There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Ron and his garage are crooks . He cost me 4,000 dollars and all kinds of troubles because he lied…read moreto us about our car. He will pay in the end. Said i needed a motor and after i trailerd it back from Michigan and brought it to a Honest mechanic all i needed was a feul injector. If your from out of state avoid them. Their crooked. He charged me 950.00 for his false diagnosis. Im a 77 year Vietnam veteran. Thanks Ron.

I stopped by to get an estimate for a scrape down side of my car. They used a cleaner and buffer to…read moreremove most of it. Touch up paint on a few small spots and my car looks wonderful. John did an awesome job! Highly recommend!!

Took great care of my 2015 Mini Cooper when I had a little fender-bender, then they told me about…read moretheir Dent Wizard contractor for a few door dings, and I got his services today. Fantastic work! I'm so happy. Great work, so friendly, and reasonable prices.

People now days will complain about a business/service in a heartbeat and I have, not this time, I…read morewant to let everyone know, AAA Tire and Auto Service in Fort Wright, KY will never receive a complaint from me only honest opinions on my experiences which have all been great but this past unexpected visit what could of been a nightmare ended up being one of the best blessing I have ever received and a beautiful example of genuine kindness. Thank you Ethan, Susan and service team for going above and beyond and CONSISTENTLY!

We were so happy with the service we just had today!!! We were on a roadtrip home from OH and had a…read moreleaking tire! They got us in so fast and fixed the issue quickly and were so very kind! Thanks again to Susan and "the boys!!!" Couldn't have asked for a better experience!

They opened right on time when I went two Saturdays ago for an oil change. They were nice and…read moreprofessional and the whole thing took about 10 minutes. Check online for coupons I had a $10 off.

I went there for a regular oil change. They checked the filters (barely anything in the filters)…read moreand started "they need to be changed" for $50! BARELY ANYTHING in/on the filter and they deemed it "needed to be changed". Also, the LARGE mechanic was to exhausted to even put the sticker on in the car himself he had me do it, not to mention the last times I've had it through Valvoline (Cincinnati locations, which are better btw), they put the sticker on, reset my "see dealership" message on my car, and when they checked the air filters, they stated they don't need to be changed! They ate supposed to do the work, not the person paying! Lazy! Plus I've read all the horror stories of others that went to this location! I'll NEVER go back to this location!

The worker Josiah here was awesome, super sweet and willing to answer all of our questions/be…read morehonest about what needed to be done in the vehicle. We always come here with any of our basic car needs! Great people & speedy workers! We are always in and out in no time!

I arrived before 2:00 PM to have an oil change completed before picking my daughter up from school…read moreat 3:00 PM. I intentionally arrived early because I understood there could be a wait, but what followed was far beyond what I would consider reasonable for an oil change service. There were already three vehicles in the service bays when I arrived. After waiting approximately 30-35 minutes without being greeted or receiving any communication from the staff, my vehicle and another vehicle were pulled forward. I then waited another 40 minutes before my vehicle was finally pulled into a service bay. Approximately 15 minutes later, I had to ask whether anyone had even started working on my vehicle, only to be told that they had not. The entire process lacked efficiency and, more importantly, communication. I was left waiting at multiple stages of the process without anyone explaining the delay or providing an estimated wait time. By the time I realized how long the service was going to take, I no longer had enough time to comfortably pick my daughter up from school. I have used this station before and have had good experiences, which is why today's experience was particularly disappointing. Unfortunately, today I saw very little sense of urgency and almost no communication between the staff and the customers waiting in line. At one point, the line of vehicles was backing up around the station. I understand that businesses get busy and that unexpected delays can happen. What I do not understand is leaving customers sitting for extended periods without communicating with them. If an oil change is going to take more than an hour, customers should be told that when they arrive so they can decide whether they have the time to wait. I am more than willing to give compliments when good service is provided, and I generally don't complain when I receive mediocre service. However, today's experience was below what I would consider acceptable. A service advertised and commonly understood as a quick oil change should not involve this much waiting without explanation. Because of this experience, I will likely be taking my vehicle to a competitor or to the Florence location on U.S. 42, where I have consistently received speedy and efficient service. Even when that location is running behind, the staff has always communicated the expected wait time. I am very disappointed because I previously held this station in high regard. I hope management will take this feedback seriously, particularly regarding customer communication, organization, and the overall efficiency of the service process, because there was a line of cars around the building. None of them were being explained to either. If any more pulled away, I know it's easy to say they have a high volume business but $100 each car pulling away as a business model, I would want to maintain.

If you have any tire issues, please stop by here! They have a great crew, got my tire taken care of…read moreright on time, and the price was very reasonable. I really appreciated their service. While I waited, I took their advice and walked around the church and the neighborhood, and even stopped for some tacos. It turned out to be a really nice area to spend some time while waiting for the tire to be done. I would definitely recommend them!

NEVER AGAIN! They…read moregot my car at Sunday noon. Said the needed tire would be on the delivery truck at noon Monday. Calls then and said no tire, and they would get it right on it the next day. On Tuesday, they wait until 5:30 p.m.to start working on it because they had "had a busy day". Hopefully ready at 7 p.m. Poor judgement on the part of the manager to put my car low priority after Firestone's delivery blunder. I will never return.

My son got his 1st oil change by himself, $179. {$50 cabin…read morefilter and $29 engine air filter). He didn't know better. When I went to question the high prices, the manager (Will Green) told me "That's what we charge everybody." When I told him not my family as we'd never come back, Will Green told me "That don't matter to me". Take 5 oil change- home of the 179 dollar oil change, where customers don't matter to management (at least not to Will Green).

Good and fast service. I was more than happy with the experience. The manager was on top of his gameread more

Wanted to give a revised review after the district manager got in touch to discuss with me. While…read morethere wasn't much to be done to get my time back, the location itself did make an effort to make it right after the fact. I felt I owed it to them to give a good review after that. Bottom line though, if you have an EV, go to the tire discounters EV location about 40 mins north! Overall great experience other than the issues I'd mentioned in a prior review-- where I was told one thing but another happened. But the tires are installed and seem to be working well. Got a decent price compared to others nearby also.

When my lifelong mechanic retired, I was thrilled to find this shop. The staff was friendly and the…read moreservice was consistently top-notch. However, over the past several years, the quality of service has declined dramatically, particularly regarding customer interaction. The staff is now consistently rude, both on the phone and in person. My last three experiences have been deeply disappointing: Months after purchasing new calipers for my truck, they were ruined by a faulty hose that cost less than $20 to replace, forcing me to pay for new calipers all over again. I purchased a new set of tires for my Lexus. Immediately after leaving the shop, I discovered one of the new tires was leaking air. I have been avoiding making an appointment to fix it simply because I am tired of dealing with the staff's poor attitude, so I find myself stopping to add air to the tire weekly. I scheduled an appointment for an oil change and a tire balance/rotation. When I returned to pick up my vehicle, I was charged $140 for a wheel alignment I never requested or approved. The employee insisted I had mentioned it, and then condescendingly questioned why I expected a complimentary tire service for tires I had purchased two years prior. I had to remind him I bought a full set of four tires for over $1,000, which included this service. Throughout this entire exchange, the General Manager sat nearby and deliberately ignored the situation. This level of service is unacceptable. You have lost my business, and I will only return for services that are already covered under warranty. After that, I will be taking my vehicle elsewhere. P.S. I recently saw one of your own employees having his car serviced at a competitor's shop. He told me he wouldn't trust his own vehicle to be worked on at your location.