For 30+ years, I had been having water delivered to my home by Sparkletts Water, with very few problems. Sparkletts was bought by Readyfresher (Primo Brands Delivery), and the problems were never-ending. I was not informed about this change of ownership. I found out when I went to the website and found that my login information did not work. For the past year, the company has only delivered my water bottle once on the correct day, but they have delivered too many bottles. Each month, I had to call the customer (no service) about the delivery date or the number of bottles I should have received. In fact, one month I received six emails changing the date of a delivery. I even received an email on the day of the delivery informing me that the bottles I had received would be delivered the next day. Each time I would contact the company, they would send me a rating survey, and I would share why I had contacted them and how aggravated I was with their service. They never responded. If you like being aggravated, this is the company for you. read more

HORRIBLE CUSTOMER SERVICE!! Cancelling as soon as I can get a rep on the phone!!! I'd rather go back to picking up 1 gallon water bottles at Ralph's then have to deal with this company one more transaction or one more portal or one more customer agent telling me about migration of my account and that they're closed horrible the worst customer service ever read more

Absolute trash after they were bought by Primo. My water never comes on time. They push back dates. And now they're telling me to pay off a balance of $0.00 to have my next delivery. I'm tired of the this company. I'd rather lug up cases of bottled water into my apartment than deal with this ridiculous company ever again. read more

Was long time sparkletts customer they switched service to primo and ever since had extra water deliveries without my approval and double billing and invoicing would not recommend read more

WORST Service of all TIME!!! I have been using ReadyRrefresh for over 3 years now and this has been the worst service I had ever had to deal with. They usually were on time in delivering the Water, now it always gets Cancelled and moved to next day!!! It has been over one week that they move the recurring water service that I've requested and now we had to get water somewhere else to make up for this unprofessional delivery service!!!! You can't even talk to customer service because they Fxxxx Suck!!!! NEGATIVE REVIEW ON THIS!!!!!!!! read more

this is the worst company to communicate with, they do not send invoices and then it you in collections.

This is the worst company I have dealt with in years. They overcharged me multiple times, said they would refund me, even gave me a refund reference number but, I NEVER RECEIVED A REFUND! They took me for over $150.00. Never again!!! read more

This company is a nightmare!! if you don't need water or if your seeking the lowest grade of customer service than this is who you should call, they placed me on hold for and hour than promised a delivery (already late almost a week) the next day and within half hour I received an email stating my water wouldn't arrive until the following week! at the end of the ordeal they left me on the phone two hours plus and never resolved the issue so I emailed my cancellation since ironically their website is "broken" read more

One Star is Too Generous -- ReadyRefresh? More Like NeverReady Refresh. If you enjoy parched throats, broken promises, and the thrilling suspense of "Will they deliver this week? Or the next? Or maybe never?" -- then ReadyRefresh is the company for you. Our simple water delivery has been rescheduled not once, not twice, but FIVE times. At this point, I'm convinced their trucks run on hopes and prayers, not gas. Every time we think it's finally coming, they pull a disappearing act worthy of Houdini. In the time we've waited, I could have dug a well, built a personal aqueduct, and bottled my own artisanal water -- with less hassle. If hydration is important to you, do yourself a favor: run (don't walk) to literally any other provider. ReadyRefresh has been a masterclass in how not to run a business. Verdict: They're ready for excuses, refreshed with delays. read more

They cancelled my order several times and the customer service just sucks the business feels like a scam disguised as a legit business

well deserved one star ! ridiculous service find another provider asap! almost never delivery on time, skipped delivery being charged and now 2 weeks apart , can't explain how dissatisfied i am read more

Awful. Overbilled me for months. Kept postponing drop off dates. Contacted to complain. Justified all of their behavior. Horrible please don't use them. You will regret it. Awful service all around!!!! read more

The delivery driver never followed instructions. They want attached to $59 hold on to my bank account for no reason whatsoever. I didn't know it was there and it cost me to overdraft three different times . I am disabled and live on a fixed income that is very limited. When I found ready refresh, I thought, great this is great but nope. They're trying to charge me now and sent to a creditor a $70 something or another but it will be a cold day in hell. I don't know how this company even stays in business. read more

This company's customer service is absolutely atrocious. They strip away basic options from their online portal, like rescheduling deliveries--you're either stuck with the current month or no available dates at all. Their so-called "customer service" is a joke, nothing more than an unhelpful robot with barely any options, and good luck getting an email response--it's like shouting into a void. Want to speak to an actual human? Forget it. It's impossible to get any requests handled. To top it off, they charge your credit card a full week before delivery, which is completely unacceptable. It takes a lot for me to leave a 1-star review because I'm usually very understanding, but this company has pushed me past my limit. This is, hands down, the worst company I've ever dealt with. If you're considering water delivery, stay far, far away. ReadyRefresh doesn't deserve to be in business with service this bad. read more

HORRIBLE SERVICE EVER!!!! It's been over a month, and they have failed to deliver my new water and failed to pick up 10 empty bottles. Scheduled over 8 redelivers and nothing. I even talked to a manager, and he was no help, asked to speak to his manager, and was told he doesn't have a manager. Yesterday, my water was supposed to be delivered from 11 to 3. Called around 2 for an update and was told again that they give a 2-hour grace period. Called back at 4 and received the worst customer service ever. And was told they have until 5 to deliver when 5:40 hit. I called back and was then told there is a route change with my address, which I was never told. DO NOT BUY A COMPLETE SCAM read more

I experienced a 6 week delay in receiving my water. I was having issues with the app. I contacted the company, no one responded. I called, no one answered or returned my phone call. Finally I cancelled my account online and went to a different water service (HIGHLY RECCOMMEND PURE OASIS btw). Then I was charged for water that I didn't receive. Still... to this day... no one from the company has reached out to contact me. My account has been cancelled. And they still charged me. read more

after months of getting charges that weren't ours, including charging late fees when we have been on auto pay for the past 20 years, and impossible to talk to anyone, and rediculous overcharges since the merger, we stopped our subscription, bought a water dispenser, and go to our local supermarket to fill up the 5 gallon water bottles at $1.80 per bottle. We are saving about $60 a month doing it this way. The service is now so bad that we had to do something else and are now so happy that we did. read more

Absolutely the WORST water delivery company I've ever dealt with! I never had these problems with Sparkletts. I don't understand how a company can operate so poorly. My deliveries are never on time, and if they miss one, it takes weeks before they finally reschedule. Avoid them at all costs! read more

10 years this has been a great service. Now we've had only missed deliveries and cannot get anyone on the phone from customer service

If I could leave zero stars, I would. One star is far too generous for the level of dysfunction and outright negligence I've experienced with ReadyRefresh (formerly Primo). I was a satisfied customer for about a year until the merger between Primo and ReadyRefresh, which immediately turned a previously smooth experience into an absolute nightmare. DELIVERY CHAOS & UNAUTHORIZED CHARGES Following the merger, my scheduled delivery dates began changing without my knowledge or consent -- often with little to no notice. This change meant I was unable to leave out my empty bottles, which carry a $40 holding fee each. Before the merger, I followed a clear, predictable system: place bottles out on delivery day, get my holding fee credited, receive my new bottles, and repeat. No issues. Once ReadyRefresh took over, all of that fell apart. Because of their internal failures, I accrued $200 in holding fees for bottles I physically couldn't return due to surprise delivery reschedules. This was their mistake, not mine, yet I was left footing the bill. On top of that, I noticed unauthorized charges and unapproved deliveries started appearing on my account -- adding insult to injury. It became clear that this was no longer just disorganization -- it felt like manipulation to squeeze more money out of customers. BROKEN PROMISES & CUSTOMER SERVICE FAILURES I made multiple calls to cancel my service, but was repeatedly convinced by agents that the service would improve. It never did. In July, I finally succeeded in canceling. I had five bottles to return, which again, had piled up due to their mishandled deliveries. I explicitly confirmed, multiple times, that my $200 in holding fees would be refunded directly to my card upon return. Their bottle pickup system is just as broken. I lost count of how many pickups I scheduled, only to receive cancellation notifications without explanation. It wasn't until August 1st that my bottles were finally picked up. I immediately contacted customer service and was told to expect my refund within 3-5 business days. I waited. Nothing. I followed up on August 11th, only to be told the refund was posted as an account credit -- which is completely nonsensical, as I had already cancelled my account. I explained the situation (again), confirmed that I expected a refund to my original payment method, and was told to allow another 24-48 hours. That was just the start of the endless cycle of false promises. ENDLESS LOOP OF LIES Since then, I've been calling every 48 hours, only to hear the same canned response from different reps: "Yes, I see the credit on your account. I'll escalate it and initiate a refund to your card." They confirm my card on file, acknowledge my previous calls and emails, and yet... still no refund. As someone who works in customer service leadership, I find this entire experience appalling. I fully understand that certain processes take time -- but this isn't a process delay. It's deliberate incompetence, and at this point, theft. NO ACCOUNTABILITY, NO MANAGEMENT, NO EXCUSES Where is the accountability? Where are the internal notes? Who is supervising these agents? Is anyone overseeing what's going on at this company? From my experience (and clearly based on many other reviews), ReadyRefresh is operating without any functioning management, oversight, or customer service infrastructure. Their accounting team seems non-existent. Their agents are powerless and poorly trained. And their system is designed in a way that makes it as difficult as possible for customers to get their money back after cancellation. They are holding onto customer funds illegally and failing to provide services in good faith. That's not just bad business -- that's fraudulent behavior. FINAL THOUGHTS I am disgusted by the way this company operates and appalled that they are still in business. I've spent countless hours trying to resolve an issue entirely caused by their internal dysfunction, and to this day, I'm still out $200. Avoid this company at all costs. They are disorganized, dishonest, and exploitative. If you value your time, money, and sanity -- look elsewhere. Thank you for coming to my (very justified) TED Talk. read more

Horrible horrible customer service. Charged me $199.99 for a water dispenser that is normally is $3.99. On hold for 20 minutes to 'research' the charge. Comes back on the line and had to explain the overcharge again to be told that they don't see that charge on the invoice. Put on hold again and then they disconnected the call. Keep changing water delivery dates, don't deliver and still charge you. Worse part, can't get someone to stay on the line long enough to cancel my account. read more

This is the worst company. Since they merged with Primo water, the costomer service went way down hill. They charged for deliveries that were never made, never notified me of upcoming deliveries, not consistent. Very hard to close account and stop payments. Run as far as you can! Less than one star! read more

So frustrating! I was giving them the benefit of the doubt, giving them time to work out the merger kinks, but this is ridiculous and has cost time and effort. Their website is so not user friendly. The people are nice enough but they don't know anything. One person tells you one thing while another says something different. Constant rescheduling with no notice. Worst company! After being a customer since 1979 we are taking our business elsewhere. read more

if I could give this company a zero I would. Ready refresh/ brand has been nothing but a disappointment. My delivery never came three times within one week. They kept saying it's delivered. It's delivered it's delivered and it was never delivered. The drivers never do their job. The office has no way of contacting the drivers everything is third-party and it's ridiculous. is so nice and so sweet the delivery fresh and that is garbage. I canceled my service after my water wasn't delivered the third time. read more

ZERO STARS!!!! Horrifying company. They just NEVER deliver! They cancel on the app at 5:00 same day and unless you look, you have no idea. Then they apologize and reschedule when you call them. After holding for an hour or two. I'm so sorry! Then they do it again, and again, and again, and again...BUYER BEWARE! DONE! read more

The entire company is horrible. 2 missed deliveries and no calls.. Now pushing the next delivery to the next month making it over 2 months since the last delivery. Worst part is nobody has any pride there to fix it.. Never had this issue with Primo Brands. FTC needs to breakup this monopoly. read more

This company operates like a fraud. I had to cancel my account because after I received my water dispenser and bottle of water, I could never get water delivered after that. It takes at least 30 minutes on hold to speak to someone from overseas. After my account was cancelled, they continued to bill my credit card and it took literally hours to try to get the charges cancelled. Beware of this scheme. read more

Zero delivery- zero way to speak to customer service. Here is what you can do to cancel with these clowns BTW Primo Brands has over $300M in debt . Promising shareholders $300M in cost reductions after merger. The company in my opinion focused on reducing costs and couldn't care less about customers and service. The mgt has promised significant cost reductions to justify the merger and deal with rising debt 1. Costco members call 425-313-8100 speak to corp customer support they have a way to directly contact ReadyRefresh and tell Costco to order ReadyFresh to cancel your account- this worked for me. 2. If you did not sign up with Costco for Primo water delivery call Primo water brands corp office 866-827-7873 select ext 4282 and leave a message to cancel your service. If they don't call back call again but this time speak to an operator. Primo water is in violation of CA Automatic Renewal Law which requires companies to allow customers to cancel autopay on line and easily. BTW the responses from Luigi D ReadyFresh business mgr clearly indicates he is a babbling idiot who is clueless how to exceed a customers expectations for service. Very few corporations have such incompetent customer service /business mgrs. If Luigi is in charge of business /customer service the company is doomed . read more

This has to be the WORST customer service I have ever experienced! I wrote 3 separate emails which all went unanswered. I've tried using the chat box option but it always says there's no agent available. Calling customer service is useless since they never answer the phone- I honestly think there is no one working at the call center. Do yourself a favor and DO NOT GET INVOLVED WITH THIS COMPANY because chances are you'll regret it, especially if you have ANY, and I mean ANY issues with your account. Their customer service is non-existent!!! read more

If I could give them a zero I would! Complete trash! If you gave a truck, a phone and a computer to monkeys they would do a better job. Completely unreliable. Listen to that one more time.....completely unreliable! Their customer service has no control over anything, the dispatcher does whatever he wants and the driver decides whether he's in a good mood to make the delivery or not. I just canceled my service. read more

This company has changed names and products. I didn't sign up for the water they randomly started sending. I tried to cancel which they make it impossible! They keep charging my card to the point I had block them as a merchant. They wouldn't allow me to take my card off auto pay. I haven't received water from them in over 6 months. I have also been waiting 8 weeks for them to pick up the water dispenser and empty water bottles. read more

An amusing update. After cancelling my account because they kept delaying delivery of a replacement water cooler for my faulty one, they had the nerve to charge a 50 dollar 'reconditioning fee' for a cooler that doesn't even work. They won't let you remove a credit card from autopay. Just call your bank or CC and block them. read more

This company is an absoulte joke and I'm talking about PRIMO who just merged with Ready Fresh. I manage an office and our water (5 gallon bottles and cases) were supposed to be delivered 2 weeks ago. They have rescheduled us SIX TIMES and keep telling us we will receive our delivery "tomorrow". When I've called customer service (several times in the last 5 days) there is a minimum hold time of 45 min. and when someone finally answers they tell me they don't have access to our account since it's been transferred to a new system. I'm then place on hold another 30min. waiting to speak to someone who can access my account. RIDICULOUS. They are now going to waive the $10 delivery fee due to the inconvenience. WHO CARES ABOUT $10! The staff needs water. I've just bought several cases and ordered a couple 5 galloon bottles off Amazon to hold us over until we get our delivery...if that ever happens. I can't find PRIMO on Yelp probably because they are hiding from bad reviews behind companies they have taken over (sparkletts, arrowhead, and ready fresh). I tried calling their Executive Offices located in Florida to make this complaint but my call is automatically routed back to the customer service number. If anyone has Robbert Rietbroek's email address (CEO of Primo Water) please let me know. I plan to write him so he is aware of all the problems customers face with his water delivery service. DO NOT USE PRIMO WATER!!! read more

It's unfortunate that you are required to give even one star. We have sent over ten messages on our missed deliveries just this month with no resolve. The worst customer service I have ever seen from a company. Never an explanation or a real delivery date. Just a bunch of " we are sorry" as you see from Luigi's responses here. DO NOT USE! read more

I was a loyal Sparkletts customer for years with zero issues. Since ReadyRefresh took over, the service has gone completely downhill. I've experienced multiple missed deliveries and have spent hours on hold with customer service -- only to be hung up on three times by an automated system while trying to cancel my account. This is not just poor service -- it's lazy and unacceptable. The transition from Sparkletts to ReadyRefresh has been a disaster. read more

Their system sucks .your stay on line forever never getting a answer or call back this is the type of service you want. Go somewhere else. I've been on hold for over 30 minutes w no response 2 times within 1 hrs read more

It's been MONTHS with promised deliveries and no shows. They just keep moving the delivery date until the end of time. And clearly this is happening to all their customers. If I'm ever able to get through to a person I am canceling immediately. Reporting to BBB read more

The absolute worst customer service. They missed multiple water delivery dates and they refuse to pick up their dispenser now that I've cancelled my account. read more

the worst company ive ever dealt with. They over delivred bottles and are holding a huge bottle deposit on me that i never asked for and ive scheduled 3 different pick ups and they just never come. There isn't even any way to contact them anymore. Literal scammers read more

what happened? I loved the service before. It was so easy and I never had an issue. Since the new company took over, it has been AWFUL. I can't order anything online, it just loads and loads and my cart goes back to 0 items. I have been trying for days. Customer service is the worst. The glass bottled water is really great tasting, how sad that they are now affiliated with this trash of a company. I'm looking for new companies now. read more