Absolutely love living here! The management team is outstanding--always responsive, professional, and genuinely caring. The app makes everything incredibly easy and convenient, which is such a bonus. The amenities are top-tier, especially the pool and fitness center, and being within walking distance to the marketplace makes daily life so much more enjoyable. What really sets this place apart is the people. A huge thank you to Jennifer Szczyradlowski for her exceptional support and dedication--it truly makes a difference. And a special shoutout to Adrian and Eduardo from the facilities team--they are absolutely amazing! So kind, respectful, and thoughtful--they even wear shoe covers in our home, which we really appreciate. This community goes above and beyond--I highly recommend it to anyone looking for a place that truly feels like home! read more

This place is fantastic and the service staff and service manager is top notch. There has never been an issue that wasn't addressed and resolved quickly. Thanks for running such an amazing community. read more

I had a great experience while at the Serrano Community. The service manager was very helpful and courteous during our stay. I recommend this place to anyone who wishes for a pleasant tenancy experience. read more

Hello, the glass of my shower cabin was out of place, today Keith, the technician came and immediately made the glass, thank you very much Keith read more

I have been living in Irvine Company Apartments Homes since 2008. I lived at Cedar Creek Apartment Homes for a couple of years,I enjoyed my time there! Then Sierra Vista for approximately 4-5 years. I Loved living there the most! Now I have been living at Serrano Apartment Homes since 2014. I always enjoyed living here until this last year. They have really taken away the joy along with our privacy. Along with the constance increase in rent, and entering our home to check or change everything from filters to smoke alarms which still manage to need a battery change in the middle of the night, among other regular entering ie; check washers & dryers, ac, and more. Don't get me wrong, I appreciate things being in working order, but it's often that we get notifications of the need to enter. There comes another price; Loss of Individualism. We had a beautiful ivy wrap around patio that added a touch of color; green, as is the color of ivy. No strange colors. Some delicate lights that we occasionally put on at night. All (privacy) coverings & lights are to be removed as of this week. This last year there were many former residents move out and several instances where newer residents who don't take pride in where they live, started throwing their trash wherever, even in the carports next to the trash dumpsters and on the walkways. There has been broken glass a couple of times. People leaving their trash outside of their apartment door rather than walking it to the dumpster, which is very close to every building. I thought, at least we have our own little place that we live in an no one bothers us. Now we lose our privacy and have to pay high costs. The saddest part is it costs so much to move so I feel trapped. I used to Love living here and was happy here. Many people over the years would says how they hated living in Irvine Company Apartment Homes and I always said; I have always had a good experience. Wow, until now! I feel like California is being completely taken over and we are losing our freedom in so many ways, even in our living situation. So Sad! Now we get to look at the dumpsters. read more

Serrano Apartment Homes - This was my patio before having to remove my (privacy) covering. Their wording. - Apartments Near Me - Irvine, California

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Saeed and Coner had such amazing customer service and they were so friendly and helpful, We had problems with our microwave and they fixed it so quickly, I really appreciate them and iam so happy that Serrano takes care of everything with no waiting time. Thank you read more

I've had a great experience living at here at Serrano! The community is clean, well-maintained, and peaceful, and the amenities are always in great condition. The staff here truly go above and beyond--friendly, responsive, and always willing to help with any questions or maintenance requests. Highly recommend this place to anyone looking for a comfortable and welcoming home! Big shout out to the maintenance team for always taking care of any items! read more

Hello everyone, I'm living Serrano apartment since 2018 and it's very good community It's very safe and perfect for living with family And also maintenance group is awesome and very good people I did request once in emergency out of business hours around 9 pm and MR.Saeid came in 20 minutes and fix my oven very fast I'm really appreciate from you MR.Saeid and the maintenance group and management of Serrano Apartment read more

Maintenance guys are really fast and helpful and great area as well. I really enjoy living here

The staff Mr.Eddie has a good service! He is patient and kind, even though he comes my home many times. He responded as soon as the repair was reported.Thanks. read more

This review is for the maintenance team: I was lucky enough to have Eduardo (Eddie) come fix some things in my apartment a couple times. Each time I had a laundry list of things I needed fixed and he always showed up with a smile and a willingness to fix anything that needed to be done. He worked quickly and with a great attitude, it was always nice to visit with him as he was working. I truly appreciated having someone I felt comfortable with and who did such an excellent job! Huge kudos to Eddie and the team! read more

We are admittedly amazed at the responsiveness and quality of service provided via the Serrano Apartment management and maintenance staff. My wife and I have had few if any issues here, but on the few occasions in which we have, we've been provided with five-star service. Mr. Louie Magana in management and Eduardo (Eddie) in maintenance have always ensured that our issues are resolved ASAP, and they've always treated our home as they would their own. We mean this in the sense that they are careful, clean, respectful, and always sensitive to our needs. This review is intended as a sincere "thank you" for a job well done. read more

Nice place to live. My only thing is since I've moved into this place, there's always been roaches. I have called the exterminator 2-3 times and still haven't gotten rid of them. The fridges are old. The ice it makes smells nasty, not good. I've called them to come and fix but they said the fridge works fine and they can't change nothing with the ice. Then maybe they should put new ones. Other than that good! read more

I've been living here since December 2023 with my partner and couldn't be happier with the experience so far! Connor was great and has been great for all my interactions with him! Personable and gets the job done quickly and even suggests additional things he can do to make the place comfortable. Really happy with the maintenance service here! read more

The location is great, especially since it is close to the restaurants, gym, stores and walking trails nearby. The maintenance staff is friendly and reliable. Thank you Doug, Connor, and Eddie for everything that you do! read more

My girlfriend and I have been living at Serrano for the past year and a half and things have been good. No major apartment issues besides the occasional outlet that stopped working and one internet issue When needed, maintenance was quick to arrive and fix the issue which we scheduled through the Irvine company app. Google Fiber is available here, so the internet has been great besides the cabling. No real noise complaints besides the occasional kid running around which is typical for the area. Conveniently located around lots of shopping/eating areas and nearby our work places. My only complaint is that the appliances are a bit outdated and some of the infrastructure is as well. read more

We love this community! The management and staff have always made us feel at home! I'd like to special mention Eduardo as part of the maintenance team, he has always been very helpful, friendly and very professional!! Thank you so much Serrano Team! read more

Unfortunately I'm going to have to update my review. Upon moving out, leaving a fairly clean apartment, we've been charged various additional cleaning fees. This includes painting and carpet cleaning, despite having rented a carpet cleaner and cleaning the carpet twice over. We had a pre-move out inspection. But the guy came in and took a few photos and left. No feedback. What was the point of that? Not helpful at all. They will be lovey dovey to you when you're paying them rent but then turn 180 degrees after you leave. 0/10 this community is not recommended. read more

Serrano Apartment Homes - 1 of 2 large, lighted pools! - Apartments Near Me - Irvine, California

The service in this apartment is very good, and every service staff is very polite, especially Eddie, who has helped me repair it many times and helped me a lot. I will always live here. read more

My mom and I are amazed how professional and kind the staff members are ! A big thanks to Miguel who has helped my mom and I so much through my process of moving not into just one apartment but two!! Thank you so much so being so kind and helpful! read more

A big thank you to Eddie from the maintenance team at Serrano for always going above and beyond with any issues or repairs that have been needed in our apartment. We really appreciate you! read more

I had an open order for repairs since November and Eduardo (Eddie) came and fixed everything super fast, excellent work and service, thank you very much for fixing my home. read more

As of 7/28/24, the rent cost from $2505.00-$3295.00 for one bed to 2 beds as shown online. Here's the list of bills: Water bill: This included water/trash/sewer/conservice fees - you won't see a break down of how much water your unit use because we shared water usage. It's accounted for how many people are on the lease? You paid whatever amount Serrano put in your tenant account when you pay rent. Some tenants even wash their cars here - I have no idea how they connect the water hose or buckets. I saw it a couple time early the AM. Serrano also wash/hose down the stairs throughout the property or clean the grills. I hope it's on a separate meter. Gas: Gas Company. It costs around $40-$50 for two people depending how much you cook of course. Electricity: around $60-$90 with just regular use. If you use the AC often, be prepare for the bill to be in the 100s+. Apartment Insurance: You also need to purchase for your individual unit annually or Serrano will hunt you down with threatening legal letters at your front door, in the mail and E-mail. Even if you turn it in and it has a mistakes - better fix it before they deploy all resources to scare you into submission or vacate the property. Construction: there is construction down the street across from Amazon Fresh so it can get loud when constructions trucks are driving by throughout the day and busy with traffic and dust when you drive on Bryan entrance. It's been like this since 2023 and still ongoing probably until end of 2024 or 2025. Slamming Doors: if you're unfortunate enough, you'll get neighbors with a family of at least 6 people coming in and out all day and night slamming door because they're too lazy holding the door to close it gently. Entering your home: for safety - Serrano WILL enter all unit at least 2x/annually to check for Fire Sprinklers and to replace AC filter. Feel invasive but when we rent, we have to give up certain privacy. Bittersweet. read more

It does not stop here! The experience that my wife and I are going through here are insane and I hope no one should ever have to experience it. During this pandemic not only exposure to chemicals that can harm the lungs and increase our vulnerability to covid 24-7. Random 100's if construction workers hanging out on your patio Also right in front of out your front door. Having to wait and ask to come in out of your garage with out a heads up is insane!! We are at our breaking point. It is not right what they are selling and taking advantage of. Million places to live and enjoy LIFE... Has ruined ours. read more

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I have lived at Serrano Apt. Homes since 2014 and I have always gotten a quick response to any maintenence requests and the people who come are always very nice & very efficient. My hot water tank needed reset and Eduardo came almost immediately after I submitted the request. He is always very nice and it was a quick fix. I'm thankful for our maintenence team as well as our management team here at Serrano! read more

We would like to thank Ruben for his great service! Awesome tech and always fixes our apartment right the first time! Makes living stress free! read more

**UPDATE DURING COVID 19** Ongoing AESTHETIC construction is continuing today 3/20/2020 despite government mandated halt of non-essential businesses. I guess fixing the patio is much more important than heart surgery! I called the leasing office and construction manager to complain, and was told "the company" gave them the go ahead. "Irvine Company". This is crazy and super irresponsible. Just because Irvine Company has a stranglehold on city government, does not give them the ability to just create a public health hazard. Next step is calling public health department. read more

My mom and brother have lived here for 9 years and the management team have taken such good care of them. My brother has special needs and they have always tried to do what they can to accommodate any challenges he has when there is construction or other updates around the property. Everything is beautifully maintained and it's a very peaceful community. My bridal shower was hosted in the clubhouse and it was beautiful and cozy. If I lived in the area I would definitely consider making this place my home. read more

I have lived here for 8 years the reason is that the best schools are here apart from walking to market place very good restaurants and very clean apartments and two incredible pools the very quiet environment recommended for families totally recommended read more

Serrano Apartment Homes - Apartments Near Me - Irvine, California

DO NOT RENT FROM THESE APARTMENTS! Especially if your a family of 3 or more. Here is a long list of reasons why you do not want to rent from this place: First we had to deal with almost 4 months of construction which was a nightmare. (All because they built these apartments unsafe in the first place) My fiance was told when he started to rent from the place that it was normal for dishwasher to push up water into the sink every time it was used (which he never thought otherwise as he came from a family that has always handwashed dishes) so for years he's lived at this apartment with a broken dishwasher until we had a plummer come recently. He also moved in not knowing there was a few broken kitchen drawers. The carpets get random rolls in them and the bathroom vent/fan has never worked right. To be nice my fiance just let these issues go HOWEVER...not anymore. The customer serves here is HORRIBLE! Who wants to live at a place when every time you need to talk to the front desk etc your afraid to call because of the attitude/unpleasantness you'll get? Especially from the supervisor Rocio...she has been the most unpleasant, rude, none understanding person and definitely doesn't represent these apartments or the irvine company well. The worst customer service. Very disappointing! (I hated to see the stress my fiance was feeling everytime he wanted to call, even if its calling about a package/mail because he was nervous/didn't want to deal with Rocio rude response/attitude) Also do you like to have guest over for dinner or small board game nights etc...think again PARKING is a nightmare. Permits are required for your guest or risk getting towed. What if you have a teenager that's going to start driving? Ohh looks like you won't be able to get that teenager a car because you can only have one car for garage and one car in open parking....so parents your out of luck unless you want to give up driving or your car etc...(mind you for years people have been using their garages for storage, business, gyms etc but those that don't seem to be getting punished) My friend mentioned the other day that it must be nice to live in Irvine that it was luxury....well not at these apartments! There's better out there..I don't get upset easy but the way they lied to my fiance (who has the biggest heart I've ever met) took advantage of him etc today was the last straw and for the first time in ages I felt I needed to speak up and write a review so other people don't have to deal with this horrible place/customer service. Save yourself the headache friends. This by far was the worst apartments we have ever lived in and we can't wait to start our life's as husband and wife someplace new outside this horrible place (Below is an example of what the carpets started to do right after my fiance moved in) read more

Serrano Apartment Homes - Apartments Near Me - Irvine, California

Big thumbs up! Awesome community and so many great amenities to use. The leasing office associates are super friendly, helpful and easy to talk to! read more

Living in Serrano has been comfortable. I've been here for 6 years and thankfully haven't had to deal with front office aside from lease renewals which nobody cares for anyway. I do want state my appreciation for the maintenance team. Ruben and Connor have been a great help with the various requests we have submitted over our time here. read more

By far THE NOISIEST PLACE I HAVE EVER LIVED! Yeah, the pool is nice but that's IT! Constant construction going on every day. If it's not that it's the obnoxious trash trucks picking up trash every dang day beeping and pounding all over the complex. Just when you think you might have a quiet day the tree trimmers show up and buzz saws and chippers clanging. Seriously!!!! Do not move here unless you are gone ALL day everyday or like noise. Thank you for your response, below. The canned "corporate" response was expected however if the corporation was really concerned with its current residents comfort and happiness maybe the scheduling of these noisy "necessities" would be more of a consideration. It seems the work on the property is more about acquiring new residents and less about keeping current residents happy. Maybe these tasks to maintain the property could be kept to a couple designated days in the week. Some of us work from home and need some quiet. Furthermore if I had been informed of the YEAR LONG construction site before I signed the lease I may have looked at a different property. It might be nice if that staging area was moved to the other side of the property where they are now working for the next six months to give the residents on the finished side a break from the beeping and chugging if the large equipment. Just a suggestion and tes, one that I already made privately to the property management only to be given another canned corporate response. The two stars? I like my apartment...neighborhood and amenities but seriously there could be improvements to the methods in which these noisy tasks are scheduled. read more

Today, st Serrano Apts in Irvine, Eddie came by to fix my shower issue. He was very efficient, fast and courteous. It's such a pleasure to receive fast and perfect service. Thank you Eddie and the Serrano team read more

We've been living at Serrano Apartments for many years now! The location is ideal because it's near a huge shopping center. It's walking distance to the Tustin Market Place (Sprouts, Target, and many stores). There is a great walkway where you can take a bicycle ride, run, or a walk. The amenities at Serrano are great. There are two large pools and jacuzzis in the complex- so great for the summer! We invite friends over in the summer and have a bbq by the pool. The on-site gym is also wonderful! And it's open 24 hours! Maintenance always keeps it clean and tidy! The clubhouse is also a great perk! We had a recent family gathering and we decided to rent the clubhouse for the whole day. Thank you, Miguel (from the Business Office) who made the process so easy for us. We love Serrano's amenities and all their amazing staff! read more

Hi everyone My husband and I have lived in Serranos since June of 2021. We just renewed our lease and can't imagine living anywhere else. Everyone from the staff at the leasing office (Miguel E) to the maintenance (Eddie) is absolutely Amazing! always friendly and more importantly always ready to help.We love it here:) read more

Serrano bot, can you answer me why I have a bill for 10,000 because I forced to terminate my lease? Is this the manner that you deal with bad yelp reviews, or just common practice. read more

Serrano Apartment Homes - Front door with drywall removed. - Apartments Near Me - Irvine, California

Do NOT Sign that lease or you'll face move-in nightmares and then MOVE OUT FEES nightmares: Let's start with the staff: the person showed me the apartment (SIMONE) IS A LIAR AND A , she LIED WHEN I asked regarding move out charges and said I won't have to pay anything if I keep my apartment in good condition. And now I'm faced with $600 move out fee EVEN I kept everything in perfect condition! They make me pay $300 for the paint job that they did a year ago BEFOFE I even sign that lease. Let that sink in. They're all either rude are all liars. They sharp left metal pieces behind in the carpet so my foot got cut when I first move in. No compensation for that whatsoever. People are SMOKING everywhere. Not a healthy environment for kids to be running around in. Every time I come in and out of my apartment, I smell smoke. And people will be standing around smoking when I asked them to put it away they curse at me (even when I pointed to the no smoking sign in front of them) The people living here are rude/thief. My thing in garage got stolen and packages will get stolen if left in front of your door unattended. read more

I've been living at Serrano Apartment for three amazing years and it's been fantastic! But guess what? I just got offered an incredible job opportunity that I couldn't pass up which requires me to move out of state. The team at the Resident Services Office has been so kind and helpful, and the maintenance team is always quick to fix any issues. I've loved every moment of living here and I'm already jealous of whoever gets to rent out my unit next! read more

Serrano is in a great location and is a great value compared to other IAC properties in the area, however the main reason I felt compelled to write a review now is the quality of the maintenance team. They are consistently efficient, friendly, and professional. After over 4 years of living here, I can't remember ever having a mediocre or bad experience with a maintenance request... they have been excellent! I want to specifically highlight Fidel Fernandez, whom has been here as long as I can remember. He goes above and beyond with his service to the community. His kind demeanor gives me a sense of familiarity and comfort when I see him around. THANK YOU maintenance team for enhancing my living experience with the little things that make a huge difference! read more