I've really enjoyed living here. It's a nice, quiet, well -maintained community and I love all the…read moregreenery around the property. It feels peaceful and comfortable, which is something I really appreciate. The staff has always been friendly and helpful, and whenever I've needed anything, they've been responsive. The location is also super convenient with lots of restaurants nearby. Overall, I've had a really good experience here!

I moved here for work and have absolutely loved living here. The community is quiet, peaceful, and…read moresurrounded by so much greenery, making it a wonderful place to call home. The residents are respectful, and the atmosphere is friendly and welcoming. One of the best things about living here has been Andreea, the property manager. She is incredibly kind, responsive, and efficient. Anytime I've had a question or needed something, she has taken care of it quickly and professionally, which has made living here completely stress-free. I'm only moving because I'm relocating to Los Angeles. Otherwise, I would have happily stayed. This place truly feels like a hidden gem, and I would highly recommend it to anyone looking for a peaceful, well-managed community.

BEST apartment I've ever lived in California. So grateful for Maribel and Eddie and the team…read more Always kind, accommodating and makes sure the property is well l-kept and maintained. Neighbors are nice and peaceful. They have a great community here. No smoking too. They are also kind and gentle to my autistic son for that I'll forever be grateful. Thank you Pinewood Apartments!

We're currently living here and intend on staying for many more years! The location is very…read moreconvenient (close to the highway) yet not noisy (from the highway, neighboring areas, residents, or animals), the neighbors are incredibly friendly and look after each other, the landscape is beautiful and something we enjoy walking around daily, feels safe, and the grounds and amenities are kept very clean. The #1 highlight is our management. Maribel and Eddie are exceptional - quick to respond, have great attention to detail, and it's very obvious that they deeply care for our wellbeing and quality of life. They are the reasons we intend to stay for a long time! I'm surprised reading problems mentioned in past reviews since we haven't experienced any of those problems during our time here. Perhaps it's due to the management change to Maribel and Eddie. Thank you for all you do!

My daughter who is disabled lives at Sierra Vista. I went to take her grocery shopping and when we…read morecame back I began unloading groceries from car. While I was in the apartment , James drove by on his golf cart and saw my daughter attempting to carry the last 2 bags of groceries. He immediately stop , jumped off golf cart, and quickly ran over to assist my daughter with the last 2 bags. Told my daughter he would gladly carry them inside for her so that she wouldn't get hurt. This young man is always doing little things like this while hes at work. Most others would have kept driving. But not James. He went above and beyond what his job duties consist of. A big shout out to maintenence man "James". If there were more people like you our world would be a much better place. Thanks James

I lived here a little over two years. Overall, I spent those two years feeling like a dollar sign…read moreinstead of a person. Here are my main takeaways: Negative: - rat issue. We had rats coming to our empty 3rd floor patio repeatedly for over a year. Management offered nothing but sticky traps. We ended up getting real traps and killing 4. They reimbursed us $50, but we spent so much more than that combating this. Multiple neighbors had rats get in their cars. I would see rats running on the paths when I got home at night. I was told by the office that outdoors is a "rat's domain" and there was nothing they could do. I think they may have added more rat boxes, but they wouldn't put them in visible areas and the landscaping is a cover of bushes that is perfect for rats to hide in. - constantly entering your apartment. At times, it would be every single month. If a vendor came in, they always left things worse than before (drywall I had to vacuum up, cracked shower sealant, paint dripping on AC vents). If it was someone from the office, I am convinced they were spying. We once received a notice to remove our bidet after an inspection that did not even need to enter the restroom. It felt like being in college and living in a dorm room. - office seemed unorganized. I wasn't able to get the manager's contact info for over a year. You are usually left talking to whoever is on duty in the office and sending emails to a general email address. So many times I would call the office with an issue I had talked with them about before and the person on the other line had no idea what I was talking about. They seemed to only use their email inbox to keep track of resident issues, yet I still had many emails go unanswered. Positives: - maintenance was speedy and always did a good job. James is the best and always kept it real. - the surrounding area felt very safe. I loved the walking path on jamboree right outside the complex. - the complex was very quiet! Neighbors were always respectful of each other.

The Row is legit. This is coming from me who has exquisite…read moretaste in pretty much anything and everything. Just being honest. Facts are facts. I've lived in some of the nicest most luxurious apartment communities in Orange County including Halcyon House, One uptown Newport and the Royce. Even though some of the others have better "location" there is no disputing that. I believe the row has the best bang for your buck and overall the best experience. Lived at The Row at Red Hill for about a year now and it's been a great call. Location is hard to beat -- quick access to the 55 and 5, and having the onsite retail means a lot of errands happen without ever getting in the car. The amenities here are genuinely top notch -- the gym and fitness area are some of the best I've had at an apartment community, and the rooftop pools are a huge win, especially living in SoCal. Those two alone get a ton of use from me and they're kept up well, which honestly matters more day-to-day than people expect. The gym is probably as good as it gets for OC as far as apartment communities are concerned. But the real reason I'm writing this is Jose and Margarita. Jose handles the outdoor common areas -- streets, the dog park, landscaping -- and it's obvious he takes pride in it. The man does not play around, he does the job perfectly. The grounds always look sharp, not just "fine." Margarita covers the parking garage and building hallways, and same thing: consistently clean, no slacking, every single day. It's easy for property management to talk about amenities and community, but what actually makes a place livable is people like Jose and Margarita showing up and doing the work right, day in and day out. That's the difference between an apartment complex that looks good in photos and one that's actually well run. This one's the latter, and a big part of that is them. Honorable mention to everyone else. The leasing staff as well as resident relations team are always super nice and professional. Five stars, easy recommend.

My wife and I moved into The Row approximately one month ago, and unfortunately, our experience has…read morebeen extremely disappointing--especially considering this is the most expensive apartment community we have ever lived in. Since moving in, we have dealt with an ongoing ant infestation throughout our unit, primarily in the kitchen. We have found ants around the stove, microwave, cabinets, countertops, and numerous other areas. This is not an occasional ant or two; it has been a persistent problem that has made us extremely uncomfortable in our own home. Management has sent pest control to our unit twice. The first treatment did little, if anything, to improve the problem. Pest control returned two days later, and we were instructed to leave our home for four hours following the treatment. What concerned me most was how quickly the second visit appeared to be completed. After letting the technician into the unit, I left to walk my dog and briefly stopped at our vehicle on the second floor to drop something off. I was at my vehicle for approximately 30 seconds. By the time I reached the first floor, the technician was already downstairs with me. Based on that timeline, he could not have been inside our unit for more than a couple of minutes. I do not understand how an entire unit with a widespread infestation could have been thoroughly inspected and treated in that amount of time. I have repeatedly expressed my concerns to the leasing office, but the only solution offered has been to send pest control back yet again. No meaningful alternative, cleaning assistance, rent or fee consideration, or other accommodation has been offered despite the continued disruption. I work from home and have meetings and important deadlines throughout the day. I cannot repeatedly vacate my home for four hours only to have someone seemingly spend a couple of minutes inside without resolving the problem. It's already been 2 times and there's no improvement and quite frankly, it seems like a "sucks it's your problem, but thankfully it's not mine" type of mentality. At this price point, we expected a much higher level of service and responsiveness. Instead, we feel that once our lease was signed and our rent was secured, our concerns stopped being treated with urgency. We are not asking for special treatment--we are asking for effective pest control and a management response that reflects the amount residents are paying to live here. I've had a PLETHORA of ants crawling on my back, face, etc. and I'm over it. Based on our experience during our first month, I strongly recommend that prospective residents ask detailed questions about pest problems and how management handles unresolved maintenance issues before signing a lease. I sincerely hope management takes meaningful action to resolve this situation, and I will update this review if the problem is properly addressed.

I'm only leaving a 5-star review because of Jahana. Without him, I honestly don't know if we would…read morehave made our move-in date. What should have been a simple roommate removal/add turned into a very frustrating application process, and after weeks of little progress, our application had to be rescreened the day before move-in because it hadn't been handled properly and I had to come into the office to ask. Jahana stepped in, took ownership of the situation, and made sure everything was taken care of. He kept us informed throughout the process, followed up on maintenance items during our walkthrough (post move-in), and was a genuine advocate for us. His professionalism, communication, and dedication made all the difference. He truly deserves recognition and would make an excellent manager.

I genuinely wanted to love living here…read more I lived at Anacapa for 15 months, and I'm writing this because I wish I had known what the resident experience was actually like before signing my lease. When I moved in, I loved the location, neighborhood, and townhome-style feel so much that I genuinely thought I would stay for 3-5+ years. Instead, I moved out after 15 months feeling incredibly relieved to leave. **COMMUNICATION** This was hands down the biggest frustration and disappointment. Getting a response from the leasing office was unnecessarily difficult. I would call, email, text, and follow up multiple times, and sometimes still had to physically go into the office just to get an answer. Waiting 7-12 days for a response often felt like their "normal." When you're paying $3,000+ every month, you shouldn't have to repeatedly chase the front office for basic communication. Unfortunately, some of my most frustrating interactions were with Tommy Le, Senior Community Relations Rep. While discussing my lease renewal, Tommy and I were communicating through email when he stopped responding for more than a week and a half despite multiple follow-ups. I eventually received help from another team member who was HAPPY to step in. Tommy never acknowledged the ghosting, nor did he apologize. I also dealt with Tommy during a billing situation. I had overpaid a previous month and called multiple times to confirm my account was paid and in good standing, only to later discover there was still a balance after a notice was left on my door while I was out of the country. I completely understand that paying the balance was my responsibility. My frustration was that I had specifically contacted the office multiple times beforehand to make sure everything was paid and was told I was "all set." When I tried explaining this to Tommy in person, his responses included, "These things happen" and "We're all human." Even after clarifying that I was simply explaining what happened, I received another dismissive "These things happen." After 15 months of consistently paying thousands of dollars in rent, I wasn't asking for special treatment. I expected basic understanding, accountability, and professionalism, especially from someone in a senior-level role. **MAINTENANCE & PESTS** Communication wasn't my only frustration. I scheduled pest control more times than I can count because of recurring large spiders, roaches, and other bugs inside my apartment. I keep my home extremely clean and take my trash out daily, yet the issues continued. Ironically, the day after returning my keys, I saw a Ring conversation about pest issues at Anacapa, which confirmed I wasn't the only resident experiencing them. The day before the Fourth of July, my garage door broke with my car trapped inside, forcing me to cancel my plans. The lack of urgency from leasing and maintenance made an already frustrating situation even worse. The front gate also regularly breaks and can remain open for extended periods, allowing people who don't live in the community to enter and access areas like the dumpsters. For the amount residents pay, I expected these types of maintenance and security concerns to be handled with more urgency. **PRICE VS. EXPERIENCE** Anacapa is in a great location, yes. However, I was paying $3,000+ for an unrenovated one-bedroom apartment and low to zero front office support. During my lease renewal, it was frustrating to see available renovated one-bedroom units with similar floor plans priced even lower than the unrenovated unit I was already living in. At that price, I don't expect perfection. But I do expect emails to be answered, calls to be returned, reasonable urgency when my vehicle is trapped inside my garage, and residents to feel like their concerns actually matter. Unfortunately, that was not my experience. This review isn't the result of one bad interaction. It reflects 15 months of repeated frustrations that eventually outweighed everything I initially loved about living here. Anacapa has the bones of a great community, which is exactly why my experience was so disappointing. I genuinely wanted to stay long-term. If you're considering moving here, I would encourage you to look beyond the location and appearance and consider the level of communication and resident support you expect for the price you're paying. I moved into Anacapa thinking I had found somewhere I could call home for years. I moved out 15 months later relieved that I no longer have to deal with these issues. And for management, there's really no need for the generic "We're so sorry you experienced this" response. After 15 months, I have very little confidence anything will change until there is a serious look at the people representing your front office. No apology needed whatsoever. I am simply relieved to no longer call Anacapa home.

I cannot say enough good things about Mike. From day one, he has been nothing short of amazing to…read morework with. He goes way beyond what you expect from a leasing agent and actually cares, like genuinely, refreshingly cares. Mike is incredibly attentive, responsive, and proactive. Every question I had was answered quickly, every concern was handled thoughtfully, and I never once felt like I was "just another lease." He made the entire experience smooth, stress-free, and honestly enjoyable, which feels illegal in the world of housing. If it weren't for me relocating, I would live here 100+ times over, no exaggeration. And that's largely because of Mike. He's the kind of person who makes a place feel like home before you even move in. If you're considering this property, do yourself a favor and work with Mike. You won't just get a leasing agent, you'll get someone who actually has your back.

Excellent service from Luis from the service team. He came quickly after my work request, fixed…read moreeverything perfectly, and was very professional and friendly. Thank you for the great service!

I've been booking the clubhouse at this apartment for my daughter's birthday for the past few…read moreyears, and up until now, everything had always gone smoothly. Unfortunately, my most recent experience was very disappointing. Last Sunday, when we arrived at the clubhouse for our reservation, someone was still eating there--even though it was hours before my scheduled time. I immediately called the office, and they assured me someone would come to clean up and place a reserved sign. No one ever showed up. On top of that, I was charged for a terrace reservation that I never used. There was never an agreement emailed to me, even though I was told one would be sent. Because no agreement was provided and the terrace was not utilized, I shouldn't be responsible for those charges. I've already called the office to have this reviewed, and was told someone would get back to me, but I'm still waiting. To make matters worse, I made another reservation for October for my daughter's upcoming birthday. I've called three separate times for confirmation and follow-up, and each time I was told I'd receive a call back. No one has ever called. For the amount of money residents are paying for this community and these reservations, the lack of professionalism and follow-through is extremely disappointing. I expected much better customer service, especially given the positive experiences I've had here in the past.

I had one of the most disturbing experiences living at this apartment complex, from the first day I…read moremoved in until the day I moved out. From the beginning, the leasing staff--particularly Ariel--demonstrated extremely poor customer service and a lack of communication. Despite submitting multiple complaints and maintenance requests from day one, nothing was ever resolved. The condition of the apartment was unacceptable: there were spider webs inside the oven, bugs in the refrigerator, chipped paint, dirty carpet, blinds that didn't fit, and a torn window screen. I bombed the apartment twice due to the overwhelming number of bugs, yet the problem persisted daily. Clearly, there is no reliable pest control in place. Because of the conditions, I never felt comfortable living in the unit. I didn't even assemble my beds or fully move in my belongings. Every time I tried to contact the leasing office, it was another frustrating experience--calls often went unanswered, and when someone did pick up, I was told I'd receive a follow-up that never came. To make matters worse, at move-out I was charged for pre-existing issues that I had already documented with photos and emails from the very first day. Kevin, a leasing agent who falsely claimed to be a manager, even conducted a move-out inspection two days before my lease ended, taking photos of my boxed belongings and unassembled bed. I was then charged a "bed fee," something I have never heard of in any apartment complex. When I asked for the corporate office's number to escalate these issues, I was never provided it. I also formally disputed the charges from my checkout inspection, but management pacifically Kevin refused to remove them--even though they were for damages and problems that existed before I ever moved in. Even during the final walkthrough with the unit completely empty, there were still bugs everywhere--further proof of how poorly this property is maintained. I would never recommend this apartment complex. It is unprofessional, unsanitary, and completely mismanaged.

My Wife and I were looking for a place to live after marriage and came to tour this place as it was…read morethe middle ground for the both of us work-wise. We were introduced to Seth that was super knowledgable about the space and showed us the units that we were intially interested in. Seth made us feel super welcome, super friendly and super comfortable as he answered all our questions and looked out for us on units that were opening up. The complex itself is super clean and has a lovely smell in the hallways and elevators. Everyone on the leasing team, especially Seth, seemed to really look out for our best interest. Overall Seth's professionalism, intentionality, and looking out for us really sold me wife and I to see a team who cares about their residents and looks out for their best interest. My wife and I have lived here for a week so far and the maintenance team, cleaning staff, and leasing team, including Lucy, Darbie, and Charles, were equally as friendly as well! Overall very happy with our decision at Paloma!!

Charles was amazing and gave us a fantastic tour - we saw the studio, 1-bedroom, and the larger…read more1-bedroom (can't remember the exact name!) Amenities are great: the gym is spacious, there's a nice pool with cabanas, BBQs for hosting, and lounges on every floor. Location is super convenient, right by the freeway. My only hesitation was that the units felt a bit small for the price, even though everything is modern and updated. Still, I'd definitely consider Paloma Apartments in the future if I had the flexibility with pricing!

I've been living at this apartment complex for over a year now, and one of the biggest reasons I…read morecontinue to love it here is because of the exceptional staff--especially the maintenance team. Every time I've needed assistance, they've been prompt, professional, and genuinely helpful. I'd like to give a special shoutout to Enrique. He recently helped me during an urgent situation, and I was truly impressed by how quickly and kindly he responded. He went above and beyond to make sure everything was handled smoothly, and his customer service was outstanding. It's rare to find someone so dedicated, and it made me feel truly valued as a resident. It's people like Enrique who make this community feel like home. Thank you to the entire team for all that you do!

I hate living here. BAIT and SWITCH is who this company is. It's gotta be their logo or something…read more When we signed, we spoke to three people about getting a garage, they all said "we will put you on the list". After a month we called back and were told "yeah there's no list. That doesn't exist. We definitely did not say that". Yeah okay, I heard it from STEVE, and NICK, and someone else. But Nick said "no that doesn't exist". Three months after living here they placed a construction yard in our parking lot. Took up half the spaces, guess how long the project was for? 18 months. 18 MONTHS!! Of roofing repairs, construction, men hanging out in the parking lot (most of them are respectful, but often there's those two or three who stare at women like the women are pieces of meat). TO ADD TO THIS the parking spaces around the roof they are working on cannot be occupied during work hours for 6 weeks. But the cones are up all the time. With no time mentioned, so everyone moves their cars to the limited parking spaces near the construction zone. Oh! Also the construction doesn't just mean Monday through Friday, it also means Saturday's really early in the morning. But the woman in charge, Celine, says "there's nothing we can do about any of it". And the moment I said something all of a sudden I catch her watching my apartment multiple times. Like even saying anything against this, gets you dirty looks. Don't even get me started on the gossip! This woman and man who are leading this project, get into a whole lot of spats and disagreements. But boy do they bond over a difficult tenant. Also, I called her boss and I got someone who cussed at me stating "we did not think "hey let's f*ck you over" we just signed the contract!!!" Like a man yelling like a toddler or a middle school child arguing with their parent is the vibes it was giving. In three months they signed a contract with a company who has employees who bark at women and children. The company themselves said "We have told them not to bark at tenants before" EXCUSE ME?!? But if that's not enough they have to inconvenience the tenants at every change they get. In the past week, they have done a three day concrete pouring job that they don't even inform anyone about. There are just cones that appear that say you cannot park here for three days. They're also doing a bi annual tree cutting the very next week, that one they told us about. But the week after I'm sure will be when they check fire sprinklers, or the air filters. I sorta wish they could do it all one week. Sorta all the maintenance just done in one fell swoop. Also their dog park is just a patch of grass, one of three patches of grass. All open, with a doggy bag station designating it a dog park. Everything here sucks, the pool is heated only during summer, they close one week a month, they never have to pool hall open. Never. Even when you request it. My entire time here I saw one party ONE PARTY. Otherwise is always locked. So at face it's pretty, but it stays that way because no one can go into it. This property alone, has put me off of Irvine Company apartments. Would I recommend you live here? No. Also, you pay for everything. Any amenities, you're paying for. Oh! But also, they don't have garbage bins in every garbage zone. No. But they have recycling bins at every single one of I left a pretty bad review at the last place I was at, but I gotta say, after living here, I miss that place. Matter of fact, I'm gonna go back and say it was not nearly as bad as Irvine company.

Living at Parsons Apartments has been such a great experience! Eddie is always so helpful; he fixes…read moreany appliance issue quickly, is super friendly around the community, and always shows up with a great attitude. He really goes above and beyond for residents. The community itself is also very well maintained. The team recently replaced the jacuzzi, the pool is always sparkling clean, and the property is beautifully kept with regular cleaning and gardening. You can tell they take real pride in keeping Parsons a nice place to live!

Living at the Parsons APTs the last 5 plus years has been quite a smooth sail. What got me to live…read morehere were the hard floors, farmhouse kitchen sink, garage storage, tall glass walls for natural lighting to shine right in, and mostly profesional adults living here. Raúl is the best at keeping up with maintenance as well. In addition, Laura is quite attentive to resident needs. Only negative is maybe a couple cats wonder the premise in the middle of the night that's black and white (female I believe). It's all good though, harmless creature I'm sure. In conclusion, Parsons is a pleasant place to live, and I've referred a few fellas or acquaintances to reside here in the past. What can I say, i found a gem and glad to share the experience to others!