Firstly. No other shop would've came out/ gave me a quote to replace my Door lock actuator without…read moredoing their own diag/ charging big fees. Mick on the other hand trusted my judgement, gave me a very reasonable quote to come out and replace it. I went ahead and scheduled with him for the day after my part was getting delivered and he came out first thing and KNOCKED it out within 2 hours completely done. Mick was super fast, respectful, professional. I highly recommend

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Nice people working there. My engine shield came loose and was just hanging. Took it in and they…read morequickly fixed the problem no charge. Feel confident going back for future repairs.

25 year old Ranger wouldn't start. Then it did start. Then it wouldn't start. Then it did start…read more Husband took it in to a *different mechanic who shrugged and said he couldn't replicate the problem because it started. Ranger wouldn't start. Then it DID start. Based on recommendation from some guy at work we took it here. Next available appointment was 5 days out, but if we dropped it off and they had time...mayyyybe. NEXT DAY THEY CALLED. Power control module. I have no idea what the heck that is, but it was under $200 total and it fixed a variety of other issues "Old Faithful" had been exhibiting. Fast. Seemed honest. They FIXED THE CAR. And $200 was considerably cheaper than we've paid for everything else auto repair related.

I'll try to be as objective as possible. This place came recommended by my current auto repair shop…read moreowner and since it was close by and I had a check engine light on, I took my car here this time. Pros: 1. They are a locally owned shop and everyone that works here seem like good, honest, friendly reliable folks. 2. They (specifically Brian) seem responsible enough to quickly reply and address concerns when I had an issue with my vehicle after I got my car back from them. 3. Very thorough in their initial analysis/ inspection/ diagnostic... I'm talking pictures, proof of all that they did with details and recommendations - which I find valuable since most auto shops tend to not disclose much or when they do they try to keep things cryptic. 4. If you are close by, they do give you a ride home or provide a rental car depending on how long they keep your vehicle. Cons: 1. I went in with a check/ service engine light on and it cost me around $200 to diagnose it. Also, they first quoted a price and then increased it by almost $100 when they billed me. However when I pointed this out, they did agree to reduce it back to the original quote. 2. I was informed that there was something critically wrong with the wheel bearing. And to get this replaced cost me a little over $850. I just went ahead with their recommendation. Overall I felt them to be significantly over the higher end of average cost of repair for just about everything. Total bill was a little over $1600. To be fair, I do have a rather old car but it has been maintained very well over the years. 3. The work done seemed good for the most part until that I noticed a metal on metal squeaking on a slightly long trip that I took the day after I got it back from the shop. It felt very unsafe driving my car. I was half expecting something to fall apart on the highway. For such high costs, the QA was not adequately done. That said, when I called them up they did accommodate me immediately and got it resolved quickly. 4. They do take a long time to work on the vehicle. I left my vehicle on a Friday and got it back the following Wednesday. Also, the communication was lacking. Did not hear back when they said they would get back and I had to keep checking in with them. Bottom line, I would recommend this place but go in with the expectation that it will be expensive. Maybe it was my bad experience that I had to take my car back since it wasn't road tested properly but I would not assume this happens to everyone. Cheers!

On two occasions over a year apart, my spouse; I felt, was told to have repairs done that were not…read moreneeded at the time. The car was scheduled for an oil change. My spouse likes the owner and I have always thought that they charge way too much and they continually upsell services that aren't needed. Recently, for an oil change, I had to pay $850 for a caliper replacement along with an air filter placement. Totally unnecessary. I talked with the manager and asked them for pictures that he said they took before the service was done. He said yes, we took pictures and that he would send them to me. Well, my spouse did not see any of the pictures during her time there. And the manager never sent me the pictures. To me, it seems pictures were not taken. This is quite deceptive and I want to let people know that this is a very expensive automotive service center that I do not recommend. I believe they take advantage of individuals that don't know anything about cars. What alerted me after the last visit is that they told my spouse that it was pretty dangerous to drive without replacing the calipers. There was no uneven break pad wear. They said the calipers were leaking, but they never sent me the pictures to document this. They said they would but James did not follow through. Please beware. I would stay away from this business.

If I could give this place a "0" I would!…read more I can not believe the customer service here, from the owner, of all people. I called to get the "Call to get a FREE oil change!" offer that I just found on their page. The owner said, "I have too look at that, my wife does all that stuff". He said, he would "call (me) right back." 15 min go by. I have things to do. As we all do. I decided to call him back to see if he'd "honor it?" HE LITERALLY STARTED YELLING AT ME AND CUSSING AT ME. I told him, "I am all about customer service and write my reviews mainly based on customer service and I do not appreciate how you're talking too me." Click. I hung up, because I was frazzled and in disbelief that that this guy was LITERALLY yelling at me! He then calls me back and says, "The free oil change is with any auto repair!" Again, yelling at me. I was in shock. I exclaimed, "I still can't believe how you are talking too me?!" He then keeps going and says, "NO, I CANT BELIEVE HOW YOU ARE TALKING TO ME! NOTHING IS FREE LITTLE GIRL, IF YOU WANT FREE, GO GET YOUR FOOD STAMPS...I HAVE YOUR NUMBER IF YOU WRITE A BAD REVIEW ON YELP I WILL F****** SUE YOU!!" FYI Mr. Ron: There are many lawyers in my family, good luck trying. Just so you know Mr. Ron, I was going to come down there to get my oil changed even if you said, 'it was a mistake on the Yelp page'- simply based on your good reviews- but because you treated me like CRAP, I MUST let others know how COMPLETELY UNPROFESSIONAL and RUDE you are.

I've been taking my cars to Ron for years now. From Ford to BMW. I took my BMW M5 to the dealer for…read morean oil leak which I suspected was from a bad oil cooler, it took them 3 days to diagnose and charged me $120 for the diagnostics and quoted me $2500 + tax to repair. I then took it to Ron and within hours got me a quote for the repair which was 1/2 of what the dealer was charging. And Ron only uses quality oem or better parts. Got the car back within promised time and saved me a lot of money. I highly recommend Ron's Automotive.

I needed a service for my Audi. I was impressed by the service team and also the price. I'll…read moredefinitely be returning here!

Like many reviewers I was tired of going to Jiffy Lube and places like it. This place is within…read morewalking distance of where I just moved to so I thought I would give them a try. Came in early last Saturday afternoon and asked if I could get an oil change. I was in and out within 15 minutes. Great service and this is my new go to highly recommend these folks.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Amazing team!! Jim and his team always follow through with their promises and commitments. Even…read morethrough changing situations or circumstances, the front office team consistently updates you throughout the process. Will continue coming!

Some of their technicians are really incompetent who ruined my car's engine oil pan by over…read moretightening the drain plug nut then replacing it with a slightly bigger one in a subsequent visit which resulted in an oil leak. I ended up replacing the engine oil pan itself which cost me significant amount of money. Really pathetic shop so you want to avoid them.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.