When cooking for Thanksgiving I realized that I did not have a few things I thought I had in my pantry to complete the meal. One thing was a rolling pin that my ex took when she move out. LOL! Eddie, from the night crew, took the time to search the several locations where rolling pins had been sold, but which had been sold out. He guided me around a bit, asked other employees, and after a short but intensive search, found the few rolling pins remaining in the store. Oh...and while engaged in the hunt we spoke about traditional Hispanic recipes... Thanks to Eddie's help, my family was able to enjoy some homemade empanadas, the recipe for which I learned from my grandmother. And because of Eddie I will be returning to this store for all the ingredients they sell that I will need to make traditional tamales for Christmas. read more

I love this Ralph's. I don't live here anymore but my current work is by here. They are so awesome at the deli. I was gonna order shrimp and he advised me not to do it. I appreciate that Mr. Deli Man. They also have a kosher hot deli if that's your kinda thing. read more

Ralphs - Grocery Near Me - Sherman Oaks, California

I do like this store however, twice in 3 weeks I've had issues with steaks spent very good money on being bad. The 1st instance, I went to open up the package for the meat department and there was a fly laying on top of the meat under the plastic wrap on a $22 steak. The 2nd time Happened today, I bought a nice steak, marinated it for 2 hours in the fridge, made all the sides, we bit into the meat, and it was a beyond rancid and sour tasting. Shit made me immediately gag and vomit. They need some major overhaul in their meat department if this type of Stuff is happening. Needless to say, I will not be buying any more meats from this location and I recommend if You value your personal health that you don't either, read more

I wanted to put in a good word for one of your cashiers. Her name is CHARLISA every time have Charlisa as my cashier she always has a warm and kind smile on her face. She remembers my name she never makes me feel rush through the checkout process, and when she asked me how things are going, I think she actually wants to know which really makes me feel like a VIP customer. The best way to the best way I could describe Charlisa customer service is that it is equal to that of the Bellagio hotel in Las Vegas five star Awesome Sauce Excellent!! read more

Thank You Mieh & ALL the SUPER wonderful women who went out of their way to help and make a gorgeous bouquet for a very dear friend today. THE BEST place for flowers on Mother's Day weekend. And really...every day is good for beautiful flowers. Especially here, were the longest lasting flowers are sold for super deals. Im a big one on gifting flowers and do so all the time. Highly recommended!!! read more

Me and my wife came to this wife after getting some soft serve ice cream across the street. We been to this Ralph's before when we were in the area. It's a pretty nice and organized store, where we usually find everything we need. They have their own private parking lot and the store itself is on the second level. They do occasionally have homeless people around the store or inside but their workers handle the situation professionally. I was able to get the fruits that my wife wanted except the red plums. The bread was also a little expensive here so I'm planning on going to the Ralph's near my house where it's cheaper for the exact same item. read more

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So much rotten food on the shelves. Especially in the deli. This place is the worst offender. You have to watch everything closely. read more

Ralphs - Rotten hot dogs - Grocery Near Me - Sherman Oaks, California

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I've tried three times now to go to the deli and every time has been a 20 minute wait. Worthless.

I've shopped at Ralphs for 17 years with no complaints, and I've never written feedback for a grocery store before, but I have to plead with this location to please please PLEASE stop or dramatically rethink their "Ralphs Digital Deals" program. Forcing me to take 15 seconds to scan a digital coupon for every sale item I want to purchase (often dozens and dozens of items resulting in 30 minutes of completely wasted time every time I shop) is the worst customer experience I have ever encountered at a grocery store. Your customers have busy lives, and families, and things we'd rather do with our limited time on this earth then hold up the aisle for 15 seconds every time we want to save 50 cents on a loaf of bread. Scanning our Ralphs cards at the register should already give you plenty of data to know what your customers are buying -- there is absolutely no need to force us to repeat this action dozens of times throughout the store. I've spoken with many customers and Ralphs employees who agree that this is a terrible program, and, until it stops, I'll be forced to shop elsewhere. read more

COVID19 Review: This is probably one of the nicer Ralphs locations you will every go to. It is surprisingly small in terms of square footage, but it has it all from your produce to pharmacy to a decent selection of cookware and cooking utensils. From the outside it looks like a 2 store grocery store but the only thing on the street level is seasonal items like BBQ grills and oversized items. Parking is also split up into upper level and lower level with upper level being street level. The actual grocery store (complete with a Starbucks) is up an an escalator or an elevator. Relevant to COVID, all the employees are wearing masks and there is a sneeze guard shield between employees and customers at checkout. They do a pretty good job of placing social distancing markers on the floor by checkout. I have seen a number of employees pushing the online order carts around the store and they have signs for senior shopping hours. There is also a security guard to monitor the capacity in the store, which I greatly appreciate. I have been hesitant to shop at Ralphs over the last few weeks due to its bad press in the news on their increased number of cases of COVID at certain locations in Los Angeles. Thankfully, this store has not been one of them and I hope it stays that way, but in these times, you can never tell. The next closes Ralphs to this location was hit pretty badly, so I hope each location takes proper safety precautions read more

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Enter the parking garage at your own risk. HUGE PROBLEM: the cars waiting to charge at the electric charging station on the bottom level of the parking garage block the way. They park on the road and no one can get through. Ralphs has done NOTHING about this and it causes accidents and huge problems. Until they remove or move the charging station to an out-of-the-way corner and not right by the entrance, this is a terrible place to shop. I assume it's people with no planning skills, who bought a plug-in electric car with nowhere to charge it, and now make life a nightmare for everyone else who actually have critical thinking skills who just want to buy groceries. Otherwise it used to be a great store before the nightmare charging stations. read more

This is probably the nicest Ralph's I've been too. The staff there have always been very helpful, accommodating, and polite. They offer a great selection, decent prices (if you join their club), fresh produce, easy parking. I Love coming here because they have everything. You can find here a lot of things you usually only find at a specialty store like Whole Foods, Trader Joe's and Sprouts. PLENTY of parking! read more

Ralphs - Cool for the summer! - Grocery Near Me - Sherman Oaks, California

Currently waiting in depths of the parking lot abyss waiting for pickup service. Order was cancelled twice already, four days later, we were told everything is ready. I have never been so excited for a 5lb bag of flour, loaf of bread, and cheese. The car loader is explaIning to every customer what went wrong, how "management" is changing the way orders are picked, while not loading groceries in the car. I came here for groceries, not an onboarding session for Kroger's. Look, I understand things have changed, but saying "we're doing our best" is not cutting it. You can't be saying that with only one loader on Sunday night. read more

The woman working self check out this morning has zero customer service skills. And needs to watch the way she's talking to customers. The woman that's normally there is very kind and doesn't hover over somebody and tell them what they're doing wrong every item they scan something or look up an item like the woman did today. When I asked to be left alone I literally had to scream for a manager for her to do so. There's plenty of great grocery stores in the area that I will be visiting now because of this experience. On top of that as soon as I go to pay the screens disabled and she sat there with her back towards me and I had to yell for the manager again so I can pay for my items and leave read more

I drive out of my way to go to this store because it's always more stocked than other stores closer to me. But man am I sick and tired of having to bag my own groceries every time. Not only has my grocery bill gone up significantly (for the same exact items every week) but now I have to do all the work myself? Where's my employee discount? I bring my two kids with me every time, like that isn't stressful enough, now I have to bag everything. Cashier gave me a rude "I need you to pay" this morning. Oh I'm sorry, I was busy doing your job! Going to start shopping only at Trader Joe's, never had to bag my groceries there. read more

Went grocery shopping at Ralph's for Labor Day weekend. I was able to find most of the things on my shopping list. So that was a plus. However what turned a good shopping experience extremely bad was when I proceeded to the front of the store to check out....see photo! Ended up leaving my shopping cart on the side and went to Pavilions. read more

Ralphs - What not to do... shop at this location at 1 A.M. - Grocery Near Me - Sherman Oaks, California

I love coming to this Ralph's, never thought I'd rate a grocery store on yelp, lol. This location has ample parking, is clean, well stocked, with some of the nicest and friendliest employees. The aisles are nice and spacious as well. They have a large cheese and bakery section. read more

This Ralphs location has been nothing short of AMAZING, especially during the initial wave of COVID last year. They immediately took the proper precautions to ensure everyone's safety. We are now one year into the pandemic, and three things have stayed constant: fresh produce at great prices, the friendliness of all the staff, and Al, the store manager. I especially love that Al is so hands-on in the store and frequently on the floor, something that I've never come across at any other grocery store. Not only does he know each of his employees by name, he's just always this bright ray of sunshine (even at 6:30 AM!). He always greets me whenever he sees me and makes sure I'm getting the proper help that I need. This location is also where I went for my COVID vaccines, and the pharmacy staff is wonderful. As a nurse, I call in plenty of prescriptions to pharmacies and the wait time can sometimes be 15+ minutes just for a simple pack of birth control pills. I've never had to be on the phone for more than a few minutes with this pharmacy, and they're plenty busy. There are other grocery stores closer to where I live (including other Ralph's locations), but my loyalty will always be with this store. read more

This review is strictly for the Sushi station in Sherman Oaks Ralph's: Ever since the new ownership took over, it truly sucks!! The quality of fish is stale and tired with limited variety of sushi platters (always same boring crap) not like the previous owner. Like that's not bad enough, the nerve they have to hike up the prices for absolutely for no reason. Like it's a fine dining sushi joint! On the contrary they should decrease the prices 30% just to tolerate. Obnoxious and Lazy. read more

I came to Ralph's to get a sandwich and came across an employee named Karoly. I tell you, the attention to detail was impeccable. He made my sandwich like he worked at a 5 star restaurant in Paris. If you're ever at the Sherman Oaks Ralph's and have a taste for a delicious sandwich go see that guy. read more

Just threw out steaks purchased less than 36 hours ago with a sell by date of 07/12. Transported immediately and refrigerated at home without delay, but gray underneath and stinking. (my fridge is clean and consistently under 40 deg F) This happened previously and I regret being stupid. Prior comments to the Ralph's site met no reply. Dock and handling issues are obvious... pallets everywhere and produce rusted or rotten on the shelves. "Fresh"chicken accidentally frozen in the case. Kills me since I've been going here since it opened and I live two blocks away. I'm done though. Not the hassle I need after a long day... let alone risking that we get sick. read more

Parking is a always horrible problem. Someone mentioned this in previous review and it's so true. The parking downstairs by entrance is always blocked right by the charging stations. People use the driving entrance as a waiting area for charging and it's a one-way so you have to drive past the charging stations to enter. I almost got into an altercation because a person who was waiting to charge refused to move their car claiming it was an actual waiting area while blocking the entrance. This is clearly a safety issue. And the only way to get around is to cut across the parking lot or go the opposite direction of the one way. I don't normally leave reviews but this is an issue that has happened multiple times and has yet been addressed. read more

I usually shop here no problem and I have had their sushi before. But I was shopping after midnight on Thursday night, technically Friday morning and ate 6 piece salmon sushi and got food poisoning. Friday July 14th. I was very sick. read more

First, the attitude of one particular checker who is apparently also a some-level manager. Apparently, it's a great offense to return merchandise even for good cause. I've never had such an interaction with a clerk anywhere ever. She was rude, she was hostile from the first syllable. No explaining it. But when she said, "Next time, go over there first," gesturing towards the self-checkout area, I really had to conclude she was just some kind of a nut because every time I've ever checked with the people she was talking about, they have sent me to her line. The clincher for me was that she took the item back and pretended to be pushing the right buttons at her register, but when I got home, the receipt showed that she had not in fact given me the refund/credit. So I had to call corporate management to get the money back/a credit on my account. Add all that to the lack of freshness of their produce (I've had to throw things away more than once one day after purchase). Who knows what's up with Kroger? I'm just glad their attempted purchase of Albertsons was blocked. G*d forbid they should be allowed to eliminate their competition, but it's not hard to understand why they would want or need to. P.S. I just read a review below dated 9/2/2023 which rang multiple bells for me. I guess the union protects this type. In their place, I'd put a camera and a recorder at her register. read more

Marion at the cashier register is absolutely amazing! 5 start customer service, very polite, fun and absolutely made the day! Very pleased to meet people like him around and definitely want to come back to this nice location read more

This location is very fancy schamcy. Parking is underground and the market is on top. Upon walking in the layout of the store is very easy and welcoming. You are introduced to produce and some deli meats and hot dishes on the side of the market. As you walk through there are a lot of items other than food for sale. Looking for a pressure cooker ?? It's here. read more

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What's happened to Ralph's in Sherman Oaks on Ventura? This has been my go to market for years, so long I went to the old Ralph's before the renovation where they decided to compete with Gelsons and Whole Foods and Now Pavillions. Come on 18.00 for deli sliced beef? 12.00 for Swiss cheese? The deli has gone berserk with their prices... I've found a cheaper alternative is to get your cold cuts at the kosher deli up the aisle from the regular deli. Not just the deli but the entire store has become so expensive, I know,I know inflation is ridiculous but come on when you charge these prices at least give some semblance of service with a . Lately you are lucky to get a response when saying hello to a cashier, just a scowl. Last week I said hello to the store manager and all I got was a weak smile! It seems you have to know him to get vocalization.it's a shame that the Kroger company doesn't realize the value of the returning customer. read more

I usually shop at Trader Joe's but every now and then you have to go out side of your comfort zone for different items. I also never review chains but I have to say that this Ralph's has everything - everything for everybody. Included is a huge selection of Kosher foods, organic foods, free-range and grass fed meats and poultry, Fresh baked goods, a deli, hot and cold food bar, fresh sushi, giant aisles to move around, flowers, liquor, cooking utensils, cookware and so much more! Not too many places in town where I can get a spicy tuna hand roll, a box of Manischewitz low-sodium matzo thins, a meat tenderizer and a dozen roses . . . at 2 am. Oh and did I mention that they are open EVERY DAY from until 2 am.! This Ralph's has so much available anytime you need it. Worth a visit. read more

Ralphs - Great place to hang the flag in the Sherman Oaks Ralphs - Grocery Near Me - Sherman Oaks, California

Alright, I waited about a month after waiting through almost 2 years of construction. From the outside this place looks ginormousical, because it is! There are a few different parking levels with escalators into the store (which were broken when I went). The first impression is what I describe as the Fortress of Solitude, the lighting display above the escalators. Pretty snazzy Ralph's. Next up the beautiful color coordinated flower display. I don't know if it was because it was Mother's day weekend or what but they have a major floral section. The ceiling is reminiscent of every Costco anywhere, Fail! The store itself was extremely neat and clean but the isles seemed a bit out of logical order. There is a giant Kosher section in the back right of the store and what looked like a decent produce section. I'll return but I don't think I'll be making this my weekly market. It's a bit overwhelming but I bet they have almost everything you could want or need. read more

Ralphs - Color coordinated floral department - Grocery Near Me - Sherman Oaks, California

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I don't have a clue where to find most things in here but I can't say that I did before because I find myself right in the middle of this Ralphs and the Fresh Fare on Coldwater (which is my home Ralphs). Their renovations took FOREVER and now that they are finally open, things look pretty good. They have a great cheese selection and I really liked the idea of their "under $5" baskets, Boars Head deli with great looking sandwiches, sushi section (which my son really likes!), very large Kosher section, Coinstar, RedBox, LOTS of self check out kiosks and several other check out lanes. Huge beverage selection but not a great selection of sparkling water - I'd like to see them carry some other options - Pellegrino doesn't cut it for me. The store now reminds me of something more in line with a Whole Foods. I'll definitely visit more frequently. Plenty of parking, easy access (up a couple escalators or the elevator). Friendly service around the place. All in all, I'm happy but I wish the neighborhood wouldn't have had to wait so long. Patience is surely not my best quality. read more

Finally~ brand new build to suit Ralph market. 2 floor of parking structure. Market is on the 2nd floor. HUGE market!! Very spacious, definitely need more time to navigate and find the merchandise. Love the Kosher section~ First time we have ever seen! Many staffs are on duty and constantly on the floor if we need any assistance. The Parking: Private garage (FREE). read more

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Five stars for the workers who are providing an essential service during a pandemic situation, putting their own health and that of their loved ones at risk. All of the workers who do pickup orders are communicative, kind, and incredibly hard working. Zero stars for the reviews from entitled people who are expecting business as usual when clearly these are extraordinary times with unprecedented managerial challenges. A worker from a Sherman Oaks Ralphs died from COVID19 this month. What if this were one of your colleagues? Have some patience and compassion, people. There isn't exactly a playbook for how to manage a grocery store during a deadly and economically crippling pandemic -- nobody in that store gets paid enough for what they do. read more

5 stars for Charlisa!! She is the best!!! Store is big & has good items but also runs out of things needed most quite frequently. But Chatlisa makes it worth a trip to Sherman Oaks! read more

I have to once again sing praises to store 189! The most friendly and helpful Ralph's store ever! I've only been living in the valley the last 3.5 years, within half a mile of this Ralph's on Saticoy and Louise. Michelle Nicola, Flor Saucedo, Angie Diaz and Stephanie Bruns go above and beyond for all shoppers. They are always friendly and personable. If they haven't seen me in the store for a while, they will ask if all is well. Very small town friendliness. It's been a challenging year for all. However, these essential workers have really pulled through for all of us. On that note, I thank all of the employees and managers for their service and a job well done. Happy Holidays to all! read more

She is the worst manager ever. That rude and unhelpful little women. I came here with the wic program and was treated as a garbage. read more

Make sure you don't have two debit or credit cards linked to Ralph's app. I made an online pick up order, and was charged twice on two cards that amount. i disputed it but in the end imy claim was recognized invalid. Very disappointed and will switch store when I move onto my new apartment read more

YELP 365 CHALLENGE - 2014: 42=2/365 This place provides me with the essentials that I need and everything in between. I love their organic options and their helpful staff. This grocery always provides the essentials of everyone's needs. read more

Easily one of the nicer Ralph's I've been to; it has even left impressions on some of my guests. They have it all. *Kosher Section *Murray's Cheese Section *Deli and Boar's Head Selection *Starbucks *Bakery *Pharmacy *Florist and much more. The selection and quality are a notch above and the store design is clean and up to date. The staff are friendly and super helpful and I never seem to wait in line for too long; self check out is clutch. Plenty of p a r k i n g. Grateful to have this store as my neighborhood Ralph's! read more

Ralphs - p a r k i n g on Moorpark - Grocery Near Me - Sherman Oaks, California

This Ralph's sucks and blows. From parking to having to dodge loose carts from hitting my truck. Quality of produce was horrible, and as i ask if there's any mangoes that aren't moldy, the manger rolled his eye and said "that's why they're on sale." Really dude? I grab the 8 mangos that might be salvageable on the 2 for $1 sale one employee confirmed for me. I go to check out and gal there side eyes me hoping I don't ask for help, so I wait till she rolls her eyes and looks at me to point out the sales not ringing up. She actually goes all the way to the mangos and "didn't see the sign." I show her the ad on my phone from a different Ralph's and Sprouts and even Whole Foods. She shrugs her shoulders and says that I'm not at those stores. I keep my cool and ask if she can price match then to save me a trip (savings of $6, that I didn't even care about, but for low quality fruit? Come on) . She scoffs and grabs my bags off the checkout area, I feel embarrassed so I just leave and deal with the crappy parking structure again. Never come back. Even Whole Foods is better priced. read more

Come to grab wine but everything here is overpriced almost doubled from normal store some of the things even more I asked them if they do price match but they're not willing to do that so funny and weird they are stealing money from people read more

Ralphs - Grocery Near Me - Sherman Oaks, California

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