Joshua L. came out to our home in Murrieta and thoroughly inspected our aging air conditioner unit…read more He provided a clear diagnosis of the issues (refrigerant leak and control problems) and walked us through practical solutions. He was completely honest, extremely helpful, and took the time to explain everything in easy-to-understand terms without any pressure. Joshua offered several repair and replacement options with transparent pricing, which helped us make an informed decision that fits our needs and budget. I highly recommend Joshua and the entire team at Integrity Air and Heating & Cooling. Professional, trustworthy, and customer-focused, exactly what you want when dealing with HVAC issues.

I rarely write negative reviews, but I felt compelled to share this experience so others can make…read morean informed decision. The fan on our outdoor A/C condenser stopped spinning. After doing some research and consulting ChatGPT to better understand the symptoms, I concluded that the most likely cause was a failed dual-run capacitor. I also watched several YouTube videos showing that replacing the capacitor is generally a relatively simple repair. Although I considered replacing it myself, I decided it would be better to pay a reputable HVAC company to confirm the diagnosis and perform the repair. My wife spoke with a friend who highly recommended Integrity, describing the company as honest and trustworthy. Based on that recommendation and the company's excellent reviews, I scheduled a service call and agreed to pay the $125 diagnostic fee. The technician, Josh, arrived, and I explained that the condenser was operating but the fan was not spinning. I also told him that I suspected the capacitor had failed. Josh retrieved a test capacitor from his truck, disconnected the leads from the existing capacitor, and connected them to his test part. The entire process took about ten minutes. When he restored power, the condenser fan immediately began spinning. At that point, I was genuinely impressed. His quick test appeared to confirm exactly what I had suspected: the capacitor had failed. Since replacement capacitors generally retail for around $20, I assumed the repair would involve installing a new capacitor, with a reasonable markup for the part, labor, expertise, and company overhead. Instead, Josh listened to the fan and commented that it did not sound very good and appeared to wobble slightly. He then returned to his truck to prepare several repair options. He remained in the truck for what seemed like an unusually long time for what I believed was a straightforward capacitor replacement. Eventually, I walked out and told him that the amount of time being spent preparing a plan made me concerned that this was about to become a lengthy and expensive repair. I explained that this was not what I was looking for. Josh said he would be finished in a few minutes, so I returned to wait. When he came back, the first option he presented was to replace the capacitor for approximately **$1,000**. He then began describing another option that included replacing the condenser fan motor. That repair would have added approximately **another $1,300-$1,600** to the bill, on top of the capacitor repair. At that point, I stopped him. I told him that I had researched the capacitor and understood it to be a part costing approximately $20. I directly asked whether I was mistaken in understanding that I was being quoted $1,000 to replace a roughly $20 part. Josh responded by asking whether I had gotten that information from ChatGPT. I told him that I could not justify spending $1,000 to replace such an inexpensive part, even allowing for labor, expertise, insurance, overhead, and a reasonable profit. At that point, the proposed price changed. Josh explained that the original estimate involved a higher-quality or premium part. He said that if I wanted a standard capacitor instead, the repair would cost approximately **$500**, with the $125 diagnostic fee applied toward that amount. Feeling somewhat relieved that the price had dropped from $1,000, I tentatively agreed. Josh then went to his truck to retrieve the standard capacitor. Fortunately for me, he did not have one available. We therefore scheduled a return visit for the following Monday. After Josh left, I replayed the entire interaction and became increasingly uncomfortable with how the visit had unfolded. The test capacitor had already demonstrated that replacing the failed capacitor allowed the fan to operate. Yet the initial proposal was approximately $1,000 for the capacitor replacement, followed by a substantially lower price only after I challenged the estimate. I also looked up replacement fan motors compatible with my condenser and found them listed on Amazon for approximately **$100-$300**. I understand that retail part prices do not include diagnosis, professional installation, warranties, company expenses, or profit. However, that comparison made the proposed additional charge of $1,300-$1,600 for the fan-motor replacement even more difficult for me to understand. Rather than wait until Monday, I went to Home Depot and purchased the correct capacitor for **$21**. After reviewing the replacement procedure again, I installed it myself in approximately ten minutes. The condenser fan immediately began spinning, and the air conditioner cooled our home normally, just as it had before the capacitor failed. I called the company and canceled the follow-up appointment. I want to emphasize that Josh was polite, personable, and easy to talk to throughout the visit.

Allen was very knowledgeable and friendly. He and Ethan were on time and explained everything that…read morewas happening and what my options were to solve my problem.

THE BEST!!! This company has always been reputable but was recently taken over by a family owned…read morecommercial company and their service is top notch! To have a residential company that has commercial experience is priceless!

It's the middle of a heatwave and my ac unit stopped. it was Friday and i thought i would have to…read morewait until Monday at the least. Alex was at my house within two hours. he had me up and running and the price was great! He cleaned up my unit and installed the parts and my house was cool again!! I would highly recommend them. the service was seriously outstanding and the price was great!

Mike is a highly skilled a/c technician, He was able to diagnose the issue quickly and provide…read moresolutions.

Advanced hit the mark. They arrived on time and quickly diagnosed my AC problem. They knew what…read morethey were doing, methodologically moving from one process to another until they found and corrected the air flow problem in my system in the attic. Even though I was apprehensive about this, not once did I feel they were trying to up-sell me some BS diagnosis, straight shooters, highly recommend! In and out in less than an hour, awesome! As for the chick complaining about the part she found on Amazon for $15, get over it, do you really want to run the risk of installing some high voltage part yourself and getting electrocuted, or have a professional do the job, these guys have to make money too, they have overhead and profit to make, get over yourself!!! I would def hire Advanced again, no BS, just quality work, get what you pay for! So pleased with their service and pricing!

The response time and availability of sending techs to fix the problem is incredible. Crystal is…read morevery polite and even gives an update as to when the tech will arrive at my house. Daniel is on point and knows exactly what he's doing. They are very professional and affordable service fees. Definitely will contact them once I'm ready for my unit upgrade. Thanks, Daniel!

Outstanding Service from PDS Air & Plumbing! I cannot say…read moreenough good things about PDS Air & Plumbing. I recently had them out to service my home, and without a doubt, Jorge Martinez and Jose Franquez provided the absolute best customer service and overall experience I have ever received from any home services company. Jorge Martinez handled our AC repair with exceptional skill and professionalism. He diagnosed the issue quickly, explained everything clearly, and had our cooling running efficiently in no time. Jose Franquez was our plumbing technician and was equally phenomenal. He was incredibly thorough, respectful of our home, and fixed our plumbing needs with top-tier craftsmanship and attention to detail. Both Jorge and Jose were prompt, courteous, extremely knowledgeable, and went above and beyond to make sure everything was taken care of properly. It is rare to find technicians who take this much pride in their work and truly care about the homeowner's experience. PDS Air & Plumbing has earned a customer for life--ask for Jorge and Jose! And Even after all of that they gave me a Token of Appreciation for my serving my country as a Marine

This is our second time using PDS Plumbing and Air and they are super great. The first time they…read morecame out, we were having issues with our air conditioner and they were able to replace a coil in our HVAC system that was faulty. They do a great job explaining what (if anything) is wrong. They take a lot of photos to provide evidence and they don't just speak out of their butt! They don't pressure you into getting anything that you don't need, however, they do give you recommendations on what might make things run smoother/better, but there is absolutely zero pressure to get any of these extra things. This time, Mario was the AC technician who came out and did the maintenance check on our HVAC and furnace; he also changed out the filter in the furnace. He was super nice, really knowledgeable and we will definitely be requesting him for future services.

I contacted JB3 when my downstairs A/C unit stopped working. Joseph came out the next day and got…read moremy downstairs unit working and also installed two new smart thermostats. I'm very pleased with the work and the professionalism he showed.

I can't say enough good things about this HVAC company. The owner Joe personally took my call and…read morespent about 20 minutes walking me step-by-step through troubleshooting my system. He was patient, knowledgeable, and genuinely wanted to make sure I was taken care of -- and he did all of this at no charge. It's rare to find someone who goes this far above and beyond just to help. This kind of honesty and customer care is exactly why I'll be calling them for any future HVAC needs and recommending them to others.

Out water heater experienced a breakdown that needed to be replaced. The two women that took our…read morecall did everything to help arrange through their people at the office for someone to come and replace our water heater. The man that came out was outstanding. He gave us an estimate, very reasonable. We accepted the water heater experienced we needed. He installed it and cleaned up everything. We have been customers since last year. Initially we subscribed to their club or whatever they call it. The service was always great, and this episode just enhanced our appreciation for their work.

F this business. Called them because my dogs had chewed some wires and foam protecting it…read more The foam length was maybe 3 ft in length and maybe less than a foot to wrap around the cables. They said something around 75$ for coming down. Ok that's fine. Than when they get here they're like well it's gonna be 125$ for the wiring and 100+ for the foam they would wrap around. For only a job of 1 hour. $319 dollars. I could only imagine what something else might cost. This place is a rip off. The job was done good. But too expensive

This process is fast Service was great. Technicians were…read morepolite and very knowledgeable Cools off house quickly. Too bad it only works at night. I wouldn't even need AC

I've literally never left a bad review in my life, but QuietCool deserves one…read more I had them install a whole house fan directly through them. Price was reasonable and the install was supposed to include removing my old fan. I'll admit I'm the dummy who didn't climb into the attic afterward to check their work, but come to find out, they never even removed the old fan. They just left it sitting up there tucked under the insulation. I called QuietCool and got transferred to customer support where nobody ever answered. Emailed them too. Nothing. The fan itself is fine, but if you buy a QuietCool, I'd definitely have someone else install it. And apparently check the attic when they're done.

I honestly cannot say enough amazing things about Ronnie Jones AC and Heating. After dealing with…read moremultiple frustrating and disappointing experiences with AHS vendors, finding this company felt like discovering a true hidden gem--a diamond in the rough. From the very first interaction, Ronnie and his team were everything you hope for but rarely find: prompt, reliable, professional, and genuinely kind. They showed up exactly when they said they would, communicated clearly throughout the entire process, and took the time to explain everything in a way that made me feel confident and informed. What really sets Ronnie apart is not just his expertise (which is top-notch), but his character. He is truly an incredible human being--honest, respectful, and clearly passionate about helping people. You can tell he takes pride in his work and genuinely cares about his customers, which is something I deeply appreciate, especially after my past experiences. The quality of the work was outstanding, and everything was handled efficiently and with great attention to detail. No shortcuts, no surprises--just solid, dependable service done right the first time. If you're tired of unreliable vendors and want someone you can actually trust, Ronnie Jones AC and Heating is the company to call. I would recommend them 100 times over without hesitation. Absolutely five stars all the way!

I wanted to thank Jana and her husband Austin. They were very professional. When our HVAC stopped…read moreworking last summer August 2025, we were desperate because we all know how much it cost to have a new HVAC. We have solar panels so Jana suggested we get a new HVAC pump (all electric). She walked me thru the process. It was one of the best decisions we ever made. Imagine your gas bill from $180 or more to $20 during the winter ... a big difference in our gas bill. WE ARE REALLY SATISFIED. Austin and his team did a great job with the installation and left my place very clean. BIG THANK YOU to Jana and Austin!

Buyer beware of predatory pricing under CSLB License #1050193. Omni originally installed my a/c…read moresystem, which is under a 10 year manufacturers warranty. Because the part was free they charged me a $79 diagnostic fee PLUS an aggressively inflated $252 labor fee for 2 minutes of physical labor to swap out a capitor. This is a $7,500/hr. labor rate. They rushed to cash my check within hours of leaving my house so I could not dispute and their office said I was being unreasonable when I asked for a fair breakdown. Avoid this company if you value HONESTY!

Sloppy work and careless, the service was short and they recommended to replace a AC Unit that…read moreneeded minor repairs. I got a second opinion to save six thousand on their sales pitch to buy a new unit. Don't trust someone that slam their latter against the wall and can't carry a latter properly and leave a mess. Sorry would not recommend this company, and they charge close to $400 to diagnose wrongly, sad.