Bought a new car for our growing family. First Big purchase in a long time. Filling out the credit application on-line was just a great start to the whole experience. Stacy who processed our application was very friendly and knowledgable. Chad our salesman knew his stuff for sure. Took us on a test drive, answered all our questions and made the whole experience very unpressured. After the sale was final he took his time explaining everything I needed to know about the car and even helped me set up the bluetooth for my phone and explained in detail about the ipod setup. Ed in the finance department was fantastic-personable and easy to work with. Joe the owner even got our kids donuts! The whole process was way easy and more laid back than I could have dreamed, they made car buying a great experience. read more

We love them here! Repeat buyers! After getting shafted at premier TWICE my fiancé and I came in to buy a limited WRX in rally blue. They didn't have a single WRX in stock at the time but Chad special ordered one for us and let my fiancé test drive the special edition STI from the show room. They are so great here and very friendly. We love the car and love the service department! Great dealership! And my fiancé has his dream car! Can't wait until it's my turn for one! read more

I brought my vehicle, a 2012 Subaru Impreza, to Quality Subaru on Friday April 24, 2020. I was having the 60,000-100,000 mile service performed on my vehicle, which retails about $720, because my car had recently hit 100,000 miles and my low oil light was on. I go to pick up my car later on Friday, and I was told the reason for my low oil light, I needed a cam case reseal, and I needed a part of my exhaust welded. My receipt states the the battery terminals were cleaned, and my battery was tested, everything got the nice green check mark. I started my car, it started slower than usual, but I figured maybe if they flushed everything it could be normal. I drove my car directly home and did not drive it again until Saturday morning of April 25. When I went to start it, it would not start. It clicked a few times and then that was it. I called Quality Subaru, but not so conveniently they are closed on the weekends, leaving me without a car until today, Monday. When I finally was able to get ahold of them, they informed me it could potentially be my battery, and if it did not jump, I would have to pay to tow it to them, so they could diagnose the problem they caused. Luckily, I was able to jump my vehicle, but upon further inspection my battery terminals were so extremely corroded and filthy. How could they have possibly be cleaned the day before looking this way? My battery was 6 years old, so it makes sense that it would need to be replaced, so to check that nice green box saying everything was great, when clearly it was not? For $720 I expect a thorough inspection. I absolutely did not receive the services I paid for. I have filed a complaint with the BBB and I cannot recommend enough that you take your business elsewhere. read more

Yesterday I trade in my 2011 Outback and bought a 2015 Outback at Quality. Mike P was a pleasure to work with. I knew what I wanted and found it at this dealership, so he really didn't have to convince me to buy it. Everyone was friendly and didn't feel like they were trying to cheat me of my cars value. When I got home, I realized they put new tires on the used car that I bought. I would certainly recommend these guys read more

The sales experience was mediocre. I'm about 95% sure one of the managers stole the CDs I left in the car, which I came in to ask about a few days later (What? We didn't see any.) The salesperson didn't know, but I got a queer look from the manager. That was about a year and half ago and I still get my car seviced there because it's five minutes away from me. However, EVERY SINGLE time, I get serviced, there is some issue. So far, it's been minor, but annoying. Nobody there is looking out for the customer. I have never, ever felt 'taken care of.' My husband brings his Subaru to Premier Subaru in Branford, which is a solid 30 minutes away, because he hates them that much. The guys at Premier are incredibly honest and DO look out for the customer. I bought a Tribeca from them about four years ago, and my sales guy still remembers us. Anyway, I would highly recommend Premier over Quality. They are leaps and bouds better. read more

Can't believe all the bad reviews got a Crosstrek in April and very happy with it and the salesman that sold it too me. In fact this is the second Subaru I purchased there read more

Price Goes Up when you're in person. They did this twice to me. I see a car advertised on the internet for one price. When on site to test drive, they give me a quote that is $800 over their advertised price. I confirmed that it was they were the exact same advertised cars with their stock number. They're playing dirty and really don't want your business. read more

My car broke down on Route 15 travelling from home Boston to Philadelphia. Since I have an Outback I had the car towed to Quality Subaru (note: this was the first one the road problem I've had in 8 years driving this 10 year old car with 140k miles) I have never had experience with Quality Subaru, and living a considerable distance from Wallingford, they could not expect repeat business from me; non-the-less I have never experienced anything like the courteous, friendly and professional service from I received from the staff here. The service desk made sure my elderly mother and I were comfortable, the waiting room was every bit as comfortable as my own living room, and mechanic worked through his lunch hour in order to get us on our way. In around 2 hours we were back on the road with a new battery and alternator. I have never received service even approaching this excellent service at a car dealership before. I highly recommend recommend Quality Subaru. The place seems full of honest good people. read more

If I could leave no stars I would, this dealership is named "quality" and I received the lowest customer service quality possible. Being a store manager in retail I am insulted by the customer service I experienced with Paul in the service department. I understand dealers have us sign a waiver saying they are not responsible for any damage to vehicles while it is on their property and boy do they need this. I dropped off my car and came back to get it with a cracked windshield going almost halfway across the car. I went back in to ask what happened while they serviced it and i was told it was already like that when they got it. Obviously I wouldn't be coming in upset if It was already there!! Instead of being sorry or concerned in the least bit he then went to say that he should have taken a picture of the large crack but he figured I knew it was there. If that wasn't upsetting enough he went out to inspect and accused me of having the crack across there for "months" like really?!? Your insulting me by saying it was already there because your an expert in glass cracks. NEVER insult your customer who is upset after picking up their car to see it was damaged while in your care no matter how it happened or even if my insurance will cover the cost. Poor customer service to sit there and say it was already there and then refuse to look at the camera footage of my car being there the past few days, again if I'm asking you to look at the footage clearly I DID NOT Damage it. So if you want to have your vehicle handled with the lowest care and lowest customer service by all means bring your car and make sure to sign that waiver so the dealership is covered. Thanks so much for showing me what a poor dealership you have. And since you mentioned your daughter so many times I pray she never gets treated so poorly anywhere she goes cause it will upset you if she ever calls you and tells you of a poor service she got. Next time learn how to just apologize and be concerned and offer to look to see what happened not accuse your customer. read more

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Out of the 3 Subaru dealerships near Hamden, CT, this place is the worst. I am a first time buyer/leaser and I felt like getting information was like pulling teeth. They also gave me a quote using a piece of paper and evil orange highlighter marks that turned a $1300 down payment to $2500! I was pretty adamant about not putting down more than $1500 with a monthly payment less than $200 (based upon a corporate deal on the website). So after a hour of discussion, the salesman told me the website price was "just a number" to get you into the doors and didn't mean anything. It made me feel icky about giving them any money or signing anything that day even though I was prepared to do so. After contacting Premiere Subaru and Chase Subaru, I knew I was getting swindled. Chase offered me a cheaper quote upfront and over the phone (no hassling)!! They made it so much easier. Quality Subaru can take their stick shift and stick it. I'm a student! Bastards. read more

Jack Blanchard, Customer Relations Manager: I lease a 2015 Forester from your dealership. It leaks, it stinks and you chose to do nothing. I have asked for a replacement. was told no. I have asked about a "buy back", was told no. I have asked to be let out of the lease, was told to phone Subaru of America. Wasted weeks with them, only to be told to contact Chase Bank. Wasted more time with them and was told that the dealership was working with me on this matter.. I've heard nothing from your dealership, Mr. .Blanchard. I put down over 5 grand for the lease of this leaky thing as well as making my payments every month, despite the problem. The mildew aroma is delightful, my allergies just love it! So , Mr. Blanchard, is this how you go about making customers happy? Foresters are notorious with these leaks. I wish I had known. Would be nice if you did contact me yourself in hopes of coming to an amicable solution with this problem... read more

Salesman made sexist comments and had us sitting around for three hours while he constantly ran back and forth to check with his supervisors. We had arranged to come back and pick up the vehicle and finalize paperwork. Two days later I received a call from the salesman saying that I'd now need additional funds to close the sale with them. After asking what they could do for me, as a repeat customer, they called me back with BS about how they would "eat" the additional funds I supposedly needed, but that my monthly payment would go up. Upon further questioning I discovered that they were just going to roll the additional funds into the loan and not "eat" that as they stated. Joe, the owner, Is a great guy...sorry he has this fellow working for him. I won't be going back. read more

i don't go to a car dealer for steak sandwiches. if someone needs to serves sandwiches to satisfy customers this would be alarming to me. i did visit today. i looked at every car in the lot...new and used! while rakhi complained on yelp of receiving incessant calls, i was not approached by a single sales person. it was not busy. only one other person was there looking at cars and i was there long enough on this beautiful day. another person with me is over 6ft tall...not hard to see us. i will buy a subaru. i need a car and decided on a subaru. will not buy it here. read more

The first salesman was likable, and generally helpful. However, when my wife called up with questions, apparently the manager did not like her questions, and told her he didn't want her business. He was rude and condescending throughout their conversation. She stayed calm, and continued to speak with him, trying to understand why he was acting that way. In the end, she decided the feeling was mutual. Sad since we once bought a car there, and were treated well during that previous sale. I am surprised by the manager's rather bizarre behavior, but that was his choice. read more

I am usually not one to write reviews regardless of my satisfaction or lack thereof but my recent experience with Quality Subaru in Wallingford was such that I feel that everyone should be made aware. We were in the market for a new car. My wife liked the Subaru Outback and chose to visit the dealership. A friend had recommended them and we chose to give them a try. We were greeted by Jason J. who was spectacular. He took the time to answer all of our questions (and there were many) and made sure that we were comfortable with our decision. He was cordial, knowledgeable and accommodating and most of all, honest. I have purchased many vehicles in my life and have come to realize that service, integrity and honesty is as, if not more, important than price. Our negotiation was brief and to the point. I am sure I could have saved a couple of hundred dollars if I visited numerous dealerships or scanned the internet for faceless sales people. But I have found that it's difficult to shake hands or look a computer in the eye. We were offered what we felt was a good deal and chose to purchase (actually leased), mainly because of the trustworthiness we felt with all of the personnel we met. We picked up the car today and, again, the quality service continued. The vehicle was ready, clean and full of gas. Jason again was on his game! Ed, the finance manager took the time to explain all of the documents, reviewed our options and made sure we were comfortable with all of the details involved in our lease. Finally, we met the owner Joe B Sr. and realized the old adage is true; integrity starts from the top! We would strongly recommend that anyone shopping for a car gives them a visit, you won't regret it. read more

I wanted to bring my vehicle in for repairs since this is the dealership we originally purchased from 10 years ago. I had to bring it in for recall matters plus 2 serious issues we needed address asap. I called the dealership and did not get a call back. I then drove from New Haven to Wallingford just to make an appointment. I explained in detail to the representative that my heating cuts off without warning and will randomly cut back on, or sometimes if we hit a bump. I advised rep. that I had been told that it might be a loose wire. She said they would have to use a diagnostic tool to find out and it could cost $110 per hour, I said Ok. I made an appointment. Monday morning, I rented a car, and showed up to drop off the Subaru for service at 10:00 am as scheduled. I saw that the representative wrote "air not coming out through vents." I advised her that the heating did work and the problem was that it would cut off without warning and cut back on randomly. She did not change the description of the problem. She asked me when I would like the car back. Since I knew that the dealer needed a lot of time, I told her whenever. She told me that they close at 5:30 pm and wrote 4:00 pm on the paper as the time I "expected my car back." I was satisfied with that expecting to get my car back the same day. I went home and found it really strange when I had not gotten a call back by 2:20 pm, especially since the car had been dropped of at 10:00 am. The gentlemen who answered the phone told me that they had not gotten to it yet, but they would be getting to it shortly. I waited by the phone and I got no phone call. At 4:55, I was alarmed especially since the dealership would be closing in half an hour and no one had called me back. I said to the person who answered, "I'm getting nervous. I drove all the way up to your dealer to make an appointment, rented a car for the day, dropped off my car at 10:00, checked in at 2:20 and you have not made any attempt to call me, back." She said "Oh, I was just getting ready to call you." She then rattled of a list of things they said "needed" to be done, but not once talked about the one thing I cared about the most. She said that the heat was working fine and that the vents were closed which I knew was b.s. --that still does not answer WHY the heat cuts off and on randomly and if they checked the wire. (Since I had already told them that the heat cuts on and off randomly, it was very possible that it would be working.) I asked her WHY did they not check for a loose wire, like I had told her. She said if I wanted the wire checked it would be $110 an hour. I told her that I was told that last week, why didn't they do it. Needless to say, we drove up, picked up our car and said "Good riddance." Incompetent. read more

If I could give this place zero stars, I would. I'm clearly a glutton for punishment, since I've been continually going here for years even though I get served a major attitude every time I walk in the door. Karen is one of the rudest people I have ever met (although sickeningly sweet in front of supervisors) and the parts department doesn't stand by their poor quality product. They'll be the first to let you know that it "costs them money" to supply you with replacement parts for defective stuff you bring back, but they seem to forget that it costs me money as well to keep paying for parts that continually beak. They will never receive another dollar from me, from my brother, from my boyfriend, or from my friends who have purchased cars from them in the past. Way to treat your customers, Quality Subaru! You will not be getting repeat service from us again. read more

Thank-you to Quality Subaru for helping me in my time of need from a car accident in Oct '10. I never had been in an accident and never had a new car before('08 sport). They helped me find the right auto body(A&R) and it was a relief. The owner and staff are knowledgable and "like family" now since I've been going from the beginning. I continue to go because of their Quality service. I do a lot of driving and I love it's performance, since I have to be at work at 6 AM. My Sport was the right car for me and everyone knows it. Thanks again! read more

We have been extremely dissatisfied with Subaru which shouldn't be the case when you pay more to go straight to the dealership for work. First time we took it there for an oil change we went to pick it up and they had forgotten to actually change the oil and I had to then wait another hour and a half. Second time we had it in for a new transmission and later that week found out they had not tightened the bolts for the drive shaft which is extremely dangerous. Third time we came home with a random key in our car to someone else's Subaru and when we called about it they said couldn't be their fault they weren't missing any keys. They actually don't care if we return someone else's key!!! So if you have a 2008 Subaru Impreza we have your keys and the dealership doesn't care if you get it back. So ridiculous and terrible service. They do not care about their customers. Do not waste your time and money going here it is absolutely not worth it. read more

I have owned 10 Subarus and bought from 5 dealerships, and Quality is the one I always come back to. I have found them to be fair and honest. They have gone the extra mile to earn my loyalty. Never judge a dealership by the personalities of the employees. It is the character of the owner/boss that counts. read more

Brought my car in for the first time for an oil change. The staff was curtious and took the time to answer all of my questions. The service was incredibly fast and they even applied a discount without me even having the coupon! I must say I am an incredibly happy customer! I will be servicing my car here from now on! read more

I couldn't possibly say enough about Quality Subaru! Buying my first car at a very young age it was of the utmost importance to me that I have an enjoyable experience. My salesman Chris was amazing! He was informative, honest and has the patience of a saint. I told him upfront to make sure he has time for a lot of driving around because I wanted myself my mother and father to test drive any car I was considering buying. Chris was always very knowledgeable about the cars we were looking at and if there was anything he did not know he was totally honest about it and did his research to find the answer. The finance manager at quality( Ed)is some sort of wizard I swear! He managed to finance me in a very tough situation with no co-signer and little to no credit to speak of. I looked at other dealers before settling on quality Subaru but now after buying my first car from them I have to say I can't see myself going anywhere else! Thanks guys! read more

Having been a customer at Quality Suabru for some years now, I have personally witnessed a positive change in both their sales and service departments. I don't know about you, but have you really ever been 100% satisfied with every auto sales/ service department experience? I just wanted to say that people change and businesses change and Quality Subaru has changed for the better! I would highly recommend them to anyone looking to service or buy a Subaru vehicle. And I have a suggestion for everyone out there; how about posting your positive experiences instead of all your negative ones? They say that for every good experinece you have, you'll tell 10 people, but for every bad experience you have you'll tell 100! Try reversing that and see what happens... read more

I purchased a 2011 vehicle from them and they were professional, attentive and wonderful to work with.

Terrible service.The cars are great,but the service was rotten.How can they not know the cars had to go through emissions before we purchased them?That should have already been done.Dropped deposits on the cars about 3 weeks ago.Those cars should have already been through emissions before we picked them up.The excuse "how can we know what different states policies are" Hello,what state are we in?How long have you been in business?Should know this.If they were first starting out,then perhaps I could understand this,but they've been in business for awhile now,they should have known this.One of the employees was rude and gave very insincere apologies,I won't even recommend them to my worst enemies.Great cars but rotten service. read more

I couldn't have had a better experience here. I wasn't even in the door for more than 10 seconds before Mike Mazik introduced himself and asked how he could help me. When I was test driving the Subaru Forrester, he mentioned the new CrossTrek out on the market. I am so glad he did, as it is the car I ended up purchasing. He and Mike Ward worked with me to get me the most on my trade-in and get me the price on the CrossTrek I asked for. I didn't have to haggle or waste time with back and forth offers. They were professional, polite, and informative throughout the whole process, and I was able to drive away in the car I purchased on the same day. They went through the whole car with me, set up the bluetooth so that it would communicate with my phone, and encouraged me to ask questions. They also offered me a lifetime replacement on the tires free of charge. The owner of Quality Subaru was clearly visible on the sales floor and the outside lot, and several times he asked me if he could answer any questions or get me a drink. Really, I couldn't have been happier with the service and the professionalism I received here!! read more

I saw an ad for a used car at Quality Subaru on a Monday and called and set up a test drive for that same day. The rep that I was scheduled to take a test drive with was unavailable, so another rep took me out for a drive. It was their first day on the job and they were unable to answer literally any of my questions about the car. I figured I could overlook that, everyone has to have a first day somewhere. I called the following day and asked if I would be able to take it to my mechanic for a pre-purchase inspection that Friday. The dealership agreed and I arrived Friday morning to pick the car up. Although the car had been sitting there for 4 days and they were aware that I had scheduled to pick it up, they had failed to put gas in it and had to do so before I could bring it to my mechanic. Not so much foresight, eh? Having to wait for them to fill the car up made me late to my mechanic's appointment. Again, something minor that I could overlook, but pretty unimpressed so-far. Things checked out with my mechanic and I brought the vehicle back to the dealership to begin negotiations. Instead of working with the sales rep that I had initially been working with, I was passed off to a manager who seemed very rushed and pushy. Based on the dealership-provided CarFax, I knew that the car had been sitting on the lot for over 5 months, yet the manager essentially refused to make any concessions, stating that the sticker priced had already been dropped to reflect the amount of time the car had been sitting. I certainly understand that some dealerships try to practice a "no-haggle" policy, but honestly, I don't think anyone ever expects to walk into a car dealership and not haggle. Unless you're made of money, no one is willing to pay sticker-price. If I were willing/able to pay sticker price, no questions asked, then it's doubtful I would be buying a used car. We eventually agreed to to a price about $900 off the sticker price at a 72 month term. I told the manager that I had the license plates from my old vehicle and would like to transfer them to the new car. He said that was fine, noted it on my paperwork, but insisted that I keep the plates until I pick up the car. I also requested that the Quality Subaru sticker that they had affixed to the rear bumper be removed (I'm no one's rolling billboard). This request was also noted. A few days later, I arrive to sign the financial paperwork and pick up the car. First red flag: all of the paperwork had my first name misspelled. I of course noticed this immediately and pointed it out to the financial rep. He had to re-do some of the paperwork, but assured me it was fine. Next, out come the loan documents. Instead of the 72 month term that had been agreed upon with the sales manager, the financial rep had drawn up the documents for a 60 month term. I was angry, but signed anyway. Finally, the financial rep goes over to a stack of license plates and pulls two new ones out. I question this and point to the paperwork on his desk with the sales managers note indicating that I wanted to transfer my old plates. The financial rep admitted that he had overlooked this in error but to correct it, he would have to do re-do all of the DMV paperwork. Knowing this would take some time and I would not be able to leave with the car that day if I insisted, I just took the new plates. I was frustrated with the multiple errors, but just wanted to get my car and leave. I finally walk out to the vehicle and find that the Quality Subaru sticker is still on the bumper. Already miffed with the multiple issues, I had no desire to spend an hour with a bottle of Goo Gone to take the stupid thing off at home. I pointed it out to them and they had a tech come out with a heat gun and take it off in a few minutes. Now a month later, all of these snafus are catching up to me. I had to cancel my old plates online with the DMV and dig up multiple items of paperwork to provide to my town assessor to prove the cancellation of the plates. I just received my first loan statement and it has the incorrect spelling of my name, since that's how the dealership gave it to them. The credit union now has to re-do all of my paperwork. While the sales man seemed very nice and genuine (as genuine as a car salesman can be), both the sales manager and financial rep made the transaction feel not only rushed, but obviously very sloppy. And now their sloppiness is coming around to bite me in the ass down the line. Gee thanks, Quality Subaru, just what I wanted, a continual reminder of my crap experience with you and multiple paperwork issues that I am now responsible for remedying. Nothing about the experience exemplified quality in any manner. In fact, quite the opposite. read more

a terrible dealership to deal with from the no service after the sale ||||||| sales and service department to the owners .i want to see what they are going to do about the service bulletin on excessive oil consumption -nhta-tsb no"02-157-14r cars from 2010 to 2015 are burning motor oil.i will find out soon and keep u informed if this gets posted . read more