There seems to be a scam that this location might be doing with us . if you have the red lobster app and you try to get the reward points for yourself from the bill you paid ... you might get a message that the QR Code is already scanned the short lady who also appers to try to control everything but does not know anything ( probably the manager ) is a waste of time to talk to be careful chose other location read more

Thank you all for taking care of my party of 5 today. All my grandmother wanted for her 104th birthday was to dine at Red Lobster and she and her friends had a great time. Everyone was happy with their food, but mostly we were appreciative of the thoughtful service. My grandmother loved her garlic shrimp scampi and obviously the cheddar bay biscuits! read more

2 stars because I love me some shrimp. Service? See below. 1. We stood in the doorway waiting to be seated for... I'll be nice and say 8-9 minutes. A weird complaint until you consider there were four or five employees chatting right in front of us the whole time. They didn't even look up. 2. When we were finally seated, our waitress decided to show up and take our drink order. 10 minutes 2 waters. It was 3pm and no one was there. 3. After taking our actual orders, she disappeared and did not check on us until the entrees came out. In that time we both finished our waters. 4. We get our entrees, around 40 minutes after being seated. Fine, that's whatever. We both have no water and ask our waitress to please get us water. 5. We both finished our endless shrimp. Still no water. Haven't seen the waitress in a decade. She returns, no water in hand and asks if we need anything. I choke out YES, WATER PLEASE. 6. She returns with my boyfriends next order of shrimp. Yet again, no water. She asks if we need anything. Truly amazing. I again ask for water and a box. 7. My boyfriend finishes his plate; I am too dehydrated to order again. We pay. The waitress returns WITH THE BOX but not the water. 8. As we are getting up to leave, the waitress comes back with water and asks if we want any. I looked at my boyfriend like we were on the Office and said no. As I sit and type this, water in hand, I am truly amazed. 0 star service. 2 star shrimp. read more

Came here for a dinner with a friend. We were looking for something affordable and decent which is exactly what this dinner was. I ordered their strawberry piña colada which was really good! It had fresh puréed strawberries on top of the colada which was really refreshing. They also served it in a tall glass. I definitely recommend this drink if you like sweeter drinks. For dinner I got the pick two dinner; I did the shrimp scampi and the fried shrimp. For sides I got baked potato and rice pilaf. The shrimps were really tasty but I didn't care too much for the sides. My baked potato was dry and the rice tasted very plain. But for the amount of food I got it wasn't too bad of a price. read more

See all

Wow, sat us down , no drink order, didn't acknowledge us. Waited on two others before us that came in after us so we got up and walked out. We won't be back. read more

Always great service and excellent food. So delicious and one of our favorite restaurants in the neighborhood.

Pretty simple review. Sunday night, not particularly busy, no wait. Was seated, nobody came to the table for ten minutes. Left. read more

Great service truly amazing Food Is simply fantastic 5/5 But lighting and sitting isn't the best so that's why it will land a half star off. read more

Wow! Late this afternoon I experienced the worst service I've had in years. I ordered the unlimited shrimp and after receiving my initial plate I placed an order for refill. I didn't see my waitress or refill for 20+ minutes. She finally showed back up and asked if I needed another refill. I told her I never recieved the previous one. She went to check on it and came back saying someone must have taken it from the kitchen and she placed another order. I asked her to send her manager by. A few minutes later the manager came by and I informed her of the lapse of service. She said an adjustment would be made to my bill and she asked if I wanted an additional refill. I ordered another since I hadn't recieved my second yet. Later I waited another 20+ minutes for a refill. This place is an absolute beatdown. Particularly if you order the unlimited shrimp. Oh, yes I did get a adjustment to my bill. I got the employee discount a whole $6. Absolutely not worth it given the subpar (at best) service. I have a gift card to use but I won't be back to this location. Once the gift card is expended I won't be back to any RL period. You've been warned! read more

Worst customer service I've seen in a while. I'd avoid this location. Waited at her hostess stand for a good 10 minutes with hardly anyone in the restaurant. Several employees made eye contact but seemed to careless. read more

My son, daughter in-law and I chose to celebrate a birthday at Red Lobster in Irving Sunday, 3/24/24 just after 5pm. As we walked in and were being seated by the friendly hostess, we heard a group of people yelling at a pregnant server. These customers had children with them, and it was the adults that were being very loud, demanding, belligerent, disruptive and threating to contact corporate to complain. After they left several staff members came by our table to apologize for what we had just witnessed. We tried to our best to assure the staff we were fine, and it was us that were worried about them. Our service, food and over all experience was fantastic. I did reach out to the manager when we were leaving to apologize for the rude behavior of these people I didn't even know, especially on a Sunday. I hope they didn't take their anger to the streets when they left. read more

Girl's night out....Ultimate Endless Shrimp on deck with margaritas!!! The shrimp was AWESOME!!! The COVID-19 guidelines are still in place, tables are spaced out every other table. Customers are asked to keep their masks on when they aren't eating. The salt and pepper shakers have been replaced with individual packets. Honestly I felt like this business truly has it's customers and employees safety at hand. Of course the was was delicious, it always is. We had a lovely evening. read more

Red Lobster - Ultimate endless shrimp - Seafood Near Me - Irving, Texas

Waited for 20 minutes for anyone even to show up at the hostess stand and another 15 minutes to get seated. They had one person working. Unless you want to wait for ever to get seated and get your food you should pick a different place. And to top it all off, the food was delivered cold. Sure it was waiting in back to be delivered. read more

Had all you can eat shrimp. It was delicious. Oh wait staff was professional and smiled and always make sure I had enough of everything

Loved it. Haven't been in years but worth the trip. Biscuits are the major appeal lol. Gentleman was very polite and attentive also. read more

See all

Was in the mood for king crab so I stopped in. They were out of king crab so I settled for snow crab. The waitress was extremely nice, but not very attentive. Every time I have been to any restaurant and ordered crab they give you more than a single napkin. The food was very good. The crab was cooked perfectly. read more

Red Lobster - Front Entrance - Seafood Near Me - Irving, Texas

See all

The food was great. The new lobster margarita is really good also. Rock Lobster the lobster was great, wasn't dry at all

I went out to dinner with my husband last night and immediately was disappointed. After we were seated, the waiter came and took our order for drinks. He brought me a strawberry lemonade and a Boston peach tea for my husband. I got my straw and put it inside the drink and started swirling it around. I took a sip and then my husband looks at me with a horrible look and told me not to continue drinking it. He turned the drink around and showed me what was in it. We were beyond disgusted. The waiter came to get our order but we told him that we were going to leave. We showed him the drink and he said "I'm sorry I didn't see it". We were disappointed! I can't even imagine how dirty the kitchen is or how many other bugs are just crawling around that place. We will not be returning to that location any longer. I have to give a star but I wouldn't give it any if that was a choice. read more

Red Lobster - Strawberry lemonade with a bug in it - Seafood Near Me - Irving, Texas

We came to this red lobster for my grandparents 60th wedding anniversary this evening. It started out decently when we arrived at 5:30pm, but they were not aware that our party, there were 19 of us, was coming despite us calling several days ahead of time to be sure they would be able to host us. Once we were in the banquet room it took 30 mins for our waitress to come and take our drink orders, which I assume was due to us expecting more people to show up. After we got our drinks ordered, we got to order our food at 6:15pm. After we ordered our food, we did not see a waitress/waiter for about 40 minutes. Our drinks had all been empty at this point for a while, and the biscuits were all gone as well. Finally a waitress came in, but she set a tray of salads on a table and did not say a word to anyone in our party nor try to serve the salads to us, we realized they were over there 15 minutes after they had been sat down and dispersed them amongst ourselves. The whole time we had been there no one had come in to refill our drinks or bring more biscuits after we requested another round of biscuits. Our original waitress Steph came back and we had asked for refills on two of our drinks and more biscuits again and finally the biscuits were brought out and two drinks. No one else was asked about refills even after us having to ask for a refill. By the time it was around 7:15pm the manager came into the banquet room and told us that the kitchen is a little backed up and our food would be out in about 5 minutes from then as it was sitting on the hot plate area. We did not receive a single plate until about 7:50 and our whole party was not completely served until after 8pm. This is where our problems with the service truly began. We had been very patient during the 2 and a half hour wait time, but everyone was starting to become hungry and many people were planning on leaving before 8pm. My sister was planning to leave by 7:45pm and she kindly asked the waitress at 7:30pm if her food (the endless shrimp) could be put into a to go box instead of on a plate since she needed to leave and they said that it would not be a problem to do that. When the food came out, quite a few of our orders were served to us cold, and my sister's food was on a plate instead of in a box. My sister then asked for a to go box multiple times and the waitress went to go get one and did not come back for 10 minutes. I had mentioned that they forgot a part of my order and that my fish was cold, so my sister went to go find someone to help us. When my sister came back, she explained that she had been yelled at by two of the kitchen staff and our waitress Steph. The manager then popped into the banquet room to check on how everything came out. I was honest with the manager and let her know that everything was not ok seeing as a lot of our food is cold and that my sister was yelled at by her staff. My sister then explained to the manager what happened and the manager decided to place the blame on my sister because of what she ordered. She told my sister that since she got the endless shrimp she shouldn't even be given a to go box even though we just received the food and my sister needed to leave. I then let the manager know that my cod was cold and the manager gave me attitude and told me that she would not have chosen the cod to begin with and then offered to remake it. At this point I was uninterested in even eating the fish and just said it was fine as long as the rest of the party got everything they ordered. The manager then offered our party free shrimp and a $50 gift card for my grandparents to make up for the bad service. We appreciated the attempt to make up for the disappointing service, but we were very upset with the way we were treated. I understand being in a high stress job, but there are plenty of people that have never yelled at a customer as a first response to irritation. That was extremely unprofessional. read more

Rice cold , not clean, plates are dirty .greetings with the front people never smile, the African american lady that served us was awesome . Very nice lady came. She greeted us very good . the food was ok . I forget what I ordered . It was 20 bucks fried with a Caesar salad . not all great but thank you . Have a great day I think it was about 2pm today when we came in . I forget to mention to the plates were dirty with the tortilla chips on top . Had like 3 plates under it . read more

I ordered seafood from red lobster to be delivered, it was excellent just as I expected!!! I'm enjoying my lunch. I recommend this restaurant to everyone. Weather dining in or taking out or having it delivered it's worth my money read more

Red Lobster - Shrimp, rice and sea scallops with cocktail sauce - Seafood Near Me - Irving, Texas

See all

Cold Lobster bisque, no more house salad, and no more lemonade. I shudder to think what else has been changed. Not only was the Lobster bisque cold, but the flavor smacked of Cheez Whiz. We were told the recipe had been changed due to COVID. We will NOT be returning to this location. read more

Get it together Red Lobster! One dish we ordered was the Dragon Shrimp and it has 3 ingredients - Shrimp, Broccoli and rice. We didn't want rice so we asked for double broccoli only to be told they hadn't had broccoli in over a week! She was going to sub the green beans but not tell us! Then tried to say the asparagus would be an upcharge. You can't upcharge if you're out of a main ingredient in a dish. That's just bad customer service. I love this place but this experience soured me for a while. read more

Ist off when we walked in we stood there looking stupid for about 5 minutes before the young man (so call hostess) even said anything to us...not a very warm welcome. We had to wait for a table to be cleaned although the restaurant was relatively empty. The food took forever to come out as well. read more

We went for crab fest. Service was good. I wasn't happy they had no mayo because that's what I eat with crab, so I took my crab to go home. My husband got the ultimate feast and his lobster tail was only half a tail cut in half. We weren't thrilled at the food. read more

Yester day, Elroy come to me. He say, "O John, what you do tonight? I need to get rid of old ball and chain if you know I mean!" I say, "Oh, Elroy, I do know what mean!" " (Note to read-er: I did not know what he mean. What ball? Where is chain?) I say to Elroy, "where go?" And he say, "well, I have coupon to The Red Lobstar!" Now, I never have losbter before. I know it live in ocean, has 8 legs and 9 lifes. But everyone know that! "Ok," I say, "lets go where coupon take us." I grab my socks, keys, and snorkel and we come here. When I walk in, it really feel "under water." Lotsber everywhere! Fish tank everywhere! Even people everywhere! I glad I bring snorkel, (if you know what I mean). I put it on and everyone look at me. They must be jealous they no have snorkel. Elroy say, "Oh John, you really are the snorkel king!" (I think it like Smoothie King, but wetter). They sit us down at table. Very clean! You can tell they washed it this week (may be last week but what difference?). We look at menu and there lostber on every page. But when I see it with my own eye, it look white. I say to Mr. Waiter, "How this place call "Red Lotbser" when it white, not red!?" He laugh and laugh. "Shell is red but inside the shell is white!" Elroy laugh two and then I laugh (note to read-er: even though I laugh, I dont know why funny. Must be inside joke.") I decide get Chicken Alfredo at the Red Loebstr and let me just say it: best chicken Alfredo I ever have! Elroy look me and say, "want to try a bite of my lobster?" I laugh and laugh. "Ok, now I get inside joke. Very funny!" read more

Well, don't bother ordering through GrubHub. I ordered 2 meals Rock lobster & steak (cooked medium) and baked potato (w/sour cream & butter) and broccoli. Also 1lb snow crab legs and baked potato (w/sour cream & butter) and asparagus. Both meals came with a salad with thousand island. What got delivered was a cold lobster and over-cooked steak a baked potato w/no sour cream or butter and broccoli. Cold 1/2lb of snow crab legs wa potato w/no sour cream or butter. Only one salad came and it was with Italian dressing. WTF?!?! Darden Restaurants SUCK!!! read more

Was amazed by the manger on duty. We told our waitress my husband was allergic to shrimp. The manager personally came back to make sure everything was ok. read more

Red Lobster - Carl Lee go see him - Seafood Near Me - Irving, Texas

Just your standard chain fare except the the staff is very responsive and attentive. The happy hour is cool. Although My fav Pino Grigio is not on the menu. read more

My daughter came to town and took me and her father out for Mother's Day on Monday after Mother's Day. On my daughter's side of the booth there was a drip that made a puddle on the seat we had to get up mid dinner and move. My salad had so many bad pieces of lettuce that my husband commented that I was making another salad. The lobster on my stuffed flounder was rubbery. My baked potato was less than half baked so it was rock hard. We went into the bathroom and it was so disgusting that my daughter didn't want to be in there she was covering her face. I had a lot to do on Monday and Tuesday so I decided to stay in my neighborhood rather than drive 20 minutes or more. Next time I will make the drive. I sent Red Lobster a message and they did not respond. We rarely go out. A beautiful meal is so important to us. read more

Came here to have a early dinner with my husband and 2 kids. We entered the place with 2 hangry boys, and left the place with smiley faces. We had a phenomenal experience. The food was good..but the service was even better. We felt welcome. Waitress was kind, courteous and patient. We ate our food, as we were exiting the place, my boys saw saw the aquarium of and started asking inquisitive questions. Instead of blowing them Off like little nuisance, the 2 host took a lobster out of the aquarium and allowed us to pet them. I thought they did this for all young customers. They said no..but they were happy to show my kids..I'm proud to say my boys left the place a little more smarter. read more

After an annoying evening and an annoying day we were able to get some food in us. After the horrible service at the red lobsters in north Richland hills we came to the Irving Texas location. All went well. Had the date night special and some swell drinks. I guess they e improved here. Used to be this store was so-so compared to others. Good job guys! read more

While stranded overnight at DFW due to a typhoon in Japan, I reluctantly decided that Red Lobster's AYCE shrimp sounded like a good idea. After roughly five dozen shrimp of varying levels of grease saturation, a few baskets of their still delicious cheesy biscuits, and a few Long Island Ice Teas, I felt more than disgusting. But my once a decade Red Lobster craving had been crushed and the service was very pleasant. I did fell really bad for all the stranded Japanese people who had to eat seafood at a Red Lobster, it just makes America look even worse. read more

See all

Awesome experience. Traveling and needed to relax. Atmosphere was awesome. Everyone was friendly. The bartender/manager was very helpful. I will be in town a few days, but I will definitely be back. Thanks for the peach margaritas. read more

I'm not a fan of Red Lobster. I only went because someone else wanted to go there. It seems like they've had endless shrimp all year and this is concerning. The fact that they can just give shrimp away in the form of all you can eat lets you know that the shrimp probably lacks in quality. I will say, and I have always said, they do have some of the best ranch dressing around. Weird. I know. If I ever go back, it will be for a salad. The service at this location is not up to par, either read more

So now I'm guessing we can all go back to our old sloppy contagious ways. No fear because I always bring my own lysol wipes. Cleanliness is no longer a priority. It was like this the entire time I ate. The bright side is that i lost my appetite. Yeah for weight loss. read more

Red Lobster - Dirty seating at bar - Seafood Near Me - Irving, Texas

It's always awesome. Never disappoints. The service is always good and the food is always good. We've been coming to this location for years so the rewards program is a huge plus for a family of four. The new items on the menu are absolutely great and we appreciate their consistency. read more

This isn't a bad restaurant, just nothing to write home about. My wife's family comes here for almost all their birthdays and the food is always good, if not really overpriced. But it's seafood, so I guess that's part of it. I love their biscuits(who doesn't?)and the service is usually not bad. There are times they're short on ingredients, which is weird. They were out of tomatoes for salads, but they were still putting them on the pizza my wife ordered. If it's gonna piss my FIL off, restaurants always do it..SMH. It's OK though.. read more

Service was outstanding from Lucy. I just flew in, was tired and starving. Great friendly and quick service. The coconut shrimp was delicious and she brought everything so efficiently. Very friendly and great dine in service today. read more

The cheddar biscuits here give me life! I always enjoy myself and the food here at Red Lobster. Whoever cooked the wild rice pilaf, hats off to you sir or madame. It was buttery deliciousness! The grilled shrimp I ordered were, dare I say, succulent! The raspberry lemonade was thirst quenchingly refreshing. I never have room for dessert which makes me sad because I really want to try the warm chocolate chip lava cookie. Maybe next time. read more

Red Lobster - Seafood Near Me - Irving, Texas

See all