The worst customer service ever. Deliveries have been canceled without notice, while other deliveries say they were made when they weren't. They agreed to credit my account, then immediately charged me again for water I never received. Filing a complaint with BBB and canceling my service ASAP! read more

Why do you have completely incompetent customer service representatives? I thought I was being pranked it was so ridiculous!

Extremely awful company. The first time I called, it was supposed to be an appointment to install a water filtration system. They came and looked at the kitchen sink and said they cannot install it. No reason was given, they just left. I called the company and asked what had happened. The lady on the phone said they made a mistake and thought the address was a business. I clearly told them it was a residential address. She apologized and asked if I wanted to reschedule for today, which I said yes. The day was almost over and I called the company again. I was told that they stopped by on 5/19/23 and left because no one answered the door. Someone was home, so saying that was a complete lie. When I told the guy on the phone if I was scheduled for today, he said it was never booked. So no was coming at all to install it. Anyone you speak to on the phone will come up with excuses. It is very frustrating as they keep pushing a new appointment to another month later. This is a horrible company. Having low ratings should mean the company needs to shut down due to very bad service. read more

DO NOT SIGN UP! You are stuck for life with this horrible company. You can never speak to anyone. I skipped my delivery got a confirmation and 2 days before the skipped delivery they texted they are delivering. I took a screen shot of my confirmation to skip but guess what they don't care. You have to send a "message" and you will hear back in 3-5 days. I have never heard back. I can't even cancel this anymore! Stay away from them! I wish I could give negative stars. They don't deserve the 1 star. read more

Just don't do it. I have been on the phone for the 5th time trying to get answers as to why my $68 a month bill jumped to $250 a month. They illegally charge late fees, which you need to watch out for. I was finally able to get a credit for the late fees but you need to read your "contract" carefully. They say it's a 30 day billing cycle however, they charge the late fee after 15 days. Not to mention, they stated my invoice is ready on the 24th of the month yet the website only has it available after the 27th so they hold on to your invoice to ensure you are late. I canceled my service and removed my equipment on 11/01/23 and still received a 30 day bill for a total of $299. Trying to get someone to explain this process is horrific. I would have an easier time pulling a lion's tooth without pain meds. The customer service only knows how to read from a pre-populated. Ask for a supervisor and all that happens is you get put on hold then they came back to say, "well we did credit your account the late fees and you have to pay the $50 recondition fee to cancel the service". GREAT! HOW ARE BILLING ME FOR 30 DAYS AND WHY IS IT $299? Still no answer... We purchased a new cooler for $500 and when we got it the cooler was contaminated with something as the water kept coming out yellow. Called to have it replaced only to find out they were billing me a second cooler at a much higher rate than the one I requested. That took 2 months to get removed off my bill and in turn, made my invoice late because I was told to pay the invoice that has the credit on it. That credit was never applied, and I had to pay $500 twice just to wait around for the first credit to come in. All I can say is, DON'T DO IT! Don't order anything. Stay away from this coming if you can. read more

I cancelled my service in April when I moved. Somehow everything was fine until December, when I was just billed for delivery of cases of Deer Park sparkling water to an address where I no longer live. Their website informed me when I logged in to check, that the next delivery is already scheduled. In fact, they're scheduled monthly for all of 2022. When I call to cancel, the absolute worst music, complete with random robotic commercial interruptions seemingly every 30 seconds, is playing and I have to wait through 30 minutes of it. They are restarting service to businesses that have cancelled in hopes that the accounting department doesn't notice and just pays the bill. In my case, I had residential service and check my account closely, so I caught it immediately. I would never do business with this company again. read more

ReadyRefresh - Billing charges restarted by ReadyRefresh without my permission, sent to an address where I no longer reside and charged to my debit card. - Water Delivery Near Me - Los Angeles, California

Customer service is a joke here! They never pick up the phone and don't answer the messages. On the delivery date they send me a recorded voice that I haven't paid my last bill (they didn't even bother to call me). I figured out there was something wrong with my credit card, edited its info on the website and tried to reach out to the ReadyRefresh to let them know about the situation. No one picks up the phone (it is not the first time it happens, it's almost impossible to reach them out via phone). I tried to call them and message them a few times in the past week, no result yet. It seems like they do no believe in customer service! Now all the one-star reviews make sense. read more

They canceled my membership after 3 month of subscription. I payed fully for the water dispenser, they did not refund me anything and canceled all my orders stating they will not deliver for this area anymore. But the truth is they doubled the 5 gallons from 7.to 14. And my deal is 7 for all year. This is a joke company with bad customer service. I'm better with costco delivery. read more

I would not recommend Ready Refresh to anyone. Every month my delivery gets rescheduled multiple times, this month my delivery is currently 2 weeks late and I still have not received it! And this is not the first time this has happened. I plan to cancel my service as soon as I receive this month's order and start up next month with another company. The customer service is horrible, I repeatedly call, wait on hold for 45-60 mins, only to be assured I will receive my delivery the next day and it never comes. Sometimes when I call during regular business hours their line is down because of too many callers and I cannot even get through. read more

There service is SO inconsistent! deliveries are supposed to be every 2 weeks....it's every 3 weeks at times....."escalations" manager never calls back....customer service does nothing but scheduling. Ever since we lost our regular driver (3 years ago) the service has been HORRIBLE find someone else read more

DO NOT WASTE YOUR PRECIOUS TIME, MONEY, OR PATIENCE ON THIS COMPANY. UPDATE: So over a month ago I signed up for this service. Chose them over Sparkletts because they said they could deliver it sooner. In Summary: * My 1st deliver was delayed 3x * The driver of my 1st delivery delivered a DEFECTIVE WATER DISPENSER * Ready Refresh refused to deliver a NON DEFECTIVE water dispenser in under a week * I BOUGHT MY OWN WATER COOLER FOR $200 * Ready Refresh does not send out confirmation emails for changes to your account / requests you've made * Ready Refresh delivery people do not text or call you to let you know what time they are coming, and sometimes won't show up at all, and you won't know it until you call customer service and then WAIT ON HOLD FOR 2 HOURS for customer service to inform you "sorry our driver couldn't deliver, apologies for inconvenience" - took the day off work, waited around ALL DAY for no one to show * Wait times on the phone are MINIMUM 45 MINUTES - I've waited 2 hours to talk to someone THE LATEST UPDATE: I had purchased a RENTAL - let me say it again: A WATER DISPENSER RENTAL. When the delivery guy delivered a DEFECTIVE WATER DISPENSER a month ago, I called customer service and requested a time for them to come and pick up the defective water dispenser and return it to their facility. I told them "I'm not taking another day off of work to wait around ALL DAY for someone to 'MAYBE' show up and pick this up," customer service said "No problem, if you leave it outside your door they'll just grab it and return it." GREAT My property manager informed me when I got home that night "Yes the Ready Refresh guy came and took the DEFECTIVE WATER DISPENSER and I PERSONALLY helped him load it into the truck." GREAT - EXCEPT NOT, BECAUSE THIS IS READY REFRESH. A few weeks go by and I check my credit card GUESS WHAT: READY REFRESH CHARGED ME THE ENTIRE $160 RETAIL PRICE OF THE WATER DISPENSER - DESPITE THE FACT I SIGNED UP FOR A RENTAL, AND DIDN'T BUY IT, AND THEY HAD PICKED UP THE DEFECTIVE WATER DISPENSER 2 WEEKS PRIOR. So far I've waited on hold for a grand total of over 2 hours, and called ReadyRefresh TWO TIMES to get the charge removed. The first time they said "oh we're having problems with our credit card system, check back in 10 business days," Didn't like the sounds of that, but gave them the benefit of the doubt and said "oKAY fine." OVER 3 WEEKS LATER THE CHARGE IS STILL ON MY CARD. Called again "so sorry, it'll be off in 5 business days." OVER 5 business days have come and gone and GUESS WHAT? THE $160 FOR A WATER DISPENSER I DIDN'T EVEN BUY IS STILL ON MY CREDIT CARD. This company is not only incompetent, they are predatory. DO NOT SIGN UP FOR THIS SERVICE. If you scroll down, there is another Yelper mentioning THE SAME THING that happened to him. IT TOOK HIM AN ENTIRE YEAR - YES, A YEAR - TO GET A FRAUDULENT CHARGE OFF HIS CREDIT CARD - Once you sign up for this service it is a NIGHTMARE to get reimbursed for fraudulent charges. I'm going to wait 2 more days to see if this charge comes off my card and if not, I'm calling the Better Business Bureau to report them and anyone else who needs to know about this. I have never felt SO MUCH disgust from a company in my life. read more

Chris Raymond went above and beyond to make sure I had water for the weekend football party. I wish you guys had more like him.

UNPROFESSIONAL Customer Service. Submitted two request via email to cancel service with NO response. Finally talked to a representative and got the service cancelled. After ReadyRefresh kept raising the delivery fee, fuel surcharge, price of water and monthly rent of the cooler I opted to cancel the service. Cheaper to go to Publix and buy a 2 gallon jug for the fridge. Then I was charged a 50 buck reconditioning fee. 11/18 KA6417979 0 DISPENSER RECONDITIONING FEE $50.00 11/18 KA6417980 0 DISPENSER RECONDITIONING FEE $50.00 Money hungry, unprofessional, don't care company. Had to give 1 star in order to post. Otherwise It would be a negative star! read more

I've used them from June 2021 till Oct. in the last month they have rescheduled 7 times. 7 TIMES in one week. I'm pissed and can't stand how horrid the service is. I ordered a delivery for Monday and they pushed to wed, then from, then back to wed, then fri, then Monday, then Friday then Monday and they just canceled my order form today. I'll be canceling service. read more

If I could give -100 I would. This company is horrible. I would rather drink pond water. We went for over 3 months with orders being called or cancelled last minute with no explanation. This is with me calling almost daily waiting on hold or even worse they just don't take calls due to "high call volume" save your time and money. Absolutely disgraceful. read more

If I could give this company negative stars I would. We joined as customers and received our first two deliveries as scheduled. Then they stopped showing up entirely. For every scheduled delivery we would get an automated message mid-morning THE DAY OF DELIVERY (when the delivery should have already been made) saying the delivery had been rescheduled. No explanation. No call. Nothing. Did they show up on the rescheduled date? Of course not. Just more automated "reschedule" notices. Contacted customer service repeatedly who did literally nothing to change the situation. Save your money. It would be more time efficient to just gather rain. In a drought state. Using a sieve. You'd end up with the same amount of water in the end but have had a less frustrating experience. read more

Terrible company! Period. extra charges, don't have full access and autonomy on your app to change for example the auto pay ( you are hooked)! lucky if they answer ! read more

They were doing fine until they launched this new website that required everyone to re-do their password. No matter what, we never got the darn password reset (even after spending time with them on the phone). Then we ran out of water in the office and since I couldn't access the site, I was unable to do anything about it. (Not sure how they let us run out of water, but they did.) When I called they couldn't get us water until the following Monday (it was a Thursday). I was able to sign up for another water service and have them deliver THAT DAY. I just sat on the phone on hold for 22 minutes to find out the final bill. That new website fiasco is costing them many customers I suspect. If you want to use them, I suggest waiting at least 6 months from now to see if they have managed to fix that. If not, stay away. It's far too much of a hassle. read more

I would give me a zero if I wanted to but this has to be the worst service possible, started off with some folks knocking in my door talking about this whole service and told me to download an app. On the app they added stuff that I don't need for example water dispenser, water, juice etc and told me that I had to pay it right in front of them to confirm the whole service. While doing that I removed the water dispenser cus I already own one already but they forcibly added the water dispenser on their own. Also with the app u cannot remove ur card that u use to purchase whatever item they "recommend" u. Emailing customer services is also really terrible they way they treat ur customers, watch out for this scam, absolutely would not recommend read more

I will no longer be getting water services from ready. Refresh every time I place an order they reschedule. I needed a big order for this weekend. They rescheduled twice in two days. They don't apologize very unprofessional company would not recommend them. there are other water services out there that are much cheaper also. read more

Worst company I've ever dealt with. I canceled my service with them for extremely poor delivery and customer service in December 2020. Their driver picked up bottles and dispenser at same time. In June 2021 these people started billing me for the dispenser that they picked up last year. I am turning this over to my attorney. read more

Not Prompt, Not Reasonably Priced and Zero Customer Service The absolute worst customer service imaginable. We notified Ready Fresh about an over billing 18 months ago and they refuse to honor the request for a refund. The average hold time is 45 minutes and representatives are rude and do not care. Water delivery is random and price continues to increase. Many other quality options. read more

I recently was moving and tried to cancel my account. I first tried the app and there is no way to cancel, only to skip. I then tried to call and was in an endless loop never able to speak to anyone. I then used their contact feather in the app and got a response that they would respond in 7 to 10 days. There was no response. I then sent another note and got the same response. After a month I finally got an email trying to get me to continue. I said cancel. They then responded asking for my new address and I again said cancel. Finally yesterday I got an email saying they would skip the next delivery and offered me a discount to stay. Again I replied cancel and I would be leaving reviews about their horrible customer experience trying to cancel. read more

Worse company I've every dealt. Customer service always too busy, they don't respond to messages. Do your self a favor and don't deal with this bs company. They are charging me monthly for a cooler I paid for in full. They promised to fix and still being charged. Trying to cancel is impossible without a call, when u do you receive a message stating "due to high call volume, only way to reach out is message". Smart tactics from a company wanting to rip you off read more

They don't delivery when stated. 4 months is a roll delivery has been changed once if not 2 times. No compensation or explanation. I have had to buy water to get us through until they deliver. This is not the first time I have had delivery issues this is about the 10th time. read more

Horrible customer service...going to cancel tomorrow...I called yesterday to place an extra order since I ran out early..the guy get pushing this stupid app on me to do it myself..I said well my phone is about to die on me I had 3 percent left. He said ok I'll place the order this time as a courtesy but in the future you have to di it yourself...I couldn't believe what I was hearing...SO F YOU AND YOUR COMPANY...I'm out..hello Sparkletts read more

The worst customer service I've ever experienced!!!! Pls read if you're thinking about ordering water from them don't. I don't usually give bad reviews as I just feel bad but I gotta warn people what this company is like. I have had two deliveries that came unexpectedly and we were charged for both. We didn't order them and already had plenty of water. One I can't fit all the water in my small apartment. So I called to have it picked up and get my money back. I was on hold both times for over 20 minutes. When I finally spoke to someone, they told me their system was done and someone would call me back. No-one called. So I called again the next day and again 20 minutes hold. Then again I was told someone would call me back. I gave up. A week or two later we got another delivery. So now I have 12 five gallon jugs of water!! I can't fit them in my apartment. I called again after 30 mins of being on hold I get hung up on. I then called back and waited even longer. When I did reach someone and expressed I was very unhappy, I'm told their system is down still. After 3 weeks I would think a company this size would have things together. We cancelled our subscription and I'm still have had trouble returning all the water. Still can't reach anyone. So I switched to Mountain Valley Spring water. As a note I found out that Arrowheads water is acidic not alkaline and it has more fluoride in it than most waters. Not cool. read more

First scheduled delivery was last week. Received confirmations via-email and text. Then the driver just didn't show up. I sent an email and I finally received a text letting me know it was rescheduled. Then it was rescheduled again..and again. So frustrating - this was supposed to be more convenient. Terrible customer service. Need to cancel. read more

ReadyRefresh - Text messages from ReadyFresh to reschedule my delivery multiple times ! - Water Delivery Near Me - Los Angeles, California

Shockingly HORRIBLE customer service! Avoid at all costs. The water taste fine but I would rather drink out of a public water fountain than sign up with this company again. I always thought Nestle was a progressive, modern, fair company but this experience blows my mind.  I was heading out of town for a while and tried to login to "pause" my delivery of water bottles. They don't offer such a concept so I thought the water delivery guy would probably notice that I am not taking the water bottles inside to my house from my front porch. Well, he didn't use any common sense and I now have 24 five gallon bottles of water sitting on my front porch. It this isn't a signal to be burglarized, I am not sure what would be. Crazy! So, you can't cancel online either. I called them and was 47 minutes later, I spoke with a manager. She informed me that if was totally my fault and I could have canceled the service online. I went online to do this while she was berating me on the phone. I found the button that stated "cancel service" and hit it. A pop-up screen showed up that said call the 1-800 number that I had just called. They don't offer any chat either. So after explaining my situation to the manager, she said she would give me a credit for 8 bottles of water, around $65. I NEVER received this credit. I also explained to her that I was out of town for another month and having 24 bottles of water on my front porch was a signal to thieves to break into my house and to please have these picked up and I would pay for the cost. She assured me that this would happen. one month later and they are still there. PHOTO attached.   Apparently Nestle operates on a old school model of trapping the customer and making very hard to cancel service. News alert Nestle!! This model is NOT sustainable and you are losing customers like me on a daily basis. The negative publicity that people like me are creating against your company will eventually break your outdated business model. read more

ReadyRefresh - Water Delivery Near Me - Los Angeles, California

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Terrible company. I signed up for a delivery every other month. They would charge and attempt to deliver monthly. I kept having to call Customer Service but the problem continued month after month. When I tried to cancel my service, they invoiced me for a delivery they never made and then turned the invoice over to a collections agency. I would never do business with this company again. read more

This people are horrible we only had them for a month and today we are cancelling because they can't seem to the delivery the water when they say they are. Our order got pushed back a full week and the reason was apparently because we added a water that's ridiculous. You didn't mention that. Anyway you can keep your cheap looking machine and your nasty arrowhead water. We will roll with a completely different company. Thank you for nothing. Your customer service is disgusting. read more

If I could give zero stars, I would. The absolute worst service imaginable. Their main service is delivery of a product, yet can't seem to navigate the delivery part. They constantly reschedule your delivery dates. They'll send a reminder of one date and change the date the same day. I've been with them 5 months, and each date was changed, with the exception of one. Just awful!! If you can find a more reliable water delivery company, I would go with them. read more

Extremely poor customer service. They never answer their phones or return emails when you go to the website for assistance. By the way Horrible website (the worst) not at all user friendly and poor design. I hope they replaced the management team since they do not seem to care for their customers. read more

For years they have occasionally rescheduled deliveries and appointments without telling me. For example, I called on Monday and arranged a professional dispenser cleaning for Wednesday. On Wednesday, I discovered that they'd moved my appointment 8 days into the future without telling me. This sort of thing is common and frustrating. I have to check prior to every delivery to ensure they haven't changed the date. It's very irritating when a delivery happens unexpectedly because then I'm unable to give them my empty 5-gallon bottles. Those bottles take up a lot of space in the house. ReadyRefresh is the least expensive option in my area which is the only reason I haven't canceled yet. However I am seriously considering canceling now since they've messed up the dates again today. I do not recommend ReadyRefresh. read more

We had been receiving service from this company for probably at least a year and up until this point the service was pretty good. Deliveries were on time and we always got prior notice (call or email) as to when delivery service would be. We cancelled this service about two months ago because we had installed a house filtration system. Ready Fresh picked up all the empties. They sent me a bill after that which I disputed and was told I would be credited with the amount. That did not happen. I have been trying now to call them every day for over a week and each time they are working on a backlog of calls. I have sent them an email and was promised a return call within 24 hours. Some service! It is incredible how companies manage to conduct business like this. When it is time for a sale everyone responds. Once a sale is completed there seems to be no such thing as customer service.I am not rating this any higher than a 1, until such times as I received a satisfactory response from them. I would not recommend them to anyone else either under the circumstances. read more

I started home water delivery with Ozarka 20+ years ago. Things went great. Then they were bought by Nestle. Things went mostly OK. Now they are bought by Triton Brands, still branded as ReadyRefresh and I cannot imagine how they can stay in business much longer. The delivery is simple - 3 (5) gallon bottles of water 1x / month to my suburban home. But then they no show, say they did show, invoice me, never ever answer the trouble tickets I submit via email, and their customer service reps are nice but helpless. Right now I have 6 of their empty bottles they won't even come pick up, back to buying water at the grocery store, and fighting them for two months' of invoices for which they never delivered any product. If you aren't already in their web of trouble - stay away!!~ read more

Do yourself a favor and skip this company. Customer service is outsourced and you have to call 15 times to get to a person. First delivery never even showed up, no call or text to say why. Absolutely horrible experience and will never use these guys again read more

This company is extremely unreliable. Cancel deliveries often postpone delivery dates and continually blame Covid. You cannot reach anyone by phone ever, they direct you to there ap which I have written messages several times without any response !! I've left phone numbers messages etc NO RESPONSES ever!! Impossible to talk to anyone!! They raise prices continually and change their policies without notice. It's been extremely difficult to Even cancel. I will be forced to tell my credit card company to ban any future charges. SAD, shame on the ready refresh company !! read more

I've had good service until I tried to cancel and then it was HORRIBLE! They bounced me from one operator to another (once I finally was able to get a hold of a real person) and then the guy kept trying to sell me other products rather than cancelling my service. When I got frustrated (and that takes a long time for me), the guy finally told me the day they'd pick up my empty bottles and dispenser and also told me that there would then be a $50 "refurbishment" charge once they picked up the old water dispenser! WOW. I thought I'd been paying for it all along but they're just looking to up the charges. They make it as hard as they can for you to cancel and then they stick it to you with added charges to cancel. I would never go back to this company. The reason I'm cancelling is because of microplastics in bottled water so check out other companies for that reason and because of the customer service. I'm ordering a glass dispenser from another company and will hope that works out better than this did. read more

This place should NOT exist. I wish I checked the reviews on here before being cheated into setting up an account with this joke of a company. No way to cancel your account, hour + long wait to beg someone to cancel my account - what an absolute WASTE of time and money! Better off drinking tap water. read more