This is a family-owned business that really knows their stuff. We had a rat problem 3 years ago…read moreand they showed up on a weekly basis and found all entrance areas and set traps. They came out weekly as long as there was a problem. Rats are back and we are using them again. Very professional and nice people. We have tried other exterminators and were disappointed. I would highly recommend Donna and Eric to anyone that has to go through the ordeal of pest eradication.

Thank you John for your continued service. Your thoroughness and efficiency to continue checking on…read morepossible entry points, laying more traps confirms your commitment to solving the issue at hand.

Drug Came out to the house, found a very small place where rats could enter the subfloor, put out…read moretraps and caught them right away. Came back three more times and then sealed their entry when there was no more activity. Great job!

I love this man. This is the second time he has come to solve my problem. He is honest, reliable,…read moreand gets the job done. I have to say he is very reasonable too. You would be lucky to have him take care of any issues at your home. I am sure he is so busy he does not need reviews. I'm sure he gets his customers from other satisfied customers he has served. He is the best.

Awesome!!!!! Great service! Rodent Team! Call and see how they can help you. You will be glad you…read moredid!!

Two weeks into the 30 day rat trapping service, and Brandon continues to be just as impressive as…read morehe was at the start. His experience and expertise are obvious and are a big help to this customer who wants to understand every aspect of my first ever rat invasion. He is also a hard worker and is very focused on customer satisfaction, answering questions thoroughly and offering potential solutions for every possible scenario. Oh, and did I mention he catches rats?

This is hands down the best pest control company I have ever worked with. Ryan and Tyler were…read moreextremeley responsive, and they schedueld an onsite inspection almost immediately. They took the time to look at every part of our house to identify any potential entry points for pests. A day or two later, they had a technician come by our house for the work (screening, mortar patching, and setting traps). The work was highly effective and solved our rodent problem. Three or four month laters, however, we had a different problem, so I called up Tyler, and he said his partner Ryan could come that same day for a reinspection. Ryan showed up and we walked through the house again in detail and discussed next steps. But rather than book a follow-up appointment, Ryan was kind enough to take an hour or so of his time and just perform the work himself, and all at no charge! These guys definitely go above and beyond, and they are true experts!

Ryan, Tylor and their team have helped us with complete exclusion and clean environs, after a messy…read moreinfestation. This team is very thorough' dependable, and very professional in their actions and communication. Highly Recommended!

Friendly, fast--and thorough. This company has a great price point. No more bugs here!read more

I've been a customer for a few years and am completely satisfied with their service. My house has…read morean ant issue and the regular maintenance I receive keeps them at bay. From time to time Mother Nature claps back, but New West is kind enough to stop by and do a follow up at no extra cost. The customer service is amazing. I love how respectful and friendly Cash and Staci are. Additionally, I find the cost to be completely reasonable. I enjoy supporting local business instead of one of those corporate companies.

Terminix said I had no termites in the house I was selling in napa. The buyer called termite out…read morewho said I needed to pay 2850 worth of termite mitigation work. They admitted they had seen no termites but said they had seen signs of termite activity. Termites saw nothing. Nor did I. The house was in contract so naturally I am paying this bill to close the sale. I think termite out is taking advantage of of the situation

I was selling my house in Napa and discovered that the house had infrastructure issue. It wasn't…read moretermites but other aging issues with the deck, patio and roof. We hired Termite Out and they did a great job. Helpful, thorough and professional.

Lanson has been providing us with excellent services for many years. We live in the rural area so…read moreit's been a constant battle against rodents. Lanson is friendly and considerate. He's been responsive to our urgent service requests and did his best to accommodate our schedule. His fees are also very reasonable.

Nice persona dn dedicated to his work. Helped with a stubborn ant problem which definitekly helped…read moremy marriage! A+++++++

very good company Tyler has been working with me doing a…read moregreat job highly recommended

Luis went above and beyond in his most thorough inspection of potential rodent entry points in our…read morehome, from crawlspace to attic. He was most cooperative, as well, in adjusting to our follow up schedule

Reached out to have a yellow jacket nest that was next to my house in a bush get sprayed. I am…read moreallergic and have three small kids, need to get rid of them. Our service man was very nice and seemed to do a thorough job. Two weeks later though, nothing has changed, bees still buzzing in and out. Called to have it serviced again and they were going to charge me a second time. I think the pros can take care of a small nest in one shot. Cancelled the call and won't be using them again.

They could do better in notifying their customers of price increases. Just recently had my home…read moreserviced and find out that my bill has increased by $10 ? I do realize that costs have risen, but it would be good business to notify your customers of price increases before the fact, not when you receive the bill. Also, there was a time when removing cobwebs was a part of the service, not anymore. In and out in 15 minutes!

We discovered multiple wasp nests in spots proximal to our home's windows & doors. Not ideal with…read morefamily coming to visit. The folks at Advanced IPM responded quickly, and Scott from the Santa Rosa office expedited taking care of the issue for us. Communication was clear & consistent, service was extremely polite, thorough & professional. Highly recommended.

On time very nice, knowledgeable the estimate was more than we could afford so we will doing the…read moreproject ourselves though I would hire if I could of !! Sorry but it's seems to be a good company !!