First off I love my car buttttttt I have to agree with most people reviewing that they add unnecessary fees and they LIE about the service agreements just to get you to get them. My mistake for falling for it. They offered the gap and service agreement for an additional amount and it would lower the interest if I did. The only reason I went ahead with it was that they said I could take my car to any Nissan for Maintenance. This is not true. I have tried multiple Nissans to get service for my car with the contract in hand and always turned away. So I have to make the hour + drive to get a stupid oil change. The other thing included was warranty for my tires which I specifically asked what about if I run over something they said yes they will take care and plug the tire, LIE. that very thing happened and I called to set up an appt to get my tired fixed and no sorry we don't do that inky if it's a manufacturer defect. I'm sorry I love my car but that dealership is a crook and liar. Go elsewhere. read more

Raceway Nissan offers great customer service! Jonny and Micah were the two gentlemen I worked with and they were absolutely awesome! Jonny requested I fill out a survey for him about his customer service and that he would fill up my tank the next time I was in the area. He wasn't available when I returned, but Micah was there to step in and was awesome. He was very personable and easy to chat with. He filled up my car quickly and I was on my way! Great business, would definitely recommend if you're in the market for a Nissan. read more

I was completely screwed over. I purchased a 2016 Dodge Grand Caravan in good faith with the extended high level insurance in September 2020. 2 months later the car now needs $1,500 worth of repairs and they won't cover it. So now I have to take money out of my pocket to pay this. They are liars and deceivers!!!! Please don't buy from them they will not honor anything. They sold me a lemon and now I will beto getting a lawyer! read more

Appeared to be helpful in the beginning. I my own financing and they were trying to add all these additional unnecessary fees, no bueno!!

I took my car yesterday for maintenance. The job was done in 2 hours and after that I was ready to go. Unfortunately the customer service in the maintenance department is bad but real bad this people has cero knowledge on how to proceed or deal with people on the daily basis. These agents should know that the reason they have a job is because they have customers like me going to their dealer for our car needs. Without customers they will have no jobs so they should treat customers with more courtesy and at least give a smile. read more

The only helpful person in Service is Marcos. Never had a problem with him, always polite and helpful. I came in one day on his day off and everyone I delt with was rude as fuck. I went to the supervisor with my problem and his was response was "well what do you want me to do about it?" So, let me just say Christian, you're a dick!! I'll never bring my car back for service here ever again. read more

Wait Time!!! Not overly fond of this place. Was a loyal customer for two years (was). After this recent service I had done which was a simple oil change and tire rotation I am disappointed in the service that was provided. I had a scheduled appointment for 7:45 to which I arrived on time but did not get checked in till around 8 due to cars (walk-ins). I was worried that I would have a long of a wait time because of places I needed to be. I did not leave till 10:11 and within that time there were walk-ins who were checked out before me despite that they were checked in after me. I understand that there's a lot of services needing to be done but why allow that many people in without appointments to begin with especially after I overheard the frustration of one of your staff complaining about having less help on Saturdays while it's the busiest day of the week?!! Service!!! I'll start off by saying that initially my services were good and pleasant over the last two years or so. I originally had AJ ( no longer works there as of now) who was helpful to some degree but at least I got out within a decent time even with a big turnout of services. However, I was completely shocked when I received a quote from AJ about repairs needed regarding new spark plugs to which he quoted me $535. I don't know all that much about spark plug replacements but c'mon really? Now, in regards to my most recent service 9.16.17 After finding out AJ was no longer there I placed my trust in another service rep "Mike." Not as friendly/engaging as AJ but that's not saying much. Another service rep "Art" who had initially helped me before transferring me to Mike )who i chose since AJ left and I didn't know anyone else) actually seemed more helpful and at least friendly. After waiting more than two hours and paying I went to check out with Mike and all he had to say was "oh is that your car the black one? Oh? you're all set, the keys are in the car." Why would my keys be left in the car if there's any slight chance they could be locked inside?? On top of that AJ would at least go over with me the service I had today and what fixes or problems that came up during the inspection. Mike- your keys are in the car! Never once told me I had tire tread problems or spark plugs, or fluid exchange or any other problems I supposedly had that needed fixing from my last visit. At this point a customer is lost and I don't intend on coming back, at least anytime soon! They may not be losing sleep over this critical review but at least this is out there for the people looking for "quality" service to be very vigilant! read more

I was coming on here to speak about how unprofessional this dealership and it's employees are but I see now it's nothing no one else hasnt said! They attempt to add on $2400 for add ons that they physically aren't adding on! A third party alarm that supposedly gives you up to $20,000 back if your car is stolen. Nitrogen in your tires as if they are removing the oxygen from the nitrogen already in the air! And some maintenance coverage on your interior. For $50 I'll get that bad boy detailed and problem solved! First dealer didn't expect us to know the system so when we got his back up against the ropes, he admitted they fluffed everyone's accounts to ensure they make money. He literally said they market low prices then make their money back with the add ons smh. We didn't want our credit ran since we were prefinanced so guess who just miraculously needed our information on a CREDIT FORM with a signature?! GRIMY!!! Another trick of theirs. Don't let them do math on their own! Take out your calculator and add it up yourself and watch when they take it back to the bald head guy in the office... your numbers ALWAYS come out different. Next day we get a call from some fool named James who as I am speaking begins to laugh and joke with the people in the background. Called the operator for Patrick the GM, get forwarded to his phone and guess who picks up. JAMES AND ALL HIS INCOMPETENCE! Refuses to put Patrick on the phone until he has my name and information. All I'm saying is if you can go somewhere else, do it! They better be happy I'm not a chemist because I would find out if it's 100% nitrogen in those tires and when it isn't I'm getting a class action lawsuit started against them and all their dishonest business practices. read more

I posted a review back on 12/30 of last year that was 100% negative. I was so unhappy with the service that I have been going out of my way to take my car to other Nissan dealerships to get work done on it. Yesterday I didn't have a choice but to bring it here due to the nature of the breakdown and their proximity to my house. When I arrived at the service drive Danny Porter stepped up to help us and he is by far the best person I have dealt with at this location. He was helpful, friendly, and seemed like he actually cared about that I was having trouble and not just trying to help me as fast as he possibly could. While we were waiting to hear about the fate of the car he came out to inform us that they were able to identify the source of a noise that other places claimed to not hear or to be able to identify and stated that there was a service advisory out. I called to follow up with him just now and he was courteous and knew exactly who I was and what I was asking about. He informed me that the issues were all covered and that they hoped to have the car ready to go tomorrow. If wish all of my experiences with the staff here could be as positive as this one has been so far. read more

Went in to get an oil change for my Rogue without making an appointment. Was attended by Sam, he was very welcoming and friendly. Great customer service. Oil change was quick! Thank you!! read more

WORST DEALER AND CUSTOMER SERVICE EVER! I recently went in on September 4th for a Labor Day special that was advertised and the staff were super unprofessional! Did the test drive with the salesperson Mario and when it came time to crunch the numbers, the staff made mathematical errors and started showing frustration. Then they claimed that I was not eligible for the special after all because it was for a different location and I calmly pulled out the ad and showed them that the address on it was theirs. Then their "manager" came out aggressively and asked me if I spoke English and demanded to know what the problem was. When I explained that there was no problems but that his staff wanted me to pay $477 monthly for 72 months claiming that was $25K when it obviously wasn't he lost his cool. He practically yelled at me and my family in front of everyone (both consumers and staff) and aggressively made cutting throat movements with his hands claiming he didn't want to make a deal with me. This was super disrespectful and humiliating and I for one do not believe that any individual for that matter should be treated this way. As a future consumer for vehicles I will never come back here again nor would I ever recommend this place! read more

The service depart at raceway Nissan sucks! I have been there 4 times for one thing and still cant get the correct parts ordered. Big waist of my time & gas. NOT HAPPY!!! read more

The service staff are awesome at lying to your face. Watch out for fake repairs. Once they found out I didn't have an extended warranty, my engine noise became magically fixed by a $25 oil change. read more

This dealership is very very shady ! Be carful here! I brought my car about a week ago to get an oil change and I left my sunglasses inside my carrying case in my car cupholder and when I got my car back my case was on the passenger seat floor with no sunglasses in em . Never in 3 years of coming here had something like this happened to me until now. Yet it doesn't surprise me since this is the same dealership where techs were using customers cars to go to Taco Bell and pick up lunch instead of actually fixing em . Whatever you do DO NOT leave anything of value in your car while getting it serviced here. Good bye Raceway Nissan read more

The fucken best place to get a car! We had looking, went to few dealerships I was so stressed out I had spent 8 hrs at each I ended up with a lemon. From on of them. Thank you Saul for making it the best experience. I love you for it. My husband and I couldn't believe how easy & fast you made it happen. See Saul if you need car he made my night made looking for car the best experience. Thank you so much Saul. read more

Can't recommend this place. They don't deal FAIRLY with buyers. I went ready to buy a new car and walked around with the salesman until I found the make/model I liked. Showed the salesman their online price for that model bcz he was trying to sell it to me at different (higher) price. (No window sticker on this NEW car should have been a red flag) That was strike one. Then he tells me that the price doesn't include dealer added options. Those options amounted to about $2500. (There went the great online price) What was I getting for $2500? A cheap security system and nitrogen in the tires. That might work on a teenager buying his first car. I should have left but figured we could still make it work. When they told me they couldn't give me ANYTHING for my trade (strike two), I asked them to give a LITTLE* on the (overpriced) options and we would have a deal. They wouldn't give me one red cent! (Strike three). Every sale should be win-win for both parties. I did my part, they refused to do theirs. Their loss. I left and bought a new car at a FAIR price at another dealership later that day. *By the way, the other dealer only had to give me $1000 for my trade - a small price to make it work. read more

Let me begin by saying my salesperson was A+. I had no issues with my salesperson. My issue was with management; Tom Levin-General Manager Danny Duong-Sales Manager They both were very hot and cold. Fake nice one moment then rude the next. I was buying a vehicle and they acted like they didn't want to make a sale! Tom Levin would give my spouse dirty looks! We should have walked out and went elsewhere, but our salesperson was excellent. Management needs a class on social skills. I've never experienced this behavior in all the times I've bought vehicles from different dealerships. read more

I just purchased a car from Raceway Nissan and I had a fantastic experience. There was no pressure to buy. I was welcome to test drive which ever vehicles I was interested in. The best part about the experience was my sales person Barbara Gama. She is very relatable, nice and friendly. We we're laughing several times. So if your in need of a vehicle go see Barbara Gama. read more

Came here for an oil change. Sam was great. He told me exactly what was wrong my pathfinder. The price hit me hard like a slap in the face with a salami but i am so glad its fixed. Thanks sam! read more

This place just reaffirmed my disappointment. I called and asked to speak to service and I asked what time do you close she said 4 O'Clock I was like cool so I drive down. Once I get there the lady in service tells me we stopped taking cars at 2pm. Yo, I just called you could have told me you weren't taking anymore car since I clearly called after 2pm. The only reason I come here for service is that it's free since I bought a service plan with my car but they absolutely suck. Don't get me wrong there are some real good guys that work here. Even though it's free I rather go up the street and pay at Spoiled for the speed, quality and customer service. Get that, I rather pay then use my free service at Raceway. read more

I recently leased a new Nissan 3 month as ago. This dealership went above and beyond to make sure they had the exact make and model I was interested in. After two days of "sleeping on it" I decided to drive my new baby home. Veronica Smith in finance was the best part though. Her knowledge of the different warranties helped me feel confident that I would be taken care of through the remainder of my lease. She also shopped around several different banks to get me the best deal! Thanks Veronica in finance! You truly made my car buying experience memorable!! 10 out of 10 would buy again! read more

I will be completely honest . I've been coming to this service dept. for over 2 years and the one employee who stands out for his exceptional work is Marcos. The quality of work that is done at this place is way less than average. This last time I came in to have an oil change and to have them look at my steering column that was making a weird noise. Fortunately I had an extended warranty in which I had to pay my 100.00 deductible . However, how is it that a faulty steering column is my responsibility and not a safety recall is beside me but I will call their 1800 Nissan 1 and take that up with them. As far as the oil change is concerned . The oil was leaking out. How does this happen unless someone is being careless. I can't afford to be coming to this dealer knowing that their negligence can cause harm to my car and possibly even myself. There needs to be accountability. read more

I'm sick and tired of getting ripped off everytime I go there to get my cars maintnanced. You many times I've had to bring my vehicle back too many times because they didn't complete it the 1st time. Just recently I brought my vehicle in for my 15,000 maintenance and paid nearly almost $400 just to have them not do the job. The job that should've been done in 4 hrs was completed in less then 2 hours. Since then I have spoken to the manager and now have to bring my vehicle back to have the job done RIGHT!!! This is just so frustrating because I've gone through this before with them. read more

I give it a 2 star because the salesman Angelo was actually very nice but they wasted my time and gave me the run around. And I'm well aware I have bad credit. read more

Loved this dealership raceway nissan took my son to buy his first car here .Pete Acevedo Was awesome he went above and beyond to get the price we wanted we were very happy ..I would definitely recommend this dealer and pete. We were so satisfied with the pricing and deals im thinking about coming back and getting myself another car Thanks for all your help Pete read more

CONS: SPAMMING AND FLOODING my e-mail with reminders to leave them reviews it was so annoying. I paid over 3 THOUSAND for my repair of a new transmission I wanted to wait a few weeks before leaving a review to make sure everything was working fine, but they pressed so hard right off the bat with notices and reminds to leave a review even trying to bribe me with free things for 5 star reviews. Another thing I did not like about Raceway Nissan of Riverside was that you are "assigned" a technician to help you so every time I called I had to be directed to that technician as if no one else there could help me. I have opinions and hearsay as to why they would assign you a technician which are not favorable but I'll leave that out because it's not fair to say. (they even want you to select a technician if you have never been there before so does that mean some technicians are better than others?) PROS:They helped me out and found out the problem to my car when other places were not sure what was wrong with my car. I needed a new transmission and the price was more or less what other places charged ( I shopped around) so I couldn't really get upset at the charge for the new one. They were very helpful in getting me set up with a rental car while mine was there at their shop, no issues so far and I would indeed try them again after this first good experience. read more

This is a great place to buy a vehicle, I called on Friday 8 2019 in advance to make sure about my offer in buying a 2019 Nissan sport Rogue, I had a Prequalified offer with capital one, John Guerrero told me the process in buying the vehicle was going to be fast and smooth, Felipe Chavez called us the same friday to follow up, he is a sales consultant that helped us throughout the process, and definitely was easy, fast and smooth, they treated us with great respect and attention, we definitely recommend Raceway Nissan car dealer to all of our family and friends, Thank you Felipe Chavez for making it happen!! read more

A friend of mine came here to get her Nissan Sentra serviced after it just completely died while driving. Not only did they find "nothing wrong" but whoever worked on it stole $23 from the her glove compartment. Pathetic. The car did the same thing a week later. After doing some research it seems that Nissan has a history of transmission problems that they refuse to acknowledge. My friend had to go through corporate to get a refund for her stolen money on top of her time wasted. I wouldn't recommend this place to my worst enemy. read more

Full disclosure I bought a car from them but I would never recommend them to anyone I know. Not only was the car buying process long a lot of back and forth and non of them being on the same page with each other. But management are condescending and very pompous. I ended up paying outside of my budget I'm a single mother of two and drove over an hour because I was told this was a dream and the best deal. I had to go to work the next day and was there at closing. I ended up walking away completely unhappy and they don't even leave you with gas because it was a "used car" basically your sale doesn't matter because your buying a used car. Thanks guys for making me feel like an appreciated customer. Do yourself a favor and stay away. read more

So on Saturday July 29... I bought a oil change deal through Groupon for $16 at Raceway. So I get there that day with a appointment and all of a sudden there system crashes! So waiting maybe little over an hour dealing with AJ. Letting me know what's going on and it won't be up for a while! Cool no problem... AJ "come back tomorrow between 8am- 2pm and we will take care of you" okay cool! So I get there today and what do I find out... we don't do other model brands on Sunday! Well then why would AJ tell me to come back Sunday and I'll be taken care of?! This guy doesn't blink or anything, no i am sorry... come back Monday and I'll make you a priority now since it's been two days I wasted going to this place! So to the Sunday morning guy thanks for good for nothing help! I refunded my Groupon and just going to do the oil change myself. Good luck everyone! read more

I had visited a few other Nissan dealerships and I have to say that this one gave the best customer service. I bought a new car and felt ZERO pressure all the way to the very end. I would definitely recommend this dealer for anyone looking to buy a new car. Majd was awesome! She knew her stuff and was super friendly and professional. Majd rocks! read more

this is getting ridiculous! chris navarrete i have left voicemails for you and you still havent got back to me about the tires. you and your staff need to stop sending me to voicemail everytime read more

I didn't purchase my pre-owned Nissan Leaf from Raceway Nissan. The carwings feature was not working on my Leaf, so I went to Temecula Nissan. The service tech was going to charge me $60.00 to do a software update. He said the dealership I purchased the car from should have done it. I KNOW that the dealership I purchased the Leaf did ALL software updates. I declined to pay for the software upgrade and decided to go to Raceway Nissan. I am VERY pleased that Raceway Nissan were experienced with the Leaf. The Carwings needed to activated on the car. NO software needed to be upgraded. I was NOT charged for the service. In addition, my car was washed and vaccumed. I received better service from Raceway Nissan than I have ever received from DCH Temecula Dodge with whom I have taken my Dodge trucks for over 8 years. Thanks to Tony Ayala, Service Advisor at Raceway Nissan. I love my Nissan Leaf and I will have it serviced at Raceway Nissan. read more

I came in today for service and I have to say hands down that this place is great to me every time I come in. I always get greeted with a smile with very friendly welcoming staff. Arturo Maravilla was great with amazing customer service he was very helpful and answer all my questions and concerns. Keep up the Great Job Raceway Nissan!!!! I wouldn't take my car anywhere else. read more

Extremely unprofessional! Would not recommend this place to anyone ! My dad tried to buy his car after having it leased for 3 years he took the check to purchase the car no one helped especially Oscar Gonzales ! After this place I'm never purchasing a Nissan again and never recommending it to anyone. which is extremely sad because I had three good nissans in the past. The horrible finance office makes me never want to even step foot inside a Nissan dealership again ! read more

UPDATE:: if I could give no stars I would!!!! In our lease agreement it states 2 keys. We have a little paper that states that they still owe us a key, but several calls and getting our sales guy who leased the Nissan Leaf to us involved and still nothing. DO NOT BUY A CAR HERE. They don't hold us their end of the contract. I will be involving Nissan Corporate next. It's been over a year and we can't get anyone to call us back!! read more

I called on a Sunday to inquire about a 2017 Nissan Altima. The original person I spoke to was not aggressive in trying to get the deal bought. I waited until the shift changed and called back that evening. Oscar picked up the phone and I mentioned the true car price and I wanted it $450 lower than the true Car prices. After a two minute hold they said come on in and actually honored the price with a rebate. I was in and out in an hour. The car did need an alignment, a 2nd key made and a good detail because pet hair was all over the place. It took two details to get it right but they addressed my issues right away. I received the price I wanted and the service I expected. read more

Went to to take a look and test drive a car. I happened to be already fully approved with a lender they have worked with before in the past. So therefore I would not need my credit. Just would need to confirm with there lending company that everything is fully approved. Well they were upset that I was already approved for the exact amount of the car and fees and they would not be able to add on all of the extra products that they wanted. The salesman said the extra add on fees would total around $2400. Was I was adamant that I did not want the add ins they became very hostile. I then got the loan agent on the phone to speak with management and they were completely rude to her saying they're doing it there way or no way in so many words. This was the worst experience at a dealership ever. Consider this a fair warning if your seeing this. The lender has decided to stop doing business with them as well after this encounter read more

I can't say enough great things about Raceway Nissan. Our salesman Seevum was friendly and did everything's could to make us happy. We had went to a few other dealerships before visiting Raceway so we already knew what car we wanted but he still insisted that we test drive the exact car that we were going to buy. I thought that was awesome because most salesmen just want to hurry up and make the sale, at least that's what we experienced before coming to Raceway. Mike in the financing department was wonderful and worked hard to get us the best rate. We will definitely be returning to Raceway for future vehicle purchases! read more

So fiancé wanted to go look at a car that was on ad last night after work as she bought her current car from them .Got there and surprisingly the car was still there.Took the car for test drive and then decided to sit down and work the numbers.Agreed with salesperson over price with exception to add ons...(alarm ,paint and fabric protection and nitrogen in tires) .Sales manager came in and told us that they extras weren't negotiable.499 for nitrogen in tires .Thats how they try to make their money.Funny thing I just bought a challenger and all that stuff was taken off..So on to another Nissan dealer because this one is horrible.Also side note saw that they had a 2016 Sentra on the lot (same model) for $23,000 marked down to $11000 on the window ..They are very deceptive read more