You have 69 reviews and I simply could not let that number stay there. It was time to do my civic duty and help move things along. Here Comes The Happy Ending..... I have been a loyal customer of Gary and the team at Quality Motors for many years, dating all the way back to my very first Mercedes. Since then, they have become the only people I trust with my vehicles. Most recently, they have been taking care of my 2026 Brabus XLP Adventure 6x6, which came with a price tag north of $2 million. If that sounds like a big number, let's just call it a seven figure investment and leave it at that. Around town, some of the beautiful ladies have respectfully nicknamed it "MoMo Licious Ride" and while Mercedes Benz dealers around the world will gladly honor my factory warranty, I still choose Quality Motors every time. Why? Trust. Anyone can plug in a diagnostic computer. What separates Gary and his team is experience, honesty, attention to detail, and the genuine care they put into every vehicle that comes through their doors. When you own something this unique, you do not hand the keys to just anyone. You want people who know these vehicles inside and out and who treat them as if they were their own. That is exactly what Gary and his team have done for me for many years. Whether you drive a Mercedes worth a few thousand dollars or a six wheel Brabus that looks like it escaped from a billionaire's dream garage, they treat you with the same professionalism, respect, and level of care. Every visit is smooth, every repair is explained clearly, and every job is completed with the quality and attention to detail that keeps me coming back year after year. In a world where great service seems harder and harder to find, Quality Motors continues to set the standard. Thank you, Gary, and your entire team, for taking care of my vehicles all these years. MoMo Licious Ride and I appreciate you more than you know. Five stars. Highly recommended. Absolutely earned. read more

Quality Motors - Front View - Auto Repair Near Me - Laguna Niguel, California

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Absolutely STELLAR experience with Quality Motors! . Karen handled everything with kindness and efficiency...so rare these days .. Brian was outstanding as well... My Jaguar is running beautifully thanks to them! Highly recommend!! read more

These guys are officially the best mechanics in OC. Christian is a legend in the shop with exceptional mechanical skills and knowledge. Brian and Peron were an absolute pleasure to work with in the office. I will be recommending this shop to anyone in need of a mechanic. read more

The very best independent repair shop. I just had my 2016 Honda Accord in there for an oil change filter change front brakes rear brakes and it was such a great deal thank you. I recommend this place to anyone and everyone that needs our car repaired. See you guys in the future. I will only rely upon quality motors to take care of my cars. read more

Looking for a mechanic that feels like family and knows their way around a BMW? I was too! My stepdad used to own a mechanic shop that was basically the gold standard in town, he is super trustworthy and skilled. Since he retired, I've been on a quest to find a shop that lives up to that legacy. I have a 2014 x1 BMW. I found Quality Motors online after doing some serious digital digging. Reviews were solid, so I thought, "Why not?" I'm the type to hold off on any final verdict until I've seen the full picture. Guess what? They totally nailed it. Brian and John in the office are on the ball, super quick with replies whether you're calling or emailing. They did a thorough inspection of my BMW including photos, advice, the whole nine yards. Plus, they're honest, won't break your bank, and do top-notch work. Honestly, it felt like my stepdad was back in the game, taking care of my car. Quality Motors has the family feel and they're legit BMW pros. So if you've got high standards like me, influenced by a legendary stepdad in the biz, trust me, Quality Motors is your BMW happy place. read more

Quality Motors - Auto Repair Near Me - Laguna Niguel, California

When I think of the word quality, I would expect proper work to be performed. Unfortunately that was not the case when I took my Audi to Quality Motors. I was referred to them by a friend and wish I never had heard about them. Long story short they put old gaskets back on instead of new ones which caused gas to leak all over my engine. I was lucky my engine did not catch on fire. After being towed a couple times it ended up at the dealer who figured out what happened. When I called and spoke to Brian Standers he was very short with me when I told him what happened and said "of course the dealer is going to tell you it was our fault". I decided to leave it as I had never planned to go back to Quality Motors again. When I picked up my car from Audi my service agent told me that QM picked up the tab and shortly after that I received a voicemail from Brian accepting responsibility and telling me because of what happened to me they have implemented a new policy. I did not realize I was going to be their test agent as anyone knows you don't put old gaskets back on a car you have done work on in that area. I called Brian to thank him for picking up the bill for the work his shop caused and explained how it impacted me, my job (had to cancel a work trip) and the gas smell that has yet to leave my car 2 months later. Then I simply asked for a partial and fair reimbursement on the work I paid for (which was extremely costly) that caused this debacle and he said he would have to speak to the owner. About 2 weeks later and a follow up call from me he said he would not reimburse me but would give me a discount on future work! The audacity of this guy! Needless to say I will be taking legal action. Please think twice when going to this shop as they do NOT do things by the book nor do they care about their customer! read more

Quality motors is one of the best places to get your cars fixed. They are beyond professional and their prices are on point highly recommend everybody to come here for any car needs. read more

I normally do not provide reviews of the business, but I wanted to alert anyone considering going to these guys. My wife and I had been going to this place for the past couple years, but recently our experience with them has been concerning. My wife had brought in her 325i BMW for regular service, and she was told that her Battery needed to be replaced, so she authorized them to replace it. Soon after they replaced the Battery, we were notified that a module that controls the closing of the windows was damaged resulting in the windows not closing fully. This was not a problem before we brought it in for service. We were told that the module would cost $1200 to replace it. Since this issue didn't exist prior to bringing it in for the service we assumed that they would stand by their work and make the situation right? No such luck! They refused any responsibility for the damage to her car. The second issue that caused concern was when I brought my Toyota 4-Runner in for a checkup. They notified me that I had a transmission mount that needed to be replaced. Being already suspicious about the truthfulness of Quality Motors, I decided to take my car into my previous auto repair place that was considerably further from my house which was the reason for going to Quality Motors in the first place. They took a look at the mounts for me and told me that they did not see any issues with the existing transmission mounts. These two instances as well as a couple other curious occurrences regarding pricing have forced my wife and I to never go back to this place again. Now the drive to my old repair place is definitely easier to take. If you do decide to use Quality Motors, be sure to scrutinize everything they say and check all prices of the replacement parts to ensure you're not getting ripped off. I hope this helps. Good luck! read more

Another great maintenance performed by Quality Motors. The final bill was exactly as quoted and even though I suggested some new parts be replaced (specifically hoses), they found that I didn't need them which saved me money. I got my windshield wipers replaced and although the ones ordered and installed were the correct part for my car, they didn't work properly. John, the Service Manager, went to great lengths to make sure I got ones that worked properly. Thank you, John. I have been going to Quality Motors for years and can and do recommend them highly as to the high quality of their work and with their friendly and professional attitude. They are honest and never try to up-sell you. read more

THE SWEETEST PEOPLE EVER!!! AND didn't make me feel dumb. 10/10 customer service! :)

I decided to try them solely based on their positive Yelp reviews. I'm glad I did. They were honest, pleasant to deal with and their rates are reasonable. read more

Great service! Fast, accurate in promised time. Found issue with steering and fix it in few hours! The price is much lower than BMW dealership! read more

We have been going to Quality Motors for many years, and keep our cars for many years. They have great service, do not over recommend and keep our cars in great shape. We have recommended friends with the same experience. Highly recommend. read more

Referred to QM by a friend. They were very professional and courteous and did a repair while I waited. Reception area very comfortable and clean. Will continue to have my car serviced by QM. Highly recommend. read more

Not sure what is going on lately with Quality Motors. I've used them in the past and they were very honest. Maybe they need the business. I brought my BMW X1 to them for an oil change. Just two months earlier, I had the car inspected at the dealership because the warranty was about to expire, so I didn't expect much more than the oil change. I got a call that the radiator needed to be replaced, the belts were almost gone, leaks all over, etc. Almost $4,000 worth of repairs. I called the dealership and they said that the exhaust leak is still under warranty and they couldn't comment on the other items unless they looked at it. I explained to Quality Motors that the exhaust leak was under warranty and I would hold off on the other items. They completed the oil change, brakes and told me repeatedly that they checked, but the exhaust leak is NOT under warranty and would be about $1,000 to fix. Again, I told them no. Long story short, I brought the car back to the dealer: The exhaust leak was under warranty (Glad I didn't believe Quality Motors). There was no radiator or other leaks The belts were fine The filters were fine Basically, all the scare tactics were that, scare tactics. I'm not even sure the brakes needed to be changed since the service light wasn't on. I guess they got me on that repair. Quality Motors has lost a long-time client. read more

This was my first experience here. I brought my Cayenne Turbo in to fix a 'check engine' light so I could get it smogged and it was a disaster. There were several parts that were needed to be replaced in order to get it smogged, which I approved. However, they had the vehicle for over a month in order to get this resolved. Emails sent to them regarding the status of the work took days to get returned. When the car was dropped off I couldn't believe the mileage. They drove the Cayenne 600 miles while they had it?!? I spent over $3800 on the necessary repairs but it would appear that someone took the car for several joy rides in my absence. To make matters worse, they dropped off the car when it was on fumes...could have at least had the decency to leave me some gas in it. Finally, they knocked off a piece of trim on the driver's side door and rather than try and put it back on they just threw it in the back of the car. I have been in the restaurant/service industry for over 40 years, live locally in SJC and was trying to support a local business, so I would want to know if my staff screwed a customer over as bad as these guys did me. Will never using this place again and plan on reporting them to the BBB because if the mileage put on the car... read more

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Omgosh!!!! This place is amazing!!!! Took my car for a possible leak that BMW dealer said I had. John helped me and was great! To find out there was no leak. They topped off my fluids and didn't charge me the deductible because there was no work needed at this time! This is my new mechanic for sure! Amazing people and service read more

Beware!! This shop is what makes the industry look bad. Do not believe the prices these guys tell you. They tried to charge me 1200$+ for a job that is usually 350$ I'm for one to give new places a try and see the best in these places but it's really a shame the scam they try to pull and for the others that have fallen for it. Do not get your car diagnosed here! With the knowledge I have in automotive, doing everything by the book, labor, and the price of these parts still don't even equate to how close they were asking! Not even half. It's honestly a joke. I hope you learn something about being honest and please take this seriously. I see others would agree the experience here is lacking as of recent. I hope you change the way you go about this field of work. read more

Been taking my BMWs and Merceds to Quality Motors since early 2000. Without question, they are as good as it gets--Expert, professional, trustworthy, and service oriented. It's reassuring to know where to turn for all things automotive. Quality Motors is the BEST!!! read more

First the positive about Quality Motors. Professionalism and scheduling was on point, and service writer was friendly. Unfortunately, I felt it was unfair that the service writer I spoke to welcomed me to bring the car in with no mention of fees, but upon arrival surprised us with a $150 diagnostic fee. IMHO, this is bad business considering by the time I've arrived, my ride had been arranged, time has been made, etc. Aside from this fee being high compared to other shops, the actual repair bill was also double what I ended up paying at another very reputable shop. When asked how much the car is worth for trade in, it was also quoted significantly below comparable trade in market value. In fact, the repair bill quoted was higher than the trade in "value." Given the astronomically unfair repair bills and lack of transparency with quoting, you might as well take your car to the dealer. read more

I've been a customer with Quality Motors for over a year now and couldn't be happier with the service and value. They make car repair so easy and convenient by coming to you and picking up your vehicle and dropping you off with a loaner. And they are extremely trust worthy. I'll never go to another mechanic shot again! read more

They are liars and scammers here. Beware. Use bait and switch techniques. They will try to get you to spend every cent possible and tell you the repairs are of immediate priority when they are not. Do not get tricked. The days of rip off mechanics should be a thing of the past, hopefully this helps future potential customers find a better fit. Noticed a similar review on here. Just bad business practices here read more

I was referred to Quality Motors by another reputable auto repair shop in San Clemente that doesn't work on BMW's. They were a little out of my was as I live in San Clemente, but my wife was able to make it happen. We worked with a great guy named John who has a great knowledge of his industry and most importantly for me was a guy who felt trustworthy. I'm glad to have a repair shop that I can refer with confidence. Keep up the good work gentlemen. read more

Perhaps the Internet makes it easier to find car mechanics who do their job well and charge fair prices. However there's no need to search, look no further - because where you want to go is Quality Motors in Laguna Hills. You can book online and your can call. Explain what you are experiencing and feel confident that they hear you, feel confident in the repair projection and feel confident in the safety of drop off and pick up in a Covid-19 world. To be exact, in our case we heard some strange sounds, seemed like something with the back; there was a roaring noise heard during acceleration. This was diagnosed and the possible sources were discussed with me. After the leak was found in the exhaust manifold, the source of that and the remedies were also discussed. Meanwhile all things that are in good shape are also reported. The final outcome is complete understanding and satisfaction for both the car owner and the technician because there is no misunderstanding. Nothing like shopping with full satisfaction and trust!! read more

My 2005 SLK MBZ was serviced here and I am so happy because the leak was finally found that none of the other auto shops including the dealer missed it.Thank you for all your hard work!.Brian you are a wonderful service adviser and I appreciate all your updates. To Jeff Thank You for being nice driving me back home and back. Overall it was a service excellence. I recommend this place anytime ! read more

I brought my Mini Cooper Countryman into Quality Motors in pretty bad shape in March. A family tragedy prevented me from getting it in when I should have. Brian was very helpful in diagnosing the problems and communicating with me along the way regarding progress, options etc. Jeff was kind to drive me back to San Clemente as I was prepared to take the bus home and offered a pick up if needed when my car would be complete. The shop is clean, professional and Brian was most helpful at a very difficult time. The car runs great. I will continue to take back to Quality should I need future repairs and I would definitely recommend to others that are seeking, honest, reliable and professional services for their vehicles. Thank you Brian and to Quality Motors. They even sent a hand written thank you card with brownies in the mail following the completion of the car service. In a time when service and hospitality seem hard to find, you will not be disappointed with Quality Motors and its team. Thank you again ! Megan Stilwell/San Clemente read more

I have a 1995 Mercedes Benz c220 that I inherited over fifteen years ago. I love it and has extremely low miles on it, but it's still twenty-five years old. Anyway, it requires a lot of love and Brian and John at quality motors have been taking care of it since I got it. I enjoy talking with them and they're always available. Wonderful customer care; much much better than a dealer. Check them out. read more

Quality Motors was highly recommended to me by friends. They did not disappoint. Service was excellent and thorough, customer service outstanding, and prices very fair. I highly recommend this business. Mary W read more

Update - yup, car runs like a top now! Happy. I don't even have my car back yet but I am so happy with the service I am getting I had to share. I get frequent updates on my multiple issue car, I got a thorough inspection report with photos, they got me in on last minutes notice, they are working with my after-market warranty company....awesome service!! Will update after repairs but I assume they will be top notch as that is the kind of operation they are here. read more

First time visit. My BMW no-cost maintenance recently expired on my 08 535xi wagon. What i liked: Professional, dealer-like check-in and better ... the person knows cars. Good quality work, clean job, efficient. No sales pressure and provided information on issues to keep an eye on. The cost was good for the area and a BMW specialist. I would recommend to friends. read more

I've been going to Quality Motors for years and am never disappointed! They are friendly, honest and always do a great job. Thanks Quality for your awesome work!!! read more

My Acura needed servicing, and I brought it over to Quality Motors and they did a great job! They set me up with a rental for the day and were very thorough with my car. Also, everyone that works there is great! Would definitely recommend to anyone needed a service. read more

More than fair did the things they said they were going to do. Gave me a list of things that need to get worked on and other things that could wait. very happy I wouldn't hesitate to go back. read more

If your in need of any vehicle related services for your foreign car, from a diagnostic, smog or anything else this is the place. I have bounced around a couple different shops for our vehicles, that was until I found Quality Motors. Everybody from the owners, service staff and technicians are beyond professional. The shop is clean and organized as is the waiting room. While waiting for my repairs I made use of their shuttle service which was very convenient and prompt. The cost for my repairs was fair, not like their competition or the dealerships. Plus they have their own towing service which is also very convenient. I no longer have a need to bounce around for my vehicle repairs, I've now found a home for my vehicle repairs. read more

This shop has been a real find for us! We have an older M3 that's needed some work. We love how Ben Amen and the team there make it easy- Not just the pick-up, delivery, loner cars. But also they thoroughly document (incl. photos) what needs to be done and what it looks like during and after. We never feel like we're being talked into unnecessary repairs, but also feel confident they're doing the maintenance essential to sustaining the vehicle long-term. It feels good to do business with a shop whose knowledge, skill and integrity we can trust. We really wanted an equally good relationship to take care of our Subaru Forester, and were so happy to hear that Quality Motors could take that on too. We live in San Diego, and, amazingly, it is worth the distance between us to use these guys. They make it work. Respect! read more

I worked with Ben at Quality Motors and he was extremely professional and a pleasure to work with. He went above and beyond to make sure I was getting the best price for what I needed. He even pointed out that I was still under warranty so most of the parts were covered. I don't know other places that would have taken the liberty to look into that. Overall, excellent work, friendly, professional, and honest. I love this garage and will be recommending them to everyone! read more

Ben over at Quality Motor did a fantastic job on my last car service with them. Not only did he pick up my car from my house, he left me with a loaner car as well. 100% hassle free, which is priceless these days. One thing that really impressed me is the about of documentation and technology they use in their Customer Interactions. Before any work was done, he sent me a copy of a complete car checkup with pictures, comments, and recommendations. I always like to see the details of what work is going to be done, so these types of customer communications are super important to me. In addition to all the electronic communication, he also called me to discuss the action items as well. Lastly, and most importantly, the work was done completely with no corners cut. Good work, and I'll see you next time. read more

Second review.. Obviously I don't like having problems with my car, but I can't be more grateful for the service they provide here. They are the bandaid to my ouchie! I can't believe they provide a rental while fixing my car and the best part it's free! I couldn't be more satisfied you have my business indefinitely. read more

Great customer service and repair. Definitely the place to go for BMW or MBZ service if you live in south county.

Scheduled my B Service on my 2012 E350 MBZ with Mark at Quality Motors. The Place is very clean, the Service Professional, and overall a good sense of Quality. The name really does fit. They did everything as promised for a price that was 50% of what the Dealer Charges. Got my car washed and ready to go as promised. Could not recommend them more highly. read more