We couldn't be happier with Juan and Navarro Flooring! They sanded and stained our hardwood floors,…read moreand the transformation has been incredible--it completely changed the look and feel of our home and made it beautiful. Their attention to detail is terrific, and they take great care to protect your home and keep everything clean throughout the process. Most importantly, they are trustworthy, professional, and truly go above and beyond to make sure the job is done right. We highly recommend Juan and Navarro Flooring. You can trust them with your home!

We hired Juan to install some very nice character grade engineered hardwood. i couldn't be happier…read morewith the experience and outcome. Juan was patient in making sure we got exactly what we wanted. We inspected the color together, selected keepers and losers from the varied boards, decided which areas and rooms to choose our favorite boards for.. Juan did much behind the scenes such as meticulous moisture testing, moisture barrier placement to make sure our product would look good long term, not just right after install. He also gracefully handled many unexpected challenges such as manufacturer defects which required a large delayed re-shipment. He stepped up to help us over the hurdle, taking delivery into his own hands to take some time off the schedule. He even helped calm a neighbor who had been upset about unrelated aspects of our general construction project. Juan and his whole crew couldn't be nicer guys, and they are all true professionals that inspire confidence easily. I would definitely hire Navarro Flooring again.

Dave and his crew originally installed our hardward floors and just completed a full refinish…read more Loved the work. Dave adjusted quickly to a last minute schedule change we requested, and then completed the project extremely quickly. After our inspection, we found a few imperfections. Dave's forman responded the same day and they promptly corrected the couple items we found. It is great to work with Sunshine Flooring.

Just completed a floor refinishing project with David and his crew. They took a dated (and very…read morereddish) floor and transformed it into a contemporary one that looks right out of a magazine. This was my largest home improvement project so far and David was very patient with my questions and very knowledgeable overall. He did things other floor companies told me couldn't be done. His crew was great and very experienced. I'd highly recommend them!

I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Terrible service by Arterio . We were waiting and waiting for quotes that he kept saying he will…read moresend in two hours , then we call he says by 5pm but no quotes and then we call again he says by tomorrow noon for sure . But nothing no email or calls . Then we call again and he says ok for sure in few hours and I said if we don't get quote by then we will do business with another company and he said ok fine and dropped the phone . Very disappointing and unprofessional. All we did was be professional and had patience and waited for him till when he said he would get back us to . Never did . So much pride and arrogance. Should have just honestly said we don't want to work with you .

Bill was very communicative and helpful in Difficult decision-making. We had an old hardwood floor…read morethat needed to be completely refinished. It ended up being a perfect job. How often can I say that?!

Bill offered very helpful advice to address our family's needs, not just for flooring but how it…read moremight impact health vulnerabilities in our home. Compassionate and knowledgeable, plus responsive to communication.

Well as promised I am posting another review after I had Pat @ Novato Flooring do my parents home…read morehere in Novato and I am glad I did! Pat gave us a detailed estimate in a timely fashion- His workers showed up on time and did there job- Daily clean ups and a quality job made me a lifelong customer- Perry Tradesman~

Ok I hate leaving bad reviews. I really hate it. First the…read morematerial took longer than we were told. That's forgivable. My floor actually looks good. I should have read reviews before walking in this store. The man who works or owns it was really nice. When the floor crew showed up, they were just so loud and cussed a lot. I knew it would be noisy from work but they were also very loud. My daughter is a nurse and she was trying to sleep. Im glad I dont have small children. Profanities are not shocking but over and over loudly. Its no good. They said they could put the toilet set up in correctly, but they didnt. Now our new toilet doesnt fit. Also scratched up the walls in my bathroom. I will not be using them for the rest of the house.

We redid the floors throughout our entire house and Flooring Store did a fantastic job. The…read moresalesperson was very helpful and knowledgeable and Isaac's installers did excellent work.

I had an excellent experience with The Floor Store in San Rafael and would highly recommend them…read more David was wonderful to work with. He was professional, knowledgeable, resourceful, and gave me excellent advice throughout the process. I really appreciated his patience and thoughtful guidance. His crew, including Gwan and Alex, did a superb job with the installation. They were professional, careful, and detail-oriented. They took care of all the details and left everything very clean. The work looks great, and I'm very happy with my new floor. Thank you to David and the whole team for such excellent service and workmanship. I would definitely recommend this store to anyone looking for quality flooring and professional service. Ninique S.

Michel was absolutely 5 star in his service. He answered texts and phone calls almost immediately…read moreand helped my wife and I get the exact floors we wanted. What is even more impressive is that even after Michel sold us the floors, he continues to field my calls and answer all of my questions. We are installing our own luxury vinyl flooring and I have had several install questions. Michel, with what sounds like a lifetime in the business, freely shares his flooring, install and maintenance knowledge. Great company, great products, even better guy running the show.

Michel and his installer, Jorge and his team, did an amazing job! Michel sourced beautiful red…read morebirch to match what we had done 20 years ago. They refinished the existing floor and installed and finished a room adjacent and it looks beautiful! Really a great job and everyone who has seen it have commented how amazing it looks. We highly recommend!!!

We had an excellent experience with Golden Oak Flooring. They did a beautiful job refinishing our…read moreexisting hardwood floors and installing new flooring in the office so that it now seamlessly matches the kitchen and family room. The finished floors look absolutely beautiful. Throughout the project, the team kept us informed about issues they discovered with the older flooring as the refinishing work progressed. They were also very accommodating when we requested changes and completed everything within a very reasonable timeframe, allowing us to stay on schedule for our move-in date. Mark was responsible, responsive, and easy to reach. He was my primary contact from the initial quote through the completion of the project. Brett also did an excellent job and was always courteous and professional. We are very happy with the quality of their work and highly recommend Golden Oak Flooring to anyone looking for beautiful hardwood floors for their home.

Mark and his team just removed 5 rooms of old carpeting and replaced it with high end 'luxury…read morevinyl' plank intended to 'match' some existing flooring in other rooms in the house. Although I'm not a fan of faux wood, the real wood options are just too expensive now. Removing the carpet presented some challenging problems (walls built on top of the carpet edges and carpet glued to stairs). And there were unexpected bad subfloor issues that Mark had to deal with. Mark also recommended replacing all the mismatched baseboards for a uniform look and I am so glad he did. The end result....floors and baseboards... was much better than I anticipated. And the additional charges for unanticipated additional time were very fair. The positive reviews for Golden Oak Flooring are well deserved.

I had a laminate floor installed in 2020. They did not offer a moisture barrier although I have a…read morecement floor and live I. a damp area. the laminate floor is now buckling on both the first floor and the second floor. it was misinstalled as they did not leave a 1/4 gap along the wall causing it to buckle. They claim it was moisture where an inspector says it was misinstalled. it is throughout the house. I would not recommend Empire flooring as they do not stand behind their workmanship and the material was very cheap. Once I got moisture readings for upstairs and down, they would not back down. It should have not happened upstairs.

Jeanette is fantastic! They stepped in after a pretty cruddy…read moreexperience with a flooring company in SF... Responsive, more than reasonable, and quality selection and workmanship...

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.