I have unfortunately been in 2 rear end car accidents since I bought my new car! I took my car to…read moreKeffer the first time because it was close to where I lived and the other driver's insurance company suggested them. I had no previous knowledge of their work before handing my keys over but not only did Keffer get my car fixed sooner than they had even projected but they had helped me with the rental car pick up and turn in, and had my car washed and cleaned when I came to pick it up! They also stayed in touch with me throughout the whole procedure! I was so impressed that when luck would have it that I was in yet another accident, I brought my car back to Keffer! They remembered my name and were very friendly and and all the staff are a pleasure to work with! The second accident was much more severe so it took longer to fix but the car looks brand new again and their service standards in going above and beyond in every way, where as wonderful, if not better, the second time around! I fully recommend anyone to Keffer Collision!

The overall customer experience I received when dealing with Keffer Collision was FANTASTIC. I had…read morerecently moved from NJ to NC and Scott Myers and his excellent team thoroughly evaluated and estimated the costs. They went above and beyond and I can't say enough how this experience has made me a LongTime customer. I have never had such a great experience when dealing with any auto shops, but Keffer Collision especially Scott Myers and Brandon Brewer are first class professionals. I highly recommend this auto body shop!

Great customer service, no pressure when buying the truck. Had performed well so far. Happy with my…read morechoice.

GREAT SERVICE AND VALUE!…read more Had to replace the valve cover on my wife's BMW X35i and dreaded the whole thing. I shouldn't have worried. The guys at SE Auto Exchange did a terrific job at a great price! Thanks, Mike, Albert and Paul for fantastic service. OH! And while there I had the opportunity to test drive a beautiful 2010 BMW M1 Convertible at only $9,997! Unfortunately, it doesn't fit my lifestyle at the moment... soon though...

I have taken all of my cars to these guys for the past 10 years. Always super professional and…read morehelpful and I never felt like I was being taken advantage of. They kept my cars running way pass their time. Really great folks.

Exceptional service! Friendly faces, knowledgeable technicians, and low prices!…read more I would highly recommend Certec Automotive!

If you need the best auto mechanic around, you have got to call Jalonnie!!! He arrived on time,…read morediagnosed my problem, and went to pick up the parts! Then he repaired my car, all of this in less than 2 hours! He is very professional, knowledgeable, as well as personable! And, best of all, very, very affordable! You will not regret calling him!

When I go somewhere to get my car worked on, I want to feel appreciated. I could go anywhere but I…read morechose you. I did not feel that way here. I go to Hendrick Honda in Hickory also. I feel appreciated there and they go out of their way to take care of me.

I am writing to formally express my disappointment and frustration regarding the service I recently…read morereceived for my 2019 Chevrolet Silverado. On May 31, I brought my truck to your dealership for three specific services: Engine oil and filter change. Transmission fluid and filter service. Diagnosis and repair of a recurring "Service Parking Brake" issue. At the time of drop-off, I clearly explained that whenever the Service Parking Brake message appeared, I would lose the ability to engage or disengage the electronic parking brake. I was informed that a diagnostic fee would be required, which I agreed to pay. After your diagnosis, I was told the parking brake actuator was the cause of the problem. Based on your professional recommendation, I authorized the repair and paid the invoice in full. Unfortunately, the exact same problem returned the very same day I picked up the vehicle. That Friday evening, I was stranded for approximately three hours at a gas station because the parking brake would not release. After disconnecting the negative battery terminal and waiting, I was finally able to get the vehicle moving again. I immediately attempted to contact the dealership. No one returned my calls. The following day, Saturday, the problem occurred again, leaving me stranded for an additional two hours. Once again, no meaningful assistance or callback was provided despite multiple attempts to contact the dealership through phone calls, voicemail messages, and your text messaging system. On Monday, I was finally instructed to bring the vehicle back Tuesday morning at 8:00 AM. I arrived as requested and once again explained the situation in detail. However, throughout the day I received no updates. By approximately 4:00 PM, nobody had contacted me regarding the status of my vehicle. I had to call myself just to obtain information. The following day was no different. I made multiple calls and received little to no communication. Eventually, I was informed that additional charges would apply for reprogramming a module. This was completely unacceptable. The vehicle was being returned for the exact same issue that I had already paid your dealership to diagnose and repair. I had already paid for the diagnostic process and the recommended repair. Any additional work required because the original diagnosis failed should have been handled under warranty and without attempting to charge me again. What is even more disappointing is that after all of this, the Service Parking Brake warning returned yet again immediately after I picked up the vehicle. At this point: I paid for a diagnostic procedure. I paid for the repair recommended by your technicians. I lost multiple days without my vehicle. I spent several hours stranded at gas stations. I repeatedly had to chase updates because communication was virtually nonexistent. I was asked to pay additional money for a problem that was never resolved. Most importantly, I still have the exact same issue today. Now is worse because even the engine light is coming on From my perspective, this does not reflect a proper diagnostic process. It appears that parts are being replaced based on assumptions rather than a conclusive root-cause analysis. A professional diagnosis should identify the actual source of the failure, not simply replace components and hope the problem disappears. I trusted your dealership because I expected factory-trained technicians, professional communication, and accurate troubleshooting. Instead, I have spent significant time, money, and effort and remain with an unreliable vehicle and the same unresolved problem. I am extremely disappointed with the level of service I have received and hope management takes this matter seriously.

Zach and the other Mechanic Staff are always thorough! They have given me a detailed breakdown of…read moreeverything that needs to be done to my car to maintain upkeep. I have been highly satisfied with their service!

Repair leak, well done, cost $200, which I felt was reasonable, staff were kind and helpful!read more

10/10 recommend for quality service in a disposable car world. They go above and beyond for their…read morecustomers to ensure a safe and drivable vehicle every time. They've serviced my family vehicle for a few years now and every time I think the car is done (it's a very beat up 2010 Kia soul) they manage to fix it up without breaking our souls. In a world of upselling and "just buy a new one" where the average American is just struggling to pay bills, they are an oasis in a desert. Don't think twice, just trust Luis!

A business full of professionals who know their stuff. Had to get my car's AC replaced and they…read moredid it in short order. On top of that unlike some other shops they don't try to deceive you on replacing parts or push package deals that you don't need. Deeply recommend them!

My daughter, on the way to Atlanta, had an engine problem. She struggled into Robert's VW Repair,…read moreand despite the late hour, Guy fixed the problem and sent her on her way. The charge was ridiculously LOW ! Recommend 100%

Wish I could post a million stars! Guy fixed my 2011 Audi A3 for $100 within hours. I'm…read moreembarrassed for balling tears while a AAA flatbed tow truck hauled her out of my driveway and dropped it off (after hours). Guy had my baby ready to be picked up by 10am the next morning, as a first time customer.