Went with a group of 6. Service was extremely slow in the beginning and the waiter was not personable at all when he first came over. We kept saying to each other that he must be having a bad day or something. Anyway - it took forever just for him to bring the starter biscuits that they always bring. It wasn't especially busy when we initially arrived but for some reason the waiter was delaying. People who sat down after us, received their food way before we received ours. The food was fine- red lobster is pretty consistent in regard to quality of food. Not exactly fine dining but certainly not fast food. The service is the reason for low score. They have to do better and/or at least start apologizing for the wait when it happens. read more

I'll be perfectly candid here: Red Lobster is my favorite chain restaurant of all, and this location was emblematic of everything the chain does right. While the chain itself was sold off from Darden recently, the high-quality experiences they provide have not changed one bit. Came here on a Friday evening, so we expected a wait. We didn't expect to be quoted an hour and 15 minutes for a table though; that was longer than we had planned on, and in the end we decided to just deal with it. Thankfully, they took us much sooner than that. Our server was very friendly, make frequent callbacks, and ensured that our unlimited shrimp entrees (which is pretty much the only thing I ever order here, how can you beat infinite shrimp?) stayed filled. As anyone who has ever been to a Red Lobster can tell you, the food here is to die for. Best biscuits on the planet, great caesar salads, amazing shrimp entrees, you can't go wrong. It was especially nice that they let you take your most recent shrimp order home with you if you can't finish (most 'unlimited' deals at places require that you not take any leftovers when you're finished). The ambiance here is always very classy for a chain, and it's pretty much the perfect date spot (assuming your date is open to eating seafood of some variety). While the price of this place keeps it from being a regular dinner spot, it's certainly a nice treat to reward yourself with at the end of a particularly challenging week. Overall: 4.5 stars ------------- Pros: - Best food from a chain restaurant of any I've ever been to. - Consistently great service on every visit I've had. - Lots of parking, which is good considering how busy they tend to be. - Ambiance is very pleasant, and it's not too loud either. Cons: - Waiting over an hour to eat somewhere is pretty crazy, even if it is an amazing place like this. - Pricing keeps this place a "special occasion only" venue. read more

Red Lobster - The outside from the parking lot at night. How scenic! - Seafood Near Me - Richmond, Virginia

Elderly parents who love Red Lobster dined in Thursday night. Their food was downright BAD. When they mentioned to the manager he stated " so don't come back". Awful behavior towards seniors who are long time customers if the Red Lobster read more

They overcooked the lobster. I know, it's a chain restaurant but damn, the main item you have in your name, your cooks should be able to do well, right? *Sigh* Waitress was also kind of slow, nice, but she forgot a lot of stuff. Didn't bring my side of shrimp I ordered, didn't bring the butter for the lobster, had to ask twice for refill of iced tea. Otherwise, I guess, it was good. I like Red Lobster, I really do, but man, whoever was cooking the lobster the day we went, kind of blew it. Also, they had no other veggies but the broccoli that day. I really wanted asparagus and it was out. Oh well.. read more

Red Lobster - 7 oz Sirloin* with broccoli and Baked Potato and those Cheddar Bay Biscuits (Half Dozen) - Seafood Near Me - Richmond, Virginia

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Decent fast casual Red Lobster in the area! I've been here twice so far and every single time has been fast and friendly service. They are known for their hot cheddar bay biscuits and they are always so yummy when they come out! (Complimentary of course). I usually order the shrimp Alfredo or the ultimate feast. They also sometimes have the 4 course meal for $14.99 but that is only M-Thu. I also ordered the sweet potato mash that was an upcharge for a side, and I have to say it was pretty good! The one thing that they could work on was the hostess was not very friendly when we walked in. She kind was like "so where do you want to sit" and didn't look like she wanted to be there at all. read more

The food and atmosphere is scrumptious! Timing was impeccable even tho I came right before closing. Definitely coming back! Our waitress Michelle was absolutely Fantastic!!! read more

Red Lobster - Shrimp Linguini Alfredo - Seafood Near Me - Richmond, Virginia

I must admit that I'm very disappointed at my experience on tonight at this location. I order the chicken linguine pasta and was looking forward to this usual delectable meal. Unfortunately, this is not what occurred. My waiter was excellent and very attentive. When he brought the bowl of chicken pasta over, it look amazed. I then began to take several bites into it until I tasted several items that were very hard. As I took these items out of my mouth I discovered it was actually chicken bones. I shared this information with my waiter and he immediately went and got a manager. The manager came over and introduced herself as a substitute manager from another location. She initially disputed me that bones could be in my meal, until I showed her the evidence. She then said that it must be a distributor issue and she would inform the general manager. She offered to have the meal recooked, but by this time I am disgusted with the taste of broken chicken bones in my mouth. There weren't any additional steps to make me a happy client. I feel that the ball was dropped and the apology wasn't sincere. I will share this experience and the pictures of the meal and the bones on my social media outlets. read more

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Shadasia was an awesome server. Great drinks, food, service, hospitality and cleanliness.

Ordered delivery and was missing some items. Called this location to speak to a manager. I was told that the manager was busy and the employee kept hanging up on me. I was charged for the item that I didn't receive (crispy brussel sprouts) and my daughter was upset that she didn't get her apple juice. It's also the horrible customer service of the associate hanging up in my face. Don't order delivery whatever you do. They're sure to leave out something that you order. I ordered delivery a while back and they left out something then as well. read more

Fresh hit delicious food every time. Visit the one on West Broad Street in Richmond, Virginia.

Went on a Monday for the weekly special of endless shrimp before 6:00. Loved this deal! It was the perfect incentive to get me to go out to eat on a Monday. Service was prompt and got my shrimp refills quickly. read more

I really enjoyed lunch. I hadn't been to Red Lobster in years ... in fact I'm sure it's been at least 20 years since I went there. I actually only went there because a friend that I was having lunch with chose that restaurant. I was really surprised how nice the food was and what value you get. I ordered grilled salmon, which comes with 3 sides and it was only $12. Our server was very friendly and professional. She checked on us frequently but never intruded. Our food arrived very quickly and accurate to our orders. I'll definitely go back! read more

We attended as a very large group after a memorial service. The staff could not have been more friendly and accommodating.

First the negative. There was this weird smell as soon as you enter the restaurant. Other than that their decor is nice. The food was great. Their biscuits are yum! I ordered the current trio offer they have these days. I had almond salmon with lemon garlic shrimps and lobster mac and cheese. All were amazing :) read more

Red Lobster - Almond salmon with lemon and garlic shrimps and lobster mac and cheese - Seafood Near Me - Richmond, Virginia

Just left after waiting 20 minutes for someone to acknowledge that we had been seated after waiting 20 minutes to be seated. Only leaving two stars because they seemed to be taking good care of a disabled veteran who was there with his whole family, plus our drink we waited for at the bar was pretty good. read more

I am going to preface this with "I expect NOTHING when I have to give a constructive review, it hurts me to do so, however I do not expect to receive anything from anyone I have reviewed with whom we have had issues with, and I never ask for anything." Red Lobster directed me to their own online service site and to take a survey to describe our experience in more detail but on their format. I happily did so, I truly believe they were having an off day. Anyhow, we just received a gift card in the mail for Red Lobster. I would like to say Thank you, it was unnecessary but appreciated. We will use it toward an outing with friends. We are grateful for the gift, and it will certainly be used, however I was not looking for anything in exchange, I just thought that the kitchen was getting a bit sloppy, or maybe just more for the paycheck than for the love of cooking. We have been to that particular store a bunch of times for lunch and dinner, we have seen a decline, not in service, just in food being prepared or plated, cold when it gets to us etc. I am sure it will resolve itself in time, everything does. I look forward to giving a second chance everyone deserves one right? read more

Service : 4 Food : 3.5 The service was uneventful and that's fine with me. Nice enough and didn't have that fake niceness that some restaurants force their staff to put on. Food came quickly and our waitress was very patient ( I'm a Pisces , it's very hard for us to make life altering decisions ) . Every Red Lobster taste the same lol. Not a fan of the calamari at all but the mussels were pretty good. Can I suggest adding a pasta that isn't Alfredo ? I won't lie, if Red Lobster didn't have those biscuits I'm not sure I'd be back. The seafood can be pretty overpriced for average seafood. read more

Used DoorDash pick up for the first time. It was a great experience!! My food was ready when I got there. The staff that brought it to my car was pleasant, and friendly- you could tell they were smiling under their mask. The quality of the food was spot on!! Definitely will order again!! read more

Ordered delivery today from Red Lobster. Food arrived before scheduled . Packed extremely well and the food amount was more than expected. Quality and taste awesome. It was delivered by Door Dash Completely satisfied with online ordering, delivery and taste and quality of food. read more

With two kids, a clearly frustrated mom (aka me), the manager and waiters were AMAZING. They were extremely helpful and understanding as I had to up and leave prior to even eating. Kindness goes a long way read more

I have food poisoning from ordering from your establishment ! I can't even go to work you are in the way of my money. I ordered doordash which was presented to me, I'm guessing the seafood wasn't properly cooked! I'm currently sick but will be giving you all a call later! I want reimbursement back either way because I didn't wanna pay for a meal that was over $25 to throw it up! I'll be in contact after I'm released from the hospital! read more

Red Lobster - Seafood Near Me - Richmond, Virginia

I always enjoy the food at Red Lobster, especially those biscuits! It's a chain restaurant so it all tastes the same no matter where you go. They always have a seasonal special, the one I got had lobster mac n cheese on top of a lobster tail, a skewer of grilled shrimp, and some fried shrimp. The only critique I have is the hostess was rude, seemed like she was in a bad mood. She rushed us to our table and barely listened to us when we asked questions regarding an allergy menu. I get not every day is a good day, but you shouldn't be rude to nice customers. read more

Red Lobster - A special lobster and shrimp trio - Seafood Near Me - Richmond, Virginia

I probably won't be coming back here, but maybe not for the reason you'd think. I'm not able to control myself around the biscuits!!! I had THREE in the first few minutes and four before the meal was over. The biscuits are just as good as everyone says. Buttery, cheesy, salty, soft, and hot. DROOL. This was my first time trying Red Lobster! I know, I know I"m out of the chain loop. I enjoyed it more than I thought I would, the biscuits didn't hurt. I came in starving ready to feast. I ordered a Pina Colada after some friends encouraged me to, and it was tasty but was there any alcohol in it? It was a large portion and I think it cost 7 dollars. They don't put the prices of the drinks on the menu I believe. Now, there were lots of entree options, such that I became overwhelmed. Do I choose salad, pasta, samplers, platters? Of course I chose pasta. Shrimp Alfredo Linguini to be exact. When it showed up it was covered in butter but it was delicious. My roommate got the sampler platter which turned out to be a huge portion of seafood with two sides, broccoli and sweet potatoes. They were full of butter. My other friend ordered an appetizer of lobster pizza and it was fairly large. It was about 16 dollars for the pasta and 30 dollars for the seafood sampler. It would say we got our money's worth, we both had leftovers. It was a good, solid dinner; the star of the show was the biscuits. The service was awesome as well. read more

Red Lobster - Shrimp Alfredo Linguini- delicious - Seafood Near Me - Richmond, Virginia

Not much to say about Red Lobster. One place is just like the other. Our waitress was pretty cool. She took care of our needs. Kudos to her. I ordered the caeser salad, lobster bisque soup and Shrimp Alfredo. read more

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This is my first time to red lobsters ever. The restaurant is very clean and quite...the server was prompt and the food came out at a decent time... I shared the one of the lobster and shrimp plates with my boyfriend we also got soups and a salad to start with..the bread was really good and so was the main entree...after we finished we got some dessert it was called the apple crostada and that was really good too...we will be back here for sure. read more

Red Lobster - Seafood Near Me - Richmond, Virginia

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Lobster fest is my favorite time to visit red lobster. We started out with butterfly coconut shrimp. Delicious Aubry was our server. She was pleasant and very attentive. I had the lobster lovers dream. It was so much food I couldn't even finish. Lobster was good and plentiful. There biscuits here are always a treat. read more

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Where do I start. Well everyone makes mistakes, but when you call the restaurant and the Manager (Shelly or Shelia) meets your concern with a smart condescending attitude- it only adds to the problem. She questioned me about the Red Lobster menu when clearly I do work for Red Lobster. A simple humble apology would have been fine . But now I am having write review for other patrons to be aware of the nasty dismissive attitude this locations management staff member has. I am done with Red Lobster franchise as a whole. Brown Lettuce and burnt lobster also not on the menu Shelly. read more

It's dingy with a horrible wait. It's turning into a golden coral atmosphere. No longer fine dining. The shrimp are itty bitty and are obviously frozen. Why can't I buy a pound of steamed shrimp? That's what I want, but they don't have it anymore...showing my age. read more

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Lobster Festtttt!!! I personally don't know what everyone else's problem is, since my trip to Red Lobster was splendid. First -- the cheesy biscuits are as good as ever. Warm & salty, with a hint of cheese, I could eat these for my whole dinner. I usually limit myself to one and a half so I won't be too full when the meal I paid for comes! And what a meal! I had the Bar Harbor dish, which consisted of a grilled lobster tail, grilled skewer of shrimp, and a sort of casserole of crab and shrimp with cheese. The casserole is what made me get the meal, but I personally didn't like the overload of bread crumbs on top and found it to be too much, though I did eat all of the fish. The lobster and shrimp was absolutely delicious - it really had that woodsy, grilled taste. Our waitress was also very nice and attentive, constantly checking to see if we needed refills. I only wish the dishes were a bit cheaper -- I don't like paying over $20 for a meal but I did it for the lobster! read more

I have frequented Red Lobster just for their BISCUITS alone - buttery, salty, soft yet crispy, warm and fresh, mouth wateringly addictive!!! The 4 stars is mostly for their biscuits, I could easily make them alone my entire dinner! Second to the biscuits, my husband being a crab cake lover, finds their crab cakes quite good. We have tried crab cakes in several restaurants in Richmond and so far we have found the best crab cakes here. Service has always been good in my experience and we have always been given additional biscuits to go when requested. Their atmosphere is nice and peaceful and their booths are spacious and comfortable with a lot of privacy for conversation. I am a sea food lover and I must say, even though some times I find their dishes to be too similar and monotonous in flavour and yea slightly bland for my palate in addition to a menu that lacks variety, they have a couple of dishes and the biscuits that you can develope a craving for, that make us go back once in a while. They have reasonable options for the sides and salad dressings when it comes to entrees. For sea food, I find their prices to be very reasonable. I would recommend Red Lobster for an occasional sea food experience in a limited budget! And yes, I do see food differently there:) read more

I used to love Red Lobster but my opinion has changed after a few recent visits. I don't know if my palate has changed from getting older or if the quality of the food has went down but something is not the same. The food is just ok. With so many great restaurants in RVA this just seems like higher end Captain D's. Their cheddar bay biscuits are still yummy as ever but the seafood is lacking. I came here twice in the last month and ordered different entrées but still the same mediocre outcome. The service is always fair and the staff friendly but those things can't fill my stomach. I think when I have a seafood craving for now on I will venture elsewhere. read more

Visited this outlet so many times as it is pretty near to our house and never got disappointed. They always served tasty food, staffs are courteous as well. It's good that they have started the reward program recently which makes me more excited to visit the restaurant more frequently read more

Recently went here to see what all the hype about lobsterfest was all about. Like other reviewers, we too had to wait about 30 minutes and when we got to our table I noticed the dining room was only about 3/4 full. The biscuits alone were enough to get me to come back again. I ordered the ultimate feast for my entree. For the size lobster tail that you get, I feel that the dish is a little pricey. The crab legs and shrimp were all excellent but I wasn't the biggest fan of the lobster tail. It wasn't very flavorful and was a little too rubbery. Overall we had a pretty good experience. read more

Worst service ever. Placed a delivery order. Didn't get one of our salads, no dressing for the other. 5 containers of sour cream, but no butter. Not complicated. Just do your job. Won't be ordering from or even dining in in the future. Too many other restaurants that take pride in how they do business! read more

Went during their Seafood Feast and I definitely left satisfied. Always enjoy there Coconut Shrimp and Pineapple dip, and lets not forget the real reason anyone goes here the Cheese Biscuits. :) Sadly this visit made me knock off a star due to an extremely slow waitress... She would disappear for a long time when she goes to the back. read more

I really have no complaints! I'm traveling weekly & this is very close to my hotel. I've ordered several times recently & the food is good! The curbside pick up really doesn't get any better. Txt when you arrive, greeted quickly by a friendly employee & off ya go! Thank you :) read more

It's a chain, so I am rating based on that. The food was as expected, good. Our waitress was fantastic! Ann (I think that was her name or that she will forgive me if I got it wrong) was very helpful and accommodating. She was extremely attentive. Over all a great dinner and nice experience. No complaints, so no reason to deduct stars. read more

This is a quick go-to spot for some quick good seafood for lunch. You can never go wrong with there biscuits!

So decided to give Red Lobster a try. I was here once before but couldn't remeber when was the last time I went. So some reason I was craving for seafood so def had to make a stop. I order one of the meal called Lobster bucket off the Lobsterfest deal they had going on. Looked very good so I order it. and order extra Lobster Tail. Overall the food was good but for the price I was paying for def not worth it. I realize I should of cancel the extra tail cause it was 10 bucks for two tails. I could understand the fact it was lobster and it was pricey. The biscuits were very good and cheesy. I didnt know how they did it but I did fell in love with it. I didnt like the calarmia i thought it was too crispy and not much soft flavor chew to it. Other than that, service was great and food was great. For price I paid not so much. I will be back but next time spending my money more wisely. I didnt had any problems so giving it a four stars. Everything was on point besides the calamira read more

Food was amazing great customer service and fast with getting my family seated couldn't be any happier