Drove to visit my husband at work (he works nights) and parked in the lot in front of his business. He was parked there too. When we came out, both our cars were GONE. We thought they had been stolen, but no, it turns out the dinguses at RC Towing had just taken them without leaving a calling card. My husband freaking WORKS THERE. We then had to uber all the way to get both of our cars AT OUR OWN EXPENSE. THEN, I noticed DAMAGE ON MY CAR, BUT THEY WOULDN'T LET ME LEAVE WITHOUT SIGNING A DOCUMENT SAYING THAT THERE WAS NO NEW DAMAGE TO MY CAR. Like you literally stole my car...??? read more

This company should really take in consideration how they tow someone's car! I've seen how this drivers come up to my apartment building to take Cars that are wrongfully parked. I get it it's their job to take the cars! The problem is that they come in, they see a car and without a care they will do all possible to take it. Majority of the guys will wear a hoodie and some will cover their faces so no one sees them. The excuse of been cold outside is BS I get it's cold and what not. But acting like your steeling the Car? Lights are completely off. The guy has to walk outside with a flashlight to see the car because he doesn't want to be seen! For every car, they make Commission on top of their pay. They DON'T give a damm about the the damage they make... guy hit a shopping cart 4 times with the vehicle that he took! Fortunately everything was recorded. And believe me something will get done from this. For you the company reading this... I'm sure you don't care. It's just money for you anyway. Ghetto company for the ghetto communities should be your catch phrase read more

not even 2-3 hours have passed and they took more than 300 dollars, do not be fooled, they are deceiving!!!

If I could give it no stars, I WOULD. Worse customer service ever over the phone and in person. The "receptionist" if that's how you call her, had such an attitude and seemed like she was ready to fight me, so unprofessional. I wish she would have try and put hands on me. I wish! This isn't no operation repo. I'm there to pick up my car and go about my day, but the lady wanted to come at me the way she did like she was the top notch when she's probably a minimum wage little young girl from the ghetto and I requested to speak to the manager and she said that the manager was not available! Ummm, excuse me but managers ARE suppose to be available for the customers for the most part ESPECIALLY during BUSINESS houses They don't know how to assist customers and are extremely arrogant when it comes to asking questions, seems like my breathing bothered them. I got my vehicle out which is all that matters. And PLEASE PLEASE read everything they make you sign BEFORE you do. She wanted to make me sign and rushed me while reading the documents she wanted me to sign IN WHICH I have the right to read them. I noticed 2 scratches on my car and this lady ha the nerve to try and charge me $60 for her to look at "pictures" the tow truck driver "took" prior to towing!!! SORRY but that's your job and I should not be charged FOR YOU TO DO YOUR JOB in keeping customers SATISFIED. Inspecting the vehicle IS part of the recovery process at which should not be costing the owner MORE out of pocket. This is a RIP OFF crooked company. And I will report this location to the BBB. So please make sure you request copy's of EVERYTHING you sign. Inspect your vehicle. read more

Scam artists who tow cars without written consent from the property owner (They need to be present for at least an hour before calling for tow) and then force you to pay impound fee. This is considered as predatory towing. When asked for proof of request for tow they cannot provide the necessary documentation. The owners and drivers NEED to be regulated and be in compliance with AB 2210. Please report this company to the local police department and the BBB. Also file a claim against them in small claims court. This all falls under AB 2210. read more

This tow company is very unprofessional. My car was towed while I was working out at 24 hr fitness. I came out and it's gone...I call the number on the signage in the parking lot. Later in the afternoon I go and pick up my car. The receptionist who probably doubles as the janitor for all I know was the most rude, disrespectful person I have ever come across in a business environment. I paid for my car and left figuring this would be the last I have to deal with this crappy company...but, unfortunately it wasn't. I start hearing this noise coming from the undercarriage of my car. When I pull over and inspect the bottom...there is a piece of plastic from the wheel well that comedy's all the way to the bottom of the bumper broken and just hanging. This was the obvious work of their incompetent tow driver who stabbed that area upon picking up my car with his tow equipment. I take a deep breath and make my phone call to RC...the receptionist cops the biggest attitude I have ever seen. She says oh we hear these complaints all the time I'm sure the damage wasn't caused by us...this is without even hearing what I had to say in detail and seeing any pictures. Her pompous attitude starts to upset me, I told her what we're they going to do about fixing this issue...her response was to please email her the pictures and she'll have a supervisor call me. She rudely reads off the email and I send the pictures. I proceed to call back and ask if she received the pictures, she rudely responds that she hasn't seen her email. I politely ask her to check it and to please let me speak to her supervisor...her supervisor isn't there today...shocking right?! She said that she will call me tomorrow...this was a week and half ago?! And guess what? I have not heard back from the supervisor. They will be hearing from my lawyer if I don't hear back by tomorrow. The receptionist provided the worst customer service I have ever had, I shouldn't be surprised though....her attitude and professionalism was as ghetto as the location of their lot. read more

RCs Towing - Damage done by the most professional tow truck company ever... - Towing Near Me - Van Nuys, California

Excellent service. Quick easy and simple. The prices weren't that high and everything was a breeze. I needed my car towed from studio city and they showed up in 15 minutes. read more

I wish I could give zero stars! They damaged my friend's car and they claim it was fell down by itself! I looked at the mirror and it were drilled by my friend's father it was installed very well now it broke off! Stay away from RC Towing!! read more

Nicole was nice and helpful. It's probably a hard job to do, considering everyone who walks in there is mad. But they could've made it a lot worse on me, and they didn't. So thank you guys! read more

WORST PEOPLE ON EARTH! Stay away and if needed contact police and go through all the motions. (Small claims) Horrible company. They lie, steal, and try to intimidate their customers when they don't get their way. They towed a friends stolen car and made him pay for the fees and avoided police. An ordeal that dragged on for months. This company should be shut down immediately read more

Very Shady ppl. They all work the same. Won't pick up your calls give u the run around just so they can keep your car for more days just to tax you for more money ..0 stars for them. Just cuz I had to in order to post this.. Two thumbs down read more

I've heard plenty times that this place is known for towing cars from apartment complexes even when a parking pass is present in the car. (Even a worker told me this is a fact) I had my car towed for the second time due to my parking pass slipping to the side window of my car. When I showed up to pick up my car it had fallen over AFTER my car was towed since I had backed my car into the parking space so they towed my car from the front. These people should do a better job at looking for permits!, common sense they move around when they're cheaply made and break so people cannot hang them on their rear view mirror and instead set them on the dashboard (like me) . This towing company is inconsiderate and desperate for money. Costs $280 to get your car back even when the permit is in there, it's absurd. Steer clear from doing any business with these unscrupulous people. read more

Shady people located in a shady area. Uses intimidation. Beyond unprofessional. Bunch of crooks charging $200+ to release a car that they towed/stored for less than 12 hours. Will not answer simple questions unless you sign the credit card receipt. Don't let them take your driver's license and credit card out of your sight. Car theft is just as rampant as identity theft now a days. Just saying. read more

Car stopped. Called RC and the lady says it's a 15 minute wait. An hour and 30 minutes later the truck arrives. I'm just going to leave it at that. read more

Do not use these people for any business or apartment service, and not even for a tow service. They kept my car for 50 hours (2.1 days) and wanted to charge for 4 days! How is that even fair? read more

RCs Towing - Ehh whatever - Towing Near Me - Van Nuys, California

Worst experience ever! Customer service is at the bottom of the totem pole for this company. This company is desperate for money and will lie to any extent to make a dollar. Crooks and unprofessional would be a compliment to call this so called "business" read more

Horrible people! The property owner of my apartment complex is re-asphalting our parking lot and put a sign that stated no parking on the 20th. Myself and most of my neighbors assumed that we would be able to move our cars the morning of the 20th. I walk out to the parking lot around 8:00 in the morning to find my car up on the truck. The asphalt company told the tow truck guy that it was my car and asked to drop my car. The tow truck guy then states it will be $60, calls his manager over who said I have to pay the $60. When I protested he said "Stop being a bitch and just pay the $60" come to find out another neighbor who drove an Audi just paid him $120 to have his car dropped from the truck! These guys are criminals stay away! read more

RC's towing has the best customer service one can want in the towing business. They have recently started towing for my businesses in Van Nuys and Burbank and they have excellent response time when we call. They even took the time to put my company logo on the signs and installed them all for FREE!!! I would recommend RC's Towing to any business in the area. read more

BIGGEST SCAMMERS OF ALL TIME !! They towed my car a couple of days ago from a parking lot on van nuys Blvd and woodman and when I reached there to pick it up, they weren't helpful or polite and demanded that I pay $235 to get it back. I explained it to them that I wasn't aware of the fact that I wasn't suppose to park where I had, but no mercy or any kind of consideration from them. My wife happened to look at their rate chart and realised they were charging us more than they officially should have. The moment we brought it to their attention, they dropped the charge to $172 and made it look very shady. The charge should have been $128 but they also included a so called "storage fee" of $40. Such rip offs ! There are various and honest ways to make money and not rip people off. What goes around comes around. Karma will teach them a lesson. And I hope they realise what they are doing to people is WRONG. Wish I could write this review without giving them any stars. Be careful of RC TOWING!! I will be making their complaint to better business bureau and TOWING TRUCK hotline. read more

DO NOT COME OR EVEN CONSIDER THIS PLACE!!! They are scammers and take people's money. When I came to pick up my car a guy of drugs opened their gate door and told me to come back tomorrow and that the charge would be wayyy cheaper. How does that make any sense?!! Do yourself a favor and DO NOT PARK ANYWHERE that contracts with this company. read more

Not even worthy of a star. Worst experience ever with a towing company. Tow truck guy was a rude unprofessional thug who tried to fight my boyfriend. Tow truck guy also decides to drive away for an hour while we tried to pay him to get the car out leaving us to wait around for his ass just to charge us more. This place should be shut down. read more

If everyone does their part in parking in the correct places, then this place wouldn't be in business right?! If your looking for a tow company to enforce the parking violations that occur you found it. They are dependable, reliable, and will follow through. I've dealt with Ronny personally and he is the best around. He knows the business! read more

Great company to work for! The staff is always helpful and so pleasant to work with! Thank you, RC's Towing! read more

I had a emergency my wife was about to give birth and it was a car blocking us rigth in our parking lot we didn't know who that car belongs too. I call rc's towing and de Secretary Adriana was so nice to help us she also gave us the exact time of the arrival of the towing truck. In 15 minutes they where towing the car that was blocking us. Thank you guys you are a awesome team and have a great customer service read more

Horrible company. They like to over charge wherever they can. My car just got towed I called them right away saying my car got towed. They ask what kind of car I tell them and they say oh it's just pulling up in our drive way. I say no it's not I can still hear my alarm going off. So he puts me on hold then says oh it's on route. Like don't bullshit people who's car you towed. You towed it from in front of our home which by rules is allowed to be stationed there for less than 4 hours it was only there for 2 while I visited my family. Now you want to charge me a fee for picking it up on the weekend during closed business hours $300? And so I say I can pick it up instead during official business hours and I'm told I can but the price goes up because of storage over night ??! That's bullshit either scenario I get screwed. Then I ask the man since I'm picking it up the same day same hour if I can get the business hour price which would be $62 cheaper, $240. No because their office hours are supposed to be closed but officially they stay open for people to come pick up and pay that $62 additional fee. After reading all the reviews I'm not signing papers till I physically inspect my car. read more

they illegally tow my car twice saying it was management company. but literary my friend has three bedroom and one parking spot and the manager knows i coming and she personally told me to park at those two spots. the first time they charged me 303, and today we reduced the price to 170 for second tow, but they suddenly changed it to 255. so my friend went to his management company because tow said that the manager said something. so literary they just closed the window and thew money... i have no idea how long it will all take. so be ready to Complete the "Plaintiff's Claim and Order to go to Small Claims Court." (Form SC 100). - Removal if the car they made without lot or land owner present AND current written authorization by the lot or land owner. The person who called the towing company to have my car removed was not present at the time of removal for the first time tow. Vehicle Code 22658 Section (l)(1)(A)... before release the car things went so hot he wanted to call police officers he claims to know. i felt like i need a witness but my friend was already at work. read more

Horrible company! To start this review off with. They towed my vehicle from my apartment complex I live in for a mix up in the managements paperwork. So I called them to have my vehicle brought back at no charge okay all is fine. So I call them I can't have my car back for another two days because they're "busy" I was fine with it I'll just drive my other car. So my wife is home when they drop the car off and she noticed damage. So I get home and sure enough there is damage from the towing the tore apart the top hats on my car. So I call them let them know what's going on. At first they acted like they cared and what not. They said they'll have a technician out next week to look at it. So I meet with the technician next week and he's not even a technician he's a gangster type guy that tows car for the company. Okay. So he's review is the car is fine. Then I show him proof that the damage wasn't there before my car got towed then, he changes the story too it was damage when they brought the car back it wasn't me who brought it back it was some other guy. Okayyyyyy. Then they take me to there crooked partners over at Ram tires the technician looks at my car from 50 feet away and says that damage wasn't done by the towing. Now I completely lose my head. So Ronny has been avoiding my phone calls and tells his receptionist that they're not fixing the issue and told me specially to let it go that they're not fixing anything Avoid them at all cost! Spend a little more with another company that does stuff right unlike them read more

Garbage towing company that will trick you into signing a document stating that you received the car in the condition it was in before being towed. And they attempt to have you sign this paper BEFORE you have any access to your vehicle. Be careful of these crooks. They were bothered at the sight of me checking MY vehicle. They let my car battery die overnight when they had full access to my vehicle (window fully open) to simply turn off the hazards. These guys are crooked and will find any way to screw you over if you are not careful. read more

the customer service is terrible! the woman receptionist was rude and hung up on me twice because she was too impatience for me to give her the address of where the car was towed so she hung up saying calling back when you find it. then i called right back to say i have the address and she said call back in 5 mins. i'm doing my job. actually lady your job is customer service!!!!!!! hate this towing company. i wish someone who came3 afford it shut their business down read more

These guys are your typical tow truck shysters. They towed my car which...whatever, I'm fine with because I was parked illegally..sort of. However, my beef with them is that my car was scratched, things were taken from inside, and there was mud. A lot of mud. I can't figure out where it came from. It's all over the outside of my car. Anyway, what really concerned me were the missing objects. I noticed it immediately and said something to the boss. He was cool about it, and said he'd investigate because they have some hi-tech surveillance non-sense in their trucks to monitor drivers. When I call back I get some woman giving me a scripted response of how the videos were reviewed and no suspicious activity by the driver was reported. As a matter of fact, she informed me that he never even entered my car, and my possessions must have disappeared by some other means. Of course I asked if I could see the video, and for the low, low service fee of $65 I was welcome to come in and review them with her. Seriously? So to sum up...In one night my car gets scratched, broken into, and things stolen from. Then on the same night a completely different person shows up and tows my car. read more

No stars. I was lied too, yelled at and insulted by people from this company if you can call it that. They are never open and extremely rude. The woman in their office began raising her voice as soon as I began to express my concern. She gave me a card with no name on it when I asked for the owner. They also tried to scare me out of small claims court by saying that I, "Pissed them off"and that they had the resources to pursue this in court." I went anyway and won. These are people with no morals or respect for people who's cars have been stolen. This place should be investigated and shut down. After reading several reviews I realized that this is a typical experience here. read more

they don't answer the phone when you need them too... i can see why with all the negative reviews.

Worst people ever.If I could give less then 1 star i would do it. They charge you more then $200 to get the car out. They are unprofessional - have their office under the umbrella. read more

I usually don't leave bad feedback. But this is unbelievable. MUST READ IT. So while i went to my friends house to pick up something , i parked my car outside behind his car (where there is NO sign what so ever about no parking) and my GIRLFRIEND was sleeping in the back (she is 23). About 10pm i got a call from my girlfriend talking to me in a low voice scared telling me that they are taking the car while she is sleeping inside at the backseat. I run outside started running after the tow truck telling him to stop. When he finally stopped i approached to him told him that why is my car been towed away when there is no sign posted no parking and plus WHEN THERE IS A PERSON IN THE CAR SLEEPING. Than he decided to drop the car but also charge me 60$ which i gave him CASH . And dropped my car. After all that my gf was terrified, and then when we were driving back home already i noticed my car was making this weird and loud noise from the front right side . I then stopped and ask my gf to drive slowly while next to the car to see where is the noise from and it was from the front and it was making a noise that i can not describe. Plus on the right side on the front there is a damage to my bumper. IM SO DISAPPOINTED WITH THEM AND IM GOING TO REPORT THIS TO BBB AND IM GOING TO FILE A CLAIM TO THEM . read more

This company is unbelievable, the charges they put on your car tow is really outrageous. They towed my car from girlfriends apartment building wrongfully and I have proof but they charge me for 230.00 dollars for a tow less then 8 hours. Whoever has this company as part of their tow hook up you should be investigated for taking a kick back from them. The way this company is ran needs to be investigated by the department of transportation. read more

My car was towed while parked at my apartment complex. I have been a resident at complex for five years, have had same vehicle all five years and RC's has had towing contract with my complex entire time. Had car cleaned one day and forgot to put parking sticker back up; that night vehicle was towed. Even though RC's towing has seen my vehicle numerous times (with parking pass displayed over a five year period) they towed my car any way. Even though i feel towing my vehicle was pretty shady because RC's has seen it parked in lot for numerous years, I did not get pissed off over it because my parking pass was not dsiplayed at the time they towed it. THAT SAID... I went to pick up my vehicle and paid for release and was escorted to vehicle. I got into my vehicle and first thing I noticed was that my emergency parking brake was dead; no resistance. As I pulled out tow yard, I heard a banging/grinding noise coming from the rear of my vehicle. I immediately turned around, was approximately 20 yards away from RC's towing, and parked my vehicle. I went to investigate noise. When I got to rear of my vehicle, I noticed that my rear bumber had a large dent which was not there prior to vehicle being towed. FYI- my emergency paking brake was aslo working properly prior to tow and my vehicle did not make any banging/grinding noises. I spoke to Jess (employee) and showed him the damage; he took pictures. I asked him to jump into my vehicle with me so he could hear the banging/grinding and feel emergency brake; he refused. I was told by Jess that I would have to speak with Ronny, operations manager, because was the only one who could help me with damage to vehicle. Jess told me I had to email Ronny my issue; I did numerous times. I also have called numerous times and each time have been told Ronny was not in the office and to call back at a certain time. I have not received one email or phone call response from Ronny about my issue and i find now that whenever I call RC's office- my call always goes straight to Adrianna's (office assistant) voicemail. They must have caller ID! Conclusion: RC's Towing is a very shady company. Just because they are in the towing business does not give them the right to damage vehicles in the process. They know they damage a lot a vehicles and will continue to do so until they are stopped- by legal means. Since I have not heard one word from Rc's, I have already reported them to the Better Business Bureau and they are conducting an investigation. I have also contacted three locally owned newspapers and they are willing to write story in papers about my issue with RC's. Luckily I have family members who work for local television stations and have a great chance of having them run a story on shady businesses- featuring RC's. Further, I am in the process of filing papers to take them to small claims court. Finally, I am obtaining signatures from residents in my apartment complex to petition complex management/ownership to cut ties with RC's towing. IMPORTANT: if your vehicle gets towed by RC's towing- before you pay to get your car released- ask to see your car to make sure no visible damage has been done. If you see damage- understand your rights as a customer and don't let them intimidate you. After taking my vehicle to numerous body shops- it was found that my rear bumper was not only dented- but was also bent off its hinges. All due to RC's greed and tow truck drivers that do not know what they are doing! IF YOU WANT TO LET RC'S TOWING KNOW HOW TERRIBLE OF A TOWING COMPANY THEY ARE- HERE IS THIER EMAIL ADDRESS: rsctowing@gmail.com I WILL NOT GO DOWN WITHOUT A FIGHT!!! read more

Had to get my car off a curb safely--RCs Towing was excellent, specifically the driver/tow technician I got--Johnny Ramirez. He was meticulous, courteous, professional, arrived quickly, and the skill and care with which he was able to remove the car with NO DAMAGE was really impressive. Wonderful service! read more

Absolute crooks! They are in the business of towing cars illegally. It is a scam, they tow you and claim you were parked illegally. Since it is private, you have to pay them or not get your car. The fees are astronomical and accumulate quickly. Is a hostage situation only you can't appeal to anyone for help since they hold all the cards. They are paying off security guards to find cars for them to tow. Grand, theft auto is generally what this is called. read more

RC towing does a terrific job taking care of my parking lot . We deal with a ton of people that want to just leave their cars in my lot, like it is a storage lot. RC towing is quick to response when we call to have a car removed. Drivers are clean cut and very helpful. Thanks RC towing read more

Great towing company! Very pleased with their business! Adriana was extremely helpful!