Promptness in responding Professional Job well done, Clean,…read moreFast and reliable. Thanks!!

Zeb came out fast when my water heater wouldn't work. He gave me my options and quotes. Then got my…read morewater heater going faster than promised. Highly recommend him.

I recently went through training with Lifetime Solutions, and my experience was very disappointing…read moreand confusing. I originally felt excited about the opportunity when I was contacted by Asher Hudson about the position. However, communication quickly became very inconsistent. It was often difficult to get a response when I had questions, yet during the Zoom meeting he was answering other phone calls while the training was happening. One thing that also made me uncomfortable was being told that if I didn't have my Social Security card available, I wouldn't be allowed to access the meeting or continue with the process. That felt strange for what was supposed to be an initial training meeting. Looking back, it made me feel like I was being pushed to provide personal information right away before even really understanding the job. On the training day, I was actually the only trainee who showed up in person while everyone else attended through Zoom. You would think that being there in person would mean receiving more hands-on training, but that wasn't the case. The trainer repeatedly walked out of the room and mostly just told everyone to keep practicing the script instead of actually helping us learn it. One moment that stood out to me was when another trainee who was struggling to form full sentences in English was told she was doing great. But when I made a small mistake while practicing the script, I was immediately told that I "wasn't ready" and was asked to clock out. It felt very inconsistent and confusing, especially since we were all still learning. The script itself was also uncomfortable to perform. Trainees are expected to approach random people at Home Depot and say that they are doing "free water testing" and that they will receive a Home Depot gift card for giving their comments. From what I understood, the goal is to collect people's information so someone from another area can later come to their home to test their water. The gift card felt more like a tactic to get people to agree rather than something that was clearly explained upfront. Another concerning moment was hearing someone in another room loudly cussing on the phone and saying that he had "messed around." That kind of environment during a training session didn't feel professional at all. Overall, the training process felt rushed, disorganized, and misleading. I left feeling confused about the expectations and disappointed with how the situation was handled. I would strongly recommend that anyone considering working here ask very detailed questions about the actual job duties and training process before accepting a position!!

We had our old legacy unit serviced and the technician Hector was very courteous, knowledgeable and…read moreexplained very clearly what he was doing (testing the city water and pressure) and the results of the service. Hector was asked to wear a mask and he did it without question and wore it throughout the appointment. Excellent customer service and understanding and respectful of our needs.

I was ready to spend a ton on a new water softener. The company that sold me mine wanted $450 just…read moreto come check it out, and every other rep I called barely listened and just tried to sell me a brand-new system. Then I found Miguel from Polar Water, and I'm so glad I did! Right away, he actually asked me what was wrong with my current system and why I was looking to replace it especially since it was only a few years old. No one else even bothered to ask. We talked about a new system, but instead of just selling me something, he actually checked mine out first. Turns out, it wasn't broken at all just a clogged brine tank. He cleaned it out, replaced a water line, and got everything working again. Super honest, super professional, and didn't try to take advantage of me like the other companies did. If you want someone who actually cares and won't just sell you something you don't need, call Polar Water!

I can't recommend this business highly enough. Miguel was so easy to work with and put in a great…read moresystem, very quickly for my daughter. He helped me understand every step of the process and was so accommodating in every way. I feel like he puts in a high quality product for a reasonable price and he'll help them service it, when the time comes. He even gave us a choice about the color of the new spout! My daughter just that Miguel was also able to route their fridge water through the new system as well. Wow, I wasn't expecting that bonus, I'm so pleased! What a great guy and a superb local business!

Jay was incredibly professional and exceptionally kind. He visited our home to provide a quote,…read morepresented financing options, and addressed all of our inquiries in a very friendly manner. I highly recommend this company because of their outstanding customer service, expertise, and professionalism. It was truly a pleasure to work with them.

I purchased both a water softener and a reverse osmosis system for drinking water. Have been…read moreserved reliably by Jay and Tyler for years. No complaints, Always been great. Recommend these guys.

We switched to Master's several years ago after having Sparklets and being unhappy with the…read moreconsistency of service. TechNiGlove could not be more delighted with the service Victor has delivered year after year! This guy always has a smile on his face and goes out of his way when we need something on a non-delivery day. We will miss having him as a driver when our lease is up and we relocate. Thank you Victor for making our day!

Great service, got water delivered the next day after calling for service. The driver was super…read morefriendly and there was no issue with the delivery. Customer service is super friendly. I have 0 complaints. Im very happy i chose masters.

Had a leaky spigot, they came out on a Friday evening and fixed it within minutes. Will definitely…read morebe using them in the future. Responsive, fair pricing, great service.

Cory was the first to respond when I submitted a Yelp request, and also the first to come out for…read morean estimate. We had done our research and knew what a reasonable range should be, and he worked with us to come to a fair price. That stood out to us, especially considering that many companies in this area seem to charge quite a bit more for the same job. Throughout the process, Cory was very communicative, arrived exactly when he said he would, and completed the work exactly as promised. We live in a senior community where the homes were all built around the same time, so I expect many neighbors will be needing new water heaters soon. I would not hesitate to recommend Cory to them!

Cant say enough about this company!! Great service, very professional,always on time and fair…read morepricing. they have been servicing my system for years and never a problem! This company is a keeper!!

Amazing service, would highly recommend to anyone looking to upgrade their water filtration. Super…read moreresponsive, came on time, very professional, very fair pricing. Process was super quick and easy

On 10/29/24 Dustin from Thompson Family Plumbing and Drain came to give us 2 options to fix our…read morebroken water pipe in our front yard. He was extremely knowledgeable & answered all our questions. He was also very prompt arriving at the time we were given! After a change in my choice of options ( which the company was totally helpful about) Jeremy & Noah came out to do the work on Wednesday Oct 30th. They too were prompt arriving here. These two young men worked extremely hard! They were constantly running to get the job done! Jeremy asked if we had any questions & showed us everything that had been done. He & Noah then picked up & stacked all the many rocks they'd taken out of the ditches they'd dug , & asked where we wanted them! I appreciated all their work & manner. I believe they went above & beyond to fix our plumbing! Nice to know that there are still some helpful, hard-working young people as we are seniors & needed the help! Great company response as well! Thank you all!! Karen

Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to…read moreprotect my floor without me asking. and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.