New Garfield Auto performed a complete brake job on our van…read more1.5 years ago (21,000 miles). They replaced calipers with rebuilt ones (why not replace with new calipers??)in which one caliper failed and caused premature wear on the pads and rotors. The pads were worn down to the metal forcing us to need another complete brake job on the rear brakes again (in 21,000 miles). They also did not properly run the brake lines or bleed them correctly. We attempted to work with Garfield Auto to come to a resolution but they were not interested in helping us. Very poor customer service and poor workmanship. I highly advise avoiding this Auto service center.

My wife took our Jeep Commander in for some front end work recently. They did do a good job on the…read morerepairs and it was relatively inexpensive, but it was their putting everything back together that has me extremely t'd off right now. When the tires were put back on the lug nuts were tightened down so tight that they were nearly impossible to get off. Actually, one is so stripped I'm going to have to take it to A DIFFERENT SHOP to get removed. They obviously used the air ratchet to torque the bolts down. How do I know this, because I'm a 215lb adult male who had to stand on the freaking lug wrench and bounce to get them to turn ever so slightly. I shouldn't have to stand on the freaking lug wrench and bounce to get them to turn, I should simply be able to use arm muscle and body weight alone to remove the lug nut. What if my wife were had a flat in the middle of a no-cell reception area and had to remove the tire herself? She wouldn't have been able to that's for damned sure, and she should be able. Over tightening lug nuts can strip bolts, weaken the threads which can cause the wheel to come loose or off, or warp the brake rotor causing brake failure. All of which I'm sure Garfield Auto Center knows, but I mean we were a customer right, maybe what they do know they think that we don't know, maybe they think we will take our vehicle in for them to fix when this happens. I won't. My wife won't, again. And I'm hoping this review will cause you to think before you go to them. Maybe I should give them the benefit of the doubt, maybe it was a new guy working on the Jeep, maybe they were in a hurry to get to lunch or end their day and just used the air gun. Well, maybe my wife was taking my children to Grand Rapids for the day and lost a tire on US131 doing 75MPH. My families safety is more important than their excuse. I won't be back, and I won't recommend them to my friends, family, coworkers, or even my worst enemies.

they got me in quickly, got everything fixed in one day and were very kind and accommodating the…read morewhole time! thank you!

Bought my car in with broke exhaust,with no appointment they have me back on the road in 5…read morehrs.being from out of state it was a big relief.thanks!

Always the best service for my car and they treat me respectfully. Fabulous, have and will always…read morerecommend them to any female looking for a mechanic.

In addition to being great mechanics, these guys are honest and fair…read more We have several older German cars that Lakeside Automotive has worked on over the years. If you've never experienced out-of-warranty service before, it is far different than 'dealer service.' So many weird little (and big) things crop up that rarely do within the first 3-years of a cars life. The typical dealership will replace every part they can -- at full list price. Lakeside actually provides sound advice as to what 'must' be replaced versus what can wait a bit longer. They also have far better rates than any other shop or dealership I've found. They've never given me bad advice and have always done great work. I rarely post reviews because most businesses are mediocre. Lakeside is truly among the best. If you really like your car, there is no better place in the area to get it serviced.

Had the 30,000 miles service done to our 2022 Nissan Sentra. The staff was courteous and…read moreinformative and honest. The initial quote was of 370 dollars however we did not need all that was quoted in that price so they adjusted the price to only $167. . We give them a 5 stars service!

One of the best dealership service shops I've ever seen. Heather manages to be efficient and super…read morefriendly, and Wes is the best tech I've dealt with. Great team, great 5-star shop!

Best prices in town. Kind, knowledge, and friendly. They explain everything before making repairs,…read moreand never upcharge or try to get me to fix a bunch of unnecessary things.

It's always scary to walk blindly into a shop to get some work done, especially with my limited…read moreunderstanding of how cars work, and that's what I did here. The price for labor at Keystone is reasonable, especially compared with other shops in the Traverse City area. I was given an estimate for the repairs which they suspected I needed, but once they popped the hood, they found it wasn't quite as serious than they initially expected. Rather than make those repairs anyway, and charge me an extra hour of labor plus parts (which I've experienced before from a more dishonest, mainstream auto repair shop), they reduced the price from my estimate and made the correct repairs. Not only that, but they knew my situation was difficult, and that I needed to travel several hours by car that same evening, so they began the repairs immediately in order to get me on the road before the shop closed rather than the next morning. All around a good experience and an honest mechanic, and I will return the next time my vehicle inevitably needs work.

I had my vehicle towed their for diagnostic and repair. My car sat in this parking lot for a week…read morewith no communication on when they would get to it. I use to have good service but not much communication or potential assistance on estimate timeframe. Ended up towing somewhere else. I need my vehicle.

Very honest and organized. They communicate what needs to be repaired and what repairs can wait and…read morethey don't try to fix things that aren't broken. I know if I make an appointment with them and drop off my car in the morning, they have it done by the end of the day. They're fabulous.

Excellent work and fair priced. More than that, great communication. When my car had that brake…read moresmell from what I thought was a hung caliper, they diagnosed it as the exhaust system installed by my prior mechanic. (Yes, that is a thing). They spent about an hour looking at it but refused to take any payment. I'll pay them with my loyalty. If they are qualified to work on Acura, MB, Lexus, they're good enough to work on my CRV's.

I hope they repair cars better than they repair their website. I called today to get more…read moreinformation and schedule the $80 pre-inspection. I was informed that that hasn't been in place for a long time their labor rates have been updated and they have not been able to repair their website. Hmmmm

I've been dealing with Eric and Chris for at least 10 years. They've always treated me very well…read moreand did a great job diagnosing and fixing a pretty confusing electrical problem I had. I would/do recommend them to all my friends!

Did a great job repairing my son's Harley after an accident with a deer. Very friendly,…read moreknowledgeable staff.