Can't cancel. Won't pick up equipment. Keep rescheduling. Keep charging. Can't get a rep on the phone. Wow, what a shite show.

They are terrible! They send people around to you house to sign up for service with a good deal with NO MENTION that they hike up prices constantly after that! They've delivered to the wrong address before and it was impossible to get a response from anyone. There was also no reimbursement. After a year of service the ONLY way to cancel is to call their terrible customer service line and have them try to convince you for 20 minutes to stick to their service. They then charge you and additional $50 to cancel your service and pickup their bullshit bottles and equipment. DO NOT SIGN UP FOR THIS SERVICE!!!!! read more

This is the worst company. They initially say one cost, but then every month their cost increases and increases. They say one cost for renting a cooler, but in the end it's a completely different one. And when you don't want to pay them such a high cost anymore and refuse the service, they still send you a bill for $50. Be careful with these company. This is the worst experience. read more

I wish I could give lower stars. My company decided to part ways with Ready Refresh due to the delivery guy Nathan. He has been rude and I've been trying to change delivery people, but I guess he's in our area so I was unable to . So, in canceling the order they were to come and pick up the dispensers and the empty water bottles he refused to get out of the truck and had my staff bring the dispensers and water bottles out to his truck! Because I'm assuming he was upset we were canceling? If they do not get rid of him or replace him in anyway, they will lose much more business than just my companies. read more

Love the purpose of this company, believe me when I say this!!! But their service is just nottttttt what you'd hope for. Every time I have a delivery coming there's ALWAYS an issue, I just hope they develop a better customer service cause they really need to, and this is not regarding their customer service staff cause they really try to make up for the bad, it's regarding the delivery part, they need to improve their delivery service ASAP. read more

delivery date was change and also on hold for over an hour. We were ready to cancel. I've given this company 2 star because representative Cristal F was great. Great tone and very apologetic. She is the reason we're going to give another chance. read more

Dear Better Business Bureau, I am writing this regarding Ready Refresh's poor service and failure to cancel my account. I initially contacted Ready Refresh in November of 2022 to cancel my services due to multiple failed deliveries. Despite my repeated attempts to cancel my account, Ready Refresh continued to deliver water jugs to the wrong address, causing unnecessary frustration and inconvenience. I reside at 5488 NW 27th Street; however, Ready Refresh repeatedly made deliveries to 5488 NW 27th Court. Out of the numerous failed delivery attempts, I was only able to retrieve the water jugs once when they were sent to the wrong address. Despite contacting Ready Refresh to correct their error and cancel my account, they failed to take any action multiple times. I am now left with an outstanding balance that I should not be responsible for. I demand that my balance be wiped clean, and that Ready Refresh never contacts me again for any reason. Ready Refresh's incompetence and disregard for my requests have caused me undue stress and frustration. As a paying customer, I expect better service and accountability from a company that I entrust to provide me with the essentials of life. read more

Horrible business with very sketchy practices. Always trying to lock you into additional charges and making it incredibly difficult to cancel orders and accounts. Their poor, scummy business practices aren't enough to retain customers, so they complicate the cancellation process to keep siphoning money from you. They're also involved in a class-action lawsuit. Avoid. read more

Nobody picks up the phone. Whether you call between their hours of "9-5pm" . I've had them for 6 years and it's a pain since Primo took over. We have 16 empty bottles sitting on our porch and our last delivery was "delivered" but never showed. Good luck getting ahold of someone. 0 stars of if I could read more

Several of these scammers came to my apt building wearing neon green utility vest acting like they're coming from the city by talking about water drought in the neighborhood and free water program.... when they were just trying to con people into giving them a debit/credit card so they can get you in a crappy water subscription that's impossible to cancel! ... I wish they would stop soliciting my apt building, this is the second time I had to deal with them this month, very VERY annoying! read more

ReadyRefresh - Con man - Water Delivery Near Me - Los Angeles, California

Terrible and deceitful company. Hidden charges on the small print. They'll tell you wonderful things to get you signed up, then they screw you after. I was never told about a $50 cancellation fee for their dispenser when they came knocking on my door. You can't even cancel the service yourself on their app/ webpage. Horrible service throughout. They kept scheduling deliveries on their own, earlier then what I had scheduled myself. Constantly trying to shove down their products and make you pay more. Never again! read more

STAY AWAY THEY ARE A SCAM They will never let you cancel. Their dispensers are a hub for cockroaches! They should be dried! read more

My experience with this company has been horrible. I get charged fees on top of fees with fees from the fees and late charges. When I canceled my account I was charged for deliveries that I never received that is 3 months' worth of deliveries totaling in about $120, which I had to pay for me to cancel the service. Not to mention the cancellation fee. I have not had the service for over 3 months and recently received a bill for $70 including a late fee because I am being charged a cleaning of the equipment charge and I was to receive another bill for an extra fee. This company is really not worth it. They are looking for ways to charge fees on tope of fees and then just add a fee with a late charge for that fee. They never have an answer for the billing and they will continue to try and charge your card. I had to cancel my card to stop them from charging any other "fees" read more

They advertise their water bottles as $7.99 each and then after a few orders raise your price to $12.99 without telling you, THEY ARE STEALING FROM YOU. read more

i want to give this company a 1 out of 10 stars. thats how terrible the service is. there is NO way to contact anyone at all. the BOT on the site just directs you to the same information over and over. the delivery is constantly getting delayed and changed. 10 out of 10 times the delivery driver DOES NOT knock or ring the bell as instructed. The billing is outrageous. and the hassle is not worth it. ZERO STARS read more

If I could give negative stars I would. Our engineering company in Los Angeles has been a customer of ReadyRefresh for over 5 years. We have not received any water in over two months. When I log in, it keeps pushing our water delivery back. It's been 90 days!!!! NO WATER. I understand they have merged with Sparkletts and then purchased by Primo Brand (which is supposed to have a great reputation on the East Coast.) THIS COMPANY IS TERRIBLE. Every time I call customer service, they transfer me and then I have to wait over 1 hour to speak to the next agent. I am then promised a delivery and it NEVER happens. If I could cancel my subscription I would but the only way to cancel is over the phone and after 5 calls, I refuse to wait on the phone for another 3 hours. I don't know what has happened to Primo and Sparkletts and ReadyRefresh. This company is being run to the ground. Do not consider using them. read more

I want to give them a huge NEGATIVE 5 THUMBS DOWN REVIEW. This company is the worst company that I have to deal with. I have been a loyal customer for almost 2 years and in the last 2 months, we have been out of water. Everytime they schedule a delivery, they never show up and keep moving our delivery date. They have done this 7 times! On top of that we have 20 empty water bottles in our hallway because they have not picked up our empties 3 times. Every time I call customer service, they keep saying that they have escalated our issue and promise to get us water soon. Then nothing gets delivered and our landlord is now complaining and warning us that we cannot put these 20 empty water bottles outside of our apartment. We are not a storage facility for Primo Brands and I feel like they are breaking some laws here. I am writing this review while on hold with their customer service for almost 40 minutes now. Primo Brands has a monopoly on water service and I am more than happy to go get my own water now and pay a fraction of the price. I have some very bad words that I want to say to them but I can't on this platform. I hate them! read more

I guess there's a reason they have over 700 one star reviews. My delivery gets canceled a lot and there is no follow up. No apology. They say it's the computer's fault but they don't fix it. I have to call and reschedule and they don't seem to care that they screw up. Instead of getting water delivered every 30 days it takes 45 days. They are never on time. Why run a business if you don't care? read more

I laterally want to cry.... My delivery was cancelled 3 times in a row and than I just cancelled the service after being with no water for over 10 days. If they have any issue with your payment BEFORE the delivery, they will cancel the delivery without notification. I had my card stolen, and didn't update the new one on the website. So they cancel the delivery. I called, updated the card, and ask for another delivery. And they still cancel the next delivery because THEY failed to replace the card. I had sparkletts for years and never had this issue. Ever. read more

I selected one star because I had to select something. This company's customer service is inefficient and poor. I signed up for service in December 2023 and received the rented cooler plus water. Was not able to schedule a second delivery although I tried for a month. When I canceled, the technician picked up the rented cooler. It was never removed from their pickup list and I have spent 5 months trying to cancel the monthly charges. Don't signup with this company. read more

"Not Good" is a gross understatement of how bad they are. Everything you read in these 1-star reviews is true. This IS the WORST COMPANY EVER!!! I've had bottled water service for over several decades. I pay the extra money to be a member of the not-so-exclusive "Hydration Club," and include a $10 tip for the driver who lately leaves me dented 3-gallon bottles and doesn't pick up all the empty ones. When my cooler stopped cooling, I wanted it replaced. In the past, they brought a replacement into my house and put in a complimentary new bottle. This time, they tried to leave it outside in a carton. My spouse asked them to at least take it out of the box and put in on our front porch. Bad enough, but when I brought it inside and added a bottle, it leaked all over our hardwood floors. The replacement was apparently dropped, because the shattered part is just sitting inside the tank. No wonder it leaked all over our hardwood floor. Can't get them on the phone. Can't reach them online. The bot IS useless (there is NO AGENT standing by or otherwise). However, I DID get charged on my auto-pay for dropping off bottles I cannot use along with the broken cooler AND a TIP!! So now I want to cancel my auto-pay and my service - let me know if you find a way to do that, because I've spent hours on the website and navigating the voicemail prompts to no avail. The first automatic response to my written online message: we will respond within 2 business days. Second automatic response: we will respond within 3-5 business days. It's now been over a week. Given the BS that the corporate execs at PrimoBrands post on THEIR website about customer service, and efficiency, and responsiveness, you would think someone would be paying attention, but apparently not. First (just to be courteous) I will send them a letter. Next up: Anti-Trust Lawyers, Consumer Frauds enforcement and maybe a Class Action. Let's see if that gets their attention. Hmmmm . . . read more

DO NOT USE THIS SERVICE! My business has used Ready Refresh for about 30 years, and while we like the drivers and the Customer Service team tries to help, they constantly do not deliver on the day they say they will, nor let us know of the change, or not deliver the water at all. There is always some excuse. So far in 2024 (and it is Dec 9th and they were supposed to deliver Dec. 6th), they just haven't shown up 8 of the 12 months on the day they stated was the delivery day. We have even asked for a yearly calendar of when they will deliver the water but they don't stick to that. Apparently, it is just a suggestion of when they will deliver. The issues started after they changed their name from Arrowhead to Ready Refresh about four years ago. Their business model seams to be how much customers will take before they cancel their service. Their whole Board of Directors needs to be fired and get competent people to run the show. read more

If they had a zero stars I'd give them that. I have tried to give them chance after chance after chance because this service is extremely convenient and comes at a reasonable price point. But I'd rather go and haul my own gallons from the store if this is now the quality of service they offer. I currently have 12 empty gallons at home (mind you I order them 4 at a time) because the delivery guy chooses to leave my gallons in the street (the past 3 deliveries) and does not bother to collect the empty gallons that I've been collecting in my home. I had a delivery scheduled for a morning timeframe today, it is now 6pm. No delivery, no text, no call, no update. And customer service is just useless every time I contact them. Leaving this here as I am fed up and I am done. Horrible service! I just hope you do better. read more

ReadyRefresh - Been collecting empty gallons for the past 2 and a half months - Water Delivery Near Me - Los Angeles, California

Horrible. Constantly misses deliveries but charges you anyway. Promises to get the delivery out asap, only to renege. Zero customer service. Avoid this company. read more

Very difficult to get service. APP sends you on a continuous loop but the biggest issue was delivery often never came. Empty containers sat out week after week. Just a HORRIBLE experience. Was given a pick up date and was informed no one scheduled it but I had a date and time.... go figure. read more

ReadyRefresh - Empty - Water Delivery Near Me - Los Angeles, California

my service apponitment has now been rescheduled 18 times, yes you are reading that correctly 18 freaking times and my employees still have no access to the water we pay you to provide, for 5 weeks now, yes again 5 weeks now with no water we pay for. i've called over and over, i've sent multiple emails over and over and nothing changes. read more

Half a star would not be sufficient for this company. They are quick to get you signed up then they screw you after. They send me the wrong dispense, from the get go. Then when I moved and cancelled my service, they confirmed the cancellation picked up the dispenser and bottles. Now 4 months later, i am getting a delivery to a state I no longer live in. When I call to ask why I am being charged for a service that I cancelled and recieved notice of said cancellation, I'm getting another freaking delivery! This is some big ole horse poo! read more

Wow I can't believe the terrible reviews. What has happened to this company. I used to work here for 23 years and retired in 2012 due to health issues. It was a fantastic company to work for and was just called Arrowhead Spring Water. Great people, great management. Why did it become ready refresh? I know they still have arrowhead water but boy have they gone downhill. It was Nestle owned when I retired but never like the reviews are saying would ever have happened back then. I worked in transportation and we drove Arrowhead trucks and went to several different locations and all management and employees were great people and it's just sad reading all of this. What happened? read more

ReadyRefresh - Water Delivery Near Me - Los Angeles, California

Do not make business with this company!!!! I have cancelled my account with them and returned the water machine and water jugs and they're still trying to charge me the machine rental the following month when I don't even have it!!! I have an email confirmation about them picking it up. They are scammers who keep your cc info online and doesn't even allow you to remove it!! I had to call my bank to dispute and block them from future charges!!! Save yourself the cost and headache!! And do what I did. I bought my own machine and water just and it's wayyyy cheaper than these assholes!! read more

Ripoff company, I would not recommend, they charge $14/month dispenser rental fee, then when I cancel the service they charge another $50 recondition fee ! I'm glad to be done with there over priced water as well. read more

One of their drivers is my ex partner I was a customer and he got me pregnant doing he's job what professional he is really agresive and he still come to deliver water to the apartments that I live I made a complain and the company didn't do anything about it read more

Ready Refresh had the worst service before their merger, now it is horrendous. eight out of twelve months last year they did not deliver or changed the delivery date without us knowing that it was changed. As an example of delivery this year, they were supposed to deliver to my office April 28th and never showed up. I called them and asked what happened and they said delivery was changed to May 8th. WTF! So we are now going without water until then? Well, they were supposed to deliver before 4 pm yesterday, and of course, they didn't show up within the time they said they would be there. They sent a message this morning, which is rare, saying they showed up but we weren't there. I stayed to almost 6:30 pm yesterday and they certainly did not show up. Today is May 9th 2025 and they said they changed (again) the delivery date until next week. We have no bottled water in our office and I don't think that they will ever get their act together. WHATEVER YOU DO -- DO NOT USE THIS COMPANY!!!!!!!! We have been with them for over 20 years and it never gets better. I'M DONE WITH THEM. Don't get suckered in with their promises. You will be highly disappointed. read more

I've lived several different places and have had several different water delivery services. And ReadyRefresh wins...at being so bad it's hard to put it into words. I originally set it up and had my first two deliveries with no issues, left at my doorstep, because like most functional adults I have a job. Last month, they say they will be at my home between 8am-12pm. No one shows up. Ok, it will come later. Then, around 6:30pm I receive an email saying no one was home to accept the delivery. My delivery instructions are explicitly written and says to leave at my doorstep. I google their business and it states they are open until 8pm, I call, they are closed by 6:45pm. I call the next morning and get a script of "sorry for the inconvenience" and it's rescheduled for the day after. I'm not thrilled but ok, and I proceed to take the next morning off because they ensure me it will be there. It never shows up and I'm met with more excuses. Twice I ask for a supervisor, one never calls me. Again, today I'm met with the same issue. And the same email, and a customer service center that is supposed to be open until 8pm and isn't open at 6pm. Never have I seen a more incompetent business when it really isn't that hard. read more

Horrible customer service nasty water. This is the absolute worse company I've ever had to deal with.

Great when they deliver and not flake on you. They tend to raise prices at 2-3 times the inflation rate. Orders fail with no notice or acknowledgement. Have a cc problem?, Instead of asking you to fix it, they cancel the order then don't let you reinstate. You have to move up next order to a week out. read more

I rarely give shitty reviews but this must be put out there.  Their customer service is abhorrent.  The call center is in India so the reps have no idea what you're even talking about when you mention "HOA."   The delivery guy delivered the bottles but didn't pick up the empties that were 6 feet away.  You'd have thought they were placed on a ten foot wall and covered in Indiana Jones snakes or something ridiculous but nooooo, they were literally six f-cking feet away, easily accessible.   I automatically include 5 bucks for every delivery tip and this is the crap service I get.  Was on hold too long to even be able to cancel.  Jeez.  I'm sure that's by design.   Well, the bottles are out there and I'm sure we'll get a nasty notice from the HOA about it because I'm not going to pay 20 bucks for an empty bottle pickup when your idiot delivery guy didn't feel like picking them up.  Enjoy your tip, asshole. read more

Don't get this water service they don't tell you about their hidden fees. Once you cancel service they charge you ridiculous fees for extra rental fee for cooler and for a reconditioning fee for returning it. They are the worst company out there. read more

This company extremely difficult to deal with. I asked them to skip my delivery but they delivered anyway. The delivery instructions stated driver is to ring my doorbell this is completely ignored. My wife and I are both in our 80s and handicapped we cannot handle the bottles. They delivered 4 bottles of water plus a case of individual bottles after I asked them to skip the delivery. I chatted with them and asked them to pickup the bottles but they refused I asked to speak to a supervisor and was told that I would receive a call back this never happened I live in an apartment and have no room for this nor do I need or want this but they refused to do anything for me read more

Ready refresh is the WORST service I have ever encountered. First of all, they are the most inconsistent reoccurring delivery service that I have ever had. If you need to make a change before your delivery, it is almost impossible, YET ready refresh can cancel/reschedule do whatever they want to your delivery with no consequence. Customer service is also the WORST I have ever experienced. I had an incident a couple months ago where I got a notice that my delivery had been completed. I even got an email asking for a driver tip! And my delivery was not completed. I reached out to them to cancel my service, with no response, two months later my service just started again with no notice. It is impossible to cancel your account, my suggestion is to cancel whatever card has the reoccurring service and cut your loses. It's amazing this company is still in business. Absolutely horrid. And best part of all of this, they keep raising prices. Truly amazing. read more

Was so excited when I initially signed up. Service was going to be so beneficial. Then Inconsistent with deliveries. Was there way or no way. Driver claims deliveries were made. Such a disappointment. read more