I have to say I was pretty impressed by our stay here…read more We were just in town for the night to visit some friends while we were doing some other shit in the area. GF and I were arriving separately and they were easily able to accommodate her arriving before I and checking in even though I made the reservation. They have what I assume is free parking, unless it was baked into the bill somewhere, which I didn't automatically expect. The location is pretty good, right at the end of Shrewsbury street and within a few minute walk of restaurants and Wormtown. The room was really big and had a kitchenette which was fucking adorable. The bathroom was lovely. The bed was comfortable. The view was pretty good too. I thought I heard footsteps at one point in the morning coming from the room above but I could have been dreaming. Nothing ear plugs didn't fix. I would definitely stay here again.

husband and i stayed here on 9/23/2025 for a sleep token concert at the dcu center. we loved how…read moreclose of a walk it was so we left our car there for the concert. would've been a 5 star stay because the whole hotel was clean and lovely but the person at the desk might've had a rough start to his shift and was kind of rude when we got there when i asked about our digital key because i hadn't received it, we weren't mean to him about it so the attitude was unnecessary. and got unnecessary attitude over giving the breakfast attendant a rotten orange to throw out

I recently stayed here while on a work trip. If I wasn't at work, I was in definitely relaxing the…read morehot tub!!!! The location is very convenient with the parking garage being right across the street. I was amazed with how fast the elevators were, I did not wait more than 1 minute for an elevator to come and that's pushing it! All the staff were friendly and personable; I especially loved the staff working the breakfast! My room was clean, I love, love, love how the TV said "Welcome Tina" I video chatted my hubby and showed him, he loved it too!! I got to see my cats on this chat as well, I'm not sure if I missed them or my hubby more... don't tell him that! The hotel does allow pets although my babies get sick in the car... YUCK! The bed was comfortable and the room had a cozy chair which was perfect for my reading! The room did have a strange smell which was less than pleasant, may be due from housekeeping only coming every other day. This really boils down to people being dirty, not showering, and probably not wiping correctly if you know what I mean......... I used an essential oil diffuser to make my nose just a little bit happier! My room would not go colder than 68 degrees which is a little too hot for me, but I managed. Other than the smell and temperature this hotel was as the kids would say now.... Da Bomb!

The room itself was clean and the bed was comfortable, which made it easy to rest after a long day…read more The location is also convenient, especially if you're visiting downtown Worcester, since most places are just a short drive away. However, I did run into a few issues during my stay. the room was generally clean, a few small details felt overlooked, like slower-than-expected Wi-Fi and some noise from nearby rooms that made it harder to fully relax at night.

The worst booking experience I have ever had ...charged full price and no refund for…read morecancelling...don't use their online booking service be sure to use expedia or a reputable company that has protections if you have to Cancel. The hotel front desk refused to credit me and said I had to call the booking company. Its called Guest Reservations and their cancellation policy is not to refund your money.

I read a lot of 1 star reviews about this property....but found it pretty standard. For the price…read morein this area, its a good deal. The property looks well maintained, but a bit scuffed. Our room had newer looking carpet and fresh paint. Clean and fairly large room with comfortable bedding, crisp sheets. The towels were white and new if not the biggest, fluffiest I've ever had. Breakfast was motel standard, except for an amazingly large (5) kinds of bread and bagels to toast up. The muffins were good, too. Alas, no waffle maker! Plenty of tables in the lobby area. Staff were friendly and very accomadating. Limited parking in front, but a giant parking area in back with good access.

This Hampton hits the trifecta offering excellent beds, spacious rooms and huge bathrooms that…read moredon't make you feel like you're jumping a boxcar to the nearest hobo convention. The friendly, professional staff doesn't hurt either. They also tickled my funny bone having family scion Paris Hilton promoting Hampton on their in-room television. As if she would be caught dead here. Five easy stars.

My family and I stayed here over Thanksgiving, one of the busiest times of the year. The hotel was…read morefully booked, but we had a decent experience overall. The place isn't fancy, but it's clean and had the basics we needed. However, there's one big issue that left a sour taste. My husband accidentally left his AirPods in our room when we checked out. We realized it after flying back to Atlanta, so I called the hotel right away. I was told they hadn't shown up in lost and found, and despite my request for them to check the room, I was repeatedly brushed off. After a few calls and escalating the issue, a manager finally got involved, only to say they still couldn't find them. Here's the thing: it wasn't until I mentioned I could track the AirPods' location, make them play a sound, and was about to send someone to the hotel that they suddenly "found" them. It took three days of constant calling just to get a straight answer, which was exhausting. If the manager had shown a little more concern or actually followed through on my first request, all of this could've been avoided. I can't stand dishonesty, and this experience felt like a runaround I wouldn't wish on anyone.

Recently stayed at this location and had a terrible experience due to the lack of hospitality,…read morecustomer service and overall lack of courtesy due to the GM - Dawn Ryan. Have stayed here many times before on work trips and have never experienced the level of disrespect over the past few days during my stay (which felt targeted due to my ethnicity). Please be mindful of providing your credit card number over the phone. As I was checking in, there were SEVERAL invoices with customers (full) credit card numbers in plain sight of patrons checking in. Made mention, and the GM seemed annoyed that I questioned her on it. She simply turned the invoices around, which still were located in an area where breech could occur. Will be filing a formal complaint. Guests be 'ware!

Pros - Room 401 was very clean…read moreSoft mattress Nice gym room decent sized Hd tv in room for gaming. free snacks,coffee & lemonade in the lobby. Breakfast was above average (imo) Cons - The AC unit was as loud as a lawn mower The pillows were horrible Slow drain in the bathtub - standing water. No fan in the bathroom - 4 grown adults carb-loading and a bathroom with no fan = An odorific experience and some good laughs.Dear God it was bad. Overall an ok hotel.

Professional staff, clean hotel, bar and lobby are are well appointed…read more Good location aross the street from the Merchantile. Lots of places are walks le from here. I liked the front desk had umbrellas for us to use. Simple thong, but it was nice.

This hotel is pretty good I must say. The location isn't the best location imo as you can find a…read morelot of druggies around the area but it was definitely a good hotel The rooms were super clean the staff was professional. Breakfast isn't included in my rate and I had to pay 20$ for parking itself. It can get a little confusing to find the right parking spot with the right elevator that leads directly to the hotel. My view wasn't the best and for the life of me, I just wasn't able to figure how to turn the lights on, on the bathroom mirror but apart from that, the room was comfy, clean and the hotel didn't look, feel outdated. I would stay here again if I were to come back

The staff is very, very accommodating. Jill is the GM and made our welcome pleasant. Marriott…read morepulled through in allowing me to use one of my room upgrades. I had reserved 3 rooms. Arrived the day before thanksgiving shortly after noon. Jill was having a staff thanksgiving luncheon. She left her plate to attend to our check in. Awesome!! The hotel was immaculate. The only disappointment was the breakfast offerings for the two days we tried to eat there. Understandable that one morning was thanksgiving but not understanding why it was not better the next morning. My compliments go to Jill and her staff who were very helpful: Maddie Anastasia Debbie Makala Will return when in the Worcester MA again.

I am writing this for the second time, they were anything but professional, they didn't know…read morecustomer service, they didn't make eye contact, the maids pretend they can't speak English but do a great job if you take a towel. RUDE, inconsiderate, AC didn't work then dishwasher, then one puppy one small accident they were sick of me reporting them to corporate so two days before they were having their staff Thanksgiving dinner, they were giving me 12 hours to move. I am 63 with two small dogs and was burned out of my home. Without warning because being called out for less than customer service. PET people they leave debree on the floor that could cause your animal to end up at the vet BE CAREFUL. Where are all my write ups about my horrible experience, they allowed to remove them. The place is trash and so are the smoking employees yelling and waking you up at 4:30 AM.