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    Rainier Automotive

    3.0 (10 reviews)
    Closed Closed

    Services - Rainier Automotive

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Rainier Automotive Photos

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    2 months ago

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    28 days ago

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    1 year ago

    No communication, extremely expensive, took waaay longer to repair than originally told.

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    1 year ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (103 reviews)

    Made an online appointment for an oil change. We've used Firestone in two other states for…read moremaintenance on the vehicle and all the records are available in their system. We parked in the lot by the bay doors and checked in with the service underwriter. He verified some info, asked if we were going to wait. When we said we would get some lunch and return he made a few suggestions of restaurants in walking distance. Very cordial and friendly. After we returned the vehicle was on the lift and we had a seat in their waiting area. We chatted a bit more with the staff who made some recommendations of things to do in the area. These guys were really great. There are many bays in this building. The waiting area is pretty small compared to the number of bays so I guess most people do not wait. There are many dining and shopping options within walking distance. The mechanic seems very knowledgable, made some recommendations, finished up and we were out in fairly good time. We would definitely return to this location when in the area again.

    I made an appointment to get two new tires and an alignment and even dropped my car off a day…read moreearly. Asked them to check the TPMS light and replace any bad sensors. Picked it up the next day and they had put 4 new tires. So I though well maybe they all needed to be replaced and paid almost$1500 for the job. My wife drove the car home and after she got home she said the TPMS light was still on. I looked at the receipt and they claimed I had refused to replace the sensors. I did not get a call from anyone to approve the work or decline it. Also, they did not provide a data sheet for the alignment and the receipt said that there was nothing wrong with the alignment. The reason I had to replace a right front tire was due to an alignment issue. the tire had worn to the point that cords where showing on the inside tread resulting in a tire failure so there had to be a alignment problem. they had all 4 tires changed and they could have changed the sensors at that time and be done with it. But instead they recommend that I spend additional $266.00 to diag. and dismount every tire to install sensors that could have been done with the tire job. They want more money and my time to fix a problem that I asked to be fixed in the first place. Bottom line is I don't trust them and will no longer be using this store for my tire needs in the future. I'll either go to another Firestone location or a Different tire vendor.

    Valvoline Express Care

    Valvoline Express Care

    (13 reviews)

    Be careful on the sneaky upcharges here. Drove in and was quoted one price for my oil change and…read morethen charged something different. They also snuck a "specialty oil filter" charge in when I drive a Hyundai and don't require a specialty filter. (Have never been charged for an oil filter at any other location. It's ALWAYS included in the price of the oil change) Spoke to manager and he didn't seem to care about losing customers. Said that this location is independently owned and the owner charges more than other locations and charges separately for an oil filter. That's unheard of. Also I asked them to adjust air pressure in my tires. My PSI should be 33 and yet all my tires are reading differently. We take our cars and our teenagers cars here for oil changes but we won't be back. Tired of the greed and they are way more pricey than other locations. *Also want to point out that when I told the manager that the price of the oil filter is advertised as included in the price of the oil change-he stated that other locations advertise that but that they do not. So I went ahead and added a photo pulled DIRECTLY FROM THEIR LOCATION'S WEBSITE that shows it is indeed included in the price of the oil change. So stop being shady.

    This is the best Valvoline I have ever been to! The manager is so friendly, knowledgeable, and…read morehands on. Every employee that I've had the pleasure of dealing with, has always been incredibly polite. I leave feeling confident and well taken care of. And it's always nice that, after my oil change, I can go right next-door and use the car wash that is managed by the same people. I found out today that each Valvoline is independently owned. While there are a few that I will never return to, I love it when I get a chance to come to this one! Support your small business owners!

    Automotive Experts of Maple Valley

    Automotive Experts of Maple Valley

    (45 reviews)

    Completely unreliable with 0 customer service…read more I stopped in a few weeks before the holidays to set up an appointment for front brake pad and rotor replacement. I scheduled the appointment for the day after Christmas. I told them I would drop the vehicle off on the 26th because I would be out of town and that I would return to pick it up on Jan 2nd. I confirmed that this was doable and that they would be open for the drop off and pick up. I get a call at 8am on the 26th asking if I was still bringing the vehicle in. I told them I would be dropping it off later in the morning and that we had discussed I would pick it up a week later. I brushed it as a misunderstanding, it happens. I arrive the morning of the 2nd to pick up the vehicle and the shop is closed. I peek in the windows, and someone spots me and comes out to talk. I am told that the work was never done and that I would need to reschedule. Brake pads and rotors for a single axle are a very straightforward job, and they could not even get that done over a 3.5 day period. Not even a phone call to tell me what the situation was. There are enough repair place in Maple Valley/Covington that you can avoid this one.

    This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

    Rainier Automotive - autorepair - Updated May 2026

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