Slow, poor service for mediocre food. How dreadful? Don't recommend. A group of friends and I (five of us total) came to Razzoo's for lunch at 1:30pm on Sunday (3/2). While our waitress was nice, our service was extremely slow and she never apologize for the blatant delay in getting anything. I asked for a straw for my water and it took 20 minutes to get that (not joking!). I asked for a cocktail and it took 30 minutes to get it! She even came to the table to ask us if we wanted anything, while we were waiting on our appetizers to come and I was waiting for my cocktail! All I could say was "yes, my drink." Her response to that was "it shouldn't take much longer." Ten minutes later, it arrived. I was annoyed! Another friend asked for a beer and he never got his drink. Never. Like it didn't come. And this was never acknowledged by anyone. No apology. No follow up. Nothing. Another friend has a glutten allergy, and nothing on the special "glutten free menu" was actually glutten free! My friend seriously looked up the ingredients on everything from the list and all of it had glutten in it. She asked for a manager to discuss this, and came over. She ended up getting a salad and they spend over an hour to identify a glutten free dressing they had, which she ended up just having ranch. It was not good service. The food took over an hour to arrive. Again, I'm not exaggerating. It arrived lukewarm and nothing really to write home about. The chicken wings were weird to me but not bad. They tasted like they were cooked in old kitchen grease and then some Cajun seasoning was thrown on them. THE OYSTERS WERE TERRIBLE!!!! They were tiny, and didn't taste like anything to write home about. Disappointing to say the least. After the meal ended, the manager came to our table to thank us for coming in, but all of us were so outdone but didn't feel it was worth saying anything because what difference did it make at that point. We were all finished eating, and she didn't ask us about our experience so we didn't kick her while she was down, but this experience was awful. Nothing was comped and nothing was taken off the bill. There was only like 3 people waiting tables in the whole restaurant, which had about 25-35 people present. It wasn't enough to provide good quality service. I can understand if you're short-staffed, but an apology or acknowledgement about that goes a long way, and that wasn't done. Waiting 15-20 minutes to receive a straw is unacceptable. Waiting 25-30 minutes for a signature cocktail on YOUR menu is unacceptable. Waiting over 40 minutes for appetizers and over an hour for food is unacceptable. And above all, all of this going with no acknowledgement from staff is dreadful. I won't be back. read more

Razzoo's Cajun Cafe - Cajun/Creole Near Me - Irving, Texas

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Jada was our attending server & she was attentive from the little one we had with us to all the adults in our family party. All the beverages came right away & dish orders were hot & right on point! The noise was moderate. The dining area was clean & restrooms were as well. It was a post birthday celebration for me & I was both surprised & happy my family were all there! Thank You everyone! Service was superb by Jada & the staff. Great experience! We all loved it! read more

I ordered the catfish platter for my toddler and I to share. I've had Razoos many times at different locations so I knew this would be more than enough food. Turns out the catfish is now smaller than a chicken strip. Not sure what happened to the portions but this was not worth $20 and was not enough food even for 1 person and I don't each much to begin with. read more

Razzoo's Cajun Cafe - Reality! Smaller than my hand. (I have small hands too) - Cajun/Creole Near Me - Irving, Texas

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Overall, I'm really dissatisfied with my experience at this Razzoos location. I asked for a 1/2 pound crab boil and I received that. It looks like the legs have just been sitting on a counter or somewhere for hours. When I got my order, the legs and everything looked gray, not appetizing and not even edible looking in a way. They were extremely salty and they were pretty cold when I got it and my waiter didn't even ask if I wanted corn or stuff on the boil so I had imagined it already came with and even if it didn't, I feel like they should've at least asked but oh well. It was an embarrassing experience since I was on a date and I receive that while my partners meal looks half decent but way better than whatever I got. Staff was not rude, but not friendly either. I don't think I'll come back again. read more

Razzoo's Cajun Cafe - What they advertise and what they give out. - Cajun/Creole Near Me - Irving, Texas

Razzoo's is a pretty decent place when you want "faux" fast Cajun-esque food. The ambiance attempts to give that Cajun Louisiana feel and it's not the worst thing in the world. People come here for the drinks and the food. Our server was nice and attentive and was nice enough to answer my questions. Fried pickles: 8/10 I honestly never thought I would like fried pickles, but ever since I had them at Razoos I really do enjoy them and I get them every single time I come here. The best part to me is that they are chips and not those dang spears chips. Lake Charles creole chicken: 6/10 what missed the mark for me on this dish was the chicken and the mashed potatoes which I subbed instead of the rice. The chicken tasted weird and it didn't taste like chicken I honestly don't know what it was. It was like chewing cardboard - that's the best way to describe it. The mashed potatoes weren't terrible, I just wish they were smoother and didn't have chunky potatoes. I'm not a chunky potato person. I'd like my mashed potatoes smooth. The tomato sauce could've used a little more flavor maybe some basil or garlic or some thing but it was decent. I enjoy the string beans no matter how canned they may be, and the garlic bread was good too. Peach bread pudding: 4/10 you get a nice size piece of this bread pudding, which looks really good. I ordered the sauce on the side just in case. In tasting this bread pudding, it was missing something for me. The flavor wasn't there. It could've used some more cinnamon or maybe vanilla but something was missing. I also didn't realize that it had chunks of peaches in it. I guess I should've read the menu a little more closely. I did appreciate how hot it was when it came out...nice and warm! Maybe some vanilla bean ice cream would do the trick or even some fresh whipped cream. read more

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I want to support this place but the last 2 times I was there this month I have been dissatisfied with your hispanic bartender's customer service skills. She seems miserable. It would be such a shame if you allow her to scare off your patrons. I will not continue to spend my money where I'm not treated with respect. Also she forgot to include the gumbo with my takeout meal. And thank you for my birthday pie, if it weren't for that I would've left 1 star. read more

Razzoo's Cajun Cafe - Cajun/Creole Near Me - Irving, Texas

Babe and I dine here maybe twice a year and it never disappoints. The HH specials are definitely what keep us coming back. I must say our last visit was the best yet thanks to these bomb azz chicken wings. OmG freshly cooked, juice, tender, seasoned to the Godz ya hear me?!? The cocktails are always on point as well. Our waiter was excellent to say the least. In addition I appreciate that the staff works together to manage a clean and friendly environment for their customers. read more

Razzoo's Cajun Cafe - HH firemouth wings Takem 12.13.24 - Cajun/Creole Near Me - Irving, Texas

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I passed by Razzo's the other day and saw that they had this big ole sign "Crawfish Are Here." I've never tried their boiled crawfish and thought I'd give it a shot. I went online to order but there were no boiled crawfish the menu. I get it. It's seasonal. So, I called to order and was told they have to be ordered in person. But why? Take out is take out. Eventually, I went in and placed the order. I had a cocktail while I waited. Razzos, allow your customers to order boiled crawfish over the phone, especially since you all require payment over the phone. The were simply okay. read more

Razzoo's Cajun Cafe - Peach Mambo - Cajun/Creole Near Me - Irving, Texas

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Went there tonight was told how dead it was but the host and he thanked us for coming in. That was the only not good thing, restaurant was dead got greeted by a server who said he would be right back but never came back saw him renter the dining area after as we were leaving after 10 minutes of being ignored. Server did manage to make it to the host stand to watch us pull off so I'm guessing this kind of service is the reason this restraint is dying. read more

Food taste like the box it came in, quality is not there. Too much playing in the kitchen. Even tipped, went back a second time and got disappointed again read more

If you enjoy Chili's, you'll probably like Razoo's. Basically, if Chili's served Cajun-inspired seafood, it'd be Razoo's. It's fine. It's a safe choice. I give this restaurant a "Maybe" recommendation. The service was great. We were promptly seated, the server was attentive and the food came out as it should. I have two 'never acceptable' pet peeves. First, never let my drink glass become empty. Second, don't bring the entrée while we're still eating the appetizer. I'm happy to say that their timing was excellent. As I stated in my introduction, the food is okay. I certainly would not go out of my way to eat at Razoo's. With that said, let's dive into the details, but first, a pro tip: Sign up in advance for the rewards "Krewe" program. We scored a complimentary appetizer worth $13.49. That's a win! Here's what we ordered and our impressions. For our complimentary appetizer, we ordered the CRISPY FRIED GATOR TAIL: Gator tail fried crispy, seasoned fries and cocktail sauce. It was hot, tender, and only mildly spicy. I thought it was delicious. I will say though, I'm trusting it was gator. The nuggets were extremely small and could have been anything. I'm reasonably confident I can say that I ate fried meat nuggets and have no complaints. For entrees, we ordered a shrimp dish and a fried fish platter. The STUFF'D SHRIMP includes medium sized shrimp with seafood stuffing and topped with lemon butter sauce. Served with white rice, green beans (changed out for coleslaw) and garlic toast. It was served in a hot cast-iron skillet, which was a nice touch. There was definitely a Cajun flare to this dish. So, if you're not crazy about Cajun spices, consider ordering something more neutral. Overall, it was nicely presented and all around pretty good. The second entrée was the SEAFOOD COMBO PLATTER, which included hand-battered fried shrimp, two small fish filets and crawfish tails. Served with a choice of two sides & dipping sauces. Overall, it was boring. I wished I'd made a bolder selection. There was an unexpected culinary adventure with this meal that's worth an honorary mention. The meal came with a cherry mustard dipping sauce, which is, um, well, different. My wife loved it. Me, not so much. Imagine if maraschino cherries were blended with coke and sorghum; at least, that is my opinion. My wife thought it tasted like a yummy Asian sauce and brought it home for the leftovers. On a brighter note, don't miss the sweet tea. It is the real deal and tastes like your Southern grandma stirred up a batch to share. Gotta drink this! The ambiance is a New Orleans jazz dive, with interesting wall murals and gritty jazz playing in the background. It was quiet when we were there, which was off-peak time. And not to be missed, they have a full bar and a wide cocktail menu. Perhaps consider coming early for some pre-dinner cocktails at happy hour. Overall, Razoo's is fine. There's plenty of food and drink menu options for you to enjoy. If you're nearby, drop in. If you're closer to a mom-and-pop Cajun dive, go there instead. read more

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Great food, waiter named Harlem was super nice, as was the manager to came and asked us if everything was ok. It was great and we will be back. read more

Got 2 expired pieces of key lime pie. Service was super slow and they weren't even busy. Wouldn't recommend coming here.

Great food served by an energetic staff! The location is perfect for happy hour and the after work crowd.

What Happened! There are many restaurants near this location, and they were congested with customers however Razoos had ample parking and therefore seemed like a good choice. Now I know why. I have eaten here a few times over the last three years, and yesterday, I decided to stop in between 8 and 9 p.m. CST for dinner. We stood at the front for about 5 minutes before someone acknowledged us, and it took another 2 minutes before someone arrived to seat us. We are seated and I immediately noticed that the table had been wiped (still dirty however) and the seats had crumbs on it. We received 1 of 2 drinks ordered. About 10 minutes goes by and still the 2nd drink has not arrived. We asked about it, and the server appeared to be surprised that we did not receive it. Appetizer arrives and while we are eating, I saw something move on the floor. Yes, a roach. Then a few minutes later, roach number 2. Never again will I go back here and possibly Razzos as a whole, because Cedar Hill isn't much better. When the waiter appeared yes, there was friendly greetings at that point, but considering the other details, I rate a zero across the board for Irving and Cedar Hill who always looks dirty, even with the lights dimmed and the kids are running the show! read more

5-17-2024 First time at this location, my go to meal the salad with blackened chicken was delicious. Staff was friendly we did have an issue with one of the meals they rectified the situation by making a replacement meal but nothing more, it really did shift the whole course of the meal, lopsided timing wise as I awkwardly nibbled trying to wait. My meal was close to being finished by the time his meal was being served. read more

Razzoo's Cajun Cafe - 5-2024 Blackened Chicken Salad - Cajun/Creole Near Me - Irving, Texas

Service was horrible! My table waited 20 minutes to be greeted by our waiter and get some waters. Our waiter Avery was not very attentive at all. Food came out warm and couldn't even get refills. read more

I am so happy I stopped in for lunch today! I'm visiting from out of town and was craving some crawfish and this place satisfied my craving! I got the cajun crawfish fondue was so creamy and yummy. The flavor was great, not greasy or broken, no heat, and generous crawfish tails in it. This was my favorite! Then I had the crawfish etouffee. Again lots of crawfish tails in a well-seasoned sauce on dirty rice. Cooked well, no heat and not overly salty. Not the best I've ever had but it was good. I wish the sauce was just a bit thicker. Dessert was a zydeco dancer. This was not what I expected. The "cheesecake" part was thin and creamy not very cakey. Strawberries were a bit watery but the topping was good. This could be easily tweaked to provide a bit of texture variety to make it great as the flavors were great. Service was excellent. Chris (female) was super sweet and friendly. She checked on me often and made sure my drink was full. It was nice to have a smiling and attentive server for my meal. Overall this place is great and I would visit again and recommend! read more

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Great food at great prices my family ate at two different restaurants in Irving, Texas and Lewisville, Texas both places food was good and consistent. read more

Most of the time I get the Catfish platter with jalapeños sauce. This time I decided to take advantage of the 2 for $20 menu as featured. Shrimp was very tasty and a decent sized, mixed in with signature spicy sauce and rice. Not usually a fan of rice, but be assured it was cooked and blended in very nicely with platter. They changed the green bean side, again, and not for the better. Please go back to the old way of doing it, resist the pressure. Anyway the beer was cold, staff was very efficient and nice. Definately will be back. read more

Razzoo's Cajun Cafe - Menus - Cajun/Creole Near Me - Irving, Texas

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I love coming here for drinks. Michelle is such a great bartender and has overall amazing service. Always look forward to seeing her! read more

Razzoo's Cajun Cafe - Cajun/Creole Near Me - Irving, Texas

I'm from New Orleans and the food here taste nothing like cajun food.It wasn't bad food,just not as advertised. I could suffer through,however, the staff here just about ignored us and our order took forever. Not a good thing when business is slow.You dine here at your own risk. read more

Food was good! Service was quick and atmosphere is so nice! I'm from Cali and we don't have anything like this. I got the fried fish, crawfish and shrimp it was good but the batter was cornmeal based and not my favorite. My partner got the tricky fish and it was SO GOOD!!! The crawfish Cajun fondue was SO GOOD and so was the crab artichoke dip! read more

Got seated immediately and waiter took drinks order and then food. Drinks came quickly and so did good, but then waiter disappeared until end of meal. I thought the fried seafood combo was very good and accompanied sauces were fantastic! The drink, supposedly similar to a Long Island ice tea, seemingly had no alcohol that I could ascertain. Furthermore, starting approximately two hours later all that tasty food was painfully ejected from my body over several hours... read more

Razzoo's Cajun Cafe - Cajun/Creole Near Me - Irving, Texas

The Cajun ribeye was cooked perfect, our server Michelle was really nice as well as the host Ethan. The manager even checked on the meal which is rare these days. On service alone it deserves your attention. It seems most places you go to are average service makes the experience better, the food was delicious the service was a 10 read more

Ordered Uber Eats from here on vacation. Food delivered quickly and hot! All veggies fresh and sauces delicious. Fries were perfectly seasoned. Shrimp po boy was hot and yummy. Bread was soft and buttery. Red beans and rice was authentic Cajun food. BOGO on UberEats was well with it! Can't wait to try this delicious restaurant in person. Would order here again and would recommend. read more

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Okay place. They have decent prices for their food. The food is okay. Our food came out pretty fast. We ordered the 2 for $20 off the "secret menu" we had the mardi party shrimp, chicken étouffée and shrimp étouffée. read more

Please bring back the wings. They were awesome. I miss them. I was disappointed in the Chicken and Gumbo today. I was a bit bland today and normally it rocks. Thanks read more

Came here for the fried pickles. Ordered the seafood combo. It was good but everything tasted the same on the plate. But was still good and crispy. Tastes my friend's jambalaya pasta and that was the winner at the table/. read more

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The customer service is horrible! This is my second time going for a "to-go" order. The first time, I walked in to place an order at the unmanned to-go counter. The bartender & 2 waitresses just watched me stand there for 8 minutes. I was so irritated that I just walked out. The 2nd time I ordered, I placed it online. When I went in to the same counter for pickup, the same exact thing happened. I had to go get the hostess to ask someone to help me. And to top all of that off, they didn't include the sauce to my order. read more

The drinks hit you later on but they taste good and are sweet. Food is really good and such a nice vibe

The food is good and the drinks are strong. I would recommend this location! I wish they had outdoor seating but they don't. It's not usually that busy either. read more

Razzoo's Cajun Cafe - Cajun/Creole Near Me - Irving, Texas

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This is definitely the place if you are looking for a cajun spot to eat out too, THIS IS IT.

Amber was the manager on duty, and helped me with some questions I had about the menu. She was so polite, sweet, welcoming, and very knowledgeable about the menu. The restaurant was busy, and I saw her smiling and helping everywhere in the restaurant. My server was Kobie, and she also did a wonderful job. 10 out of 10 recommend. ​ read more

I feel like all of the most recent reviews are fake because not one person was here on a Friday evening at dinner time and the food was HORRIBLE! I paid $20 for a fish/shrimp combo with double fries and my plate looked like a kids meal the portions were so small. The fish was thin with close to no actual fish in it, all breading. We ordering wings for an appetizer and couldn't even bite them they were so hard, and were raw tasting like they took them from the freezer straight to the fryer. The server was really nice but that was the only decent thing. read more

First time in Dallas and came here. Appetizers are really good- Rat toes and Gator tail are a must try. Then got the Jambalaya pasta for my entree yum read more

This will be my second time here and I'm still amazed by the atmosphere, the way they go above and beyond to make sure your customers are well taken care of. Samantha was my server again and still with her amazing customer service recommended me a new appetizer and all i could say is WOW!! 10/10!! read more

This is the worst dinner I've ever had. Absolutely terrible service and the food was abysmal. My chicken with gravy was the saddest dish ever. Chicken looked straight out of the microwave post its cryogenic slumber. Gravy was just sad. So sad. The gator appetizer was rather redeeming. If I had just that, this place might've passed, minus the slowest service of my life. Those rat toes... if the name wasn't bad enough, they came stuffed with seafood, nice, lukewarm, seafood. I had zero interest in finding out the aftermath after taking a brave bite of it. Never again. read more

The food was delicious and the atmosphere was very laid back I'd definitely recommend this spot . The service was great from the time I got there to the time I left read more

Razzoo's Cajun Cafe - Firemouth Wings and fries - Cajun/Creole Near Me - Irving, Texas

The food was bland. Red beans and rice were more like refried beans and uncooked rice. The sausage was tough as leather. Service was good. Restaurant was clean. read more