Red Lobsters food is amazing and their waiters were amazing they were awesome and love my, friendly. RED. LOBSTER ON CONCORD IS THE ONE EVERYONE NEEDS TO EAT AT!! read more

How does an expensive, well reputed restaurant stoop so low in quality? The wait was extrmely long, the food was cold and tasteless, the alfredo sauce runny like water, broccoly overcooked, salmon overcooked... Mind you, still $30 per plate. Not sure if its a matter of poor management, poor quality control, or simply negligence on the part of the chef and staff, but this stop feels a lot like a rip-off. Come on guys, its Red-Lobster, you can do better. read more

Visit the area often and I like Red Lobster's fresh fish. The Concord Mills location NEVER has enough wait staff. Half the tables in the restaurant are open but the lobby is full of waiting customers. It is like this almost every time I visit. And it's 6:30pm so not right at 5pm. They have had plenty of time to get wait staff in place for the night. Giving up on this location- Bone Fish Grill is right down the street! read more

No one likes waiting 30 minutes to be greeted, and then 18 more minutes to get a drink, never getting biscuits, and having your appetizer and entrees placed in front of you at the same time. Also, really don't appreciate the general manager accusing us of trying to skip out on the bill just because his server misplaced a credit card. It's ok to make mistakes, but it's not ok to not accept that the mistake was your own and blame it on those who make your paychecks possible. There are plenty of other fabulous places to dine in Concord...this may not be the place for you if you enjoy being treated like a valued guest. read more

Service here is excellent but the food is mediocre at best. Red Lobster is never my first choice for seafood. The only reason I went is because my Mom likes it. I prefer my seafood fried harder then they fry it and what's with the lack of slaw? Who serves fried fish without coleslaw. Lastly, they have a very limited selection of fish. No bueno! read more

I came in at 6pm and sat at the bar. Allison was the bartender and she was excellent! Very attentive and my food came out right away. Piping hot! I was expecting to wait because the restaurant was pretty busy but that didn't happen. The quality of food was the same o same o for Red Lobster but if you stop in the Bar Harbor had lobster, shrimp, scallops and mussels. Worth trying! read more

Tried their new crab fest plate. Not much crab (skinny), no utensils to get at the crab other than a pair of pliers (no crab fork). Lousy service. Everything on the plate was covered in greasy sauce. Only thing still good there are the biscuits, but we only had one shot at them. read more

Service sucked .... Never coming here again !!!!!! Took five minutes to just get a water. Food took 40 mins to come up . Server was not friendly at all . Would like to give this place a negative rating. read more

Listen BABYYYYY! The new management at the Concord Mills restaurant is AMAZING! Terry Russo and his crew waited on my husband and I and treated us like royalty! And I mean ROYALTY. The food was amazing. The crab legs sauce was DELISH! You gotta ask for that though. (Hint hint). Our waitress Kim! The BEST! She totally knows her stuff. Her customer service was top notch and the young gentleman that brought us to go plates courtesy of Mr. Russo was so sweet. This location used to be my favorite but I stopped coming when the service went down. Well they are BACK! If I could give it 50 Stars I would. We will be back ! OFTEN. AND BRINGING THE FAMILY! Date night a success. Honoring my husband for his Pinnacle Award and celebrating our 1 month anniversary was more than I could have ever planned on a cold and rainy night. Thank you Terry, Kim and the rest of the amazing crew at the Concord Mills Red Lobster. read more

I havnt been to a red lobster in probably 10 years and was delighted to have a great meal. Being from up north I miss my lobster and I was like hey I'll try the lobster and see what's it's all about here. I got a baked stuffed lobster and it was pretty good! I will post a pic. I took away one star because I think the lobster was a tad over cooked from being stuffed but can't even find a Maine lobster in NC anyways! The tail was cooked fine the claws were slightly over than what I prefer but happy to just have a lobster that isn't frozen. The biscuits were also very good. Broccoli was very mushy and overdone as well but I wasn't going to complain. Service was very good tho! A lot of staff tho standing around and gossiping right in customers view by the bar/ kitchen area. Saw an employee eating her panera practically in front of me. Employees here should try to act a bit more professional and help each other out, our server was running around like crazy while I saw 3-4 constantly talking with each other standing in the open kitchen area. Overall tho I would come back for the lobster! read more

Red Lobster - Seafood Near Me - Concord, North Carolina

We checked in on their website 45 minutes before getting to the restaurant. When we arrived we were told 90-120 minutes and they didn't care and kept saying it's not our fault. read more

The wait was reasonable and understanding but once we were seated the server took a while to take our orders. The first part of service was OK, but the food took about an hour an half to come out. When it did come out I noticed our food has been microwaved for example the knife on my plate was very hot and my mash potatoes were hard.They also messed up on my girl friends order twice and didn't apologize. Furthermore, I was very unhappy with the service and food. I would recommend maybe another location or another restaurant. read more

Once again red lobster disappoints. Now you know one of the reasons why they weren't good enough to stay with Darden. The manager at this restaurant insisted we must wait to be seated when we could easily see at least 15 vacant tables. She said "well it's just the way we do things." Well, don't they know that there are restaurants all around them that want our business? There is no reason for their belligerence. They need to change their policy. This happened to me before. That is why we rarely go to Red Lobster. The lady running the show at the hostess desk told me she was the manager. Hard to believe. You would think she would want her restaurant to have our business. She seemed more involved in a power struggle with her potential customers. read more

Took FOREVER to get our drink orders and food orders. The Excuse was that they sat us at the wrong table. As I was typing this review, the floor manager asked if we had been helped. read more

I was looking forward to crab legs. Apparently Red Lobster only has two crab crackers in the entire restaurant. They said we could just break them with our hands. You've got to be kidding me! read more

Do not, I repeat do not go to this place, the service is horrible, you will be ignored until you ask for a manager, especially if placing a take out order. Waited for 20 minutes for the bartender to take my order and her response, " I don't do that, I'll get you someone". 10 minutes later, a kid comes up to ask me what I would like, from behind the bar, takes my order and gets it wrong twice. Had to correct him and show him what I was talking about on the menu. He acted like he was high... finally got my order placed at 6:56, 14 other people placed orders behind me (manager informed me of that), and where out in 15 minutes. Got A manager to pay attention to me after flagging her down for about 10 minutes, although she refunded my meal, I get home and it's not even the meal I ordered! With a salad that looks half eaten! Best thing about the place would be their biscuits unless you get one that is still frozen like I did, and one 2/3 of the way eaten. Mind you the frozen one could break concrete. read more

My boyfriend and I came in tonight and we had a wonderful server. She was super attentive and sweet. I think her name was Celeste? Will deff be back and will be asking for her! read more

The wait staff was friendly. Straight to the point: the food was sub-standard. It was obviously pre-prepped food that had been chilled too long before reheating. Take away the red lobster name and this was captain d's with a bow on it. I wouldn't recommend this location due to the food quality. read more

Waitress forgot our salads brought out meal , hair in my drink! Not going back!

Decided to go here one more time with a friend after having multiple bad experiences here. Of course, my most recent experience was bad (not surprising) but also the worst. The service was terrible with our waiter disappearing for 10 minutes at a time and chatting with others. Then came out the food, which was cold, disgusting, and overall mediocre. When we were done he took forever to bring our checks and then proceeded to tremendously screw up our bill. I will NEVER eat at Red Lobster ever again. I have given this location and chain multiple chances and they have all exceedingly disappointed me. read more

Came with my family and got seated. We waited for 15 minuets and still no server and no acknowledgment so my family and I got up and left.

Good luck even getting seated. 4 rude staff members trying to figure it out with plenty of tables. What's up with this place? If they can't seat customers can they cook for them ? Don't know we left. read more

I will never go to Red lobster again. It took over 1 hour to get our food and when we told the manager he laughed at us and said it was because of a shift change. Wrote to customer service and got no response. This review is my revenge. read more

This place has really gone down hill over the years. We arrived (4 people) at 11:25 on New Years Day. The place was pretty much empty. It still took the hostess about 10 minutes to seat us, which I know isn't long, but when there isn't anyone in the place, we felt like we should have been seated right away. The food was average at best. Our server was friendly but not very well trained. Not her fault. read more

If I was able to give this place zero stars, then that's what they would get. My husband, toddler and I arrived at the restaurant around 7:15 and expected a wait being that it was a Saturday night. The wait was 45 minutes, which was expected. After receiving our pages we waited the allotted time, then went to check the status and were told we were 3rd in line and should be any minute. We were given that line 3 times by the four confused hostess' in the front. Fast forward to 9:00 pm, when my husband checked again we were told that we were skipped in the line. When the hostess told the head hostess that she skipped over us her response was, "my bad". We then had to wait another 10 minutes before we were seated. We sat and was greeted by a very nice waiter, he took our order and drinks and vanished. He arrived 10 minutes later with our drinks but forgot our bread and salads. Another 20 minutes later our entrees arrived, still no bread or salads. We inquired about salad and he said, "oh I forgot about the salads and here's some bread". The food was horrible, I ordered the Ultimate Feast which was cold and the lobster was over cooked and hard, the crab legs are cold and obviously old. My husband ordered the Roasted Main Lobster Bake, which was overcooked lobster in overcooked pasta with a watered down butter sauce, that was supposed to be a white wine sauce. The tomatoes were dreadful. My daughters macaroni and cheese was literally Kraft from the box but not as good. That was the breaking point with us, my husband spoke to the manager on duty, who was dressed sloppy and addressed many of the customers as "boo". The manager seemed sincere about the problems we experienced and gave us the "family discount" which was $16 off our $80 bill and we still did not receive our ordered salads. Needless to say, we will never visit this establishment again, the combination of excessive wait times, lack of staff competence and horribly disgusting, over priced food there is no reason to even drive through the parking lot. read more

We ate dinner at the Red Lobster last night, and I was totally disappointed. I ordered the Admiral's Feast, and it was anything but a feast. It included shrimp, bay scallops, clam strips and flounder fried to a golden brown for $18.49. The meal was skimpy looking on the big platter it was served on, and the food looked like it all came out of the frozen fish section of Food Lion (no offense to Food Lion, but I could open a box of frozen fish and fry it myself at home.) When the server brought the platter, it kind of disheartened me. I don't know if we'll ever eat at the Red Lobster again. Captain Steve's is a much better, heartier choice. read more

The food was good but the service was terrible. The only thing that the server did well was refill our drinks in a timely order.

Almost 1 year later and no follow up or acknowledgment from Red Lobster from my review? Figures.....

5 stars hands down. Had a party of 7 and our waiter Alvester(Jersey) was absolutely AWESOME! It's so hard to find good service these days, but he exceeded our expectations. Alvester was working tables, and the bar but yet we never felt neglected. He was on top of everything. He came in at a very hectic time but you would have never known it. He kept a smile on his face the entire time and stayed in good spirits. 5 star service! The food was also delicious. Nice, and hot. I would suggest anyone to ask for Alvester by name, I know anytime I return to this location that I will. Excellent experience! read more

Well, it's funny how much things change in a year and a half. We decided it had been long enough to try again and we're glad we did. We we're seated immediately, had a great meal and one of the best servers ever. If you have the opportunity stop in and ask for Aleeza, she if absolutely THE BEST server in the area.......great job Red Lobster, thanks read more

The service was very slow, and the food took forever to come out. We had to ask for biscuits 3 times and we got the check they brought the biscuits to the table. read more

I generally love Red Lobster, so I was genuinely disappointed with some of our food. I got grilled shrimp over rice pilaf. The shrimp was over cooked which made it chewy. It and the rice had little to no seasoning. My husband had fried fish which honestly looked like a frozen fish pattie. There was tons of breaking and little fish. I gave this location 3 stars because our waitress was friendly, though slow; the coconut shrimp appetizer was wonderful, and the bread delish! To drop 50 bucks for lunch and get sub par entrees is very disappointing. We will probably give it one more try, so I hope things will get better. read more

I'm typically a fan of this restaurant. I'm glad they put free salad with lunch back on the menu; paying for a salad was nuts. Food is always what I expect. They remember me and several know me by name. Lately, however, the hostess staff seem incapable of seating people. The restaurant was virtually empty at 11:30 am on a Saturday, but the hostess had people lined up in the lobby. (Apparently, not enough of their wait staff came to work on time and they were short on servers.) It was chaos. The place is always clean, even the restrooms, and I'll definitely go there again. But they need a better hostess process. read more

Horrible! Very disappointing. Not all meals for table served at same time, 10 minute wait for missing meal. Believe they were scrambling to make, don't believe shrimp was cooked completely... Slightly cold. Manager was kind to remove, but this did not make up for inadequate wait staff. read more

Service is good but food and environment is not good. Restaurant is not the cleanest. Won't go back and don't compare to other Red Lobsters.

So..... we decided to order take out and I proceeded to call in my order... I was on hold for 6 min when I decided to hop in my car while on hold and drive the 15 min drive to the restaurant... as I was pulling up I was finally taken off hold and placed my order in the parking lot...25min later... so I walk in side and there are 4 other customers at the bar (bar sits about 17)... What a waste of time! Poor service.. Just poor! read more

1/27 I always Tip the takeout person but, WHY WHY WHY should I, if you are going to keep during a half a.. job. Yes, I believe I was crazy to spend this type of money on takeout, when my own cooking taste better. They did not give me any lemons or any melted butter for my lobster plate and my order of crab legs, as well as no utensils ect... I WANT MY TIP MONEY BACK because you really didn't earned it. read more

Don't ever, ever, ever go to this Red Lobster. The service suck...arrived and seated. Took forever to get our food. Right when I asked for the check to pay our drinks and the food arrives cold and sloppy. Ordered the lettuce and shrimp wraps, was given a 1/2 head of lettuce that was limp and brown on the edges. Bottom line...don't go, stay away. This is the first time I did not tip waitress... read more

Thank you Kei(sp of name might be wrong). Awesome customer service. Scampi and Korean BBQ shrimp was so good!

Awful customer service. Insect issues at our table and rude staff. Always and issue here even with take out orders. The lady that's the night manager is extremely rude and unapologetic about her staff when notified. We have even been turned away when it was a quarter til closing by her. Do not patronize this establishment. They treat customers poorly here. read more