We had issues with both upstairs and downstairs AC units.
Called one technician he checked both and said one unit needed Frion so he filled it. The other unit he said needs a new compressor or a brand new unit.
We made around 12 calls to different local technicians looking for quotes which ranged from painful to extremely ridiculous amounts.
The most reasonable quote was from Rain or Shine, and this wonderful man named Steve spent over 45 minutes explaining every single thing about purchasing a new compressor or new unit, so we could understand the cost, warranties, any issues.
He was very professional, eloquent, intelligent, and very straight forward. We have been so tired of being duped by the so called salesman for everything from buying cars, to getting home repair quotes and evth else, that we very aware of when we hear BS that people feed you just to make a sale.
Well, let me tell you...Steve is NOT one of those guys that makes empty promises. He is very honest, and very knowledgable, and takes the time to get to the root of the problem. He promised service by the next day if a new unit was needed, but he was actually kind enough, and helpful enough to come out the same day for an actual diagnosis, even though the other technician said the unit was not working at all. Steve wanted to do his own inspection to make sure. And boy were we blessed he chose to do that.....
As soon as Steve came and did his own check, and testing and everything else, he determined that the problem wasn't the compressor, and nothing new was needed. Well, nothing major anyways, just a couple smaller, inexpensive parts, and also Frion, that's it, the unit needed Frion.
WEll, is there any better news when the technician actually says don;t spend money you don;t need to because the problem is much smaller than you thought????
So the repairs and service cost around 23% of the actual cost of everything else we thought we would need. We saved a couple thousand bucks.....And it's all because of Steve's professional diagnosis, and integrity. He wasn't out to just make a buck, and sell us smth that wasn't needed because it wasn't broken. It just needed some TLC which he gave it, and he was amazing.
We are happy to have functional air, and secured an honest professional contact with Steve, in case we need similar services in the future.
Thanks Steve, we will make sure to spread the word and recommend you to anyone we know. read more