This review is regarding Donald, a Lifetime Solutions, Inc. (Victorville) Service Tech. He just…read moreleft my home, having solved my problem. Donald went above and beyond looking for the issue, even crawling under my home to find where the system's was plugged in (fortunately we had coveralls for him to put on). Donald was very pleasant and efficient.

I recently went through training with Lifetime Solutions, and my experience was very disappointing…read moreand confusing. I originally felt excited about the opportunity when I was contacted by Asher Hudson about the position. However, communication quickly became very inconsistent. It was often difficult to get a response when I had questions, yet during the Zoom meeting he was answering other phone calls while the training was happening. One thing that also made me uncomfortable was being told that if I didn't have my Social Security card available, I wouldn't be allowed to access the meeting or continue with the process. That felt strange for what was supposed to be an initial training meeting. Looking back, it made me feel like I was being pushed to provide personal information right away before even really understanding the job. On the training day, I was actually the only trainee who showed up in person while everyone else attended through Zoom. You would think that being there in person would mean receiving more hands-on training, but that wasn't the case. The trainer repeatedly walked out of the room and mostly just told everyone to keep practicing the script instead of actually helping us learn it. One moment that stood out to me was when another trainee who was struggling to form full sentences in English was told she was doing great. But when I made a small mistake while practicing the script, I was immediately told that I "wasn't ready" and was asked to clock out. It felt very inconsistent and confusing, especially since we were all still learning. The script itself was also uncomfortable to perform. Trainees are expected to approach random people at Home Depot and say that they are doing "free water testing" and that they will receive a Home Depot gift card for giving their comments. From what I understood, the goal is to collect people's information so someone from another area can later come to their home to test their water. The gift card felt more like a tactic to get people to agree rather than something that was clearly explained upfront. Another concerning moment was hearing someone in another room loudly cussing on the phone and saying that he had "messed around." That kind of environment during a training session didn't feel professional at all. Overall, the training process felt rushed, disorganized, and misleading. I left feeling confused about the expectations and disappointed with how the situation was handled. I would strongly recommend that anyone considering working here ask very detailed questions about the actual job duties and training process before accepting a position!!

I was ready to spend a ton on a new water softener. The company that sold me mine wanted $450 just…read moreto come check it out, and every other rep I called barely listened and just tried to sell me a brand-new system. Then I found Miguel from Polar Water, and I'm so glad I did! Right away, he actually asked me what was wrong with my current system and why I was looking to replace it especially since it was only a few years old. No one else even bothered to ask. We talked about a new system, but instead of just selling me something, he actually checked mine out first. Turns out, it wasn't broken at all just a clogged brine tank. He cleaned it out, replaced a water line, and got everything working again. Super honest, super professional, and didn't try to take advantage of me like the other companies did. If you want someone who actually cares and won't just sell you something you don't need, call Polar Water!

I can't recommend this business highly enough. Miguel was so easy to work with and put in a great…read moresystem, very quickly for my daughter. He helped me understand every step of the process and was so accommodating in every way. I feel like he puts in a high quality product for a reasonable price and he'll help them service it, when the time comes. He even gave us a choice about the color of the new spout! My daughter just that Miguel was also able to route their fridge water through the new system as well. Wow, I wasn't expecting that bonus, I'm so pleased! What a great guy and a superb local business!

Jay was incredibly professional and exceptionally kind. He visited our home to provide a quote,…read morepresented financing options, and addressed all of our inquiries in a very friendly manner. I highly recommend this company because of their outstanding customer service, expertise, and professionalism. It was truly a pleasure to work with them.

I purchased both a water softener and a reverse osmosis system for drinking water. Have been…read moreserved reliably by Jay and Tyler for years. No complaints, Always been great. Recommend these guys.

Don, my delivery driver from Masters Coffee & Water, provides outstanding service. He is always…read morepunctual, professional, and friendly. My water deliveries are consistently reliable, and he takes great care to make sure everything is placed where it needs to be. It's clear that he takes pride in his work and values his customers. I truly appreciate his excellent service and highly recommend Masters Coffee & Water, especially because of employees like Don! God bless you all and thank you, Cedric Merrick

Rolando always texts us the day before to let us know he's coming to grab the waters. He is super…read morekind, personable, efficient, and professional!

Had a leaky spigot, they came out on a Friday evening and fixed it within minutes. Will definitely…read morebe using them in the future. Responsive, fair pricing, great service.

I made two appointments with Cory, and on both occasions, not only did he not show up, he never…read morebothered to call to let me know he wasn't coming.

Cant say enough about this company!! Great service, very professional,always on time and fair…read morepricing. they have been servicing my system for years and never a problem! This company is a keeper!!

Amazing service, would highly recommend to anyone looking to upgrade their water filtration. Super…read moreresponsive, came on time, very professional, very fair pricing. Process was super quick and easy