Customer service could improve at this location, I do really feel bad for all the employees, I'm here at least once a week mostly afternoon, there's at least the same amounts of people putting stuff in their bags and down their pants as there are customers. I'm not sure how this place is profitable. There are 2 guards but makes no difference, it's a shame because this is a nice neighborhood, I can't think on anything Ralph's can do better to prevent that other than change their policy on people bringing in bags. read more

If I could give this market a -5 I would. And God help you if you have to go use the bathroom after dark in the store. They will tell you all their bathrooms are closed. I'm pretty sure that violates public health law. Just avoid this market at all costs not worth it. This market was so much better when it wasn't a Ralphs. read more

This year alone I've had to return 7 item for being expired or bug infested.... For the amount of money they charge you'd expect gold plated food, but I'd settle for fresh and not expired. I will never go back to that place, and the lack of customer service certainly doesn't help! While the place looks clean, if you really look, you'll find bug infested dark corners and old moldy flooring almost everywhere... disgusting! read more

I've lived in Chatsworth for 25 years now and this has been my local grocery store. Unfortunately, it has gone so downhill in the last 5 years that I avoid it now at all costs. They did a renovation that somehow made it worse. They really should tear it down and start fresh. read more

Came to Ralph's to get a few items. Plenty of parking, can be a bit crowded in the early evening hours. Grocery is clean, friendly people working here, and prices are not bad. Bought a bottle of Ketel One vodka, and surprisingly it's $7 cheaper than Connecticut and Maine! Whoa!!! Where the hell am I?? read more

I stopped by this Ralph today on my way home to get some soda and beer for my party this weekend. I never been to this Ralph before so it was my first time here. I found parking easily but I can see how later in the day, it can get busy because it shares the plaza with other stores. When I walked inside, they kept the alcohol drinks near the entrance where the produce is. I found what I was looking for there and then went to the produce to get some tomatoes. After I got my tomatoes, I went to the soda aisle and got my drinks. Since I got alcohol, I went to pay at a cashier station and the cashier working today was very friendly. My experience here was great and I didn't have any issues. read more

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I had an unpleasant experience this morning at this store that really surprised me. As I was backing out of my parking spot, an employee with twisted braids and shades on who was cleaning the lot walked up on the passenger side, held up a bag of trash that had been left in the spot next to mine, and asked if it belonged to me. I shook my head no, but the interaction felt unnecessary and rude. I understand employees have a tough job keeping the parking lot clean, but being approached and essentially questioned about someone else's litter was uncomfortable and not the way I expected to be treated as a customer. It was early in the morning, and the encounter really dampened the start of my day. I hope management can remind staff to approach customers more respectfully in situations like this. read more

Excellia (not sure of Spelling) Afternoon Manager !!! Sooo Excellent !! They helped me So much fixx my issue ! The manager that had already clocked out , said nothing could be done & she couldn't help me ! Excellia (?) took care of the problem in less than 10 minutes !!! Bravo !!! Well done ! 100 GOLD STARS !!! read more

The absolute rudest man refused to let me use the restroom. I begged for the code and he did not even look at me just said the restroom is closed. I just left without doing my shopping because why would I support a place that could not provide the most basic thing. He was tall and skinny with a short blonde beard. I hope he learns to treat customers with basic decency. read more

I am fortunate to live close to a good grocery store. My choice has always been Ralph's, even though there is a competitor close by. I generally shop at the Porter Ranch branch. However, if I am on the move and in the area, this Devonshire Street location is the one. Problem is that it is difficult for me to find what I need (because this is not my usual store). LOL LOL. Layouts, due to store area and shape, seem confusing. anyway, no complaints. Their selections of items are of good quality. And the service, as expected, is cordial and superb. read more

Went here for two things and I asked where one of the items was I was given attitude by a lady named Pinky. As I was paying she gave great customer service to another customer but gave me attitude for no reason smh thanks a lot Pinky for nothing but attitude. Heres a finger and I'll tell you one thing it's not a pinky read more

First time I had ever waited an hour over my delivery time. I know we had a rain storm but they shopped at my local Ralph's down the street. I will think twice next time and maybe go shopping myself in half the time. read more

Just coming in for some meat and cheese from the deli. Only one person working. I wait. Give the employee my order. Meat gets sliced. Then halfway through the cheese slicing the employee stops everything to go call back a page. I now wait another 5 minutes for this employee and probably a manager to get off the phone. How about finishing the customer first? read more

Friday - they are completely out of refrigerated sauerkraut. I called on Saturday (meat dept handles this area) to see if it has been re-stocked - no, but he said to call back Sunday morning. I called Sunday morning but the meat dept was not answering the phone. Today on Monday, I called the main Ralphs phone number twice, and each time it just rang, then after 2 minutes of ringing it disconnects the call. This Chatsworth Ralphs recently announced Grand Opening (new management perhaps, because this brick & mortar Ralphs has been in this location for decades) - it's not looking very promising (both in stocking and customer service). read more

Every visit to Ralphs is a pleasant one, thanks to their friendly and attentive service. This time, I was looking for a specific wine and asked an employee for help. Not only did they find the wine I wanted, but they also recommended a few others that turned out to be fantastic. The quality of everything I bought, including dairy and frozen items, was superb. What I really love about Ralphs is the value they offer through discounts, which helps keep my grocery bill lower without compromising quality. read more

The location is under stocked and most of the time the selection is terrible. I bought some pre-packaged pudding, got it home and discovered that it had expired 8 months prior. There are safety issues at night in the parking lot, so either shop during the day or bring a friend with you. I really can't stress that enough. The other day, a dude just walked out without paying for an entire chicken and no one even did anything. read more

Stop in this location whenever in the area usually after a trip to Anytime Fitness - Chatsworth or the Dollar Tree next door. I don't have much luck finding a lot of staple items I purchase in specialty produce (tofu, plant protein, etc) or simple truth (Ralph's organic line)... though I have found some great close out and marked down /clearance items here... way more than most locations... The parking lot is abundant and has a wide range of room... the inside is pretty spacious as well expect for the spirits section at the east entrance. It's pretty congested in a corner of the store. I usually leave here with less than I expected... which is always bitter sweet, but I know this is a smaller location than most kroger based grocery stores. The customer service is solid (not great) and the bakery, deli, etc... always seem in order, but once again the selections are limited and below average. I have discovered some cool gluten free items at the Chatsworth Ralph's off which is a plus. The prices aren't bad either. This is definitely more of a local neighborhood location off Devonshire... so if you're not in the area often I'd say stop in for quick and limited items as they may be out or not even carry that brand or specific product. You may even notice products you wouldn't at a larger location. read more

Ralphs - Grocery Near Me - Chatsworth, California

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Possibly the worst customer service of any grocery store I have ever been to. When I told the manager I desperately needed to use the restroom he told me that was not possible because I was not a pregnant woman or a child. He also lied and said that no one in the store uses the restroom from 9pm to midnight. I had been waiting in line to make a purchase. I have shopped here previously. I'll never go here again. To whomever reads these reviews from Ralphs. If you treat your paying customers with some basic human decency, we might actually shop at your establishment. Would it have killed the manager to provide me with the restroom code so I could urinate for 30 seconds? The amount of time it took him to decline my request I would have been in and out of the restroom. Maybe one day this young man (the manager) will realize that putting kindness into the world is much easier than going out of your way to make someone's life difficult. He could have easily helped me out, but made a deliberate and cruel choice not to. I'll take my business to Vons. Hopefully the management and employees here change their ways in the meantime. Monday, 7/1/24 read more

Please let the self serve cashier attendant not to not be so over bearing and looking over people's shoulders constantly no one needs to take bags!! read more

went in for some chicken and look like it's been fried couple of times and the size of thigh were wing now. Seems they don't have no management working checking much on it other then restock. read more

A supermarket could/should simply be a supermarket. Unfortunately, based on my visit today, it is possible to make your customers pretty ticked off by pathetic service. All the carts were spread around the parking lot - so task number one is going back outside and finding one. Then very few checkouts open and long lines at all of them - understandably the staff are pissed off too and it shows in their attitude. No one to bag for you - do it yourself. Then a first for me at least - the batteries are under lock and key so I had to run around asking a disgruntled employee to unlock and get me one. Crazy!! And what's the point? I could have then put it in my pocket had I wanted to steal it!! Unpleasant experience - wake up manager - please..... read more

Ralphs - What a disaster of a supermarket!!! - Grocery Near Me - Chatsworth, California

Not my usual Ralph's but I've had to stop a couple of times on the way home recently and every single time the customer service is absolutely horrible. Not towards me but hearing the way these employees speak is ridiculous. The cashiers have no respect. Talking about customers amongst each other right in front of other customers. I understand being short staffed and I'm sure it's frustrating hearing customer after customer complain about only having 1 line or only 1 register open but saying. "Well you don't have to shop here" or " what do you want me to do about it" is completely unacceptable and rude. An apology and a little empathy go a long way. How about "Sorry for the wait, we're a little short staffed. Here's an application if you know anyone looking for a job" read more

Rossana made my bouquet for my wedding (we eloped so it's all we needed) & they came out so beautiful. I'm so happy. And they still look gorgeous over a week later even though they are starting to wilt. Thank you so much! read more

Ralphs - a bouquet of red roses and greenery - Grocery Near Me - Chatsworth, California

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My go-to Ralph's. It's not the nicest area as there are issues with the homeless hanging around but aside from that, there is ample parking, it's well stocked, the employees are nice and they have self check out slots where I can get in and out fairly quickly if it's not too busy. read more

While not the store's fault, I'd avoid this location (anything in the shopping center tbh) especially at night. What used to be the Travelodge next door is now a homeless shelter. You will see them loiter in front of the motel at a picnic table as well as in front of the Ralph's begging for money, and scouting the parking lot to find cars to break into. I work evenings and have had people banging on my windows and scream at me for ignoring them when they have asked me for $ out front. Not unusual for the front entrance to smell of pee as they urinate against the wall there, the bike rack, and the trash can. I go out of my way to avoid this location even though it's close to me. It's a shame what my home town has turned into once the Orange Line and these shelters were brought in. The only ones who benefit are the bums. read more

Nice, large store, huge fresh produce section, everything is very well stocked. My only negative is the deli counter is never fully staffed and it takes at least 30 minutes to get just one order of sliced deli meat. read more

Jeremy and Citlali went above and beyond with their service today. Jeremy observed me waiting for someone to open a locked cabinet and went to get the key without hesitation. They were extremely busy that day. Citlali was so busy at express checkout and did not miss a beat. She was able to multitask by helping several customers at once and it was pretty impressive. Thank you Ralph's on Chatsworth for hiring such great people. read more

Everytime I come in here the alarm goes off. I think it's #racist it counts all the #blacks . Let's see it's been 6 years since I been coming here doing. It's starting to be embarrassing. read more

They donot even deserve a one star.maneger's are so rude and unprofessional. I was there for shopping at 11:30 pm. After I finished my shopping I went to pay for my item in self checkout register. I pay for my Grocery and one plastic bag. Maneger start yelling at me because I took one bag from the wrong spot and he start telling I am Foreigner and I should go back to my country even though he was Latino him self. And when I try to solve my issue with talking to other maneger he said he does not care, he is out of clock and maybe I did not pay for damn plastic bag. This is a service you will get at this Ralph!!!!!!!! read more

Ralphs - Stupid plastic bag which they call me Foreigner for that. - Grocery Near Me - Chatsworth, California

It is unclear to me why this location has a deli. Every time I've gone to get something from the deli theirs been a problem. Today I went to get a sandwich and after waiting in line for 10 minutes. I was told that didn't have anyone there that knew how to make a sandwich. Are you kidding me! The person in front of me was beside herself trying to already prepared food. No one new what or how to help her. Three people standing there without a clue. Seriously. Store MANAGER should be fired!!!!! read more

I stopped shopping at this Ralph's a few years because of how unorganized they are. I thought it had changed so I walked in for a few items. The self serve line is to the bread area. There are only 3 cashiers at 3pm. I'd rather walk out then shop here. read more

While this isn't the closest Ralph's to me, when I find myself over here, I'm always excited because of the different options they have. They seem to have so much more than my local Ralph's, why is that? I also love it because they have more self check outs than registers, my favorite to check out! read more

On 11/4/23 I went in to buy a cake and I wanted to see if someone could write "Happy Birthday " on it. I waited as I noticed that the only person behind the counter was busy and she asked me if I wanted someone to write on the cake and I said yes. But then I noticed another employee coming near me and I asked him if he worked in the bakery and he said no and that he was waiting to see if he could get his phone charged. He asked me if I worked in the bakery and I looked at him surprised and said no and I let him know what I needed and to my surprise he just stood there waiting next to me for the girl in the deli. The girl then told the employee that the baker was in the back and instead of him going to the back and getting him for me he told her he just needed to charge his phone. So when the girl finally goes back to get the baker, she comes back out to tell me that there is nobody there that can write on cakes. The baker came out to tell me that he wasn't very good at writing on cakes but he can try. I decided to just leave the cake. I wasn't satisfied with the customer service there that day. read more

Not very happy with the new computerized self service check out. Horrible! I'm glad they have great price but then I have to scan all items my own having to deal with such a picky interactive device that keeps telling me help is on the way when I'm not even doing anything wrong. So frustrating since it just slows me down and not to mention, I have to bag it myself! So far that's my only complain that's why I gave it 2 stars! read more

Greatest meat in town. And open late. It's the only supermarket in town open this late....I'm pretty sure.

This store is by far the worst Ralphs in the area, unfortunately the closest one to us and I had to shop here alot. It is so sad that you feel so unwelcome in this store, the employees get irritated if you ask them a question, or ask them for help. They can be rude give you an attitude and make you not want to visit their store ever again. I hope the management will do something about his store, because I see that there are many customers that express the same concerns as me. We really hope this store to become customer friendly and respectful to the people who live in our community, until then I would advise you to shop at the Sprouts market across the street. Thanks God, we live in a nice community, and there are great stores like Sprouts that ALWAYS provide amazing customer service, and care along with great products. read more

good selection, clean,and great quality I always enjoy Shelley's company and service. She makes your day a better day.So helpful and kind.She always greet you with a smile Even when she has her hands full. Thank you so much Shelley. Your the best.... read more

I just went into the Chatsworth Ralph's on Devinshire right away found a full dolly of dairy ( no employees around ) not the least bit cold. I went and told somebody. somebody Else came quickly, and rolled it away. We all know damn well they're just putting it in the fridge till it gets cold again and can be put out on the shelf. makes me sick ( literally ) to think of the things that happens that we don't know about read more

Terrible customer service. Employees ignore you and the manager was screaming at customers

I would say that my experience at this specific Ralph's location is not a bad one they have pretty decent selection of foods and drinks it's usually not crazy busy which is something I like The prices are not that bad either I also like that they have a deli so I would say if you're in the area that's a place that I would check out they are not that badalso if you have roush rewards you can definitely get some savings as well so I would definitely do that too read more

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