Upon entry the place smelled , and not of seafood . The Glass on the door was covered in fingerprints , Place is out dated and dirty . The carpet needs replaced for sure . and others then the employees , maybe 4 couples having dinner , 5pm , on a Sunday . Jamie our waiter was friendly , And apparently the only waiter for a Sunday . Jamie was friendly enough , After waiting forever I asked about our drink order "The flight " And He was honest about it , "I forgot to Submit the order to the bar " I appreciated the honesty- but Canc that Drink order . The Cheddar bay biscuits that we have always loved had no Cheddar in them at all ! My husband and I both ordered the endless Shrimp / salad and potato Hot and Delicious. We both ordered two orders of the Walt's shrimp. 6 pc . endless shrimp right ? my the time that arrived I was stuffed , Asked for a to go box and was told I could not take left overs home by Jamie ... "people order lots extra just to take it home " we don't allow it " I was shocked , I had 4 pieces of shrimp left from my plate that was served first and then the 12 extra he had just delivers to us . And 3 Biscuits left . I asked if we could a least take the biscuits home lol , He brought us a small bag for those . I can see why this company is struggling. I would Never recommend any one visit this location . read more

Red Lobster - Endless Shrimp - Seafood Near Me - Richmond, Kentucky

2/28/26 Arrived at 620pm for lobster fest and was seated immediately. Room wasnt crowded. 640pm comes and not even our drinks or a hello from the server. Folks seated after us at 630pm already had their drinks placed, and later meal was placed. So, we just left. 0 stars if I could. read more

Today's lunch was at our local Red Lobster. This place always provides a great meal. The salads today were spot on! Fresh mixed greens and nice and cold when served. It seems that you can never go wrong with the popcorn shrimp. Generous serving of shrimp with 2 sides. Try their Brussel sprouts as a premium side. Enough for 2 people to share. Whenever you are at this location, be sure and ask for Herb to be your waiter. While all waiters/ waitresses are excellent, Herb enhances your dining experience with his friendly, sparkling personality and top notch attention to your needs. read more

Red Lobster - Popcorn shrimp, baked potato. - Seafood Near Me - Richmond, Kentucky

Food was mediocre at best. Service was horrible. Our waiter literally took our drink order, then went and sat down at another customers table and sat there and talked to them and blew us off. Would not recommend this place ever. read more

It's been about six or seven years since I've been here. We ordered shrimp and grits. Pretty bland and the grits were too runny for my preference. The stuffed mushrooms, as an appetizer were weren't bad. The ladies room needed to be tidied up. There are three stalls in there. One had a sign on it that stated it was out of order and one cannot be secured, so only one fully functional stall. I believe our server's name was Ethan and he was the most pleasant part of the visit. read more

Red Lobster - Shrimp & Grits - Seafood Near Me - Richmond, Kentucky

I ordered the create your own feast. Ordered it with sea scallops, lobster tail, walts shrimp, coconut shrimp, baked potato and bacon Mac and cheese. Was a little pricey but I hardly ever eat here and it was delicious. They have the best biscuits. Waitress was very friendly and helpful. Established was clean. Would definitely eat here again. read more

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We ate there yesterday, and over the years we have ate there numerous times before COVID19. I an only say it was terrible disappointment. Had I read some of the other reviews before hand, we would have elected to have went somewhere else. The most positive thing I can say was our waitress was excellent, the food not so much. The ambiance was horrible, what used to be considered upper class dining has devolved in to staff on the floor brushing the carpet for crumbs like one would expect in a day care facility. The booth we sat in close to the front had a horrible lingering smell. I do not know if it was from the cleaner that several of the staff were constantly spraying in the dinning area. We started off with a appetizer of calamari. It is served with a jalapeños ranch and a marinara sauce. The marinara sauce was watery, the ranch was ok but not great. My wife chose the Grilled Sea Scallops & Shrimp Skewers for the main course, with rice, baked potato and side salad. I chose the surf and turf with Maine Lobster with a subsection of the New York Strip along with Baked potato and side salad. The portions of the meals have diminished with price skyrocketing. The Lobster tail was alright, as the Maine Lobster is usually more tender than the Rock Lobster. The scallops were a bit tough and overcooked. I hope that as things POST COVID-19 continue to slow easy back to some reason of normalcy this place will improve back to where it once was. read more

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We were there Saturday early evening the guys loved theirs! i liked part of mine! i ordered fish and chips! love the slaw! The fish was flaky but outside was very done it was black in spots and overfried! The hushpuppies are very chintzy one was small and flat as a pancake (come omif you are going to only serve two make sure they count as two) if i had the 2nd one like the first one i would not complain! Still feel should get more than 2! read more

One of the best places to eat in Richmond Ky My husband takes me here on date nights sometimes! The food is always good and you get a good size order. Employees are always friendly read more

We decided last minute to go to Red Lobster after being ignored at another restaurant. We had to wait a few minutes, but we were immediately greeted by the hostess and again by the manager. We got dragon shrimp appetizer, we both got the pick 2. All our food was cooked well and was delicious. Our server, Grace, to amazing care of us. She was bartender and her section was full. It was all you can eat shrimp and she was making sure everyone got all the refills they requested. She was warm and friendly and didn't seem at all rattled. She made our night. Good job Grace! read more

Terrible restaurant! They tried twice to get a steak medium and it was raw both times. We asked for more bread and never got it. We had to ask several times for more sour cream. Lousy......this is why they have filed for bankruptcy. read more

Red Lobster - RAW STEAK - Seafood Near Me - Richmond, Kentucky

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Waited over 10 minutes at the table and didn't see the first sign of a server. Unacceptable service for 4:30 in the afternoon and the place was almost empty. We didn't stay. I'll take my money anywhere else! read more

I went to Red Lobster last night and Morgan was my server, and she was great! She had amazing customer service and was so welcoming. Definitely ask for Mogan as your server for the best service! :) read more

$27 wasted It wasn't because they were busy-2 cars in the parking lot. I don't expect gourmet food from a chain restaurant. But I do expect to be able to eat it. read more

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Ate there yesterday. Server literally made reference to his tip during our meal. He was slow and when I asked if he was bringing out our slaw before the meal, he said, "I don't do that, I never bring out the slaw before a meal." I have been to this particular Red Lobster many times. They have always brought out our salads and slaw before the meal. He also suggested we order an appetizer because it would take us a while to get our food. We didn't order an appetizer. Our food was very skimpy, very small portions. He never checked our drinks until we were finished with our meal. Again, he mentioned his tip would be higher with an appetizer. After the meal was over, he brought our checks, and again told us he hoped we would be generous with our tip. The one thing he should not have done, was mention his tip. The quality of food and service has declined. read more

Had a little snafu army meal but Brandy went above and beyond to make me a happy customer! She is definitely an ASSET to Red Lobster! Knowing she is partly in charge, and how she wants NOTHING but to make the customers happy; I will definitely be back!! read more

Horrible.. HORRIBLE experience tonight! What started off as an awesome experience (coz we didn't wait even a minute, and were shown straight to our table) turned into a most disappointing one! So... for the weekend before Christmas, it wasn't too full which was unusual. Our server was Monica who did a decent job.. except for the fact that she never refilled our drinks by herself and just asked us once if we wanted refills, that too towards the end because she knew how displeased we were. The appetizer was fine and came on time.... ordered sweet chili shrimp. The salads looked incomplete without croutons.. we let it go. Then the entrees came and it went downhill. The shrimp pizza was ok.. not good, not bad.... the grilled tilapia was fine but the side of asparagus was stringy and charred! The other 2 orders of the same came without any sauce, without the broccoli steamed and without any salsa!!!! My order of this new combo came incomplete and not looking like the menu photo!! 3 plates out of 6 had to go back... they came out when the rest were done eating. The plates were brought by the manager, Jacob, who did his best to make up for it but the damage was done. Horrible experience... I asked for a comments card TWICE but was not brought one. Jacob came to let us know that he hadn't charged for 2 of the dishes which was very nice of him, but deserved in this case. I don't know what happened to their chef tonight but another table sent back their food twice as well! And on the way out, I heard another server asking Jacob to go to a table because the customers wanted to talk to him. I'm not sure I'll be visiting this branch again. read more

Red Lobster - Seafood Near Me - Richmond, Kentucky

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Excellant service thank you Cat Sailor's platter was great Pick two fried shrimp & wood grilled shrimp was very good Salads were fresh & cold read more

Red Lobster - Pick two lunch: wood grilled shrimp & hand breaded shrimp - Seafood Near Me - Richmond, Kentucky

Great food and great people! Had a huge plate of seafood for $40.99 great desd with everything i got! Crab legs , lobster tail , alfredo noodles , fries and a drink ! Great place for a birthday treat ! read more

Not our favorite place, but ... Ordered two orders of fish and chips. The breading was greasy and looked and tasted burnt, suprisingly the fish was not overcooked. Most likely old grease. Worst fish we have had in a long time. cemented our dislike of Red Lobster. Sides of slaw and fries were great, the biscuits were the best ever. Service was exceptional. read more

We came in an hour before close and we had quick, attentive service. The food was hot hot hot and tasted great great great. She was very attentive and even the manager came by to check in on us. read more

I went overboard, for real. I ordered the Shrimp and Lobster fest Overboard meal. It had huge breaded shrimp, a jumbo grilled shrimp skewer, lobster tail, and a zoodle / linguine mixed pasta with shrimp and lobster pieces. It was served with two sides and a salad. For $29, this was a massive amount of food. I loved it! The pasta was a bit iffy because the lemon flavor was just too strong to really enjoy the Alfredo sauce. I was also hoping it was all zoodles but it was just a small portion and mostly real pasta. I was looking forward to a real low carb option. Sooooo much food. I ordered the salad with no dressing and tossed my grilled shrimp in it to bring to work for lunch. Definitely a great deal to get two meals from it! Everything was cooked really well and the lobster had a great grilled flavor! I also ordered the Yucatán shrimp tasting plate. It came with two pieces of toast, 3 shrimp pieces, covered in this spicy and sweet pineapple salsa. This was probably the best part of the meal. I'd order 3 of these and a salad the next time. The flavor is just so amazing. There's a slight tingle from the heat of the jalapeño but it's just perfect. The toast was nice to "sop" (country term usually involving a biscuit) up the salsa remains. Try it!!!!!! My husband grabbed the sirloin and grilled shrimp skewer, his was pretty standard. Cooked and seasoned well. The waiter was very polite and attentive. He also brought us some warm to go biscuits. I'm not sure why this location doesn't have better ratings. We've always been seated and waited on promptly. read more

Red Lobster - a plate of food on a table - Seafood Near Me - Richmond, Kentucky

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Service was poor albeit friendly. Drinks were poor, not sure where the alcohol was for a 10.00 margarita. No manager greeted the table. Food was obviously sitting before being brought to the table. Had to ask for lemon and drawn butter for a lobster tail. No sauce for the grilled shrimp. Ambiance was horrible, the server in the next station was crawling on the floor brushing the crumbs from the carpet and then running the carpet sweeper continuously with other servers running bags of garbage past us. When we were first seated the booth smelled bad and we moved ourselves to another when we should have taken that as our first clue and left. We were told the printer was broken so no receipt was available to us. Then write me one! Save your money and time, go elsewhere. read more

Well we've been waiting to get in 35 minutes. And it's hard to believe we're going to have to wait 15 more. We're on the road we're tired half an hour is OK for Saturday night but they just told us 15 more minutes. My husband just said well it's gonna take us 15 minutes to get to some other place and then will have to wait. Just so you know it might be a lot longer than what they tell you. We finally got in but it was an hour wait read more

We love red lobster in Richmond. Stop by there often. Food is always hot and fresh !!

It has been a while since eating here. I love seafood but it is always expensive. I was shocked to see that the prices had gone up so much. For a decent meal it was roughly $20 a plate. I ordered the seafarers feast and it was amazing. The scallops were cooked perfectly, probably some of the best I have had. The lobster tail was small but was also cooked perfectly. My wife and I shared this meal and replaced one of the sides with a Ceasar side salad. This was by far enough food for both of us. We also shared the lobster dip as a starter. The service was great and the atmosphere was great. The seating was spaced far enough apart that your dining experience felt private. The restaurant was clean and appealing. The staff also looked clean and appealing. Food 5* Ambiance 5* Service 5* Price 4* Cleanliness 5* read more

Everything was served hot and delicious in a timely manner. The server was awesome and very attentive- one of the best waitresses I have had. I hadn't been there in a while and will now visit more frequently! read more

Five stars for service! Our waiter, Roman, went above and beyond for us. We loved him and our food was great. Thank you, Roman!

I ate here on Saturday..seated fairly fast but they r still making ppl Wait outside which I think is crazy along with walking in masked but then taking them off as soon as sitting down. Anyway the food was decent ..I had the coconut shrimp, baked potato with the lobster topping (skimped on so I did ask for more) biscuits yummy as usual, the broccoli was good. The sauce that comes with the shrimp makes the shrimp even tastier when it's good. The sauce was very watery and NOT much flavor. I don't understand the point of having the sauce if they r going to water it down to no taste. Not good at all IMO Good Service from the waitress tho. I ask her about it and she said it's been coming in that way ...EH not good read more

Red Lobster in the Richmond Mall Shopping Center- My boss and I were in Richmond and the boss had seen a commercial for endless shrimp so we stopped by. They didn't have the endless shrimp so he was let down a little. Hah We looked at the lunch menu and found several options to be as much as $20! I'm sorry but pasta with shrimp isn't worth it to me. The boss tried it and said it wasn't bad but not what he expected. I got the catfish and fries. They were ok but I can tell you that I've had a lot better. The catfish filet was probably a little under cooked because it was a little fishier tasting than most. The server was great and kept our drinks full. She made the experience a lot better. The one thing that took it from a 4 to a 3 is that the whole place smelled awful. I understand it's a seafood place but it doesn't have to smell like I have a fresh catch from the lake on my table. Overall, I will probably try this location again someday but who knows. I have a friend that literally drives 45 minutes there just to eat the steak there. So some people love it. read more

Good restaurant, good food, good staff. Prompt service. Portions are small for the price and don't forget to remind them for condiments or you won't get any. read more

This Red Lobster site has a tremendous amount of potential, but let me down. My mother came to visit and wanted to take me out for lunch to Red Lobster to try the Lobster fettuccine. We walked in and an employee cane around the corner and greeted us then snatched some menus and escorted us to a booth. On the way there an employee stretched out all over the bar area(jacket on one chair, back pack on another and him in a third) making him self comfortable eating, watching TV, and using his electronics. 2 or 3 more tables had guest at them but far from busy for a lunch rush from an established restaurant. We were seated and the greeter took our drink request and said the servers name and that she would be with us shortly. Our Drinks came and then we saw our server come in from outside with her coat in hand and reeking of perfume and cigarettes, (yum appetizing). She dumped her coat and promptly came to the table, My mother ordered the Lobster Fettuccine and I ordered the fish and chips. Mom also asked if she could have her wine that tasted like vinegar be replaced with a Bloody Mary, not a problem. About 6min later the wait person came back and informed that she forgot they were out of fish for the fish and chips so I ordered a 7oz steak and shrimp with a salad and fries, all plain no seasoning. Salad came and it was good and cold. The food came shortly after, mom got the Lobster artichoke dip with chips and I got a new york strip on mashed potatoes, a shrimp skewer and fries. The steak was cooked perfectly and all the food LOOKED fantastic. But wait, what happened to the Fettuccine? What happened to the 7oz tenderloin? with no spice. The steak was covered with some type of citrus taste maybe from the shrimp? oh but wait the shrimp was to be plain also. I mentioned the taste to the wait person and she said the cook said nothing was on it. Mom decided not to say anything about her food and just tried to eat them, She did not want to create a scene. To sum it up service was doing a job in between puffs(the wait person followed us out with jacket in hand and a cig(?) in the other). Not sure why the food was wrong but the steak was cooked perfectly med to med rare although it was the wrong food and sweeeeet. Hats off to the cook. not many places cook a perfect steak during lunch rush(rush?). Clean - smelled good 10 stars Even restrooms. Every body was polite 10 stars Music - not to loud 09 stars not my taste of music Menu - Clean and easy to read 09 stars Food - yes there was food but 02 stars for a med to med rare not what we wanted. Good - Parking 10 stars and lite well. Lobster Tank was free of hand prints. 10 stars Temperature - perfect not cold nor hot 10 stars and we took off our coats. Drinks - wine vinegar/bloody mary Great 05 stars Wait for seating - None 10 stars 85 stars out of 100 not bad but again the food was not what we wanted or ordered and that should be worth more than 10 points since that is tthe main reason you eat out. read more

I recently came here for my mother's birthday. From the beginning it was a pleasant experience, I explained the handicapped situation with the hostess, as my father is disabled and need the closest table, also mentioned my mother's birthday, very receptive as sh said she would mention it to the waitress. Didn't wait to long for a server, my dad ordered a perfectly executed steak medium rare and my mother ordered the pick 3 I believe and I had the coconut shrimp as that is what I always ordered. The food came out quickly they celebrated my mother's birthday with a brownie topped with ice cream read more

Four of us stopped for an early dinner before a performance at EKU. Quickly seated; terrific server; one fish tacos, two coconut shrimp, one Salmon New Orleans, salads and beverages. Reasonably priced. This location does a good job! read more

Great food. Lobster baked potato, out of this world!! Great service. Our server was polite and helpful with my guest with a speech impediment. Wonderful visit. Highly recommend read more

Went to eat out, place order received salads then waited over hour and half. No food and no commutation, ask to see a manager but no one showed up . My party left to eat else where. What terrible way to start night with mother in law read more

This is one restaurant I can honestly say that I have never had a bad experience with the service is always friendly and fast and the food is delicious read more

Food is terrible.. my rice was dry, my salmon was half done. I love broccoli and that wasn't even streamed completely. worst red lobster I ever went to. I heard others complain also. This the Last time I'll go to this place. The waitress was the only good thing I had. read more

The food wasn't very good. We got the shrimp sampler appetizer, the coconut shrimp was over cooked and the stuffed mushrooms where full of water! The steak was bland to say the least. The shrimp tacos where runny so 2 out of 3 of them where soggy!... the waiter was friendly but very ungrounded! This was our 1st and last visit here. read more

Just not a good value. My fried shrimp was a bit undercooked, as was the baked potato. My husband ordered a lobster pasta dish that had very little lobster and no sides but a $26 price tag. On a positive note, our server was very efficient and nice. read more