Allen was great. I was able to make an appointment, quickly, he was on time and was very courteous…read moreand respectful. He diagnosed a problem with my dryer and explained the process and had the part with him. The part was replaced, the dryer cleaned and put back together within an hour. It works like a charm now. The price was more than fair and he guaranteed his work. I wouldn't hesitate to call again and I highly recommend him.

he came to my house to do warranty work, collected twice the amount I owed and then when the…read morewarranty company said he needed to return my money, he refused. The dryer is still making noise. He ordered rollers, belts and something else, he only replaced one part and I'm sure the warranty company paid for all the other parts not used. BEWARE!! he has great southern charm, don't let it fool you!!

We needed a repair on our zline oven. It was through warranty. Elliott came over on a Saturday and…read morefixed it for us. Not only was he very knowledgeable of the oven. But he was very pleasant and explained the what the prop was and had the parts on hand to fix it. We will definitely have him back for any appliance issue

We had an unusual problem, with no obvious solution. Above the electric stove top on our kitchen…read moreisland there is an old (Zephyr) range hood with a glass canopy that had been installed too low and intrusive, at least relative to the location of my head when cooking. We had hoped to be able to lift the whole thing a few inches, but had no idea how. Enter Eliot from Applicare. He pondered the situation, consulted a printout of the manufacturer's docs, and discussed with us. The conclusion was that we could probably just eliminate the canopy and retain the key functionality of the hood. 90 minutes of hard work ensued, mostly by him, but ably assisted by my wife and (occasionally) me, and it was done! The charge was entirely reasonable, and we'd be happy to engage him again. And he's a character!

Highly recommend and, I've already have.. the young lady…read morewas here promptly, polite and very professional at a good price.

The company responded responded and arrived promptly to fix my dryer vent duct. I was impressed by…read morethe speed and quality of the service. 4 Stars for great quality service. The price was more than I expected: $174 for replacing my vent duct (which I thought was fair) $109 to hook up the washing machine (which I thought was too much simply for hooking up the hot/cold hoses and drain hose -- this service unfortunately did not include setting up the drain pan under the machine, which is the most difficult part) $59 for the service call.

We have been Michael's customers for 40 years. Paid for a new range three weeks ago that we were…read moretold was in stock. At this point we have still been unable to even get a tentative date to install despite multiple phone calls to multiple people. Internal communications at Michael's appear to be nonexistent.

I have been Michael's Appliance customers for many years, And have Made many appliance purchases,…read moreand have major concerns with Michael's Appliance. Recent purchase was Canceled "electric Range" for One being delivered damage. waiting and waiting for weeks without a working Range , with being told, it's now on the truck from Brooklyn warehouse. Now our washer is making a noise calling for service. Now they have added a layer to service, that you need to call the insurance company with 20 questions, And insurance with call to schedule appointment. still waiting.....

This company is IRRESPONSIBLE and UNRELIABLE- do not hire them!…read moreI purchased LG appliances from Homedepot last December and started using LG Microwave in mid January after cabinets are installed. In three weeks, I noticed a burning smell from the microwave for more than a day even after stop using it. I immediately reported to LG services and they connected with this company They sent out a guy (Manny) and he diagnosed that it needs replacement of a part and told me that he will return with a new part. Two days after, the company sent another guy (Santos) and he asked me to explain what's the issue as if he never heard the previous report. Then, he heated a half cup of water for one minute (after several days of power disconnected, cooled-off) and concluded there is no issue. Ironically, he said it's SAFE to use it, but he DISCONNECTED the power cord when he left. I requested the company to send me copies of the two original reports from both technicians, but they haven't done so and submitted to LG only the first report. The Company representative said EVEN IF any fire took place, the company has no responsibility for it because it was FINE when the second guy tested. It seems like their goal is to get paid from LG. They received the compensation for their services from LG.

santo valero was exceptional. after 3 repair men came out and couldn't fix the issue he came over…read moreexpeditiously and fixed our issue within 5 mins!! extremely happy with his services

After numerous schedules with another company for a dishwasher install, they refused installation…read morethe 5th time when they FINALLY showed up as we needed a different outlet (which we were never told despite requests for what prep was needed). We got Nicks number and he was out THE NEXT DAY, installing our dishwasher & charging less than the original company (CRST). He was neat, quick, professional! Seems these are rare qualities these days! Can't recommend highly enough! If you're ordering an appliance? Call Nick first, he'll walk you through what you'll need, pick it up, deliver and took our old one away. Outstanding service!

Nick is very detailed and friendly. He explains things well and was flexible with delivery and…read moreinstallation. He wants the job done right and safely. We would highly recommend him. He clearly knows his stuff and doesn't cut corners.