and knowledgeable. I will buy my next car…read morefrom them in the future.

Ethan was awesome, we picked out a great car in my favorite color and the financing office process…read morewas super easy. Ethan signed us up and explained everything clearly. Thanks again, make sure to ask for Ethan!

Overpriced garbage cars that they buy at auction and turn for maybe 300%-500% markup…read more Check engine light comes on immediately. The guy tells me to go buy a carfax. Then they run a check and it's all messed up failed sensors and likely timing belt is shot. They just shrug. This place is a Con with tires. Not sure how these places still exist. Probably because there are a ton of su€kers out there.

BEWARE!!!! Purchased a Porsche for my cousin from them for…read more$16,400 CASH 1 day later car started smoking and oil change light came on. Contacted Mauricio and he was such an ass%*} about it. Took the car into a shop in Newport Beach and the vehicle had horrible coolant leaks, warped rotors, low on oil, broken axles and the list goes on. Mechanic concluded that the engine has a blown head gasket. Stay away from these fraudulent people

Great service by the guys! I bought a at4x and love it! John pierre found the right truck and had…read moreme in and out! Will be back to service!

Someone owes me $100 for a Hummer reservation that GM said was moved to Honor. I did finally speak…read morewith Someone and they basically said "we don't have the money and you have to get it from the of company that owned the dealership before. Well they went under so that's hard to do. They said they would get me the. Name and number for someone at GM they never did. What I know is that $100 cost them any chance of me or anyone I know buying a vehicle from them. Could have made a customer for life and they chose otherwise. They were never mean or nasty and They seemed to sympathize but I'm out $100 and no one will help. .

My old car wouldn't pass smog and I couldn't afford a new car. I was on the fixed budget and…read morethought it would be impossible to ever drive again. I call Steve Fuentes at Karz Plus in National City and explained my budget and what kind of car I was looking for. He told me to come by and check out what he picked out. I was amazed at his choices and thought I could never afford those cars. After I test drove a few of his picks I fell in love with one Kia Sportage. It was a perfect fit for me. Affordable, roomy and clean. Stephen help me get it financed and kept my monthly payment lower then what I initially said. I am so pleased with the service and satisfaction with Karz Plus and with Stephen Fuentes. I told my son, and he bought a car from there too. Thank Stephen for everything!!! I love my Kia. Sincerely, Susan Hayes

I had a terrible experience with Karz Plus and will not be coming back. I was misled about my loan…read moreapproval and allowed to take a vehicle home, only to be told a week later that the bank rejected the loan and that I needed a co-signer. To top it off, the car was stuck in manual mode, and the staff didn't even know how to fix it. Honestly, I'm glad this happened because they were practically trying to sell me a lemon. When I returned the vehicle, they gave me my deposit back as a check instead of returning it the way I paid. Because of check-cashing fees, I'm literally losing money out of my own deposit just to access my funds. While Stephen was polite to work with, the overall sales process felt manipulative and aggressive--especially with Benjamin pushing hard to make a sale before anything was actually finalized. Save yourself the stress, headache, and lost money, and go somewhere else that is honest and transparent.

Mario and Salina were great, very low pressure, accommodating and respo to my questions and needs…read more Highly recommend!

Miguel and Jorge were very professional and I recommend them. They made the car buying experience…read morevery easy. bought a very nice 2026 Tiguan

I called Perry Ford in National City for a recall on my 2025 Ford Ranger. I got through to the…read moreservice department with no difficulties or long waiting times. The service person patiently answered ALL my questions about the recall. In 2 days Perry Fords Mobile service came to my house and performed the recall repair. Even though Aaron Ford is close by, I will continue to use Perry Ford for my service and vehicle purchases. Even if it means driving to National City. Very disappointed in Aaron Ford of Poway they used to be good.

DO NOT give this dealership your business!! I repeat DO NOT…read moregive your money to this SCAM of a dealership. I purchased a 2017 Raptor back in January, and was shown paperwork and promised this car was inspected with top level quality and care. Only to be finagled. I've owned this car less than 4 months and now it's having it engine replaced. When shown the paperwork plus the CarFax Report and says they inspected everything. But how do you miss an engine on the verge of needing to be REPLACED ?!? Ohh and guess what after having it sit there for more than a week already with only 1 call update, I had to call a week later while on vacation. To demand what situation was on my truck. I also purchased an extended warranty from them and again was fed the bullshit of "this warranty is good at all Ford Dealerships".....guess what another lie. Took it to Ford of El Cajon only to find out they couldn't find my warranty I purchased. STAY AWAY FROM THIS DEALERSHIP !!! Owned quite a few cars and this is by far the WORST experience I've had to deal with. DO NOT waste your time and especially hard earned money in this economy with this unprofessional, misleading, and conniving place of business !!

Had to update this review since we took our car in for the oil change and dropped it off early in…read morethe morning. They told us it wouldn't be long and would call us. We didn't hear from them by 3pm and wondered what was taking so long. When we called them, they said it would be an hour more. How does it take almost the full day to do an oil change? Next time, we will just wait there since they do seem to prioritize customers in person than the ones who drop the vehicle off.

I had a last minute repair before the Thanksgiving Holidays (driver side control arm and oil…read morechange). David Pena (Service Manager) was great to work with and made the repairs happen before my roadtrip. Also the Master Tech was great to share a video or further repairs to keep me and family safe. I feel taken care of and the service team is not out to get you. Good family business and giving my repairs to David going forward and avoiding any shop frustrations from others.

Always extremely pleased with westcott mazda! Every visit there, i am ALWAYS taken care of…read more Going there is always a great experience. A special thank you to Jose in service dept. I appreciate you for everything!!

This updated review is solely on Mazda service department…read more I'm disappointed with my experience today. I had scheduled an appointment to have an issue with my seatbelt looked at. When I called to make the appointment, the person I spoke with checked and confirmed that my vehicle was still under the extended warranty I purchased when I bought the car. I arrived for my scheduled appointment and went through almost the entire check-in process before I was told that if the seatbelt issue was covered under warranty, they would repair it, but if it wasn't, I would be charged $250 to diagnose the problem. My issue isn't the diagnostic fee. My issue is that no one mentioned the possibility of a charge when I called to schedule the appointment. Had I been told upfront, I would have been better prepared to possibly having to pay. I wish there had been better transparency and communication upfront.