Since the merger with primo water this company become the worst company I have dealt with in my life. Long whole times to reach a representative, their website do not work at all and was promised delivery every other day or so for the last 14 days and now I was told delivery will take a place in about a week. I hope that they go out of business soon because there is no other company in the Los Angeles area that can deliver water because they took over all the delivery companies. read more

ReadyRefresh is now Primo Brands. The monopoly is complete. And like all monopolies, this one doesn't give a fig about their customers. We haven't had a delivery in months. This is not a joke: every day they reschedule the delivery to the next day. But because it's a monopoly, what are our other options? We have an appointment next week for under-sink filter installations. When that happens, it will make my day to call and cancel Primo / ReadyRefresh. Good riddance. I suggest everyone do the same. What a terrible company. read more

There is not enough space on this Yelp review page to even begin to tell you what an ABSOLUTE SHAM you will encounter with this company, now called PRIMO! Since the transition to PRIMO, services, including: (a) their website, (b) speaking to a live person (if you are lucky/unlucky to get someone who knows what they are doing), (c) delivery times, dates, and persons making deliveries, and (d) overall customer service is abominable, abysmal, awful ... and I could use additional descriptors that begin with every other letter of the alphabet. Company practices and protocols, relative serviing customers, need to be assessed, examined, and scrutinized by an outside third party (e.g., Ch. 7 "On Your Side" ... Los Angeles based news station). Honestly! There seems to be something else going on aside from 'just painfully bad and disrespectful services'. And, get this ... approximately 30 minutes after finally deliverying our water, PRIMO had the nerve to send a link asking us to "leave a tip" acknowledging our satisfaction with their service delivery. I have a three BIG TIPS for PRIMO ... (1) bring up the curtain on the characteristically deceptive, deceitful, disgraceful, and disgusting services you perpetrate on customers, (2) return all monies collected from customers, especially those customers who have paid for services yet have not received their bottles of water, and (3) author a written, well-documented article thoroughly documenting your dishonorable and reprehensible practices and publish said aricle in various acclaimed and award-winning media outlets (e.g., Los Angeles Times, New York Times, etc.) ending your article with ... "and, because of our exceedingly bad services, we have decided to get out of the water refresh business". Finally, and to make sure that your apology is indelibly etched into the hearts and minds of customers whose trust and confidence you betrayed, you may also want to consider reaching out to the most noteable product "influencers" and respectfully ask them to put your apology on 'blast' and distribute your 'Mea Culpa' message widely. A review of the 2,668 Yelp reviews with an average rating of 1.1 out of a possible 5.0 can only lead to one conclusion ... Everyone can't be wrong! read more

I have bad experience in my bottle of water delivery since they merge to Primo water . They delay the delivery until im running out of the water again. I just use my break at work to check for the delivery. And they failed again. They should call to notify the customer ahead of time or give us extra bottle this time for the inconvenience. And next time they have improve. read more

Worst merger ever...Got an email telling us not to pay our bill...I paid 2 payments before this email...Now I have a $200 bill and they keep telling me not to worry...Now I get an email telling me to pay my bill and it's obviously wrong and my other payments are not shown...I call...after being on hold for 45 minutes due to everyone else obviously having the same issue...They tell me I have to call another number because I originally signed up from Costco...So now I am on hold 2 different times and had to finally hang up to work... Other issues...I used to be in the bottled water biz...It is pretty easy with common sense when you show up at a customer's house...and you see 3 empty bottles outside...you should replace them with 3 bottles...NOPE...my guy left 1...and I missed him by 2-3 minutes...I called the company to have him turn around since he shouldn't be far away...He did not turn around and I got no response...I called back later and wanted a supervisor to call and no response again...This happened the next time as well...I finally waited for the driver and spoke to him about this and he said my account was set up for 1 bottle...Are you kidding me I said...you can't replace my empties ??? I have 2 bottles outside give me 2...if I have 3 give me 3...He had to get permission from his manager...Now since the merger is complete...I have a different driver...Same thing is happening...He wants to give me 2 bottles because the computer tells him to for what is approved...What has happened to the world of common sense ??? What has happened to Customer service ??? What has happened to the customer is always right ??? I am begging for service, and it is a complete joke...My new driver and last driver were nice...it is not on them...It is the College grads and people who never ran a route in the delivery service industry in their life running these blue collar type of businesses...Now that these companies have merged...They are a complete and utter mess, and I now don't have any real options for service... I wish I could give 0 stars read more

Costco memberships has received so many complaints they are in process of cancelling service thru Costco I was told today. In addition these clowns at Primo water/ ready fresh will be in violation of the California Automatic Renewal Law that goes into affect on July 1, 2025. Anyone on autopay will be able to join a class action lawsuit that maybe filed after July 1, 2025 unless Primo Water Brands changes their application to allow easy cancellation of autopay. Since they can't even deliver water doubtful they will be in compliance with the new law read more

My water delivery date has now been changed 3 times and the website is useless and the phone lines are either busy or have a 30+ minute wait time. I'm in the process of canceling membership and will look for alternatives. read more

I have never encountered a company work so hard to loose my business. I have now had empty water bottles sitting outside of my home for weeks. I couldn't take them in if I wanted too. The reason for this is because I receive an email every day letting me know that my water will be delivered the following day, then the following day letting me know that it has been rescheduled to the next day, and this has been going on for weeks. Talking to customer service is a joke. I spent over 3 hours in two days working my way up the supervisor ladder, only to have each one guaranty me that I would receive my delivery by my assigned date, then nothing. Congratulations Primo water! You without a doubt win the award for the worst merge with another company that ever took place, and if your goal was to loose another long time customer, MISSION ACCOMPLISHED! read more

The entire company is horrible. 2 missed deliveries and no calls.. Now pushing the next delivery to the next month making it over 2 months since the last delivery. Worst part is nobody has any pride there to fix it.. Never had this issue with Primo Brands. FTC needs to breakup this monopoly. read more

Primo Brands/ ReadyRefresh are by far the worst company I've ever dealt with. They are extremely unprofessional, unreliable and make it difficult to take action on your account with long wait times and a customer service team that essentially cannot do anything actually helpful. They refuse to issue a refund for goods they never delivered, they leave behind empty bottles due to lack of communication causing them to pile up in your home. I can go on forever but I will spare you. Don't use this company. read more

It's now May 20th and I still DO NOT HAVE A DELIVERY. I have been rescheduled from May 14th to May 16th to May 19th, now to May 21st with no reason. I am currently in the black hole waiting room to cancel this unreliable "service". read more

Arrowhead/ReadyRefresh/Primo We have had Arrowhead Water delivered to us for around 30 years, when we were around 30 years old. So we have been long standing customers! During that time, Arrowhead Water, owned by Nestle/ReadyRefresh at the time was eventually purchased by BlueTriton Brands, and the transition had some little bumps in it, but seemed to recover within a month. We eventually received the Costco discount, which helped financially. However, as of November 2024, Primo Brands is now the owner of Arrowhead water. In fact, the monopoly of water delivery services is now run by Primo Brands (They own most of the water delivery services such as Primo Brands, Sparklets, Mountain Valley, Crystal Springs, Ozark, Saratoga, Pure Life, Canadian Springs, Alhambra, Zephyrahills, Deer Park, Ice Mountain, and now Arrowhead/ReadyRefresh) The transition from BlueTriton to Primo Brands was not felt by us until May 2025. We have our water delivered twice a month to our door. But early May, our water wasn't delivered to our apartment door, as is usual, and on our evening walk out of our building's security gate, we saw all 4 water bottles outside our building's gate. My husband had to carry them to our apartment! When I called Primo Brands to find out what the issue was, I was on hold for 2 hours, and had to get on with my day. When I tried later, I couldn't get through so I called the new customer number and after 2 hours got through and was able to relay the delivery directions, which ReadyRefresh/Nestle already had. Why that important customer information wasn't transferred to Primo is beyond me. I asked the customer service representative if they fired everyone from Arrowhead/ReadyRefresh. She laughed an uncomfortable laugh. Her laugh answered my question. The following delivery, 2 weeks later, everything was good. Water was delivered to our door. But this week when our water hadn't arrived Monday morning, I checked our account on their website and saw that they delayed our delivery for the following day. I had a busy week, and by Friday I realized our water still hadn't been delivered. I checked the website again, and saw that they changed it for 2 more weeks!! We will be out of water!! So I called at 10am and their message said I called after business hours. So I tried the new customer number, and was on hold for 2 hours before they finally answered. They customer service rep couldn't do anything, so my husband and I decided to cancel this service, as they are not offering any customer service, and I wasn't sure I'd be able to reach them later to cancel our service. Having a monopoly is not healthy for our economy. Will be getting water from a small local company. If you are considering any water delivery with any brand name owned by Primo, DON'T DO IT!! The people working for them are nice and as helpful as they are allowed to be, but the company is obviously in financial difficulty since they didn't keep the acquired delivery drivers or customer service representatives to get to you quickly. They obviously bought up companies, fired their employees, but kept their customers...but not for long. We are leaving in droves. read more

- zero . am so pissed right now at this crappy company. no one answers the phone, emails are going unanswered and my orders have all being wrong every since this company changed hands. it is illegal to not provide a method for cancellation on any subscription and this website has nothing telling me how to close this account. i have taken screenshots of the fact there is zero help articles or any cancel option in this account and i am sending this to my attorney. on top of that, the phone goes to a fast busy signal when calling so i can verbally cancel. i will be filing a complaint with the california attorney general as well. what the hellp has happened to this company? i will be going on every social media platform warning people about their crappy customer service and inability to service their customers. read more

Primo took this company over and has messed up our deliveries. ReadyRefresh was not very good at documenting the details of our deliveries in their system and their new driver tried to delivery one bottle of water when we consistently purchase 20 for every delivery. They do not allow you to contact them by phone and they take 2 business days to reply to emails. I didn't think their customer service could get any worse but I have been proven wrong. read more

If I could give them a zero I would! Complete trash! If you gave a truck, a phone and a computer to monkeys they would do a better job. Completely unreliable. Listen to that one more time.....completely unreliable! Their customer service has no control over anything, the dispatcher does whatever he wants and the driver decides whether he's in a good mood to make the delivery or not. I just canceled my service. read more

I have tried calling their 1-800-274-5282 number multiple times over numerous days to set up water delivery. No one picks up the phone. Total clown show. read more

one of the worst customer service experiences i've ever had with any business... ever. just signed up with prim brands ready refresh and boy did i make a mistake. do not sign up for water delivery or any kind of delivery with this company, you will instantly regret it!!!! delivery windows --- wrong customer service --- terrible do not, i repeat do not sign up with this company -- you'll thank me later. read more

BEWARE INCREDIBLY DIFFICULT TO CANCEL SERVICE!!! No way to do it online and there is longer than an hour wait on the phone to get a response then they keep transferring your call over and over. I would never use this service again. read more

BEWARE. Trying to cancel service, phones don't work, no one returns emails, and chat is defective. What a joke

the worst!!!! ever since they merged its been a nightmare!! 1 hour wait for customer rep!!!! wrong delivery dates and wrong products!!!! do not recommend primo to anyone!!!! At this point i think this a scam company read more

We are fairly new customers and have experienced ongoing delivery delays with provided excuses that make no sense. This seemed to have gotten worse since the merge with Primo Brands. We have had about 3 delays since the promised date of last Friday, and today's excuse was something lame such as can't access street. I came home and there are no obstructions on this street at all! When trying to contact customer service, the hold times are too long and I can't seem to get any response. I've tried chatting, no luck. Tried sending a message, no response after a couple of days. I just figured out how to cancel my account and did so. We will seek other options. read more

Horrible! Come get your bottles. I'll buy water at a grocery store than deal with such business sloth. I was with Diamond Springs for nearly 20 years; the current imbeciles have not a clue. My bottles have been on the front porch since July 25th. My balance is zero. You have one less delivery, man. read more

Been rescheduled 3 times . First order went great but have been out of water 3 months now

I completely agree with the vast majority on the service of ReadyRefresh, now Primo Brands. I never write reviews, but I've got no other avenue to express the absolute non-service I get with this company. Somehow I get delivery dates assigned to me, often just a week or two, three apart, for four 5 gallon bottles! Maybe they expect you to need the same amount of water on the same dates year after year? Try to reschedule and it's impossible. So you skip, then you're without water for weeks. I curse the stupid bot "helper". I cannot stand this company, as it continuously disappoints and pisses me off month after month. Oh, and the one time I actually spoke to someone, he promised a credit on the next delivery service. And no surprise, no credit! Absolutely unbelievable. This company sucks!! read more

As with other people, they are one of the only delivery services around but my GODDDDDDD the amount of discrepancies.on our account has made me HATE dealing with this company! Actually, let me just go ahead and find a different company because the costco discount is not worth it. read more

i wish i saw the reviews before i signed up - primo water was great and now they are readyrefresh STAY FAR AWAY i have TEN glass water bottles that i bring in and out of my house when the 'delivery' is supposed to come. spoiler: they never show readyrefresh is an absolute joke of a company. turns out tap water isn't so bad. ps one star is too many read more

My company has been waiting on a delivery that they have been rescheduling for two weeks now, this is absolutely ridiculous. We are looking for a new company but they all lead to this place. ‍ read more

This service does not allow you to cancel the service online ??? Is this legal? I don't think in California you could do that, but I could be wrong . read more

Do NOT sign up for this company. Since this merger, we have had only 1 delivery, 5 empty bottles and tons of empty promises to "deliver tomorrow". I have never seen a company so bad in my life. It's horrific. read more

It is sooooo hard to contact this company thru the phone. I do not recommend any water service from them. I think they do not have any costumer service. They delivered 10 water bottles at my front door door which I did not order. I emailed them several times about this mistake but they did not reply on my request to return these water bottles. Now they are charging me a $20 late fee for these delivery. I tried to call them for 4 days now but no reply. Please refrain from dealing with this company. read more

After nearly a decade as a customer, I had to cancel terminate my account today. Just as others have stated, since the merger with Primo, the level of service is laughable. Last month our order was 2 weeks late and this month I was given 2 different dates that my water would be delivered and it still hasn't shown up. I waited on hold for an hour to speak to a person and finally was able to cancel this service. Never had a single issue until the company merged with Primo. read more

Worst service ever cancelled my orders you guys merged worst mistake I hope you guys get sorted as you will have no customers and your delivery drivers need trained on drop offs pick up's etc sorry and good luck you will need it if you carry on as you are doing worst ever again I have to repeat it , read more

I wish I could give zero stars. Since the merger I haven't gotten a single bottle delivered. Our empties have been in the driveway for a week waiting for them to show up. I'm going to cancel after reading all the other reviews. I don't understand how a company can stay in business and make $ if they don't deliver their product. read more

Since the take over, they have lost a payment of over 100 dollars, and have delayed 2 deliveries. This new takeover is horrible. No customer support. Don't bother. I've been a customer for over 10 years and this is the worst. read more

They've cancelled multiple deliveries. My delivery was scheduled for last Friday...they cancelled that, without even notifying me. I happened to go check my account and found out. Then they scheduled it for today...you guessed it...it was cancelled and rescheduled for Thursday. I've been out of water for over a week and now I have to go out and buy water!! My dispenser is leaking and they were supposed to replace it. That hasn't happened. If I don't get my delivery on Thursday, I'm going to cancel. I'm sure that will be a pain in the butt. Their customer service is a joke and the chat is pointless! Don't waste your time! If I could give them negative stars, I would!! read more

I have delivered in Georgia for eight years with Crystal Springs and never had a problem and ready. Fresh came in. They haven't delivered any water. They're still charging me for the machine. They tell me they're gonna deliver on a day and then they never show up. it's horrible and I can't even figure out how to cancel them because there's no way to talk to anybody except customer service who doesn't have a clue what they're talking about. One star is too many for this company. read more

I don't even know where to start here... We were using Alhambra for years with no problem, then all of a sudden they merge with Ready Refresh/ Primo Brands and service literally disappears. We always had 2 recurring deliveries a month, but our business got zero service in May, and we had a delivery scheduled for yesterday that NEVER SHOWED.. Despite the fact that the site said it was out for delivery... Now we have 17 empty bottles and 5 full that are expected to last our company till When I logged in this morning to check on the delivery, it said "Delivery cancelled per your request". I NEVER CANCELLED THE DELIVERY!! I tried the chat feature, which gives you a useless bot that keep recycling the same options instead of helping. I tried calling 2 different customer service numbers, but it keeps me on hold for 45 minuets to an hour before I finally hung up cause I can't keep the phone tied up all darn day. Finally I sent customer service an email, so hopefully that works but I doubt it. I'll talk to my boss about finding a new service, cause this is completely unacceptable. Woah! While I'm writing this, I logged back into the site, and even my NEXT recurring delivery has disappeared!! WTF is happening?! read more

This merge is the worst. My water delivery was 3 weeks late. After waiting on hold for 40 minutes, they tell me it's the drivers fault. Apparently they came and I denied the delivery which was not true since I was completely out of water. When I confronted the driver this morning as he was dragging his feet to my door, he couldn't care less about my questions and walked d away from me as he was mumbling something along the lines of it's not his problem. read more

One star is being generous. I switched to the bottom bottle dispenser because the big bottle we're getting too heavy for me have been waiting for new tubing for the aqua flow. They were supposed to send it out weeks ago promised they would just swap out the dispenser instead dispensers been sitting in my driveway as an eyesore for a week. I've been out water for a week first Thursday. No-show rescheduled Friday no-show promised for Monday will give me two free bottles with next delivery no-show now it says Tuesday I have 10 bottles and no way to access the water in them now the convenience of instant hot water for tea is great, but the aggravation of this company is too much. Don't do it. I'm going back to zero filters. read more

they changed to a different company and 3 months into the new company my rent fee for my water dispenser went from $5.99 to $199 per month. i was not made aware nor do i agree with it. my delivery date is delayed, or i haven't been advised. when i have tried to call before about issues no one answers the automated machine says no one is available and the call ends. im livid about the rent fee going up $193 and to make it worse i wasnt even told read more