Late post... We purchased a new 2026 RDX Tech earlier this month. The goal of our visit to Oakland…read moreAcura was to only test drive the RDX. Little did we know we would drive away with a new RDX that day! I had been in contact with our salesperson, Brandon Tsung, via text and email over several weeks prior to our purchase. My wife and I had been shopping around for something to replace her Acura MDX. Brandon was very patient and supportive in answering our questions about the RDX. He was equally supportive in helping us find a good deal on the purchase. His presentation in selling the car was as thorough as his delivery of the car. He did not rush through the delivery process. He helped identify and describe the car's features and then assisted us in customizing the features to match our preferences. Brandon is a genuine professional who is personable. There's a reason why my wife and I have bought two Acuras from Oakland Acura within the past two years... customer service. When it's time for another car, we'll be sure to return to Oakland Acura!

Shout out to David! Such a delight to work with. He approached us with such ease and never once…read morerushed us. He explained that Oakland Acura was family owned and we felt that vibe from the moment we stepped on the lot. The environment was so welcoming from the moment a young lady greeted us to our last encounter with Ray who did our signage. David, thanks so much for making this process so smooth! You have such a bright future. And big thanks to Ray! You were a pleasure and repent Oakland Acura so well!

I would like to recognize my service advisor, Alberto Farias, for providing exceptional customer…read moreservice throughout a very challenging repair process. After discovering an interior leak in my vehicle, Alberto took the initiative to thoroughly investigate the issue and determined that the leak was related to damage from a previous accident in August 2025. He promptly initiated a supplemental insurance claim and worked diligently with both me and my insurance company to ensure everything was handled properly. What impressed me most was his communication. Alberto remained in constant contact throughout the entire process, keeping me informed every step of the way and ensuring that all parties stayed updated. His professionalism and attention to detail gave me confidence that my vehicle was in good hands. Alberto also addressed the mold buildup that had developed as a result of the leak, ensuring that the interior was properly cleaned and restored. Most importantly, he was able to identify the exact source of the leak and ensure that the root cause was corrected rather than simply treating the symptoms. Alberto's persistence, expertise, and commitment to customer satisfaction turned what could have been a frustrating experience into a positive one. I am extremely grateful for his dedication and would highly recommend both him and the entire service department to anyone in need of vehicle repairs or service.

Originally, I was a happy and loyal Lexus customer for over four years. I brought my car in like…read moreclockwork every three months, paid for every recommended service, and trusted that these "inspections" actually meant something. At my 75k mile service on January 26, 2026, I even paid for their so-called "29-point inspection," and--surprise, surprise--everything was supposedly fine. Fast forward just a couple of weeks, and I discover my passenger floor soaked for no reason. No spills. No rain. Nothing. I pull up the mats and they're literally dripping, and underneath? MOLD and ROOTS growing under my passenger seat. That doesn't happen overnight--it means this issue had been building for a long time, completely missed (or ignored) during all those "thorough" inspections I was paying for. A local mechanic quickly identified the real problem: a clogged AC evaporator drain causing water to pool inside the cabin. In other words, a basic issue that should have been caught long before it turned into a disgusting, hazardous mess inside my car. What makes this even worse is that my two young daughters and my family have been sitting in that car, breathing in air circulating through a mold-contaminated interior without any idea. This wasn't just an inconvenience--it was a hidden health risk that went completely undetected while I trusted Lexus to keep my vehicle safe. The thought that this could have been avoided if the issue had been caught earlier is beyond upsetting. After doing my own research, I found out this isn't some rare fluke--it's a known issue with this make and model, serious enough that there's even a class action lawsuit out there. So I take my car in on April 6, 2026 expecting some accountability, and instead I get hit with a quote for OVER $14,000. That's not just unreasonable--it's insulting. To make matters worse, they denied my claim entirely and refused to cover a single dollar, blaming it on "outside elements like leaves." That excuse is laughable. You're telling me leaves caused mold to grow inside my car while your dealership signed off on multiple clean inspections? And the service experience? Completely unacceptable. My advisor, Jimmy Lee, showed zero empathy, no accountability, and just kept brushing me off, telling me to go deal with my insurance--for a problem that Lexus clearly knows about. This entire experience has completely destroyed my trust in Lexus. Loyal customers deserve better than negligence, denial, and a $14,000 bill for a problem that should have been prevented in the first place.

I was looking for a way to enter the EV market without breaking the bank. As a Honda fan (previous…read morevehicle was a 2010 CRV) I knew I could rely on the brand to offer something that was brilliant in quality and drivability. However, seeing that most of the inventory out there was brand new and out of my price range, I decided to look at older cars with EV/hybrid functionalities. I have to thank Ricky (Ricardo) and Mary Cao for not only their prompt and excellent service, but also their willingness to be honest and straightforward with me with the whole process. I truly felt like this experience was tailored for me, even though I already was decided on the 2018 Honda Clarity they had in stock. As a person who works in customer service as well I felt I knew these people made the taxing experience of shopping for a car easy and relaxing. And that is what we all want at the end of the day, trust and faith we will get what we desire. Kudos to you two and your team! One happy librarian.

Yikes. We had a scheduled maintenance check and they mailed it in. Zero confidence they actually…read moredid any of the work - just because the discrepancy between what I could see and what they wrote on the diagnostics. Because they may have done some of the work I have 2 stars. We paid for a "tire inspection" and the paperwork says our tires were all "green" rating (all good) but when I called back to question it (just looking at the tires) and they said "oh yeah these actually need to be replaced". We had a slow leak they didn't find it and actually gave us BS tire pressure on the write up. I got home and it was 4 lbs below and our leak is not that fast. They could have easily done their job and upsold us 4 new tires. They upsold us on resurfacing front brakes but don't have ANY measurements on the wear and tear saying "any reputable mechanic will always resurface front only" but the quote was so high that it was a blessing that helped me find my new mechanic. So thank you for that.

We had an awesome car-buying experience at Audi Oakland, thanks to Skylar, Justus, and Finance…read moreManager Ed! After purchasing our first car with them, we were so impressed that we went back and purchased our second car from them the same week. The entire experience was a pleasure, from the sales team to the finance department. Everyone was professional, honest, and made the process smooth and stress-free. We especially appreciated that there was no pressure to finalize the deal. Ed was also very straightforward and never pressured us into purchasing the additional warranty for either vehicle, which we really appreciated. Thank you, Skylar, Justus, and Ed, for the honesty, professionalism, and excellent customer service. We truly appreciate the smooth transaction and would happily recommend Audi Oakland to anyone looking for a great car-buying experience!

Pick a title: 1. More Sorry than Angry…read more2. Run and keep on running... 3. I should have done my Yelp! Homework It appears the team associated with the service department is engaged in unscrupulous business practices. After being too busy to accept or respond to their calls and texts half a dozen times over a period of a month this past December. The team finally got a hold of me and indicated that my AudiCare had one oil service left in my contract. I asked the call center/service advisor "Are you sure I have one left in my package", they insisted yes and there would be no cost to me so I booked an appointment. See attached text message as evidence of this. After showing up for the booked appointment at 8.00am, I was informed that there are no oil changes left on my AudiCare contract and an oil change and inspection would be $400. I am not so upset at the cost, but the fact that it was purely a LIE to get me in. The service writer, Jaime apologized and was sympathetic but said his hands were tied and inquired if I still want the service, naturally I declined. He was kind enough to give me the business card of the service manager...its all part of the show. I am more sorry than angry that this dealership/service center chooses to engage in business this way. I feel bad for the other customers that be lured in this way. This is very unfortunate, as the sales experience was excellent a few years back. Too bad these guys ruined it...go anywhere else and pay a little more!

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

Shout out to Alex and the guys that helped me out. ( sorry guys I forgot your names) and there was…read morea lady that called me also. She was awesome also for reaching out thank you!. real nice guys great selection on cars and over all a great experience... definitely 5 stars!!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

They clear all the codes before you buy the car !! They never sent me a title and the car broke…read moredown a week later I was stranded at work. I called them back and they showed no sympathy they lied and said they'll send me a mechanic and never did. DO NOT BUY ANY CARS FROM THEM !!!! THERE WHOLE BUSINESS IS A SCAM

**BUYER BEWARE** **Do not sign the 48 hr cool off waiver**…read more**ask to take the car to your own mechanic prior to purchase** To be honest they sold me a car with way more issues than disclosed. Easy to get a car from them, not a good car.. but a car. You'll end up with more of a headache than anything else though because they dont work with you, it's as is, your problem now. Was told the car they sold me had a minor leak, nothing to major. Didn't make it 10 minutes driving off the lot before I had to pull over. The car is having to be towed to a mechanic to be fixed. Way more than a minor leak. Be extremely careful if choosing to do business with this "dealership".

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.