I am rating them in 4 areas: Customer service - 5 Stars Variety/Stock/Pricing - ZERO Stars Location/Ease of Access/Hours: 3 Stars Clientele - ZERO Stars I am giving them an overall rating of 2 Stars because they are a local, family-built business with a decent history of philanthropic efforts. If it weren't for this, I would give them 1 Star at best. When I moved to this area, Raley's was the obvious choice for grocery shopping, as Safeway was a mile further away. I liked the idea that Raley's was a local company and was excited that they had what appeared to be a fairly comprehensive Natural Foods Department. Having lived .62 of a mile away from this store for 6 months now, I can safely say that shopping here is a last resort. I do most of my shopping across town at Whole Foods or if I'm looking for the best deal and greatest variety, at Safeway. CUSTOMER SERVICE: Outstanding. Nearly every checker, bagger, stocker or specialty employee seems happy to see you and proactively offers assistance. They remember regular shoppers names and tidbits about them, portraying a genuine interest. Unfortunately, these outstanding employees are at the mercy of incompetent managers and ridiculous company policies & restraints. A woman ahead of me in line attempted to pay with a $100 traveler's check. The clerk said that she couldn't break it. The customer asked what she meant and the clerk said she did not have enough cash to give her change. (Since when does a supermarket not have 4 twenties in their register?). The customer asked to speak to the manager. The manager told her that they do not take traveler's checks over $50 dollars. First, that is a different excuse than the clerk gave and second, that is not true and illegal. I pointed this out the manager and the customer at which point he said he would make an exception. If you're curious as to the rules of traveler's checks, check them out online. They must be treated as cash. So this was a fishy little bullshit story that really seemed to have no justification. On another trip, the young woman ahead of me attempted to buy a bottle of wine. She presented an out of state ID and was told by the clerk that they do not accept out of state IDs. Again, illegal. The clerk double-checked with the manager who supported the clerk. When the woman presented here US passport, the manager (same guy who dealt with the traveler's check issue) said that her passport was not a valid form of ID. Again, bullshit and illegal. The woman argued with him and the manager said that he was reserving the right o provide service to her, but wouldn't give his reasons for why. I saw this as being total age discrimination. She looked young, so when she presented an out of state ID, the was (undue) question of concern on the part of the clerk. However, when she presented the manager with a USA fucking PASSPORT that matched the ID, there was no reason or justification to deny her from buying a bottle of wine. Thus, I have witnessed the management here not only look stupid, but possibly also creating legal liability for the company. VARIETY/STOCKING/PRICING: Raley's carries a large variety of products. The problem is they can't seem to keep them in stock. On one visit, I went to buy "specialty" cheese for a macaroni I was going to bake. They were out of Gouda, Edam, Gruyere and Fontina and the display case that typically holds them was spread thin with a handful of other cheeses. I drove to Safeway and found them all. Another trip and they were out of feminine hygiene products. Not just one brand, but all tampons. The Wednesday before Thanksgiving they were out of 7 products I needed. Yes, Safeway had them all in stock. This goes on and one. Every time I have gone into this store with a shopping list, they are out of something on it. Last week, they were out of bread. Not just my brand and not just temporarily, but nearly all bread and I was told they were getting their shipment the following day. Stores use a few ways of remaining competitive with pricing. Basically, membership cards, revolving in-store discounts or weekly ads with coupons. Raley's fails at this. Using ShopSaavy and online databases, I compare pricing on all items I buy. Raley's has yet to beat Safeway or Target or Walmart. They DID have a good deal on 24-packs of Coke products last month, however they were, you guessed it, out of stock. Sure, they had nearly every aisle end piled high with 12-packs, but the advertised discount on the 24-pack was nowhere to be found. LOCATION/HOURS: They're open late enough, open on holidays, are nearby, have ample parking. They might not have what you're looking for or it might be overpriced, but they're open! CLIENTELE: If you don't enjoy undereducated, intellectually retarded, self-righteous, psuedo-rich, trophy wives with an unearned sense of entitlement, DON"T shop here. The rudest, snobbiest, most selfish middle-class trash on the planet. read more

Love their baked barbecue chicken. 2 times a week at least i buy it so yummmy. overall rayleys is good a bit pricy but fresh.

I hate this place only because the few times I went in, I have people staring at me. One time a lady came up to me and my daughter and asked "You are strong. To have to do this alone, I commend you. Being a single teenage mother is hard." Dude, I'm not single and I'm not a teen. I'm in my mid-twenties you jerk! read more

I have been coming here for 7 plus years. I used to work at Starbucks in the center years ago. I would walk over and get a sandwich. Started to develop relationships with the staff. I moved to Rocklin and still drive to this location or the service. Stephenie in the deli/bakery department is awesome! Jen in the deli/ Petes dept thumbs up! All to often people complain I usually commend! read more

I went in today to get the Mongolian bbq in the deli only to find that it was no longer there. I was a little disappointed but the lady behind the counter convinced me to give the new burrito bar a shot. Ok. I'm a sucker for mexican food anyways so why not. The chicken was dried out and hard, the onions in the Pico were frost bitten, and the guacamole was brown. Not very impressed. Love Raleys, but not diggin the new burrito bar they've got. read more

I've been shopping at Raleys for 35 years and it's very clean with helpful staff and bag service which I like. The extra care card is ridiculous because I don't want to look at my phone to find my sales. Why make it that hard for customers? Tag the shelves. I've noticed energy saving lighting which is great but...watch the clerks put items in the freezers and refrigerators!!! They leave all of the doors wide open while cutting boxes for 20 or 30 minutes. This negates any energy saving that I can see. The big issue is high prices on everything which has led me to other stores except for buying produce at Raleys. read more

I shop at this store with E-cart every week. It is so easy to just drive up and have my groceries loaded for me. Raley's now offers delivery, but I won't be using it since this particular store doesn't offer it. I refuse to give up my personal shopper, Lori. She is the BEST! I completely trust her judgment with my food. She shops as if she is stocking her own kitchen. She chooses the best looking meats and produce for me, and doesn't make mistakes. If they are out of stock on something, she offers a substitute at equal or better value. She also is very knowledgeable about their products and can often offer good advice about how one item compares to another. Lorii is a gem and the main reason I shop there weekly. You get what you pay for in life, and to have consistently good customer service and quality food is worth every penny I spend. read more

Excellent customer service oriented staff. Makes you feel welcome and are always helpful. Good selection of products and for living in Granite Bay I'm grateful that I have a quality supermarket that's less than 5 minutes away. What more can you ask for? It's a supermarket. Prices are perhaps a little higher than lets say Safeway but at the end of the day the few bucks I didn't save driving all the way down Douglas I made up with customer service satisfaction, Quality food and convenience. read more

A great staff. Very clean inside and out. The new lower prices with hello savings and open space in store is great. The remodel really added more produce and more organic items. Meats from Harris ranch are great. Food service department has a fresh salad bar and hot food bar. Customer service is great. Thanks for the Something Extra card. The pharmacy staff is very nice too. read more

See all

Just moved to Granite Bay and usually shop at Safeway. This Raley's won me over with their friendliness and customer service. All of the staff go out of their way to be accommodating Also the meat department will sharpen three knives at a time at no charge.We also transferred our prescriptions here, the pharmacy is great. read more

I like my local store. Its a bit pricey sometimes, but produce is always nice and fresh.

Staff very polite, helpful. Store very up to date. No real need to shop anywhere else.

Clean store, great customer service, friendly staff that always seem to smile, and clean bathrooms! Although, they quit selling money orders at this particular store and that's really inconvenient. read more

You all make it feel like home for my family! We love this store because of the people and the wonderful things they do for the community.

Good store, very friendly cashiers and staff. They seem intent on being helpful and pleasant, which is wonderful. High quality foods! The flower department is great except when I see large masses or orchids (mainly phalenopsis) placed in cold drafty areas, in complete contradiction to what conditions they favor. I have worked with orchids and it is well-known orchids consistently exposed to cold and temperature extremes can later drop their buds. It does not happen immediately but later after orchid is purchased. Currently there is a display of white phalenopsis placed in front of the beer cooler and directly in front of store entrance that looks lovely but very bad for the orchids. It's cold and drafty there! I discussed this with one Raley's employee who said the location was directed by management, obviously with no knowledge of orchid welfare. Worse, it is deceptive to sell an expensive orchid that has been subjected to cold and/or extreme temperature variation (hot or cold) without telling the purchaser it may suffer bud loss. Months of future bud openings is why orchids are so long-lived and beautiful. I see this often in CostCo and many other stores also. read more

This phone number is NOT for Raleys Granite Bay. 916-351-1151 is for the Blue Ravine store. Just went to pick up my ballon order at the wrong store! read more

Ordered Sushi tray for party from Raley's in Granite Bay, CA. The Sushi was delicious and the presentation was top notch. Guests really enjoyed this new twist for a holiday party. read more

Love the hot food bar they have. Great customer service and organic produce section. Prices are reasonable and the bathrooms are clean. The parking is always great. Keep up the great work. I'll be a frequent shopper there. read more

You guys need to fire the dreamy guy that worked at the deli on 9/27 wearing a kings hat and the carhartt jacket. He was way to handsome, I forgot everything on my shopping list. And my sandwich was just as orgasmic as he was. read more

Great customer service! I Love Craig friendly smile and greetings.

Clean store, the staff are ALWAYS smiling and saying hello. The prices are higher, but the customer service helps make up for it.

Never thought I'd post a review of a chain supermarket, but this one gets five stars. The staff at Raley's Granite Bay bends over backwards to be friendly which makes shopping here really pleasant. The food is fresh, it is super convenient --but the main reason I write this review --FRI NIGHT WINE TASTING. Neighbors get together, there's some food, conversation, new wines to try --only $3 plus %30 off a six pack of any combo of wine or booze (!!) This is always fun and I often meet new neighbors here. Big thanks to Robert for making this event so great, and Raley's more than jst chain store -- read more

I really like this store. Although a chain, they really do try to treat the customers like a neighborhood mom-and-pop store would. All of the employees including the younger ones are very polite and very helpful. I've had very good experiences with all of the departments and really like that the store offers a community room. read more

I highly recommend the Butcher Dept. Those guys really know how to marinate, add rub, roast/bbq/bake the items they sell. preparation tips. Best ever service and advice I could ever ask for! Thank you Raley's! read more

I love this Raley's! Very friendly staff, clean inside and out. Has everything you might need. Enjoy the coffee shop too. Convenient location in the heart of Granite Bay. read more

This store has really gone down hill. We spend about 5000 - 8000 per quarter. I went to buy chicken breast advertised on sale on 1-14. None in the cooler and the butcher said "we don't have anymore" - very dismissive. You have to examine every piece of produce you buy because almost ever time I find something rotten -- they are not rotating it properly. Their heirloom tomatoes were literally rotting on the display which was filthy and more often than not ,their berries are moldy. The other day, they were "out" of shallots. if things don'e improve, they are going to lose my business read more

Very nice people that really seem to want to help. Fresh produce and a great meat department. It is little expensive but overall a fantastic place to shop. read more